All posts by weblio

14 Business Interaction – Giving and Receiving Feedback

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
commend (v.)
stratagem (n.)
substantial (adj.)
abetment (n.)
accord (n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. The report you sent me is _________. It contains all the details I need to know.
2. We must strictly follow the _______ because it is what we have agreed upon.
3. The ________ of the government is needed to accomplish the projects this year.
4. You always do your best to complete all the tasks on time. I would like to ________ you for that.
5. We have tough competitors. Thinking of a new ________ is what we need to get ahead.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Thank you for coming even on a short notice. I really appreciate it.
Student: No problem. Luckily, I have no scheduled appointments today.
Tutor: Let me start by thanking you for the detailed report you’ve sent me. I must admit it is(1) _________.
Student: You’re welcome! Do you have further questions about the status of the project?
Tutor: Not really. I like how you strictly followed the (2) _______ we have agreed upon.
Student: That’s good to hear! I would not have done it without the (3) ________ of the president of our company.
Tutor: You’re very humble. I would also like to (4) ________ your efforts to accomplish your tasks on time.
Student: Thank you. I am glad that you are satisfied with my work.
Tutor: Absolutely. The (5) _________ you proposed will definitely help us beat our competitors.
Student: I really hope it does!
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, why is having proper communication important in an organization?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
It has been two weeks, but you still haven’t received any updates from the media planners you hired for your marketing campaign. When you called them, you were given an incomplete report. You’re thinking of replacing them, however, your manager adjusted the deadline to next week.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

13 Business Interaction – Responding to unexpected questions

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
rooting ( v.)
prominent ( adj.)
remarkable ( adj.)
unsolicited ( adj.)
offend ( v.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. He became a ________ figure in this industry in just a few years.
2. The company has made some ________ progress this year.
3. He did not mean to ______ her; he was just saying the truth.
4. The team is ______ for their leader to get the Service Excellence award.
5. I received an ________ business advice. I was surprised.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: It’s a pleasure transacting with you again, Mr. Roberts. As expected from a (1) ________ computer company, your work is truly (2) ________.
Student: Thank you for your kind words. We’re only doing our job.
Tutor: You never take compliments. We’ve been doing business for year now. Well, I’m wondering how we’d deal with any future conflict that may arise between our business.
Student: Wow, I didn’t see that coming. What do you mean by it?
Tutor: I’m not trying to (3) _______ you or something. It’s just a random question.
Student: Here’s what I know, Mrs. Smith. Our company will always ensure the quality of our work to keep our clients happy and satisfied. If something happens with our products, we will happily resolve it in an instant.
Tutor: So, that’s how much you value the vision and mission of your company. Makes sense. I do apologize for that (4) ________ question.
Student: It’s actually thought-provoking. I appreciate your honesty.
Tutor: You excel at what you do, Mr. Roberts. I am (5) ________ for our continued partnership.
Student: You’re welcome, and we do appreciate your continued support, Mrs. Smith.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, how should we respond to unexpected questions?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
You are in the middle of your presentation about your ongoing project when someone raised a question. It’s a subject that’s not related to your report. Everyone’s attention is on you and what you’re about to say.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

12 Business Interaction – Disagreeing with someone

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
strategy (n.)
amenity (n. pl. amenities)
platform (n.)
real-time (adj)
advertisement (n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. Befriending your enemies is a good ________ to win them over.
2. He turned down the project proposal because they failed to include the ________ that they promised during the meeting.
3. The new computing application that we use is a good ________ for engineers.
4. Yaomi is a ________ video chat and voice call application.
5. Let us hire top celebrities for our TV _______ this season.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Student: Good morning, Samantha! Do you have a minute? I need your help in our new marketing (1) ________.
Tutor: Sure! It’d be my pleasure to be of help.
Student: I have this proposal of making TV ads that will introduce our hotel’s (2)________ , services, rooms, etc. While the main target will be local customers, catching the interest of the foreign market wouldn’t hurt either. It will be nice if a few of the country’s top celebrities can appear on the TV advert.
Tutor: That sounds like a good idea, but it will be quite expensive considering the talent fees of celebrities. How about using a social media (3)________ ?
Student: That’s a possibility. Can you tell me more about it?
Tutor: Since the majority has access to the Internet and social media sites, we may be able to reach a larger audience not only here but also overseas. Our potential customers can also send in their (4)________ feedback. On top of that, it will be cost-efficient.
Student: Sounds great! Perhaps we could hire celebrities for a seasonal photo shoot, then we can post them on social media. We can have the TV (5)________ plan as a backup.
Tutor: Yes! That seems good enough to me. However, you need to coordinate with the Finance Department for the budget.
Student: Of course, but first, I need to present this plan to the President before we proceed any further. I appreciate your insights. Thank you!
Tutor: You’re right. Anytime. Good luck!
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, what will happen to an organization that doesn’t encourage constructive criticisms, healthy disagreements, and debates?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
Your fellow employee has been failing to finish your team’s weekly task assignment on time. He seems to be distracted by his recent divorce. You understand where he’s coming from, but his teammates are also upset about his irresponsible actions. You want to talk to him about it, but he keeps on avoiding you.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

11 Business Phone – Giving Instructions

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
thoroughfare (n.)
outlet (n.)
recap (n.)
owe (v.)
reliable (adj.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. Take the ________ upon exiting Highway 45.
2. The traffic officer is waiting at the end of the ________ to assist you.
3. Please give me a ________ so I’d know if you were able to get everything right.
4. I ________ them an explanation of what has happened in the meeting.
5. You’re as ________ as ever, Francis.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Hello, this is Francis speaking. How can I help you today?
Student: Hi, Francis. This is Elizabeth. I’m driving to MMX Convention Center. Actually, I’m leaving home right now. Could you give me directions on how to get there?
Tutor: Alright. Take a left turn to Mason Street and drive through the (1)_________ to Massachusetts.
Student: How far is it to the venue from my home?
Tutor: It’s about 21 miles if you’re taking the freeway. Don’t forget to turn right at the end of (2) ________ 25.
Student: Okay, a quick (3)_________. Take the freeway to outlet 25 and turn right.
Tutor: That’s right. Continue driving for about three miles, then turn left at the 6th avenue. The MMX Convention Center is 2 blocks away from that point.
Student: How long does it take to get there?
Tutor: If there’s no heavy traffic, you should be there in about 30 minutes. During rush hour, it might take you 50 minutes.
Student: Thank you so much for your help Francis, I (4)_________ you one. You’re as (5) __________ as ever.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
Giving clear and simple instructions is very important in business. The success of a task or project depends on how a person leads his team and provides instructions. One of the best ways to provide an effective and efficient set of instructions is by creating an outline. Use of simple words is also imperative to prevent confusion. Encouraging others to ask questions for clarifications will be a great help.
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
You are tasked to lead a project which is due in a couple of weeks. Your superior decided to involve people from the other branches such as Korea, Thailand, and Vietnam. You were advised to give the instructions only in English, which isn’t the native language of your foreign teammates and you know how difficult it will be to communicate effectively.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

10 Business Phone – Reserving an item

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
discount (n.)
inquire (v.)
down payment (n.)
reserve (v.)
purchase (v.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. I would like to _________ about your services.
2. Can we get a _________ if we buy more than 5 units?
3. We need to _________ some office supplies tomorrow.
4. Please _________ a seat for me.
5. I need to give the _________ for the orders this afternoon.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Vision Technology Inc., Brian speaking. How can I help you?
Student: Hello, I would like to (1) _________ about Epson WF-2630 printer.
Tutor: Certainly, Sir. Can I get your name and contact information, please?
Student: Sure, my name is Carl Brown, from Ace Industries Inc. Our office number is 893-5986.
Tutor: Thank you, Sir. Yes, that model is available for $59.99 each.
Student: Great! Is there any chance that we get a (2) _________?
Tutor: Yes, Sir. You can get 10% discount if you (3) _________ more than 5 units.
Student: That’s nice! Can you please (4) _________ 6 units for us? We would like to pick up the items tomorrow afternoon.
Tutor: Of course, Sir. You just have to pay 50% (5) _________ so we can reserve the items.
Student: Thank you, Brian. We’ll be there at 2 in the afternoon.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, how can you be sure of the quality of the product you want to purchase online?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
You received a call from a company that wants to reserve 20 units of your product, but they are not willing to give a downpayment. You know that you cannot reserve the items without the downpayment. You also know that they can be your biggest client so far. What will you do?
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

9 Business Phone – Providing customer support

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
supply (v.)
outstanding (adj.)
peruse (v.)
verification (n.)
transaction (n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. There is a balance of $150,000 _________ on the company’s account.
2. Please ________ the offered solutions which were sent to your email by the customer representative.
3. Pepper Unlimited will ________ furnitures to this building.
4. Credit card companies are able to lower fees for major __________ because there are no delinquent payers.
5. There was a long __________ process before the shipment was delivered.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Student: (A customer is calling about her account balance. Profile: Male, 25, Kita- ku Tokyo, Japan) Ex-stream International Services, I’m Aki. How may I help you?
Tutor: I’d like to know my account’s (1) ________ balance.
Student: I’ll be glad to help you. May I get your bank account number and account name?
Tutor: Sure. It’s Daisuke Ishii, and my account number is 5421-2748-8900-811.
Student: Thanks. Allow me to (2) ________ it for a while. Also, please (3) ________ the last three numbers found at the back of your card.
Tutor: It’s 542. How long will it take if I transfer it to my other bank account?
Student: Based on your records, you still have 322,640 yen. If we do the (4) ________ over the phone or online, our team will contact you for (5) ________ prior to the money transfer. The whole process usually takes about 2-3 days.
Tutor: Oh, I see. Alright.
Student: Is there anything else I could assist you with?
Tutor: I think that’s all. Thank you, Aki-san! Goodbye.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, what do customer service representatives do?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
When I shopped at your store yesterday at around 2 PM, I received extremely poor customer service. I asked one of your staff to help me get a large box of cereals from the top shelf as it was too high for me to reach. The staff named “Shone”, however, rolled his eyes at me. He wasn’t even pleased to assist me. He said he would be back with a ladder. I waited for 10 minutes, but he didn’t come back. I hope to hear from you about this incident soon.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

8 Business Phone – Dealing with irate callers

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
escalate (v.)
parcel (n.)
refund
investigate (v.)
courier (n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. I received an email from the ________ that our orders will be delivered by Monday.
2. We should _______ calls from irate callers to the manager.
3. How can I get a _______? I really need my money back.
4. We will continue to ________ the problem. We’ll contact you if we find anything useful.
5. My _____ was not delivered on time. It should be here by now.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Thank you for calling Express Limited. I’m Sara. How may I help you today?
Student: I already received the (1) ______ from you guys, but it’s broken. How can I possibly use this? I demand a (2) ______!
Tutor: I apologize for the inconvenience. May I have your complete name so I can properly assist you?
Student: Dorothy Campbell. Kindly (3) ________. I badly need the item this weekend.
Tutor: Thank you for the information. Please stay on the line for a minute or two. I’ll look into it.
Student: I’m trying to keep calm. Make it quick before I (4) ________ this to your manager!
Tutor: (After a minute…) Thank you for waiting. Upon checking, we safely transferred products on that date to our warehouse.
Student: Aren’t you taking responsibility for this and passing blame to the (5) _______?
Tutor: No, Ma’am. Instead of a refund, we can just replace your item. I guarantee that you’ll receive it by Friday. Placing another order on our website will take you longer so this is the best option right now.
Student: Alright, alright. You left me with no choice. What else can I do?
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, how should we deal with dissatisfied customers?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
You received a complaint from a client that his shipment has not arrived yet. It has been more than a week and there is no update on the status of his purchase. He wants to talk directly to the manager as he felt like the coordinators are not doing their job because no notification has been sent to him.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

Going through airport immigration

Words and Phrases
Study the following words and expressions together with their definitions with your tutor.
Then, construct your own sentences using each word/expression on the list.
ANSWER
agenda
a list or outline of things to be done or considered
Sample Sentence:
aaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Sample Sentence:
bbb
bbbbbbbbbbbbbbbbbbbbb
Sample Sentence:
ccc
cccccccccccccccccccccccc
Sample Sentence:
ddd
dddddddddddddddddddddddddd
Sample Sentence:
Data Interpretation
Listen to your tutor as he/she reads the text.
Study and interpret the given data. Then, discuss with your tutor.
Question
In the upcoming interdepartmental meeting, you’re assigned to explain the 2016 Sales Report of Smartphone Units.
• introduce the general idea
• enumerate main points
• make a conclusion
ANSWER
Problem-solving
Read the passage below silently. Then, discuss with your tutor.
In your discussion, talk about how you would deal with the situation.
Read the passage below silently.
As a conclusion of the recent meeting with department heads, you need to relay the information about the 2016 Sales Report of Smartphone Units to your team, and come up with an action plan for this year’s marketing and advertising plan.The decrease in sales in smartphone units in the 3rd quarter was due to the problem with the production around July. It resulted in the delay in product release.
discussion
discussion
Sample Answer
Expressing Opinions
Read the text silently. Express your opinion on each statement in 4-5 sentences.
ANSWER
I’d rather head the meeting than write the minutes.
Answer:
Setting an agenda is the most important part of a meeting.
Answer:
Long meetings are productive.
Answer:

7 Business Phone – Contacting Suppliers

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
dispatch (v.)
elated (adj.)
so long (phrase)
shelve (v.)
exigent (adj.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. I received an _________ call from the manufacturer.
2. She was _________ to hear about the huge discount offered by the supplier.
3. The shipment has been _________ at the port due to the tropical storm.
4. They failed to _________ the shipment on time.
5. Til our next transaction, Mr. Hanson. _________.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Simon & Schuster, this is Peter speaking. How can I help you today?
Student: Hello Peter, this is Ms. Abby Rodriguez of J&P Book Store. May I speak to Mr. Marco Adams?
Tutor: I’m afraid Mr. Adams is out of the office at the moment. Would you like me to take your message?
Student: Actually, this call is rather (1) _________ . We spoke yesterday about a delivery problem that Mr. Adams mentioned. Did he leave any information with you?
Tutor: Yes, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions.
Student: Well, we still haven’t received the shipment of books that’s supposed to arrive last Friday.
Tutor: I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery department, and they assured that the books will be delivered by Tuesday morning.
Student: Excellent. I’m sure my boss will be (2) _________ to hear that.
Tutor: Yes, the shipment has been (3) _________ in New York due to snow storm, which is why we weren’t able to (4) _________ the shipment last Thursday.
Student: I understand now. Thank you for the update. (5) _________ .
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, how can entrepreneurs have a bigger chance of success?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
Due to severe weather condition, the shipment arrival from the US will be delayed. Profit is expected to plummet, and it will negatively impact the quarterly sales. It’s indeed a pressing matter yet early prediction can still help turn the situation around and it is your responsibility to do an immediate damage control.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)

6 Business Phone – Answering Product Inquiries

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
component (n.)
warranty (n.)
cut out for (idiom)
prototype (n.)
specifications (n. plural)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. The _________ of this device is listed on the product manual.
2. Each _________ of my computer functions properly.
3. His leadership style makes him _________ the position.
4. The car’s _________ is valid up to 5 years after purchase.
5. This new product _________ has been approved.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: TS Electronics, this is Mr. Watts. How may I help you?
Student: Good morning! This is Mr. Kidou, production manager at M Technologies. I’d like to ask about your electronic parts product line.
Tutor: Certainly, Mr. Kidou. May I know which product in particular you’d like to learn more about?

Student: I’m interested in your printed circuit board. May I ask if its (1) ________are imported?
Tutor: Well, we manufacture its components ourselves. This is our way to guarantee quality.
Student: Hmm, that seems reasonable enough. By the way, for how long will the (2)________ be valid?
Tutor: Each item is covered under our warranty for 3 months after shipment.
Student: I see. I wish to know if it’s (3)________ (4)________ we are currently developing.
Tutor: If you like, I can send you its (5)________ by email so you can review it further.
Student: Sounds good. Here’s my email address: kidou@mtech.com. Thank you.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, why should all product inquiries be addressed accordingly?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
A potential customer just called in to inquire about your best-seller. Its components matched the item the customer was looking for. He said he wanted to order 100 pieces. Upon checking your stocks, however, you realized you have only 75 pieces on hand. What will you tell your customer?
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)