Conversation(Intermediate Chapter 1)｜日常会話（中級１章）Lesson71: Returning an Item

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　refund 払い戻す、返済する
	If it’s not working, ask for a refund immediately.
2.　receipt 領収書
	Don’t forget to bring your receipt when you’re returning an item.
3.　on sale 発売中、セール中
	I bought this pair of shoes when it was on sale last month.
4.　exchange 交換
	I’d like to exchange this item for a different color, please.
5.　difference 差額
	The difference between the actual price and the sale price is $5.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Have you asked for a refund before? What was it?
2.	Why is keeping receipts important?
3.	What item do you buy that is on sale?
4.	Would you exchange an item you have for another? Why?
5.	Have you paid for a difference before? How much was it?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Can I help you, ma’am?

Hi. Yes, I’d like to return this dress.

May I know why you’re returning it?

The size is too big for my daughter. Can I refund this? Here’s my receipt.

I’m sorry, but the shirt was on sale when you bought it. There are no refunds on sale items.

What do you suggest I do?

You can exchange it for a smaller size or we can give you a credit note.

Could you check if there’s a smaller size of this same dress?

Upon checking, we do. Would you like to exchange it?

Yes, please. And I’m willing to pay the difference.

PART C_1

I will ask the questions about the conversation. Please answer them in complete sentences.

PART C_2

PART D_1

Fill in the blanks and complete the conversation.

PART D_2

1.	A: How may I assist you? B: I’d like a ________________ on this item, please.
2.	A: I need to return this shirt. What do I need to bring? B: The ________________. Make sure it’s still with you.
3.	A: How much is this pair of shoes? B: Those shoes are ________________. They cost $32.
4.	A: Can I ________________ this white cup with a blue one instead? B: Of course. A moment, please.
5.	A: What’s the ________________ between its original price and the sale price? B: It’s $7.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You bought a camera but it stopped working after three days. Return it to the store and talk with your tutor, who will pretend to be a salesperson.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.