In-Flight Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
fasten 締める
Excuse me, sir, please fasten your seat belt.
|
|
purpose 目的
What’s the purpose of your visit?
|
|
occupation 職業
Please state your name, age, and occupation.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
fasten
purpose
occupation
| 1. |
Do you know the ________ of the meeting?
|
| 2. |
She wrote “police officer” as her ________.
|
| 3. |
Could you help me ________ this strap around my bag?
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
We have coffee, black tea, and soda. What would you like?
|
| 2. |
Would you like a blanket?
|
| 3. |
Please fasten your seat belts.
|
| 4. |
What’s the purpose of your trip?
|
| 5. |
Could you speak slower?
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
We have coffee, black tea, and soda. What _____________?
|
| CUSTOMER: |
Coffee, please.
|
D_5
| STAFF: |
Hello, Sir/Ma’am. Would _________ a blanket?
|
| CUSTOMER: |
Yes, please. Thank you.
|
D_6
| STAFF: |
Please ________ your seat belts.
|
| CUSTOMER: |
Oh, okay!
|
D_7
| STAFF: |
What’s the ________ of your trip?
|
| CUSTOMER: |
Sightseeing.
|
D_8
| CUSTOMER: |
How long does it take to Manila?
|
| STAFF: |
I’m sorry, ________ you speak slower?
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
May I ________ you a drink?
|
| CUSTOMER: |
Do you have something cold?
|
E_3
| STAFF: |
We have Japanese newspapers. _______ you like Iroha or Sakura?
|
| CUSTOMER: |
Sakura, please.
|
E_4
| STAFF: |
How ________ will you be staying?
|
| CUSTOMER: |
Five days only.
|
E_5
| STAFF: |
Excuse me, ________ say that again?
|
| CUSTOMER: |
Sure. Where is the train station?
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
CUSTOMER:
|
Excuse me. I’d like to exchange Japanese yen for US dollars. |
|
STAFF:
|
I’m so sorry. Could you say that again? |
|
CUSTOMER:
|
Sure. Could I exchange Japanese yen for US dollars? |
|
STAFF:
|
How much would you like to exchange? |
|
CUSTOMER:
|
Please give me 30,000 yen in dollars. What’s today’s exchange rate? |
|
STAFF:
|
Certainly. It’s 150 yen to the dollar. |
|
CUSTOMER:
|
That means I’ll get 200 dollars, right? |
|
STAFF:
|
I’m afraid but there is the fee, 2.5 yen per dollar. You’ll get less than 200 dollars. |
|
CUSTOMER:
|
I see. Could I also get all in ten-dollar bills, please? |
|
STAFF:
|
Sure. Here you are. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
CUSTOMER:
|
Excuse me. I’d like to exchange Japanese yen for US dollars. |
|
STAFF:
|
I’m so sorry. Could _________ again? |
|
CUSTOMER:
|
Sure. Could I exchange Japanese yen for US dollars? |
|
STAFF:
|
How much would you like to _________? |
|
CUSTOMER:
|
Please give me 30,000 yen in dollars. What’s today’s _________? |
|
STAFF:
|
Certainly. It’s 150 _________. |
|
CUSTOMER:
|
That means I’ll get 200 dollars, right? |
|
STAFF:
|
I’m afraid but there is _________, 2.5 yen per dollar. You’ll get less than 200 dollars. |
|
CUSTOMER:
|
I see. Could I also get all in ten-dollar bills, please? |
|
STAFF:
|
Sure. Here you are. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
CUSTOMER:
|
Excuse me. I’d like to exchange Japanese yen for US dollars. |
|
STAFF:
|
I’m so sorry. Could _______________________________? |
|
CUSTOMER:
|
Sure. Could I exchange Japanese yen for US dollars? |
|
STAFF:
|
How _______________________________? |
|
CUSTOMER:
|
Please give me 30,000 yen in dollars. What’s today’s ___________________________? |
|
STAFF:
|
Certainly. It’s _______________________________. |
|
CUSTOMER:
|
That means I’ll get 200 dollars, right? |
|
STAFF:
|
I’m afraid _______________________________. You’ll get less than 200 dollars. |
|
CUSTOMER:
|
I see. Could I also get all in ten-dollar bills, please? |
|
STAFF:
|
Sure. Here you are. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A passenger wants to have a drink. Offer the passenger the available drinks on the airplane.
(Your tutor will pretend to be the customer.)
|
I_3
– Do you have something hot?
– I’d like black tea, please.
– None. Just the tea. Thank you.
– I’d like black tea, please.
– None. Just the tea. Thank you.
I_4
|
Situation 2:
|
A passenger is going through immigration. Ask him/her the necessary questions.
(Your tutor will pretend to be the customer.)
|
I_5
– Ten days.
– For sightseeing.
– I’ll be staying at my friend’s house.
– For sightseeing.
– I’ll be staying at my friend’s house.
I_6
|
Situation 3:
|
A tourist is asking for directions but you cannot understand him/her. Use the appropriate phrases when you cannot understand what people say.
(Your tutor will pretend to be the customer.)
|
I_7
– Do you know where the nearest train station is?
– How do I get there?
– How long will it take for me to get there?
– How do I get there?
– How long will it take for me to get there?
I_8
|
Situation 4:
|
A tourist is exchanging Japanese yen to US dollars. Assist the tourist with the amount to be exchanged, the exchange rate, and the fee.
(Your tutor will pretend to be the customer.)
|
I_9
– What’s today’s exchange rate?
– Please give me 20,000 yen in dollars.
– How much is the fee?
– Please give me 20,000 yen in dollars.
– How much is the fee?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose “Sightseeing Business Course” at your school?
|
| 2. |
How often do you travel? For what purposes?
|
| 3. |
What are you going to do after school today?
|
J_3
| Answer: |