I have over 8 years of experience in the BPO industry, handling customer service, sales, billing, and technical support for international clients. As a Training Supervisor, I have coached and mentored trainers, product ready trainers, new hires and tenured agents in communication skills, soft skills, and customer handling, skills that closely align with ESL teaching. My background has equipped me to communicate clearly, patiently, and effectively with learners of all levels.