Business Beginner: Business Calls

LESSON GOAL

In this lesson, you will learn expressions that can be used during business calls.

DESCRIBING A PICTURE

Please study the picture below. Then, I will ask you some questions.

DESCRIBE

regular-business---zel-highres

1. What is the woman doing?
Answer:
2. Who is making a business call?
Answer:
REVIEW

Now, let us review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
ANSWERS
1. The woman is making a business call.
2. Mia Rogers is making a business call.
USEFUL EXPRESSIONS

Now, let us read aloud the following sentences. Please repeat after me.

READ

May I know who is calling, please?
How may I help you?
May I speak with ~
READING ALOUD

Let us read the dialogue. I will play Ash and you will play Tiff. After reading it once, we’ll switch roles.

READ

Ash: Good morning. This is Ash Jones from XMT Corporation. May I know who’s calling, please?
Tiff: Good morning. This is Tiff Lancaster from Krypton Inc.
Ash: How may I help you, Ms. Lancaster?
Tiff: May I speak with Ms. Bea Smith?
Ash: Ms. Smith is in a meeting right now. I will ask her to call you back later.
Tiff: Thank you.

CHECK YOUR UNDERSTANDING

Please answer the questions based on the dialogue.
ANSWER

1. Who called XMT Corporation?
Answer:
2. Who is in a meeting?
Answer:

REVIEW

Now, let us review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
ANSWERS
1. Tiffany Brian called XMT Corporation.
2. Ms. Bea Smith is in a meeting.

FILL IN THE BLANKS

Let us complete the sentences in the dialogue. I will play Ash and you will play Tiff.

ANSWER

Ash: Good morning. This is Ash Jones from XMT Corporation. May I know who’s __________, please?
Tiff: Good morning. This is Tiff Lancaster from Krypton Inc.
Ash: How may I __________you, Ms. Lancaster?
Tiff: May I speak with Ms. Bea Smith?
Ash: Ms. Smith is in a __________ right now. I will ask her to call you back later.
Tiff: Thank you.

REVIEW

Now, let us review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
ANSWERS
1. calling
2. help
3. meeting
CONVERSATION PRACTICE

Now, I will ask you some questions. Please answer in complete sentences.

ANSWER

1. What do you usually say when answering calls?
Answer:
2. How often do you answer business calls?
Answer:
3. Do you answer calls immediately?
Answer:
4. Why do you think people make business calls?
Answer:
5. Do you think business calls are better than email?
Answer:

REVIEW

Now, let us review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.