Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson20: Reporting a lost credit card

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. misplace
  -to lose something temporarily by forgetting where you have put it
  I’ve misplaced the important documents. They’re not in my bag.
2. commuting
  -the activity of traveling regularly between work and home
  He spends one hour commuting to work.
3. worried sick
  -you are emphasizing that you are extremely worried.
  She was worried sick about the result of her proposal
4. replacement
  -a thing or person that takes the place of something or someone else
  We are hard put to find a replacement for our assistant.
5. business day
  -the hours when a business is open
  The item will be shipped within 1 business day after receipt of full payment.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. misplace 
Answer:
2. commuting 
Answer:
3. worried sick 
Answer:
4. replacement 
Answer:
5. business day 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Cris Wilson
This is Cris Wilson from the Bank of the Philippines. What can I do to assist you?
Tom Taylor
Hello, my name is Tom Taylor. My credit card has been lost, and I’d like to report it. I believe I misplaced it earlier this morning while commuting.
Cris Wilson
Mr. Wilson, we’re sorry to hear it. Thank you for immediately informing us. Is it okay if I ask for your credit card number and date of birth?
Tom Taylor
134-2769-290 is my card number, and my birthday is September 1, 1989. Please examine the latest transactions on my credit card. I’m worried sick that it was used by someone else.
Cris Wilson
Thank you very much. There have been no transactions on your credit card today, according to our records.
Tom Taylor
That’s great news. Is there anything you can do about my misplaced card, though?
Cris Wilson
We have the option to cancel it.
Tom Taylor
Yes, please.  Could you please send me a replacement as well?
Cris Wilson
Certainly. Is it possible for me to get your current mailing address?
Tom Taylor
254 Strawberry Street is the address. How long would it take for my card to be replaced?
Cris Wilson
Within seven business days, you will get your new card. Please call us again if it doesn’t work.
Tom Taylor
Did I get it right? You will send my new credit card to my mailing address within seven business days?
Cris Wilson
Yes, it is right. Is there anything else that I can help you with?
Tom Taylor
No, that’s all. Thank you for the assistance.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You misplaced your credit card on your way home from work an hour ago. You reported it to the Bank of the Philippines, your credit card company. Use the expressions you learned today. Your tutor will be the bank representative.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Is your bank’s customer service good? Could you tell me more about it?
2. What would you do if your credit card information was stolen?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.