I am a versatile professional with nearly eight years of experience in the BPO industry, where I honed my skills in customer service, problem-solving, and effective communication across various client-facing roles. My background in the BPO sector has equipped me with the ability to thrive in fast-paced, high-pressure environments, manage complex workloads, and deliver results with empathy and professionalism. Additionally, I have over a year of experience as an ESL teacher, working with Chinese children and teenagers to help them gain confidence and fluency in English. In this role, I created engaging and interactive lessons that fostered a supportive learning environment, encouraging students to express themselves comfortably while improving their language skills. My combined experience in BPO and ESL teaching has strengthened my interpersonal skills, adaptability, and cultural awareness, enabling me to connect with diverse individuals and empower them to achieve their goals.