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28 Business Phone – Getting or giving an update

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when getting or giving an update through a phone call. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. update 最新のものにする
words: [verb:動詞] to give latest information about something
example: I’m calling to update you regarding the meeting with our new investors this afternoon.
2. regarding ∼ に関して
words: [preposition:前置詞] about; concerning
example: I’m calling to update you regarding the meeting with our new investors this afternoon.
3. present 紹介する提供する
words: [verb:動詞] to discuss; to introduce
example: I will present important guidelines.
4. attract 引きつける
words: [verb:動詞] cause (someone) to have a liking for or interest in something
example: I will discuss important guidelines and tips to attract new investors.
5. proposal 提案
words: [noun:名詞] a plan or suggestion
example: Please review the project proposal .
6. turn up 現れる
words: [idiom:イディオム] put in appearance or arrive
example: I’ll turn up in your office as early as 12 noon.
7. smoothly 滑らかに
words: [adverb:副詞] in a smooth way
example: This is to let you know that things are going smoothly .
PART A_3
Make sentences using the given vocabulary words.
PART A_4
update
Answer:
regarding
Answer:
present
Answer:
attract
Answer:
proposal
Answer:
turn up
Answer:
smoothly
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Mr. Fujitsu, I’m calling to (1) update you (2) regarding the meeting with
our new investors this afternoon. I would like to apologize for the short notice,
but the meeting will be moved to 3 in the afternoon.”
Student: “Noted. I will inform my department of the changes.
Also, I will present some important guidelines and tips to
(4) attract new investors. Anything else, sir?”
Tutor: “Oh, and please review the project (5) proposal before the presentation to
our board of directors.”
Student: “Alright. Checking will be done an hour before of the meeting.
I’ll (6) turn up in your office as early as 12 noon.”
Tutor: “That’s good. I’m sending you an email about my tasks for the week.
This is to let you know that things are going (7) smoothly.”
Student: Thank you very much, Mr. Fujitsu.
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Mr. Fujitsu, I’m calling to (1) _______ you (2) _________ the meeting with
our new investors this afternoon. I would like to apologize for the short notice,
but the meeting will be moved to 3 in the afternoon.”
Student: “Noted. I will inform my department of the changes.
Also, I will (3) ________ some important guidelines and tips to
(4) _______ new investors. Anything else, sir?”
Tutor: “Oh, and please review the project (5) _______ before the presentation to
our board of directors.”
Student: “Alright. Checking will be done an hour before of the meeting.
I’ll (6) _______ in your office as early as 12 noon.”
Tutor: “That’s good. I’m sending you an email about my tasks for the week.
This is to let you know that things are going (7) _______.”
Student: Thank you very much, Mr. Fujitsu.
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
The meeting will be moved to 3 in the afternoon.
PAT C_1
a. Yes, speaking.
b. Please call after a minute.
c. Noted.
d. No, that’s awesome.
PART C_2
Anything else, sir?
PART C_2
a. Yes, check on it, please.
b. Yes, it’s checked.
c. Yes, one more to go.
d. Yes, please review the project proposal.
PART C_3
Please review the project proposal.
PART C_3
a. Alright.
b. Let me think about it.
c. You’re right.
d. Yes, it is.
PART C_4
Checking will be done an hour before the meeting.
PART C_4
a. That’s good.
b. Really?
c. I don’t think so.
d. Are you sure?
PART C_5
I sent you an email.
PART C_5
a. Sure! That’s so-so.
b. I will check on it.
c. I forgot my password.
d. I will be there.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

27 Business Phone – Reporting an incident

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when reporting an incident through a phone call. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. toxic 毒のある
words: [adjective:形容詞] containing poisonous or dangerous material
example: There may be toxic materials stored on the floor above the area.
2. orderly きちんとした
words: [adjective:形容詞] peaceful or well-behaved
example: We’ll instruct everyone to leave the building in an orderly manner.
3. flammable 可燃性の
words: [adjective:形容詞] capable of being set on fire quickly
example: Are there flammable materials in the affected area?
4. swift 迅速な
words: [adjective:形容詞] quick; fast
example: Thank you so much for your swift response.
5. assistance 手伝い
words: [noun:名詞] the act of helping
example: We will send assistance as soon as possible.
6. emergency 非常時
words: [noun:名詞] a situation that needs immediate action
example: This is the emergency hotline.
7. instruct 指示する
words: [verb:動詞、過去形 instructed] to give an order or command
example: We’ll instruct everyone to leave the building in an orderly manner.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
toxic
Answer:
orderly
Answer:
flammable
Answer:
swift
Answer:
assistance
Answer:
emergency
Answer:
instruct
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: This is the (1) emergency hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) flammable materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) toxic
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) assistance as soon as possible.
Just remind everyone to keep calm.”
Student: “Thank you for your (5) swift response. Sunshine Building is on the 22nd Street.
We’ll (6) instruct everyone to leave the building in an (7) orderly manner.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: This is the (1) __________ hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) __________ materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) _______ materials
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) __________ as soon as possible.
Just remind everyone to keep calm.
Student: “Thank you for your (5) _______ response. Sunshine Building is on the 22nd Street.
We’ll (6) _______ everyone to leave the building in an (7) _______ manner.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
This is the emergency hotline. My name is Yuna.
PART C_1
a. Hello, Ynna.
b. Wrong number.
c. I’m calling to report an incident.
d. I would like to buy pizza, please.
問PART C_2
Please provide your exact address.
PART C_2
a. Why would you like to know?
b. Somewhere along Main Street
c. Sunshine Building is on 22nd Street.
d. We are near some gasoline station.
PART C_3
We saw smoke coming from one of the floors of our building.
PART C_3
a. Run for your life!
b. Please stay calm.
c. Never give up.
d. You have called the wrong hotline.
PART C_4
Are there flammable materials in the affected area?
PART C_4
a. We have ten floors, and the flammable materials are safe.
b. I don’t think so.
c. Yes, it could be less dangerous.
d. There may be toxic materials stored on the floor above the area.
PART C_5
We will send assistance as soon as possible.
PART C_5
a. Sunshine Building is on the 43rd Street.
b. Thank you for your swift response.
c. Okay, but please slow down.
d. Hello, my name is Ryan.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

26 Business Phone – Setting an Appointment

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when setting an appointment through a phone call. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. upcoming 今度の
words: [adjective:形容詞] about to take place
example: I’m calling about our upcoming meeting.
2. advertising campaign 広告キャンペーン
words: [noun:名詞] an organized course of action to promote a product or service
example: I’m calling about the advertising campaign .
3. office オフィス
words: [noun:名詞] a room or set of rooms where people work or do business
example: I will be visiting the new office on Tuesday.
4. timetable 時間割
words: [noun:名詞] schedule
example: I will put it in my timetable .
5. hold 開催する
words: [verb:動詞、過去形 held] to have something such as a meeting or an election
example: It will be held in the conference room. hold
6. investor 出資者
words: [noun:名詞、複数形 investors] a person who puts money into something in order to make a profit
example: The CEO will be there together with the investor s.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
upcoming
Answer:
advertising campaign
Answer:
office
Answer:
timetable
Answer:
hold
Answer:
investor
Answer:
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Good morning, Janis. This is David. I’m calling about an (1) upcoming
meeting on our (2) advertising campaign. Are you free on Tuesday afternoon?
Student: “Let me see. I’m sorry, but I will be visiting the new (3) office on Tuesday.
How about Wednesday at 2 pm?”
Tutor: “I have a meeting in the morning, but I think it shouldn’t take too long.
So yes, I’m free at 2 pm on Wednesday.”
Student: Alright! Kindly give me the details of the meeting so I could put it in my (4) timetable.
Tutor: “It will be (5) held in the main conference room on the 3rd floor.
Please be there 10 minutes before 2 pm so we could start on time.
The CEO will be there together with our new (6) investors.”
Student: Thank you. I’ll be there.
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Good morning, Janis. This is David. I’m calling about an (1) _________
meeting on our (2) _________ _________. Are you free on Tuesday afternoon?
Student: “Let me see. I’m sorry, but I will be visiting the new (3) _______ on Tuesday.
How about Wednesday at 2 pm?”
Tutor: “I have a meeting in the morning, but I think it shouldn’t take too long.
So yes, I’m free at 2 pm on Wednesday.”
Student: Alright! Kindly give me the details of the meeting so I could put it in my (4) _________.
Tutor: “It will be (5) ______ in the main conference room on the 3rd floor.
Please be there 10 minutes before 2 pm so we could start on time.
The CEO will be there together with our new (6) _______.”
Student: Thank you. I’ll be there.
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
Are you free on Tuesday afternoon?
PART C_1
a. Yes, I’m free on Tuesday afternoon.
b. Yes, I’m free on Tuesday morning.
c. No, I’m free on Tuesday afternoon.
d. No, I’m free on Tuesday.
PART C_2
Kindly give me the details of the meeting.
PART C_2
a. The interview will be held on Wednesday at the conference room.
b. We will hold the team building with the CEO on Wednesday.
c. The meeting will be held in the conference room on Wednesday at 2pm.
d. The meeting will be hold on the conference room on Wednesday at 2pm.
PART C_3
I’m sorry, but I am not available on that date.
PART C_3
a. But we want it on Wednesday.
b. How about you?
c. When are you busy?
d. How about on Wednesday at 2pm?
PART C_4
Are you available on that date?
PART C_4
a. Let me check my schedule.
b. Yes, I don’t think so.
c. No, I am.
d. Let’s go with my schedule.
PART C_5
Please be there 10 minutes before 2pm.
PART C_5
a. Sure. I do it.
b. Sure! I will be there.
c. Sure! I can.
d. Sure! I am free.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

25 Business Basics – Expressing Appreciation

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when expressing appreciation. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. struggle もがく
words: [verb:動詞 現在分子:struggling] to do or finish something through intense efforts
example: I’m struggling with gathering data. struggle
2. technique 技術
words: [noun:名詞 複数形 Techniques] a way of carrying out a particular task
example: Let me share with you some technique s I use.
3. experience 経験
words: [noun:名詞] knowledge or practical wisdom
example: These are all based on my experience in making presentations.
4. input 投入
words: [noun:名詞 複数形 inputs] make (secret or new information) known
example: Thank you for your input s, Mark.
5. appreciate 高く評価する
words: [verb:動詞] to recognize the full worth of something
example: I really appreciate you taking the time to meet with me today.
6. helpful 役に立つ
words: [adjective:形容詞] valuable; beneficial
example: This meeting is very helpful .
7. treat おごる
words: [verb:動詞] entertainment, food, drink, etc., given as expression of thanks
example: Please allow me to treat you a cup of coffee later.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
struggle
Answer:
technique
Answer:
experience
Answer:
input
Answer:
appreciate
Answer:
helpful
Answer:
treat
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: Hello, Hillary! Are you ready for your upcoming presentation?

Student: Hi, Mark. Yes, but I’m (1) struggling with gathering data.
Tutor: “Oh, I see. Let me share with you some (2) techniques and tips I use based on
my (3) experience in making presentations.”
Student: “Thank you for your (4) inputs, Mark. I really (5) appreciate you’re taking the time to
meet with me today.”
Tutor: You’re welcome, Hillary! We’re on the same team. We’ve got each other’s back.
Student: “This meeting is very (6)helpful. Thanks a lot! Please allow me to
(7) treat you a cup of coffee later.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: Hello, Hillary! Are you ready for your upcoming presentation?
Student: Hi, Mark. Yes, but I’m (1) __________ with gathering data.
Tutor: “Oh, I see. Let me share with you some (2) __________ and tips I use based on
my (3) __________ in making presentations.
Student: “Thank you for your (4) _______, Mark. I really (5) __________ you’re taking the
time to meet with me today.”
Tutor: You’re welcome, Hillary! We’re on the same team. We’ve got each other’s back.
Student: “This meeting is very (6) _________. Thanks a lot! Please allow me to
(7) __________ you a cup of coffee later.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
Are you ready for your upcoming presentation?
PART C_1
a. I’m leaving next week.
b. She’ll be gone by Friday night.
c. Yes, but I’m struggling with gathering data.
d. I really hope she is.
PART C_2
Let me share with you some techniques and tips I use based on my experience.
PART C_2
a. Thank you for your inputs.
b. Thanks, but no thanks.
c. I’ll send it to you through email.
d. I’m still waiting here.
PART C_3
Thank you for your inputs, Mark.
PART C_3
a. Well, it’s my idea.
b. I haven’t seen him yet.
c. I’ll be back soon.
d. You’re welcome, Hillary!
PART C_4
Did our meeting help you?
PART C_4
a. I don’t know what to do.
b. This meeting isvery helpful.
c. I’m still working on it.
d. Thank you for your treat today.
PART C_5
Please allow me to treat you a cup of coffee later.
PART C_5
a. Thank you. I appreciate it.
b. I’ll catch up with you next time.
c. I’m actually hungry.
d. It’s rush hour.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

24 Business Phone – Asking for assistance

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when asking for assistance. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. regarding について
words: [preposition:前置詞] about
example: I would like to ask for your help regarding the printer.
2. recurring 頻繁な
words: [adjective:形容詞] happening frequently
example: I have encountered recurring paper jams for the past few hours.
3. jam 詰まる
words: [noun:名詞] get stuck and unable to move
example: Press the button to clear the paper jam .
4. model モデル
words: [noun:名詞] a particular design/version of a product
example: The printer model is QAZ-7890.
5. provide 提供する
words: [verb:動詞] to give or supply
example: Thank you for the information you provide d.
6. instructions 指示
words: [noun:名詞] guide
example: Please listen to the following instructions .
7. aligned ならべられた
words: [adjective:形容詞] in a straight line
example: Make sure that the pieces of paper are properly aligned .
PART A_3
Make sentences using the given vocabulary words.
PART A_4
regarding
Answer:
recurring
Answer:
jam
Answer:
model
Answer:
provide
Answer:
instructions
Answer:
aligned
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) regarding the printer you sent yesterday.
I have encountered (2)recurring paper (3) jams for the past few hours.
The printer (4) model is QAZ-7890.”
Student: “Thank you for the information you (5) provided.
Please listen to the following (6) instructions.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) aligned with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) _________ the printer you sent yesterday.
I have encountered (2) _________ paper (3) _________ for the past few hours.
The printer (4) _________ is QAZ-7890.”
Student: “Thank you for the information you (5) _________.
Please listen to the following (6) _________.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) ________ with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
May I speak with Mr. Ueda?
PART C_1
a. This is Mr. Ueda speaking. How may I help you?
b. This is Mr. Ueda fixing. What will I fix now?
c. This is Ms. Marshall working. What should I do?
d. This is Ms. Marshall printing important documents.
PART C_2
What is the model of your printer, Ms. Marshall?
PART C_2
a. The printer model would be me.
b. The printer model is QAZ-7890.
c. The printer model is nice.
d. The printer model looks good.
PART C_3
What’s the problem with the printer?
PART C_3
a. The printer’s problem is none of your business.
b. The printer’s problem is the user himself.
c. I have encountered recurring paper jams for the past few hours.
d. The printer has recurring characters in the series.
PART C_4
What can I do to eject the jammed paper?
PART C_4
a. Put some jams on the paper to release it from the printer.
b. This computer is jam-packed with programs I needed at work! I’m so
c. Ejecting the jammed paper would be like jamming the concert hall.
d. Press the red button beside the power button to eject the jammed paper.
PART C_5
Can you please confirm if you got the instructions correctly?
PART C_5
a. Let me confirm the instructions.
b. I’ll confirm the instructions later.
c. No, let me do that tomorrow.
d. Sure. First is to press the red button beside the power button, then make sure that the pieces of paper are aligned next time.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

23 Business Phone – Following up on a request

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when following up on a request. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. put on hold 疎通を待つ
words: [verb:動詞] waiting to be connected while making a telephone call
example: I rang earlier, but I was put on hold .
2. momentarily 一時的に
words: [adverb:副詞] for a short time
example: Our system is momentarily unavailable.
3. heads-up 注意の呼びかけ
words: [noun:名詞] an advance notice or warning of something
example: I’ll give you a heads-up soon.
4. via 通して
words: [preposition:前置詞] by way of; through
example: I’ll send you a heads-up via email.
5. apologize 謝る
words: [verb:動詞] express regret for something that one has done wrong
example: I apologize for failing to confirm that first.
6. escalate エスカレートする
words: [verb:動詞] to move a concern up to the next higher level
example: We already escalate d your request.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
put on hold
Answer:
momentarily
Answer:
heads-up
Answer:
via
Answer:
apologize
Answer:
escalate
Answer:
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Hello, this is Annie Johnson of Royal firm. I rang earlier,
but I was (1) put on hold. I would like to check the status of my request, please.”
Student: “Oh, I’m sorry. Our system is (2) momentarily unavailable.
I’ll send you a (3) heads-up (4) via email, Miss Johnson.
Tutor: “I appreciate that, but I’m afraid I can’t access my email right now.
When is a good time to call?”
Student: “Oh, I (5) apologize for failing to confirm that first.
You could try ringing after an hour.”
Tutor: Noted. Please know that this is urgent. Thanks!
Student: “We already (6) escalated your request, Miss Johnson.
We’ll give you an update soon. Thank you for calling.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Hello, this is Annie Johnson of Royal firm. I rang earlier,
but I was (1) ___________. I would like to check the status of my request, please.”
Student: “Oh, I’m sorry. Our system is (2) ___________ unavailable.
I’ll send you a (3) _________ (4) ___________ email, Miss Johnson.”
Tutor: “I appreciate that, but I’m afraid I can’t access my email right now.
When is a good time to call?”
Student: “Oh, I (5) _________ for failing to confirm that first.
You could try ringing after an hour.”
Tutor: Noted. Please know that this is urgent. Thanks!
Student: “We already (6) _________ your request, Miss Johnson.
We’ll give you an update soon. Thank you for calling.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
I rang earlier but I was put on hold.
PART C_1
a. Yes, understand.
b. May I know the reason?
c. Oh, I’m sorry.
d. Okay. This is noted.
PART C_2
I would like to check the status of my request, please.
PART C_2
a. No, Ma’am.
b. I’m sorry, but I don’t know.
c. May I have your Twitter ID, Ma’am?
d. Our system is momentarily unavailable.
PART C_3
I’ll send you a heads-up via email, Miss Johnson.
PART C_3
a. I am busy.
b. No, thank you.
c. I appreciate that.
d. I am sorry, but why?
PART C_4
When is a good time to call?
PART C_4
a. Don’t worry, I’ll call you back.
b. You could try ringing after an hour.
c. Whenever you want.
d. Anytime we’re open, Ma’am.
PART C_5
Please know that this is urgent.
PART C_5
a. We can’t do anything about it.
b. No, we’re here to help.
c. We already escalated your request, Miss Johnson.
d. We need to wait for further instructions.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

22 Business Phone – Requesting a document

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when requesting a document. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. corporate 法人の
words: [adjective:形容詞] relating to a corporation, especially a large company or group
example: May I request a copy of the corporate event program?
2. program プログラム
words: [noun:名詞] a plan or schedule of activities to be followed
example: May I request a copy of the corporate event program ?
3. client meeting 取引先との会議
words: [noun:名詞] a meeting with clients
example: I have a client meeting in 10 minutes.
4. get in the way 間に入る
words: [idiom:イディオム] to stop something from happening
example: I’m sorry to get in the way .
5. appointment 面会の約束
words: [noun:名詞] a meeting set at a specific time or place
example: How about sending it to my email after your appointment ?
6. ASAP できるだけ早く
words: [idiom:イディオム] An abbreviation of as soon as possible
example: I’ll make sure to send it to you ASAP .
7. inquiry 質問
words: [noun:名詞] an act of asking questions
example: Should you have inquiries after receiving the file, just send me a message. inquiry
PART A_3
Make sentences using the given vocabulary words.
PART A_4
corporate
Answer:
program
Answer:
client meeting
Answer:
get in the way
Answer:
appointment
Answer:
ASAP
Answer:
inquiry
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_1
Tutor: “Good afternoon, Ms. Crawford.
May I request a copy of the corporate event (2) program?”
Student: “Definitely, Mr. Mori.
However, I’m afraid it’s not a good time since I have a (3) client meeting in 10 minutes.”
Tutor: “Oh, I’m sorry to (4) get in the way.
How about sending it to my email after your (5) appointment?”
Student: “That will do. I’ll make sure to send it to you (6) ASAP.
Should you have (7) inquiries after receiving the file, just send me a message.”
Tutor: I appreciate that. Thanks a lot!
Student: Don’t mention it. I better get going. See you around!
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Good afternoon, Ms. Crawford.
May I request a copy of the (1) ________ event (2) __________?”
Student: “Definitely, Mr. Mori.
However, I’m afraid it’s not a good time since I have a (3) __________in 10 minutes.”
Tutor: “Oh, I’m sorry to (4) _________.
How about sending it to my email after your (5) _________?”
Student: “That will do. I’ll make sure to send it to you (6) ________.
Should you have (7) _________ after receiving the file, just send me a message.”
Tutor: I appreciate that. Thanks a lot!
Student: Don’t mention it. I better get going. See you around!

PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
May I request a copy of the corporate event program?
PART C_1
a. Definitely, Mr. Mori.
b. Yes, you are.
c. I agree with you.
d. No, you didn’t.
PART C_2
I’m afraid it’s not a good time since I have a client meeting in 10 minutes.
PART C_2
a. This can’t happen.
b. What happened?
c. Yes, you may.
d. Oh, I’m sorry to get in the way.
PART C_3
How about sending it to my email after your appointment?
PART C_3
a. I disagree with you.
b. I have an idea.
c. That will do.
d. Yes, that’s true.
PART C_4
I’ll make sure to send it to you ASAP.
PART C_4
a. Yes, I won’t.
b. No, you don’t.
c. I appreciate that.
d. I’ll take note of that.
PART C_5
Thanks a lot!
PART C_5
a. Don’t mention it.
b. Thanks a lot!
c. Is this correct?
d. I didn’t see it coming.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

21 Business Phone – Asking for Information

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when asking for information. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. assignment 割り当てられた仕事
words: [noun:名詞] a task given to someone for a certain period of time
example: I’m calling regarding our project assignment .
2. details 詳細
words: [noun:名詞] facts or information
example: Can I ask you some details about it?
3. distribution 分配
words: [noun:名詞] division of work
example: Do you know how the distribution of tasks and the plotting of deadline are going?
4. deadline 締切
words: [noun:名詞] date or time when a task must be finished
example: Do you know how the distribution of tasks and the plotting of deadline are going?
5. delay 遅延
words: [noun:名詞] inability to finish something on time
example: I would like to start as early as now to avoid delay s.
6. urgent 緊急の
words: [adjective:形容詞] requires immediate action or attention
example: This project assignment is urgent .
7. cascade 情報を全体に流すこと
words: [verb:動詞] to disseminate or circulate
example: The distribution of the tasks was already cascade d via email.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
assignment
Answer:
details
Answer:
distribution
Answer:
deadline
Answer:
delay
Answer:
urgent
Answer:
cascade
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Good morning, Andrea. This is Laureen.
I’m calling regarding our project (1) assignment.
Can I ask you some (2) details about it?”
Student: Of course.

Tutor: “Do you know how the (3) distribution of tasks and the plotting of (4) deadline are going?
I would like to start as early as now to avoid (5) delays.”
Student: “This project assignment is (6) urgent.
The distribution of the tasks was already (7) cascaded via email. It’s due next week.”
Tutor: I think that’s everything. Thank you for the information. Good bye.

Student: No worries. Good bye!
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Good morning, Andrea. This is Laureen.
I’m calling regarding our project (1) _________.
Can I ask you some (2) _______ about it?”
Student: Of course.
Tutor: “Do you know how the (3) ________ of tasks and the plotting of (4) ________ are going?
I would like to start as early as now to avoid (5) ________.”
Student: “This project assignment is (6) _________.
The distribution of the tasks was already (7) _________ via email. It’s due next week.”
Tutor: I think that’s everything. Thank you for the information. Good bye.
Student: No worries. Good bye!
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
Good morning, Andrea.
PART C_1
a. Hey, what’s up, dude?
b. What’s good in the morning?
c. Good morning, Laureen.
d. Good evening.
PART C_2
Can I ask you some details about it?
PART C_2
a. Of course not.
b. Don’t ask me about it.
c. For what reason?
d. Of course.
PART C_3
When is the deadline of the task?
PART C_3
a. It’s due next week.
b. I don’t have any idea on what you’re saying.
c. Check your calendar.
d. See it for yourself.
PART C_4
Do you know how the distribution of tasks is?
PART C_4
a. The distribution of the tasks was already cascaded via email.
b. It’s urgent. Do it first.
c. I am not sure about this.
d. No, I’ll tell you later.
PART C_5
I think that’s everything. Thank you for the information.
PART C_5
a. If you say so.
b. I am not okay with that.
c. Ask for help from other people next time.
d. No worries.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

20 Business Basics – Checking in at the hotel

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when checking-in at a hotel. You will also learn new vocabulary.

PART A_1

Let’s read the meaning and examples of each word aloud. Please repeat after me.

PART A_2

1. reservation 予約
words: [noun:名詞] an arrangement to secure accommodations
example: I have a reservation for today.
2. suite スイート
words: [noun:名詞] a kind of room that has more space than a typical room
example: We have reserved a suite for you.
3. credit information 信用情報
words: [noun:名詞] a record of how well you’ve paid your bills in the past
example: We already have your credit information on file.
4. company’s dime 会社の費用で
words: [idiom:イディオム] at the company’s expense
example: I’m staying at the company’s dime .
5. key card キーカード
words: [noun:名詞] a small plastic electronic card that is used to open a door instead of a key
example: Your room number is 1127, and this is your key card .
6. bellboy ベルボーイ
words: [noun:名詞] an attendant in a hotel who performs services
example: A bellboy will bring your bags up shortly.

PART A_3

Make sentences using the given vocabulary words.

PART A_4

reservation
Answer:

suite
Answer:

credit information
Answer:

company’s dime
Answer:

key card
Answer:

bellboy
Answer:

Answer:

PART B_1

We will read aloud the dialogue below. I will check your pronunciation and intonation.

PART B_2

Tutor: Hi. I have a (1) for today. It’s under the name of Ally Mendez.
Student: “Yes, Ms. Mendez. We have reserved a (2) for you.
We already have your (3) on file. Please sign the receipt.”
Tutor: “Sure! I’m here on business, so I’m staying at the (4) .
What’s included in the room package, and what room am I in?”
Student: “Airport shuttle service and meals are all included. Your room number is 1127,
and this is your (5) . A (6) will bring your bags up shortly.”
Tutor: Great! Thank you.
Student: “It’s my pleasure to serve you, Ms. Mendez. Should you have any questions or
requests, please dial ‘1’ on your phone for assistance.”

PART B_3

Read aloud, filling in the blanks as you remember the sentence you just read.

PART B_4

Tutor: Hi. I have a (1) ________ for today. It’s under the name of Ally Mendez.
Student: “Yes, Ms. Mendez. We have reserved a (2) __________ for you.
We already have your (3) __________on file. Please sign the receipt.”
Tutor: “Sure! I’m here on business, so I’m staying at the (4) __________.
What’s included in the room package, and what room am I in?
Student: “Airport shuttle service and meals are all included.
Your room number is 1127, and this is your (5) _________.
A (6) _______will bring your bags up shortly.”
Tutor: Great! Thank you.
Student: “It’s my pleasure to serve you, Ms. Mendez. Should you have any questions or
requests, please dial ‘1’ on your phone for assistance.”

PART C

Your tutor will read the following statements.
Choose the appropriate response for each item.

PART C_1

I have a reservation for today. It’s under the name of Ally Mendez.

PART C_1

a. What reservation is that?
b. Yes, Ms. Mendez. We have reserved a suite for you.
c. I think you got in the wrong hotel.
d. Good evening.

PART C_2

Please sign this form.

PART C_2

a. I don’t like to.
b. Why?
c. For what reason? What if I don’t?
d. Sure!

PART C_3

What’s included in the package anyway?

PART C_3

a. Airport shuttle service and meals are all included.
b. It depends.
c. What package?
d. Ask our manager about it.

PART C_4

What room am I in?

PART C_4

a. It’s a single queen size bed
b. Here you are.
c. There you go.
d. Your room number is 1127.

PART C_5

Should you have any questions or requests, please dial ‘1’ on your phone for assistance.

PART C_5

a. This is not what I wanted.
b. I’m not okay with that.
c. I’ll ask the bellboy.
d. Well-noted on that. Thanks.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

13 Business Basics – Giving reasons or suggestions

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when giving reasons or suggestions. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. sales target 売り上げ目標
words: [noun:名詞] a set goal for a salesperson or sales department
example: Ms. Nakano, please tell us about the sales target .
2. prospective 見込まれる
words: [adjective:形容詞] potential, possible
example: For this month, we have two prospective clients.
3. initial offer 最初の提案
words: [noun:名詞] first offer from a salesperson to a client
example: I have already sent them the initial offer .
4. recommend 勧める
words: [verb:動詞] to advise or suggest
example: I recommend that you conduct your research on these two companies.
5. catalogue カタログ
words: [noun:名詞] list of items
example: You could personalize the catalogue according to their needs.
6. elaborate 詳しく述べる
words: [verb:動詞] to add further details
example: Could you please elaborate ?
7. insight 洞察
words: [noun:名詞、複数形 insights] clear or deep perception of a situation
example: Thank you for your insight s.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
sales target
Answer:
prospective
Answer:
initial offer
Answer:
recommend
Answer:
catalogue
Answer:
elaborate
Answer:
insight
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Ms. Nakano, please tell us about the (1) sales target.
Do we have any (2) prospective clients for this month?”
Student: “For this month, we have two prospective clients who need additional office furniture
since they plan to expand their businesses.
I have already sent them the (3) initial offer.”
Tutor: “Sounds great. However, I (4) recommend that you conduct your research on
these two companies so that you could personalize the (5) catalogue according to
their needs. What do you think, Ms. Nakano?”
Student: I don’t see what you mean, sir. Could you please (6) elaborate?
Tutor: “What I mean is, you could try meeting the clients so you can find out
how we can help them. Clients will rely on us more if you are friendly with them.”
Student: Noted, sir. Thank you for your (7) insights.
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Ms. Nakano, please tell us about the (1) __________.
Do we have any (2) ________clients for this month?”
Student: “For this month, we have two prospective clients who need additional office furniture
since they plan to expand their businesses.
I have already sent them the (3) ________.”
Tutor: “Sounds great. However, I (4) _________ that you conduct your research on
these two companies so that you could personalize the (5) ________ according to
their needs. What do you think, Ms. Nakano?”
Student: I don’t see what you mean, sir. Could you please (6) _________?
Tutor: “What I mean is, you could try meeting the clients so you can find out
how we can help them. Clients will rely on us more if you are friendly with them.”
Student: Noted, sir. Thank you for your (7) _________.
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
Do we have any prospective clients for this month?
PART C_1
a. No, we have two prospective clients for this month.
b. Yes, prospective competitors will generate our sales.
c. Yes, we have two prospective clients for this month.
d. No, the market for furniture will be saturated.
PART C_2
What do the prospective clients need?
PART C_2
a. The prospective clients need more office furniture.
b. The prospective investors must take care of the cats.
c. The prospective cliques need more popularity.
d. The prospective climate change looks dire.
PART C_3
Have you sent them the initial offer?
PART C_3
a. Yes, the initial offer was $5000.
b. Yes, I have already sent them the initial offer.
c. No, I rejected the offer.
d. No, the initial offer was not sent.
PART C_4
What would be the best recommendation to meet your sales target?
PART C_4
a. I commend you on your negotiation skills.
b. I command the team to investigate the scene.
c. I recommend the apple pie to them.
d. I recommend that you conduct your research on these companies.
PART C_5
I don’t see what you mean. Could you please elaborate?
PART C_5
a. What I mean is, you could try meeting the clients.
b. What I mean is, elaborate is detailed.
c. What I mean is, the preparations are elaborate.
d. What I mean is, it’s not necessary.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.