Tutors’s Details
経歴/資格
Customer Experience Consultant with 10+ years in E-commerce, specializing in Customer Care, Quality, and Training & Development. Certified in Coaching and Feedback, with strong Project Management skills. An expert in designing and delivering training programs that support continuous learning and performance growth. Mentor in Kaizen and Process Improvement, with deep experience in Root Cause Analysis and performance analytics. Lean Six Sigma Green Belt Certified and experienced trainer; also a Black Belt Associate supporting strategic process improvements. Committed to developing people, enhancing service quality, and driving results through data and coaching.
自己紹介
Hi, I’m Jannice,
I’m from Biñan City, just an hour away from Manila, Philippines. I’m currently an Executive in the E-commerce industry with over 10 years of experience specializing in Customer Service, Quality Management, and Training & Development.
My expertise lies in building high-performing teams through continuous learning. I’ve led training programs in Customer Support, Technical Support, and Sales, and I coach professionals on Lean Six Sigma (Kaizen), Project Management, and ISO Quality Management Systems. I’m passionate about developing people through structured coaching, performance feedback, and skills enhancement.
I can help you grow in areas such as:
*Effective communication in meetings and presentations
*Becoming a more confident and persuasive speaker
*Engaging in professional, goal-oriented conversations
Teaching English is also a passion of mine. Whether you want to improve your speaking, listening, reading, or overall communication skills, I’m here to guide you.
Let’s learn, grow, and unlock your full potential — one step at a time. See you in class!
レッスンの予約は各レッスン開始時刻の30分前まで可能です。キャンセル期限は1時間前です。時刻はすべて日本の現地時間で表示しています。海外在住の方はご注意ください。
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