Travel English｜旅行英会話Airports14 : Trouble (no seat on the plane)　空港14トラブル（席がない）

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

単語を学習しましょう。講師のあとについて音読してみましょう。

PART A_2

1.　boarding pass　搭乗券
	I had to book another flight because I accidentally lost my boarding pass.
2.　voucher　証拠書類、クーポン券
	My mom won a $150 grocery voucher in a raffle at Target.
3.　overbooked　オーバーブッキング（定員以上の予約を取る）
	Unfortunately, we’ll just be celebrating at home since hotels are overbooked for the holidays.
4.　rebook　再予約
	Passengers were asked to rebook their canceled flights as soon as possible.
5.　compensation　補償
	The company has given compensation to its laid-off employees.

PART B_1

Let’s learn today’s phrases. Read the sentences below.

会話表現を学びましょう。以下の文章を音読してみましょう。

PART B_2

I’m sorry, but your flight is overbooked, and we cannot check you in.

申し訳ございませんが、お客様のフライトはオーバーブッキングしており、チェックインすることができません。

Your reservation was not processed accurately, and we can’t find you a seat today.

お客様のご予約が正確に処理されておらず、本日はお席をご用意できません。

PART C_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART C_2

Cassey

Excuse me. I’m looking for the right check-in counter for my flight to Bangkok.

Attendant

May I see your boarding pass and passport, please?

Cassey

Here you go.

Attendant

I’m sorry, but your flight is overbooked, and we cannot check you in.

Cassey

Why? You gotta be kidding me!

Attendant

I’m afraid that your reservation was not processed accurately, and we can’t find you a seat today.

Cassey

That’s truly impossible.

Attendant

We’re very sorry for the trouble this may have caused, ma’am. But we can rebook your flight for as early as tomorrow without any charges. You will also receive a $200 travel voucher as compensation. Would that be okay with you?

Cassey

Hang on, I’ll just call my husband about it.

Attendant

Sure, ma’am.

Cassey

Okay, you may rebook my flight for tomorrow, and please ensure that it will now be processed accurately.

Attendant

Rest assured, ma’am.

Cassey

Thank you.

PART D_1

Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.

以下の会話文を読みましょう。先ほど読んだ文を思い出しながら、空欄を埋めて音読しましょう。

PART D_2

Cassey calls her husband to inform him about the trouble.

Cassey

Excuse me. I’m looking for the right check-in counter for my flight to Bangkok.

Attendant

May I see your _____________ and _____________, please?

Cassey

Here you go.

Attendant

I’m sorry, but your flight ______________________, and we _____________________.

Cassey

You gotta be kidding me!

Attendant

I’m afraid that your reservation ______________________, and we can’t ________________ today.

Cassey

That’s truly impossible.

Attendant

We’re very sorry for the trouble this may have caused, ma’am. But we can ________________________ for as early as tomorrow without any charges. You will also receive a $200 travel voucher as compensation. Would that be okay with you?

Cassey

Hang on, I’ll just call my husband about it.

Attendant

Sure, ma’am.

Cassey

Okay, you may rebook my flight for tomorrow, and please __________________________ accurately.

Attendant

Rest assured, ma’am.

Cassey

Thank you.

PART E_1

Let’s read the dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.

以下の会話文を、習った表現や単語を使って穴を埋めながら読みましょう。

PART E_2

Marco

Hello, my flight destination is London, United Kingdom. Could you tell me where I should check in?

Attendant

Can I see your _____________________?

Marco

Sure. Here you go.

Attendant

I’m sorry, __________________________, and we _____________________.

Marco

I think that’s a mistake.

Attendant

I’m afraid that your reservation ______________________, and we can’t __________________ today.

Marco

That’s very inconvenient!

Attendant

We’re very sorry, sir. We can ________________________ as early as tomorrow without any charges. A travel voucher worth $250 will also be given to you as compensation. Would that be alright?

Marco

No. I will be filing a claim for compensation or refund. It is my right as a passenger.

Attendant

Alright, sir. Please wait for a while. I’ll just call my supervisor to address your request. Thank you.

Marco

Okay. Thanks.

PART F_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

ロールプレイをしましょう。以下のシチュエーションに沿って、講師と話をしましょう。この時、今日習った表現を使ってみましょう。

PART F_2

You are at the airport for your trip to Hong Kong, and the airport attendant informed you that the flight was overbooked already. Talk with your tutor, who will play the role of the airport attendant, about what went wrong with your booking and ask the immediate solution.

香港への旅行のために空港にいると、空港係員からフライトがすでにオーバーブッキングしていることを知らされました。空港係員役の講師に、何が問題だったのかを相談し、すぐに解決策を聞いてみましょう。

PART F_3

PART F_4

Your flight to Chicago, Illinois has been overbooked due to the huge number of passengers on that day. The airport supervisor offered you a travel voucher and a rebooking as compensation but you declined his/her offer and want a refund. Talk with your tutor, who will play the role of the airport supervisor, about your refund request.

シカゴ（イリノイ州）行きのフライトが、当日の乗客数の多さからオーバーブッキングとなってしまいました。空港の担当者は補償として旅行券と予約変更を申し出ましたが、あなたはその申し出を断り、返金を求めています。空港担当者役の講師に、返金要求について相談してみましょう。

PART F_5

PART G_1

Let’s review today’s phrases with your tutor. Read the sentences below.

今日習った会話表現を復習しましょう。下記の文章を読み上げてください。

PART G_2

I’m sorry, but your flight is overbooked, and we cannot check you in.

申し訳ございませんが、お客様のフライトはオーバーブッキングしており、チェックインすることができません。

Your reservation was not processed accurately, and we can’t find you a seat today.

お客様のご予約が正確に処理されておらず、本日はお席をご用意できません。

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.