Hotel Check-out
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your favorite Japanese food? Why?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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hallway 廊下
The restroom is on your right as you walk down the hallway.
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suggest 提案する
I suggest that you take a train.
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reservation 予約
Please go to the desk to make a reservation.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
hallway
suggest
reservation
| 1. |
Ms. Takahashi made a hotel ___________ for tonight.
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| 2. |
Several people were standing in the ___________ outside of his room.
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| 3. |
I ___________ you take a taxi.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Go along the hallway and you will find the restroom on your right.
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| 2. |
It takes about 10 minutes by taxi.
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| 3. |
How would you like to make the payment?
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| 4. |
Your room charge becomes $25,000 per night, including tax and service charges.
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| 5. |
May I have your credit card, please?
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| CUSTOMER: |
Could you tell me where the restroom is?
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| STAFF: |
Go along the ______ and you will find the restroom on your ______.
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D_5
| CUSTOMER: |
How long does it take by taxi?
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| STAFF: |
It ______ about 10 minutes by taxi.
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D_6
| STAFF: |
How would you like to make the ______?
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| CUSTOMER: |
I would like to pay in cash.
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D_7
| STAFF: |
Your room ______ becomes $25,000 per night, including tax and service charges.
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| CUSTOMER: |
All right, thank you.
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D_8
| STAFF: |
May I have your ______, please?
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| CUSTOMER: |
Here you are.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
Could you tell me how to go to the Japanese restaurant?
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| STAFF: |
The Japanese restaurant is on the ______ floor. Please take the escalator.
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E_3
| CUSTOMER: |
Could you suggest an activity that I could do here in Tokyo?
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| STAFF: |
How about ______ a baseball game at the Tokyo Dome?
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E_4
| CUSTOMER: |
What is our room number?
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| STAFF: |
Your ______ is 2013. Please enjoy your stay with us.
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E_5
| CUSTOMER: |
Could you tell me how I can get to this place?
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| STAFF: |
I ______ that you take a train.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
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CUSTOMER:
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Good morning. I’m checking out. |
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STAFF:
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Good morning, sir (ma’am). I’ll prepare your bill right away. |
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CUSTOMER:
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Thanks. |
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STAFF:
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Thank you for waiting, sir (ma’am).You’ve already paid your room charge, sir (ma’am), right? |
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CUSTOMER:
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Yes, I have. |
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STAFF:
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However, there seems to be a balance due of $38. |
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CUSTOMER:
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Oops, I ordered the room service last night. Okay, here you are. |
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STAFF:
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Thank you for the payment. Here is your change of $2. |
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CUSTOMER:
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Thank you! |
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STAFF:
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I hope you enjoyed your stay with us. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
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CUSTOMER:
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Good morning. I’m checking out. |
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STAFF:
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Good morning, sir (ma’am). I’ll _______ right away. |
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CUSTOMER:
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Thanks. |
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STAFF:
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Thank you for waiting, sir (ma’am).You’ve already _______, sir (ma’am), right? |
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CUSTOMER:
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Yes, I have. |
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STAFF:
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However, there seems to be _______ of $38. |
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CUSTOMER:
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Oops, I ordered the room service last night. Okay, here you are. |
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STAFF:
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Thank you for the payment. Here is _______ of $2. |
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CUSTOMER:
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Thank you! |
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STAFF:
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I hope you enjoyed _______ with us. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
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CUSTOMER:
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Good morning. I’m checking out. |
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STAFF:
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Good morning, sir (ma’am). I’ll ________________________________. |
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CUSTOMER:
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Thanks. |
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STAFF:
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Thank you for waiting, sir (ma’am).You’ve ________________________________, sir (ma’am), right? |
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CUSTOMER:
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Yes, I have. |
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STAFF:
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However, there seems ________________________________. |
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CUSTOMER:
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Oops, I ordered the room service last night. Okay, here you are. |
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STAFF:
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Thank you for the payment. Here ________________________________. |
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CUSTOMER:
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Thank you! |
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STAFF:
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I hope ________________________________. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A customer is checking out of the hotel. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_3
– Yes, I’m checking out.
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
I_4
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Situation 2:
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A customer is asking you how to get to the Japanese restaurant. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_5
– Could you tell me how to get to the Japanese restaurant?
– Can I take the elevator?
– Thank you for your help.
– Can I take the elevator?
– Thank you for your help.
I_6
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Situation 3:
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A customer wants to know the hotel’s services. Please inform him/her of the services that are included and those that are not (breakfast meal, airport shuttle service, etc.).
(Your tutor will pretend to be the customer.)
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I_7
– What’s included in the cost?
– What’s not included?
– Is the hotel room service charged?
– What’s not included?
– Is the hotel room service charged?
I_8
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Situation 4:
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A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.
(Your tutor will pretend to be the customer.)
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I_9
– Do I need to do anything once I go out?
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Could you tell me when you were happy with the hotel’s service?
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| 2. |
What are the examples of “omotenashi”? Please describe them.
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| 3. |
What hotel makes you want to stay there? Cleanliness? The size of the room? Good breakfast? Location? Cheapness?
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J_3
| Answer: |