In-flight Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. When was the last time you traveled by plane?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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blanket 毛布
Would you like a blanket during the fight?
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cabin （航空機などの）機室
The passengers started to enter the cabin.
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co-pilot 副操縦士
Two men in blue came out of the plane—the pilot and co-pilot.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
blanket
cabin
co-pilot
| 1. |
Smoking is prohibited in the ______.
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| 2. |
When I flew on a long flight, the airline gave me a ______ and a pillow.
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| 3. |
The ______ was at the controls when the plane landed.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Would you like something to drink?
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| 2. |
Would you like water or juice?
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| 3. |
Could you put your seat back upright during the meal?
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| 4. |
Have you finished your meal?
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| 5. |
Please be careful. This coffee is extremely hot.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
Would you like something to ______?
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| PASSENGER: |
Yes, please.
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D_5
| STAFF: |
Would you like ______ or ______?
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| PASSENGER: |
I’d like water, please.
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D_6
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
Could you put your seat back ______ during the meal?
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| PASSENGER: |
Okay.
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D_7
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
Have you ______ your meal?
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| PASSENGER: |
Yes, I have.
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D_8
| STAFF: |
Please be ______. This coffee is extremely hot.
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| PASSENGER: |
Oh, thanks for reminding me.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| PASSENGER: |
I’d like something to drink. What is available?
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| STAFF: |
We have water, coffee, and juice ______.
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E_3
| STAFF: |
We have beer, whisky, juice, and other drinks. What would you ______?
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| PASSENGER: |
I prefer beer.
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E_4
| STAFF: |
We have beef with rice, and chicken with pasta. Which one would you ______?
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| PASSENGER: |
I’d like to have beef with rice, please.
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E_5
| STAFF: |
I’m sorry, sir/madam. We don’t have any beef ______. Would chicken be all right?
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| PASSENGER: |
Alright.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
F_2
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STAFF:
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Would you like something to drink, ma’am? |
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PASSENGER:
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What do you have? |
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STAFF:
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We have coffee, black tea, and orange juice. |
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PASSENGER:
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I’ll have coffee. |
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STAFF:
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Would you like milk and sugar? |
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PASSENGER:
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Yes, please. |
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STAFF:
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Certainly. Here you are. Please be careful, it’s very hot. |
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PASSENGER:
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Okay, thank you. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
G_2
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STAFF:
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Would you like something to ______, ma’am? |
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PASSENGER:
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What do you have? |
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STAFF:
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We ______ coffee, black tea, and orange juice. |
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PASSENGER:
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I’ll have coffee. |
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STAFF:
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Would __________ milk and sugar? |
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PASSENGER:
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Yes, please. |
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STAFF:
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Certainly. ________ are. Please be _______, it’s very hot. |
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PASSENGER:
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Okay, thank you. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
H_2
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STAFF:
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Would you ________________________? |
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PASSENGER:
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What do you have? |
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STAFF:
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We have __________________________. |
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PASSENGER:
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I’ll have coffee. |
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STAFF:
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Would _____________________? |
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PASSENGER:
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Yes, please. |
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STAFF:
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Certainly. Here ______________. Please ______________, it’s _________. |
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PASSENGER:
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Okay, thank you. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A passenger would like something to drink. Please assist him or her.
(Your tutor will pretend to be the customer.)
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I_3
– I’d like something to drink.
– What do you have?
– I’d like orange juice, please.
– What do you have?
– I’d like orange juice, please.
I_4
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Situation 2:
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A passenger would like something to eat and drink. Please recommend him or her some drinks or snacks.
(Your tutor will pretend to be the customer.)
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I_5
– Yes, please.
– I’d like a sandwich and soda, please.
– Thank you.
– I’d like a sandwich and soda, please.
– Thank you.
I_6
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Situation 3:
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A passenger would like a cup of coffee. Please assist him or her.
(Your tutor will pretend to be the customer.)
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I_7
– I’d like a cup of coffee, please.
– Can I have cream and sugar?
– Thank you so much.
– Can I have cream and sugar?
– Thank you so much.
I_8
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Situation 4:
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A passenger would like to have a beef meal. However, there is no beef left. Offer him or her chicken instead.
(Your tutor will pretend to be the customer.)
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I_9
– I’d like something to eat.
– I’d like a beef meal, please.
– Sure.
– I’d like a beef meal, please.
– Sure.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose your major?
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| 2. |
Why did you select your college?
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| 3. |
What did you learn from your experience at college?
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J_3
| Answer: |