Let’s learn new vocabulary. Listen and repeat these words with your tutor.
|1. refund 払い戻す、返済する|
|If it’s not working, ask for a refund immediately.|
|2. receipt 領収書|
|Don’t forget to bring your receipt when you’re returning an item.|
|3. on sale 発売中、セール中|
|I bought this pair of shoes when it was on sale last month.|
|4. exchange 交換|
|I’d like to exchange this item for a different color, please.|
|5. difference 差額|
|The difference between the actual price and the sale price is $5.|
I will ask the questions. Please answer them in complete sentences.
|1.||Have you asked for a refund before? What was it?|
|2.||Why is keeping receipts important?|
|3.||What item do you buy that is on sale?|
|4.||Would you exchange an item you have for another? Why?|
|5.||Have you paid for a difference before? How much was it?|
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
Can I help you, ma’am?
Hi. Yes, I’d like to return this dress.
May I know why you’re returning it?
The size is too big for my daughter. Can I refund this? Here’s my receipt.
I’m sorry, but the shirt was on sale when you bought it. There are no refunds on sale items.
What do you suggest I do?
You can exchange it for a smaller size or we can give you a credit note.
Could you check if there’s a smaller size of this same dress?
Upon checking, we do. Would you like to exchange it?
Yes, please. And I’m willing to pay the difference.
I will ask the questions about the conversation. Please answer them in complete sentences.
|1.||What is Emma returning?|
|2.||Can the item be refunded?|
|3.||What is Emma willing to do?|
Fill in the blanks and complete the conversation.
|1.||A: How may I assist you?
B: I’d like a ________________ on this item, please.
|2.||A: I need to return this shirt. What do I need to bring?
B: The ________________. Make sure it’s still with you.
|3.||A: How much is this pair of shoes?
B: Those shoes are ________________. They cost $32.
|4.||A: Can I ________________ this white cup with a blue one instead?
B: Of course. A moment, please.
|5.||A: What’s the ________________ between its original price and the sale price?
B: It’s $7.
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
You bought a camera but it stopped working after three days. Return it to the store and talk with your tutor, who will pretend to be a salesperson.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)