Travel English｜旅行英会話Airports5 : Changing reservations　空港5予約の変更

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

単語を学習しましょう。講師のあとについて音読してみましょう。

PART A_2

1.　reservation　予約
	A restaurant staff called earlier to confirm our reservation for tonight’s dinner.
2.　reschedule　予定を変更する
	The meeting has been rescheduled because the manager is on sick leave.
3.　rebook　再予約
	We were stranded at the airport and rebooked on another airline.
4.　airline　エアライン
	The airline announced a seat sale for March.
5.　payment　支払い
	The customer’s payment was not recorded in the system due to a technical problem.

PART B_1

Let’s learn today’s phrases. Read the sentences below.

会話表現を学びましょう。以下の文章を音読してみましょう。

PART B_2

Would it be possible to change the date of my flight?

フライトの日付を変更することはできますか？

Could you tell me your flight number?

フライトの番号を教えてください。

PART C_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART C_2

Travel Agent

Hello, this is Manila Pacific Airlines, how may I help you?

Mr. Styles

Hi. Would it be possible to change the date of my flight?

Travel Agent

Could you tell me your flight number and email address, sir?

Mr. Styles

It’s for flight number 253698, email address is hstyles@gmail.com.

Travel Agent

Thank you, sir. Upon checking our records, you have booked a flight reservation for the 23rd of June. Could you confirm if that’s correct?

Mr. Styles

Yes, and I would like to reschedule it for June 30 instead. Is that possible?

Travel Agent

Since the reservation has been made three months ago already, there would be a rebooking fee, sir.

Mr. Styles

Could you explain further?

Travel Agent

Our airline offers free rebooking only within a month after the flight has been booked, sir.

Mr. Styles

I see. How much would be the rebooking fee then?

Travel Agent

The rebooking fee would be $30, sir.

Mr. Styles

Okay. Could you process it for me?

Travel Agent

Sure, sir. Should I use the credit card that has been recently registered on your account for the payment or do you want to use other modes of payment?

Mr. Styles

That card will do. Thank you.

Travel Agent

Alright, sir. Please hold on while I process your rebooking request.

PART D_1

Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.

以下の会話文を読みましょう。先ほど読んだ文を思い出しながら、空欄を埋めて音読しましょう。

PART D_2

Travel Agent

Hello, this is Manila Pacific Airlines, how may I help you?

Mr. Styles

Hi. Would it be possible ______________________?

Travel Agent

Could ______________________ and email address, sir?

Mr. Styles

It’s for flight number 253698, email address is hstyles@gmail.com.

Travel Agent

Thank you, sir. Upon checking our records, you have booked a flight reservation for the 23rd of June. Could you confirm if that’s correct?

Mr. Styles

Yes, and I _________________________ June 30 instead. Is that possible?

Travel Agent

Since the reservation has been made three months ago already, there ____________________, sir.

Mr. Styles

Could you explain further?

Travel Agent

Our airline only offers free rescheduling within a month after the flight has been booked, sir.

Mr. Styles

How much ________________________ then?

Travel Agent

The rebooking fee would be $30, sir.

Mr. Styles

Okay. Could you process it for me?

Travel Agent

Sure, sir. Should I use the credit card that has been recently registered on your account for the payment or do you want to use _______________________?

Mr. Styles

That card will do. Thank you.

Travel Agent

Alright, sir. Please hold on while I _______________________.

PART E_1

Let’s read the dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.

以下の会話文を、習った表現や単語を使って穴を埋めながら読みましょう。

PART E_2

Jade

Hi. I recently booked a flight at your airline. Would __________________________ from September 30 to October 15 instead?

Travel Agent

Could ____________________ and email address, ma’am?

Jade

Sure! Flight number is 2367890 and my email address is jadelouvain@yahoo.com.

Travel Agent

Thank you. Upon checking our system, you just made the booking last week, so yes ___________________________.

Jade

Great! Would there _______________________?

Travel Agent

No, ma’am. We only require rebooking payments for the flights that want to be rescheduled three months after they were booked.

Jade

That’s good to hear!

Travel Agent

Yes, ma’am. _______________________ I process your concern.

Jade

Alright. Thank you so much!

PART F_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

ロールプレイをしましょう。以下のシチュエーションに沿って、講師と話をしましょう。この時、今日習った表現を使ってみましょう。

PART F_2

Your family has recently booked a flight to Japan for winter vacation, but the plan has been changed due to a conflict in your dad’s schedule. Call the airline’s travel agent, who will be played by your tutor, and ask him/her if you could rebook your flight to your desired date.

あなたの家族は先日、冬休みに日本へのフライトを予約しましたが、お父さんのスケジュールが合わないため、予定を変更しようとしています。講師が航空会社の旅行代理店の係員のふりをしますので、電話をして、希望の日に飛行機を予約し直せないか聞いてみましょう。

PART F_3

PART F_4

You accidentally booked your flight to London with the wrong date. Ask your tutor, who will pretend to be the airline’s travel agent, about the rebooking process.

あなたは誤ってロンドン行きのフライトを間違った日付で予約してしまいました。講師が航空会社の旅行代理店のふりをしますので、予約変更の手続きを聞いてみましょう。

PART F_5

PART G_1

Let’s review today’s phrases with your tutor. Read the sentences below.

今日習った会話表現を復習しましょう。下記の文章を読み上げてください。

PART G_2

Would it be possible to change the date of my flight?

フライトの日付を変更することはできますか？

Could you tell me your flight number?

フライトの番号を教えてください。

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.