Hotel Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
get well よくなる
I’m sorry to hear that. I hope you get well soon.
|
|
baggage 荷物
We will help you with your baggage.
|
|
return 戻る
Please show this card when you return to the hotel.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
get well
baggage
return
| 1. |
What time will you ________ to the hotel?
|
| 2. |
Please ________ soon. If you don’t have any medicines with you, there’s a pharmacy nearby.
|
| 3. |
How many pieces of ________ do you have?
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Please enjoy your stay with us.
|
| 2. |
We look forward to welcoming you again.
|
| 3. |
It’s my (our) pleasure, sir/ma’am.
|
| 4. |
Please show this card to the taxi driver when you return to the hotel.
|
| 5. |
Shall I tell the taxi driver your destination?
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Here’s your key card, sir/ma’am. Please enjoy your ______ with us.
|
| CUSTOMER: |
Thank you very much!
|
D_5
| STAFF: |
Thank you for staying with us. We _____________ to welcoming you again!
|
| CUSTOMER: |
Thanks, you too!
|
D_6
| CUSTOMER: |
Thank you very much for assisting us!
|
| STAFF: |
It’s my __________, sir/ma’am.
|
D_7
| STAFF: |
Please ______ this card to the taxi driver when you ________ to the hotel.
|
| CUSTOMER: |
All right, thank you.
|
D_8
| STAFF: |
Shall I tell the taxi driver your ________?
|
| CUSTOMER: |
Yes, please. That will be a great help.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
Good afternoon, sir/ma’am. Welcome to the Grand Hotel. How ________?
|
| CUSTOMER: |
Good, but I think I’m jet lagged.
|
E_3
| STAFF: |
Oh! I hope you’ll ________ soon.
|
| CUSTOMER: |
Thanks. I hope so, too.
|
E_4
| CUSTOMER: |
Thanks for the assistance and sorry for the trouble!
|
| STAFF: |
You’re ________, sir/ma’am. We’re here to help.
|
E_5
| CUSTOMER: |
I had a wonderful stay in this hotel. I’ll definitely come back!
|
| STAFF: |
That’s so ________of you, sir/ma’am. Have a nice day ahead!
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you checking in, sir/ma’am? |
|
CUSTOMER:
|
Good morning. Yes, I am. |
|
STAFF:
|
Do you have any baggage in the trunk? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of course. How many pieces of baggage do you have in all? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. Please wait a moment as we take the trolley. May I take your luggage now, sir/ma’am? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One suitcase and two travel bags. Is this all? |
|
CUSTOMER:
|
Yes, that’s all. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you _________ in, sir/ma’am? |
|
CUSTOMER:
|
Good morning. Yes, I am. |
|
STAFF:
|
Do you _______ any baggage in the trunk? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of course. How _____ piece of _____ do you have in all? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. Please wait a moment as we take the trolley. _____ I take your luggage now, sir/ma’am? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One suitcase and two travel bags. Is this ____? |
|
CUSTOMER:
|
Yes, that’s all. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Good _________________________________. |
|
CUSTOMER:
|
Hello. Yes, I am. |
|
STAFF:
|
Do ________________________________? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of _________________________________? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. _________________________________? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One _____________________________. |
|
CUSTOMER:
|
Yes, that’s all. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A customer is checking in the hotel. Assist him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
– Could you help me take the baggage in?
– Five in total.
I_4
|
Situation 2:
|
A customer returned to the hotel after going out. Greet him/her.
(Your tutor will pretend to be the customer.)
|
I_5
– I’m good, thank you.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
I_6
|
Situation 3:
|
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.
(Your tutor will pretend to be the customer.)
|
I_7
– Could you call a taxi for me?
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
I_8
|
Situation 4:
|
A customer leaves the hotel. Greet him/her.
(Your tutor will pretend to be the customer.)
|
I_9
– Check out, please.
– Thank you for your wonderful service.
– I will stay here again.
– Thank you for your wonderful service.
– I will stay here again.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose “Hotel/Bridal Course” at your school?
|
| 2. |
What factors do you look for when choosing a hotel? Why?
|
| 3. |
What are you going to do after school today?
|
J_3
| Answer: |