Guiding Guests at Events
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
crowded 混みあった
Please keep it in mind that the hall is crowded right now.
|
|
take part in ~ ～に参加する
You can take part inthe street games.
|
|
sold out 売り切れた
The tickets are almost sold out, so please be quick.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
crowded
take part in ~
sold out
| 1. |
My apologies, but the tickets are already ________.
|
| 2. |
This street is usually ________ around this time of the year.
|
| 3. |
If you want to ________ the contest, you must register first.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
You can try ~
|
| 2. |
Are you interested in ~?
|
| 3. |
You should ~
|
| 4. |
sold out
|
| 5. |
~ is held at …
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| CUSTOMER: |
Hi! Are there any events in this area?
|
| STAFF: |
You ________ watching the fireworks show at Murasaki Park.
|
D_5
| CUSTOMER: |
Excuse me. I’m wondering if there are any sports events right now.
|
| STAFF: |
Are you ________ soccer? There’s a soccer tournament about to be held at Mizuiro Stadium.
|
D_6
| CUSTOMER: |
What should I do at the summer festival?
|
| STAFF: |
________ participate in the games. There are many to choose from.
|
D_7
| CUSTOMER: |
Hi. Are there still tickets available for the musical performance tonight?
|
| STAFF: |
Yes, but the tickets will be _______ soon.
|
D_8
| CUSTOMER: |
Excuse me. May I know where the international rugby tournament is happening?
|
| STAFF: |
It’s ________ Kohaku Stadium.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
Why are there so many people over there?
|
| STAFF: |
This park is ________ because the firework show is taking place.
|
E_3
| CUSTOMER: |
Hi, I’m new in this area. Is there an event you can recommend?
|
| STAFF: |
________ interested in the arts? There’s an ongoing art festival right now.
|
E_4
| CUSTOMER: |
Excuse me! Two men seem to be in trouble with each other!
|
| STAFF: |
Okay. I’ll send security guards over there as ________ possible.
|
E_5
| CUSTOMER: |
Hi, is there a music festival happening around this area?
|
| STAFF: |
Yes. It is being ________ Rising Sun Park. Tickets are still available.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
CUSTOMER:
|
Excuse me. Is this the General Information Center? |
|
STAFF:
|
Yes, you are right. This is the General Information Center. |
|
CUSTOMER:
|
Could you make an announcement to help me find my son? |
|
STAFF:
|
Yes, we can make an announcement to help you. May I ask you a couple of things? |
|
CUSTOMER:
|
Of course. My son, Jack is wearing a red hat. |
|
STAFF:
|
Certainly. When did you get separated from your son? |
|
CUSTOMER:
|
Um… I’m not sure but I think we got separated when the fireworks are finished. |
|
STAFF:
|
Where was that? |
|
CUSTOMER:
|
I think I lost my son at Midori park where the festival was taking place. |
|
STAFF:
|
Thank you, sir (ma’am). I will make an announcement shortly. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
CUSTOMER:
|
Excuse me. Is this the ________ Center? |
|
STAFF:
|
Yes, you are right. This is the General Information Center. |
|
CUSTOMER:
|
Could you make an announcement to help me find my son? |
|
STAFF:
|
Yes, we can ________ to help you. May I ask you a couple of things? |
|
CUSTOMER:
|
Of course. My son, Jack is wearing a red hat. |
|
STAFF:
|
Certainly. When did you ________ from your son? |
|
CUSTOMER:
|
Um… I’m not sure but I think we got separated when ________ are finished. |
|
STAFF:
|
Where was that? |
|
CUSTOMER:
|
I think I lost my son at Midori park where the festival ________ place. |
|
STAFF:
|
Thank you, sir (ma’am). I will make an announcement shortly. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
CUSTOMER:
|
Excuse me. Is this _______________________________? |
|
STAFF:
|
Yes, you are right. This is the General Information Center. |
|
CUSTOMER:
|
Could you make an announcement to help me find my son? |
|
STAFF:
|
Yes, we can ___________________________. May I ask you a couple of things? |
|
CUSTOMER:
|
Of course. My son, Jack is wearing a red hat. |
|
STAFF:
|
Certainly. When _______________________________? |
|
CUSTOMER:
|
Um… I’m not sure but I think _______________________________. |
|
STAFF:
|
Where was that? |
|
CUSTOMER:
|
I think I _______________________________. |
|
STAFF:
|
Thank you, sir (ma’am). I will make an announcement shortly. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A tourist wants to see a marching band from an international school. Please give him/her details about the event.
(Your tutor will pretend to be the customer.)
|
I_3
– Where is it being held?
– Are those tickets available yet?
– How do I get there?
– Are those tickets available yet?
– How do I get there?
I_4
|
Situation 2:
|
A tourist wants to watch a concert. Please give him/her details about the event.
(Your tutor will pretend to be the customer.)
|
I_5
– Are there any upcoming concerts?
– Where is it being held?
– Can I still buy tickets?
– Where is it being held?
– Can I still buy tickets?
I_6
|
Situation 3:
|
A tourist is interested in the Sapporo Snow Festival. Please give him/her details about the festival.
(Your tutor will pretend to be the customer.)
|
I_7
– What can I do there?
– For how long does the festival last?
– How do I get there?
– For how long does the festival last?
– How do I get there?
I_8
|
Situation 4:
|
A tourist is looking for his/her lost child in a department store. Please assist him/her.
(Your tutor will pretend to be the customer.)
|
I_9
– I’m looking for my son. His name is Kai.
– He’s five years old.
– He’s wearing a blue t-shirt, brown shorts, and black running shoes.
– He’s five years old.
– He’s wearing a blue t-shirt, brown shorts, and black running shoes.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
What events are you interested in?
|
| 2. |
Which seasonal event do you like the most? Why?
|
| 3. |
Have you ever performed anything at an event? If so, how was it? If not, what would you like to do?
|
J_3
| Answer: |
szintl24_ckcg_3
Give Directions
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your plan for this weekend?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
intersection 交差点
Walk along the road and turn left at the next intersection.
|
|
in front of ～の前
You’ll find the souvenir shop in front of the restaurant.
|
|
on foot 徒歩で
The best way to get there is on foot.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
intersection
in front of
on foot
| 1. |
It will take you about 15 minutes ______.
|
| 2. |
Turn left at the ______ onto Midori Avenue.
|
| 3. |
You can see it ______ the fast food restaurant.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Would you like to go to ~?
|
| 2. |
Go straight down this street.
|
| 3. |
Turn left/right at the next intersection.
|
| 4. |
Walk along the street.
|
| 5. |
You’ll see ~ on your left/right.
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Hello, sir/ma’am. Would ________ the city hall?
|
| CUSTOMER: |
Yes, please. Thank you.
|
D_5
| CUSTOMER: |
Excuse me. Could you tell me where the bookstore is?
|
| STAFF: |
Ah, you just have to ________ down this street.
|
D_6
| CUSTOMER: |
Hi, how do I go to the convenience store?
|
| STAFF: |
Go straight and ________ left at the next ________.
|
D_7
| CUSTOMER: |
How do I get to the train station?
|
| STAFF: |
You’re on the right track. Just keep walking ________ the street.
|
D_8
| CUSTOMER: |
Where is the bus stop?
|
| STAFF: |
Go straight down this street. __________ the bus stop on your ________.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
Excuse me, where is the shopping mall around here?
|
| STAFF: |
It’s in ________ of the city park over there.
|
E_3
| CUSTOMER: |
Hi, is there a post office near here?
|
| STAFF: |
Yes, you can find it ________ left.
|
E_4
| CUSTOMER: |
Where is the Italian restaurant?
|
| STAFF: |
Walk ________ this street and you _________ it on your right.
|
E_5
| CUSTOMER: |
How long does it take to get there?
|
| STAFF: |
It will take you about 10 minutes on ________.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Would you like to go to Shibuya park? |
|
CUSTOMER:
|
Yes, but I think I’m lost. How can I get there? |
|
STAFF:
|
Oh, you have to go through the station walkway to the other side. |
|
CUSTOMER:
|
Does that mean I’m on the opposite side of where I need to go? |
|
STAFF:
|
I’m sorry but yes. Then, turn at the corner. |
|
CUSTOMER:
|
Okay, and? |
|
STAFF:
|
Cross the road at the intersection without signals. |
|
CUSTOMER:
|
Oh, I have to be careful when crossing the road. |
|
STAFF:
|
Yes. Go south until you will see the cafe and then next to the cafe is Shibuya park! |
|
CUSTOMER:
|
Thank you so much. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Would ______ go to Shubuya park? |
|
CUSTOMER:
|
Yes, but I think I’m lost. How can I get there? |
|
STAFF:
|
Oh, you have to go _______________ to the other side. |
|
CUSTOMER:
|
Does that mean I’m ______ side of where I need to go? |
|
STAFF:
|
I’m sorry but yes. Then, ______ the corner. |
|
CUSTOMER:
|
Okay, and? |
|
STAFF:
|
Cross ______ at the intersection without signals. |
|
CUSTOMER:
|
Oh, I have to be careful when crossing the road. |
|
STAFF:
|
Yes. Go ______ you will see the cafe and then ______ the cafe is Shibuya park! |
|
CUSTOMER:
|
Thank you so much. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Would _______________________________? |
|
CUSTOMER:
|
Yes, but I think I’m lost. How can I get there? |
|
STAFF:
|
Oh, you _______________________________. |
|
CUSTOMER:
|
Does that mean I’m on the opposite side of where I need to go? |
|
STAFF:
|
I’m sorry but yes. Then, turn _______________________________. |
|
CUSTOMER:
|
Okay, and? |
|
STAFF:
|
Cross _______________________________. |
|
CUSTOMER:
|
Oh, I have to be careful when crossing the road. |
|
STAFF:
|
Yes. Go south _______________________________! |
|
CUSTOMER:
|
Thank you so much. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A tourist is looking for the hotel. Guide him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Where is the hotel?
– Where do I turn?
– Do I need to get a bus?
– Where do I turn?
– Do I need to get a bus?
I_4
|
Situation 2:
|
A tourist wants to go to a park but does not know where the nearest one is. Guide him/her.
(Your tutor will pretend to be the customer.)
|
I_5
– Is there a park around here?
– Where is it?
– How can I get there?
– Where is it?
– How can I get there?
I_6
|
Situation 3:
|
A tourist is lost in Shibuya and is looking for a station. Guide him/her.
(Your tutor will pretend to be the customer.)
|
I_7
– I got lost. Is there a station around here?
– Where do I cross?
– How long does it take on foot?
– Where do I cross?
– How long does it take on foot?
I_8
|
Situation 4:
|
A tourist is at the Aoba station, and he/she wants to go to a Green Hall. Guide him/her.
(Your tutor will pretend to be the customer.)
|
I_9
– How can I get to the Green Hall?
– How long does it take to get there?
– Do I need to get on a bus?
– How long does it take to get there?
– Do I need to get on a bus?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
If you got lost in a foreign country, what would you do?
|
| 2. |
Where would you like to recommend for sightseeing in Japan?
|
| 3. |
Do you like to make travel plans in advance, or do you prefer to visit anywhere without a plan?
|
J_3
| Answer: |
szintl24_ckcg_2
Restaurant Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
specialty 自慢の品
Our specialty is shabu-shabu.
|
|
traditional 伝統的な
Sukiyaki is a traditional Japanese dish.
|
|
favorite お気に入りの
Spaghetti is one of my favorite foods.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
specialty
traditional
favorite
| 1. |
Let’s go to my ____________ restaurant.
|
| 2. |
We serve ____________ Japanese dishes such as tempura and sukiyaki.
|
| 3. |
Our restaurant’s ____________ is tempura.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Can I help you?
|
| 2. |
Are you ready to order?
|
| 3. |
It’s a kind of fried noodle.
|
| 4. |
It’s one of my favorite recipes.
|
| 5. |
We are known for our Yakitori.
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Can I ______ you?
|
| CUSTOMER: |
We’d like to have dinner here.
|
D_5
| STAFF: |
Are you ______ to order?
|
| CUSTOMER: |
Not yet. What’s the specialty of the house?
|
D_6
| CUSTOMER: |
Excuse me, can you tell me what Yakisoba is?
|
| STAFF: |
Sure. It’s a ______ of fried noodle.
|
D_7
| CUSTOMER: |
Could you recommend any traditional dishs?
|
| STAFF: |
Sure. Tempura is one of our specialty _________ dishes.
|
D_8
| CUSTOMER: |
What’s the specialty of the house?
|
| STAFF: |
We are known for our ginger fried pork. It’s one of my ___________ recipes.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
What’s the specialty of the house?
|
| STAFF: |
Our ____________ is Kakifurai.
|
E_3
| CUSTOMER: |
Excuse me, can you tell me what Kakifurai is?
|
| STAFF: |
It’s a kind of ________ oysters.
|
E_4
| STAFF: |
Are you ______ to order?
|
| CUSTOMER: |
Yes. Two bowls of katsudon, please.
|
E_5
| STAFF: |
Hello. _________ help you?
|
| CUSTOMER: |
We’d like to have dinner here.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Hello. How can I help you? |
|
CUSTOMER:
|
Can we have dinner here? We are two. |
|
STAFF:
|
Yes, of course, sir (ma’am). We have a table available for two. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Please be seated here, sir (ma’am). Are you ready to order? |
|
CUSTOMER:
|
We haven’t decided what to order yet. What are the house’s specialties? |
|
STAFF:
|
We are known for Kakifurai. It’s kind of deep fried oysters. |
|
CUSTOMER:
|
Sounds great. What makes the dish so special? |
|
STAFF:
|
Actually, we have a secret recipe for it. |
|
CUSTOMER:
|
We’d like to try it. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Hello. How ____________ you? |
|
CUSTOMER:
|
Can we have dinner here? We are two. |
|
STAFF:
|
Yes, of course, sir (ma’am). We have a table ____________ two. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Please be seated here, sir (ma’am). Are ____________ to order? |
|
CUSTOMER:
|
We haven’t decided what to order yet. What are the house’s specialties? |
|
STAFF:
|
We are known for Kakifurai. It’s ____________ deep fried oysters. |
|
CUSTOMER:
|
Sounds great. What makes the dish so special? |
|
STAFF:
|
Actually, we have a secret ____________ it. |
|
CUSTOMER:
|
We’d like to try it. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Hello. How ________________________________? |
|
CUSTOMER:
|
Can we have dinner here? We are two. |
|
STAFF:
|
Yes, of course, sir (ma’am). We ________________________________. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Please be seated here, sir (ma’am). Are ________________________________? |
|
CUSTOMER:
|
We haven’t decided what to order yet. What are the house’s specialties? |
|
STAFF:
|
We are known for Kakifurai. It’s ________________________________. |
|
CUSTOMER:
|
Sounds great. What makes the dish so special? |
|
STAFF:
|
Actually, we ________________________________. |
|
CUSTOMER:
|
We’d like to try it. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A tourist would like to have dinner in the restaurant. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_3
– We’d like to have dinner here.
– Not yet. What’s the specialty of the house?
– Is it popular in Japan?
– Not yet. What’s the specialty of the house?
– Is it popular in Japan?
I_4
|
Situation 2:
|
A tourist is not familiar with the menu. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_5
– What’s the specialty of the house?
– Can you tell me what Katsudon is?
– Would you recommend it?
– Can you tell me what Katsudon is?
– Would you recommend it?
I_6
|
Situation 3:
|
A tourist wants to try the specialty of the house. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_7
– What’s the specialty of the house?
– How does it taste?
– Could you recommend traditional Japanese dishs?
– How does it taste?
– Could you recommend traditional Japanese dishs?
I_8
|
Situation 4:
|
A tourist is interested in trying a Japanese dish. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_9
– Excuse me, can you tell me what Ajifurai is?
– How do we eat it? Do we put any sauce on it?
– OK. I’ll have that.
– How do we eat it? Do we put any sauce on it?
– OK. I’ll have that.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
When you eat out, where do you usually go? Could you tell me about it?
|
| 2. |
What is your favorite Japanese dish? Why do you like it?
|
| 3. |
What is your favorite dish from other countries? Why do you like it?
|
J_3
| Answer: |
szintl24_ckcg_1
Sightseeing Spots
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
temple 寺
You will see many temples around this area.
|
|
foreign people 外国人
This shopping district is popular among foreign people.
|
|
How about ～? ～はどうですか？
How about going to the hot springs?
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
temple
foreign people
How about~?
| 1. |
How _______ having dinner at a local restaurant?
|
| 2. |
There are many ___________ in Kyoto.
|
| 3. |
This restaurant is popular among ________. I highly recommend it.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
I recommend going to the famous castle.
|
| 2. |
How about the famous temple?
|
| 3. |
It’s popular among foreign people.
|
| 4. |
It’s a 30-minute walk from here.
|
| 5. |
Have a nice trip!
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| CUSTOMER: |
Hi. Are there any sightseeing spots around here?
|
| STAFF: |
I ________ the famous castle.
|
D_5
| CUSTOMER: |
Excuse me, I’m looking for traditional places here. What would you recommend?
|
| STAFF: |
________ the famous shrine?
|
D_6
| CUSTOMER: |
What’s the temple famous for?
|
| STAFF: |
You can try zazen. It’s popular among ________.
|
D_7
| CUSTOMER: |
How long does it take to get to the train station from here?
|
| STAFF: |
It’s a ___-minute walk _____ here.
|
D_8
| CUSTOMER: |
Thank you for the recommendations!
|
| STAFF: |
Have a ________!
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
What place do you recommend for tourists?
|
| STAFF: |
I recommend ________.
|
E_3
| CUSTOMER: |
What can we do there?
|
| STAFF: |
You can try zazen. It’s popular among _________.
|
E_4
| CUSTOMER: |
Awesome. How do we get there from here?
|
| STAFF: |
You can ________ and get off at ________.
|
E_5
| CUSTOMER: |
How long will it take?
|
| STAFF: |
It’s a ________ from here.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
CUSTOMER:
|
Excuse me, can you recommend any sightseeing spots around here? |
|
STAFF:
|
Yes. I recommend going to Ueno. |
|
CUSTOMER:
|
What’s the place famous for? |
|
STAFF:
|
You can go to the famous zoo and izakaya restaurants to enjoy the food unique to Japan. |
|
CUSTOMER:
|
Sounds perfect! How do we get there from here? |
|
STAFF:
|
You can take the train and get off at Ueno Station. |
|
CUSTOMER:
|
Thank you very much. |
|
STAFF:
|
It’s a 20-minute walk from here. So how about walking there? |
|
CUSTOMER:
|
Well, we prefer taking the train. Thank you for your recommendation. |
|
STAFF:
|
You are welcome. Have a nice trip! |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
CUSTOMER:
|
Excuse me, can you recommend any sightseeing spots around here? |
|
STAFF:
|
Yes. I recommend _______ Ueno. |
|
CUSTOMER:
|
What’s the place famous for? |
|
STAFF:
|
You _______ the famous zoo and izakaya restaurants to enjoy the food unique to Japan. |
|
CUSTOMER:
|
Sounds perfect! How do we get there from here? |
|
STAFF:
|
You can _______ at Ueno Station. |
|
CUSTOMER:
|
Thank you very much. |
|
STAFF:
|
It’s a _______from here. So how about walking there? |
|
CUSTOMER:
|
Well, we prefer taking the train. Thank you for your recommendation. |
|
STAFF:
|
You are welcome. Have _______! |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
CUSTOMER:
|
Excuse me, can you recommend any sightseeing spots around here? |
|
STAFF:
|
Yes. I ________________________________. |
|
CUSTOMER:
|
What’s the place famous for? |
|
STAFF:
|
You can go ________________________________. |
|
CUSTOMER:
|
Sounds perfect! How do we get there from here? |
|
STAFF:
|
You ________________________________. |
|
CUSTOMER:
|
Thank you very much. |
|
STAFF:
|
It’s ________________________________. So how about walking there? |
|
CUSTOMER:
|
Well, we prefer taking the train. Thank you for your recommendation. |
|
STAFF:
|
You are welcome. Have _______! |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A tourist wants to see traditional places in Japan. Please recommend some temples to him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Can you recommend any traditional places here?
– How can I get there?
– How long will it take me to get there?
– How can I get there?
– How long will it take me to get there?
I_4
|
Situation 2:
|
A tourist visited in the winter season. Please suggest an activity to do for him/her.
(Your tutor will pretend to be the customer.)
|
I_5
– What activity do you recommend for the winter season?
– Where is the best place for that?
– How do I get there?
– Where is the best place for that?
– How do I get there?
I_6
|
Situation 3:
|
A tourist wants to go shopping. Please suggest the best place.
(Your tutor will pretend to be the customer.)
|
I_7
– Where is the best place for shopping?
– How do I get there from here?
– What things can I buy there?
– How do I get there from here?
– What things can I buy there?
I_8
|
Situation 4:
|
A tourist is interested in Japanese festivals. Please tell them what Japanese festivals are usually like.
(Your tutor will pretend to be the customer.)
|
I_9
– What Japanese festivals take place this time of the year?
– What can we buy at Japanese festivals?
– What can we do there?
– What can we buy at Japanese festivals?
– What can we do there?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose “Concierge Course” at your school?
|
| 2. |
What is your favorite season? Which season do you recommend sightseeing in Japan? What activity do you recommend?
|
| 3. |
What are you going to do after school today?
|
J_3
| Answer: |
szintl24_shhb_5
Hotel Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
valuable 高価な
Please do not leave any valuables to the baggage counter.
|
|
fill out 記入する
Fill out this form in black ink.
|
|
serve 食事（飲み物）を出す、仕える
Dinner will be served buffet-style.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
valuables
filled out
served
| 1. |
Have you ________ the laundry form?
|
| 2. |
The food will be ________ in thirty minutes.
|
| 3. |
Don’t leave your ________ unattended.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Do you have any valuables or breakables in your bags?
|
| 2. |
I’m sorry to disturb you, but we’d like to clean your room.
|
| 3. |
Could you fill out the laundry form?
|
| 4. |
May I help you?
|
| 5. |
What time would you like it served?
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Do you have any ________ or breakables in your bags?
|
| CUSTOMER: |
No, I don’t have any.
|
D_5
| STAFF: |
I’m sorry to ________ you, but we’d like to clean your room. May we do it now?
|
| CUSTOMER: |
Yes, of course!
|
D_6
| STAFF: |
Could you ________ the laundry form?
|
| CUSTOMER: |
Sure.
|
D_7
| STAFF: |
Good morning. This is room service. May ___________?
|
| CUSTOMER: |
I’d like to order some food.
|
D_8
| STAFF: |
What time would you like it ________?
|
| CUSTOMER: |
Around 6:30 p.m.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
________ have your claim tag, please?
|
| CUSTOMER: |
Sure, here you go.
|
E_3
| CUSTOMER: |
How long does it take by train?
|
| STAFF: |
It _______ about thirty minutes.
|
E_4
| CUSTOMER: |
May I order room cleaning?
|
| STAFF: |
Certainly, ma’am. We’ll _______ and clean your room right away.
|
E_5
| STAFF: |
Here is your claim tag. Could you show it to the staff when you ________ up your bags?
|
| CUSTOMER: |
Sure.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Good morning. This is room service. May I help you? |
|
CUSTOMER:
|
I’d like to order two cups of coffee and two morning meals. |
|
STAFF:
|
Let me repeat your order. Two cups of coffee and two morning meals. What time would you like it served? |
|
CUSTOMER:
|
8:30 a.m. How long does it take for my order to arrive here? |
|
STAFF:
|
It takes about fifteen minutes. |
|
CUSTOMER:
|
Okay, thank you. I’d also like to have my laundry washed. |
|
STAFF:
|
Of course. Please fill out the laundry form and put it in a bag in the drawer. |
|
CUSTOMER:
|
And should I give it to the staff when the food is served? |
|
STAFF:
|
I’m afraid, not. Please leave it to the staff at the front desk. |
|
CUSTOMER:
|
I got it. Thank you. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Good morning. This is room service. May _______ you? |
|
CUSTOMER:
|
I’d like to order two cups of coffee and two morning meals. |
|
STAFF:
|
Let _______ your order. Two cups of coffee and two morning meals. What time would _______ served? |
|
CUSTOMER:
|
8:30 a.m. How long does it take for my order to arrive here? |
|
STAFF:
|
It _______ fifteen minutes. |
|
CUSTOMER:
|
Okay, thank you. I’d also like to have my laundry washed. |
|
STAFF:
|
Of course. Please fill _______ form and put it in a bag in the drawer. |
|
CUSTOMER:
|
And should I give it to the staff when the food is served? |
|
STAFF:
|
I’m afraid, not. Please _______ at the front desk. |
|
CUSTOMER:
|
I got it. Thank you. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Good morning. This is room service. May________________________________? |
|
CUSTOMER:
|
I’d like to order two cups of coffee and two morning meals. |
|
STAFF:
|
Let ________________________________. Two cups of coffee and two morning meals. What time ________________________________? |
|
CUSTOMER:
|
8:30 a.m. How long does it take for my order to arrive here? |
|
STAFF:
|
It takes ________________________________. |
|
CUSTOMER:
|
Okay, thank you. I’d also like to have my laundry washed. |
|
STAFF:
|
Of course. Please ________________________________. |
|
CUSTOMER:
|
And should I give it to the staff when the food is served? |
|
STAFF:
|
I’m afraid, not. Please ________________________________. |
|
CUSTOMER:
|
I got it. Thank you. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A customer requests his/her room to be cleaned. Assist him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Yes, I’d like my room cleaned.
– Is it possible to have my room cleaned right now?
– Okay, thanks!
– Is it possible to have my room cleaned right now?
– Okay, thanks!
I_4
|
Situation 2:
|
A customer has made reservations in advance and is checking in. Assist him/her by asking for his/her name and confirming the room type.
(Your tutor will pretend to be the customer.)
|
I_5
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
– Could you help me take the baggage in?
– Five in total.
I_6
|
Situation 3:
|
A customer would like to store his/her luggage. Assist the customer and give him/her the claim tag.
(Your tutor will pretend to be the customer.)
|
I_7
– I’d like to store my luggage.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
I_8
|
Situation 4:
|
A customer is unhappy with the air conditioner in his or her room. Assist him/her.
(Your tutor will pretend to be the customer.)
|
I_9
– There is something wrong with the air conditioner.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you decide to enter this school?
|
| 2. |
What was the best thing you learned at the school?
|
| 3. |
Where would you like to work in the future? Do you prefer working in Japan or in a foreign country?
|
J_3
| Answer: |
szintl24_shhb_4
At a Restaurant
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What will you do this weekend?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
expect 予期する、期待する
How many people are you expecting to come?
|
|
arrive 到着する
The customer arrived at exactly 1 p.m.
|
|
prefer ～を好む
Would you prefer a table by the window?
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
expect
prefer
arrive
| 1. |
They ______ at the restaurant at 7 p.m.
|
| 2. |
Which do you ______, French or Italian dressing?
|
| 3. |
What time do we ______ a group of customers with reservations today?
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
How many nights would you like to stay?
|
| 2. |
May I take your order now?
|
| 3. |
Which would you prefer, red or white wine?
|
| 4. |
May I ask who’s calling?
|
| 5. |
Here is the menu. Please take your time.
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
How many nights __________ like to stay?
|
| CUSTOMER: |
I’d like to stay for 3 nights.
|
D_5
| STAFF: |
May I ______ your order now?
|
| CUSTOMER: |
I’d like a Caesar salad, baked potato, and pork chop.
|
D_6
| STAFF: |
Which would you prefer, red or white wine?
|
| CUSTOMER: |
I’d like white wine.
|
D_7
| STAFF: |
May I ask ______ calling?
|
| CUSTOMER: |
This is David Sy from room 1223.
|
D_8
| CUSTOMER: |
Could I see the menu?
|
| STAFF: |
______ the menu. Please ______.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
A table ______ two, sir/ma’am?
|
| CUSTOMER: |
A table for four. please.
|
E_3
| STAFF: |
Is this table __________? Please have a seat.
|
| CUSTOMER: |
I’d prefer a table by the window.
|
E_4
| STAFF: |
Would you like ______ about 5 minutes?
|
| CUSTOMER: |
Sure, it’s fine.
|
E_5
| STAFF: |
Would you like anything ______ before dinner?
|
| CUSTOMER: |
I’d like a glass of water, please. Thank you.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
CUSTOMER:
|
Hi, I’d like to make a reservation tonight. |
|
STAFF:
|
Good evening, sir (ma’am). May I ask who’s calling? |
|
CUSTOMER:
|
Sure. This is Yoshida. |
|
STAFF:
|
Thank you for calling, Ms/Mr. Yoshida. How many persons, please? |
|
CUSTOMER:
|
We are two. |
|
STAFF:
|
Certainly, sir (ma’am). What time shall we expect you? |
|
CUSTOMER:
|
7 p.m., please. |
|
STAFF:
|
I’m afraid but we have no table available for two at 7 p.m., sir (ma’am). |
|
CUSTOMER:
|
Can we wait until a table will be available? |
|
STAFF:
|
Sure. I’ll call you as soon as your table is ready. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
CUSTOMER:
|
Hi, I’d like to make a reservation tonight. |
|
STAFF:
|
Good evening, sir (ma’am). May I _______ calling? |
|
CUSTOMER:
|
Sure. This is Yoshida. |
|
STAFF:
|
Thank you for calling, Ms/Mr. Yoshida. How _______, please? |
|
CUSTOMER:
|
We are two. |
|
STAFF:
|
Certainly, sir (ma’am). What time _______ ? |
|
CUSTOMER:
|
7 p.m., please. |
|
STAFF:
|
I’m afraid but we have _______ for two at 7 p.m., sir (ma’am). |
|
CUSTOMER:
|
Can we wait until a table will be available? |
|
STAFF:
|
Sure. I’ll call you _______ is ready. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
CUSTOMER:
|
Hi, I’d like to make a reservation tonight. |
|
STAFF:
|
Good evening, sir (ma’am). May________________________________? |
|
CUSTOMER:
|
Sure. This is Yoshida. |
|
STAFF:
|
Thank you for calling, Ms/Mr. Yoshida. How ________________________________? |
|
CUSTOMER:
|
We are two. |
|
STAFF:
|
Certainly, sir (ma’am). What ________________________________? |
|
CUSTOMER:
|
7 p.m., please. |
|
STAFF:
|
I’m afraid but we have _______________________________. |
|
CUSTOMER:
|
Can we wait until a table will be available? |
|
STAFF:
|
Sure. I’ll call _______________________________. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
You are a customer service representative for a hotel. A customer is calling to reserve a room. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_3
– Yes, I’d like to reserve a room.
– Next Friday, June 28th, for one night, please.
– Just me, one person.
– Next Friday, June 28th, for one night, please.
– Just me, one person.
I_4
|
Situation 2:
|
A customer would like to have breakfast in a restaurant. Please take his or her order.
(Your tutor will pretend to be the customer.)
|
I_5
– I’d like to have an American breakfast.
– Two slices of toast with butter, please.
– Tomato juice, please.
– Two slices of toast with butter, please.
– Tomato juice, please.
I_6
|
Situation 3:
|
A customer would like to have dinner in a restaurant. Please show him or her a table.
(Your tutor will pretend to be the customer.)
|
I_7
– Four people.
– I prefer a table by the window.
– Sure, I can wait.
– I prefer a table by the window.
– Sure, I can wait.
I_8
|
Situation 4:
|
A customer would like to book a hotel room. However, all rooms are already booked that day. Please assist him or her.
(Your tutor will pretend to be the customer.)
|
I_9
– Hello, I’d like to book a room on June 27th.
– Well, I have things to do early in the morning on the 28th, so it has to be on the 27th. Is there any way I can get a room?
– I see.
– Well, I have things to do early in the morning on the 28th, so it has to be on the 27th. Is there any way I can get a room?
– I see.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Which location do you prefer for your vacation—the countryside or the city? Why?
|
| 2. |
What kind of service would you like to have at the hotel?
|
| 3. |
What is your favorite Japanese dish?
|
J_3
| Answer: |
szintl24_shhb_3
Hotel Check-out
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your favorite Japanese food? Why?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
hallway 廊下
The restroom is on your right as you walk down the hallway.
|
|
suggest 提案する
I suggest that you take a train.
|
|
reservation 予約
Please go to the desk to make a reservation.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
hallway
suggest
reservation
| 1. |
Ms. Takahashi made a hotel ___________ for tonight.
|
| 2. |
Several people were standing in the ___________ outside of his room.
|
| 3. |
I ___________ you take a taxi.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Go along the hallway and you will find the restroom on your right.
|
| 2. |
It takes about 10 minutes by taxi.
|
| 3. |
How would you like to make the payment?
|
| 4. |
Your room charge becomes $25,000 per night, including tax and service charges.
|
| 5. |
May I have your credit card, please?
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| CUSTOMER: |
Could you tell me where the restroom is?
|
| STAFF: |
Go along the ______ and you will find the restroom on your ______.
|
D_5
| CUSTOMER: |
How long does it take by taxi?
|
| STAFF: |
It ______ about 10 minutes by taxi.
|
D_6
| STAFF: |
How would you like to make the ______?
|
| CUSTOMER: |
I would like to pay in cash.
|
D_7
| STAFF: |
Your room ______ becomes $25,000 per night, including tax and service charges.
|
| CUSTOMER: |
All right, thank you.
|
D_8
| STAFF: |
May I have your ______, please?
|
| CUSTOMER: |
Here you are.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CUSTOMER: |
Could you tell me how to go to the Japanese restaurant?
|
| STAFF: |
The Japanese restaurant is on the ______ floor. Please take the escalator.
|
E_3
| CUSTOMER: |
Could you suggest an activity that I could do here in Tokyo?
|
| STAFF: |
How about ______ a baseball game at the Tokyo Dome?
|
E_4
| CUSTOMER: |
What is our room number?
|
| STAFF: |
Your ______ is 2013. Please enjoy your stay with us.
|
E_5
| CUSTOMER: |
Could you tell me how I can get to this place?
|
| STAFF: |
I ______ that you take a train.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
CUSTOMER:
|
Good morning. I’m checking out. |
|
STAFF:
|
Good morning, sir (ma’am). I’ll prepare your bill right away. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Thank you for waiting, sir (ma’am).You’ve already paid your room charge, sir (ma’am), right? |
|
CUSTOMER:
|
Yes, I have. |
|
STAFF:
|
However, there seems to be a balance due of $38. |
|
CUSTOMER:
|
Oops, I ordered the room service last night. Okay, here you are. |
|
STAFF:
|
Thank you for the payment. Here is your change of $2. |
|
CUSTOMER:
|
Thank you! |
|
STAFF:
|
I hope you enjoyed your stay with us. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
CUSTOMER:
|
Good morning. I’m checking out. |
|
STAFF:
|
Good morning, sir (ma’am). I’ll _______ right away. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Thank you for waiting, sir (ma’am).You’ve already _______, sir (ma’am), right? |
|
CUSTOMER:
|
Yes, I have. |
|
STAFF:
|
However, there seems to be _______ of $38. |
|
CUSTOMER:
|
Oops, I ordered the room service last night. Okay, here you are. |
|
STAFF:
|
Thank you for the payment. Here is _______ of $2. |
|
CUSTOMER:
|
Thank you! |
|
STAFF:
|
I hope you enjoyed _______ with us. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
CUSTOMER:
|
Good morning. I’m checking out. |
|
STAFF:
|
Good morning, sir (ma’am). I’ll ________________________________. |
|
CUSTOMER:
|
Thanks. |
|
STAFF:
|
Thank you for waiting, sir (ma’am).You’ve ________________________________, sir (ma’am), right? |
|
CUSTOMER:
|
Yes, I have. |
|
STAFF:
|
However, there seems ________________________________. |
|
CUSTOMER:
|
Oops, I ordered the room service last night. Okay, here you are. |
|
STAFF:
|
Thank you for the payment. Here ________________________________. |
|
CUSTOMER:
|
Thank you! |
|
STAFF:
|
I hope ________________________________. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A customer is checking out of the hotel. Assist him or her.
(Your tutor will pretend to be the customer.)
|
I_3
– Yes, I’m checking out.
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
I_4
|
Situation 2:
|
A customer is asking you how to get to the Japanese restaurant. Assist him or her.
(Your tutor will pretend to be the customer.)
|
I_5
– Could you tell me how to get to the Japanese restaurant?
– Can I take the elevator?
– Thank you for your help.
– Can I take the elevator?
– Thank you for your help.
I_6
|
Situation 3:
|
A customer wants to know the hotel’s services. Please inform him/her of the services that are included and those that are not (breakfast meal, airport shuttle service, etc.).
(Your tutor will pretend to be the customer.)
|
I_7
– What’s included in the cost?
– What’s not included?
– Is the hotel room service charged?
– What’s not included?
– Is the hotel room service charged?
I_8
|
Situation 4:
|
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.
(Your tutor will pretend to be the customer.)
|
I_9
– Do I need to do anything once I go out?
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Could you tell me when you were happy with the hotel’s service?
|
| 2. |
What are the examples of “omotenashi”? Please describe them.
|
| 3. |
What hotel makes you want to stay there? Cleanliness? The size of the room? Good breakfast? Location? Cheapness?
|
J_3
| Answer: |
szintl24_shhb_2
Hotel Check-in
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
sign 署名する
Could you sign at the bottom of the page, please?
|
|
louder もっと大きな声で
I’m sorry, could you speak a little louder?
|
|
inconvenience 不便、迷惑
We deeply apologize for the inconvenience caused.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
sign
louder
inconvenience
| 1. |
We’re sorry for the ________ this has caused.
|
| 2. |
I’m sorry, could you say that again a little ________?
|
| 3. |
Please ________ your name here.
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
May I have your name, please?
|
| 2. |
Pardon me?
|
| 3. |
Would you sign here, please?
|
| 4. |
We’re sorry for the inconvenience.
|
| 5. |
I’ll show you to your room. This way, please.
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
May I ________ name, please?
|
| CUSTOMER: |
It’s (Tutor’s name).
|
D_5
| STAFF: |
________ me? Could you say it more slowly?
|
| CUSTOMER: |
Okay. (Tutor’s name).
|
D_6
| STAFF: |
Thank you. Would you ________ here, please?
|
| CUSTOMER: |
Sure.
|
D_7
| CUSTOMER: |
Hi. I’m calling to let you know the TV is not working.
|
| STAFF: |
We’re sorry for the ________. We’ll have it checked right away.
|
D_8
| STAFF: |
I’ll ________ you to your room. ________, please.
|
| CUSTOMER: |
Okay, thank you.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
I’m sorry, sir. ________ speak a little louder, please?
|
| CUSTOMER: |
Oh, sure. My name’s Sean Brown.
|
E_3
| STAFF: |
Is there ________ I can do for you?
|
| CUSTOMER: |
No, this is okay for now. Thanks!
|
E_4
| STAFF: |
I’m sorry to have ________ waiting.
|
| CUSTOMER: |
It’s no problem.
|
E_5
| STAFF: |
Let ___________ you how things work in this room.
|
| CUSTOMER: |
Thanks, that will be a great help.
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Good afternoon. Welcome to the Asahi Grand Hotel. How may I help you? |
|
CUSTOMER:
|
I have a reservation for today. |
|
STAFF:
|
May I have your name, please? |
|
CUSTOMER:
|
It’s Amelia Williams. |
|
STAFF:
|
Pardon me? Would you mind speaking more slowly? |
|
CUSTOMER:
|
Sure. Amelia Williams. |
|
STAFF:
|
Thank you very much. Would you mind waiting a moment while I check for you? |
|
CUSTOMER:
|
Of course, I’ll wait. |
|
STAFF:
|
We have confirmed your reservation. Would you sign here, please? |
|
CUSTOMER:
|
Sure. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Good afternoon. Welcome to the Asahi Grand Hotel. How _____ I help you? |
|
CUSTOMER:
|
I have a reservation for today. |
|
STAFF:
|
May I ________ name, please? |
|
CUSTOMER:
|
It’s Amelia Williams. |
|
STAFF:
|
__________ me? Would you mind speaking more slowly? |
|
CUSTOMER:
|
Sure. Amelia Williams. |
|
STAFF:
|
Thank you very much. Would you ________________ a moment while I check for you? |
|
CUSTOMER:
|
Of course, I’ll wait. |
|
STAFF:
|
We have confirmed your reservation. Would you ________ here, please? |
|
CUSTOMER:
|
Sure. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Good __________________________________? |
|
CUSTOMER:
|
Yes, I have a reservation for today. |
|
STAFF:
|
May __________________________________? |
|
CUSTOMER:
|
My name’s Liam Jones. |
|
STAFF:
|
Pardon __________________________________? |
|
CUSTOMER:
|
Okay. Liam Jones. |
|
STAFF:
|
Thank __________________________________? |
|
CUSTOMER:
|
Of course, I’ll wait. |
|
STAFF:
|
We __________________________________? |
|
CUSTOMER:
|
Okay… Here. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A customer is asking directions to the nearest shopping mall. Assist and offer drawing a map and calling a taxi for him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Do you know any shopping malls around here?
– How far is that from here?
– Sure! Thanks for your help.
– How far is that from here?
– Sure! Thanks for your help.
I_4
|
Situation 2:
|
A customer complains about the broken air conditioner in his/her room. She/He doesn’t want to pay the room charge because of inconvenience. Apologize and politely decline, and offer a different room.
(Your tutor will pretend to be the customer.)
|
I_5
– The air conditioner in my room is not working.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
I_6
|
Situation 3:
|
A customer has just checked in. Lead him/her to his/her room.
(Your tutor will pretend to be the customer.)
|
I_7
– Does the door lock automatically?
– Where is the emergency exit?
– How can I use things in this room?
– Where is the emergency exit?
– How can I use things in this room?
I_8
|
Situation 4:
|
You have helped a customer, and he/she wants to give you a tip. Politely decline and tell him/her to call the front desk if she/he has any requests.
(Your tutor will pretend to be the customer.)
|
I_9
– That’s very kind of you. Here’s a tip!
– Oh, I see.
– Alright. Thank you.
– Oh, I see.
– Alright. Thank you.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
What was the most interesting place you’ve ever been to? Could you tell me more about it?
|
| 2. |
What items do you always bring with you when you travel? Why?
|
| 3. |
Which sightseeing spots do you recommend in your area? What can we do there?
|
J_3
| Answer: |
szintl24_shhb_1
Hotel Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
|
get well よくなる
I’m sorry to hear that. I hope you get well soon.
|
|
baggage 荷物
We will help you with your baggage.
|
|
return 戻る
Please show this card when you return to the hotel.
|
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
get well
baggage
return
| 1. |
What time will you ________ to the hotel?
|
| 2. |
Please ________ soon. If you don’t have any medicines with you, there’s a pharmacy nearby.
|
| 3. |
How many pieces of ________ do you have?
|
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Please enjoy your stay with us.
|
| 2. |
We look forward to welcoming you again.
|
| 3. |
It’s my (our) pleasure, sir/ma’am.
|
| 4. |
Please show this card to the taxi driver when you return to the hotel.
|
| 5. |
Shall I tell the taxi driver your destination?
|
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Here’s your key card, sir/ma’am. Please enjoy your ______ with us.
|
| CUSTOMER: |
Thank you very much!
|
D_5
| STAFF: |
Thank you for staying with us. We _____________ to welcoming you again!
|
| CUSTOMER: |
Thanks, you too!
|
D_6
| CUSTOMER: |
Thank you very much for assisting us!
|
| STAFF: |
It’s my __________, sir/ma’am.
|
D_7
| STAFF: |
Please ______ this card to the taxi driver when you ________ to the hotel.
|
| CUSTOMER: |
All right, thank you.
|
D_8
| STAFF: |
Shall I tell the taxi driver your ________?
|
| CUSTOMER: |
Yes, please. That will be a great help.
|
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
Good afternoon, sir/ma’am. Welcome to the Grand Hotel. How ________?
|
| CUSTOMER: |
Good, but I think I’m jet lagged.
|
E_3
| STAFF: |
Oh! I hope you’ll ________ soon.
|
| CUSTOMER: |
Thanks. I hope so, too.
|
E_4
| CUSTOMER: |
Thanks for the assistance and sorry for the trouble!
|
| STAFF: |
You’re ________, sir/ma’am. We’re here to help.
|
E_5
| CUSTOMER: |
I had a wonderful stay in this hotel. I’ll definitely come back!
|
| STAFF: |
That’s so ________of you, sir/ma’am. Have a nice day ahead!
|
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
|
STAFF:
|
Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you checking in, sir/ma’am? |
|
CUSTOMER:
|
Good morning. Yes, I am. |
|
STAFF:
|
Do you have any baggage in the trunk? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of course. How many pieces of baggage do you have in all? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. Please wait a moment as we take the trolley. May I take your luggage now, sir/ma’am? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One suitcase and two travel bags. Is this all? |
|
CUSTOMER:
|
Yes, that’s all. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
|
STAFF:
|
Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you _________ in, sir/ma’am? |
|
CUSTOMER:
|
Good morning. Yes, I am. |
|
STAFF:
|
Do you _______ any baggage in the trunk? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of course. How _____ piece of _____ do you have in all? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. Please wait a moment as we take the trolley. _____ I take your luggage now, sir/ma’am? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One suitcase and two travel bags. Is this ____? |
|
CUSTOMER:
|
Yes, that’s all. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
|
STAFF:
|
Good _________________________________. |
|
CUSTOMER:
|
Hello. Yes, I am. |
|
STAFF:
|
Do ________________________________? |
|
CUSTOMER:
|
Yes. Could you help me take them in? |
|
STAFF:
|
Of _________________________________? |
|
CUSTOMER:
|
Three. |
|
STAFF:
|
Certainly. _________________________________? |
|
CUSTOMER:
|
Sure. |
|
STAFF:
|
One _____________________________. |
|
CUSTOMER:
|
Yes, that’s all. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
|
Situation 1:
|
A customer is checking in the hotel. Assist him/her.
(Your tutor will pretend to be the customer.)
|
I_3
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
– Could you help me take the baggage in?
– Five in total.
I_4
|
Situation 2:
|
A customer returned to the hotel after going out. Greet him/her.
(Your tutor will pretend to be the customer.)
|
I_5
– I’m good, thank you.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
I_6
|
Situation 3:
|
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.
(Your tutor will pretend to be the customer.)
|
I_7
– Could you call a taxi for me?
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
I_8
|
Situation 4:
|
A customer leaves the hotel. Greet him/her.
(Your tutor will pretend to be the customer.)
|
I_9
– Check out, please.
– Thank you for your wonderful service.
– I will stay here again.
– Thank you for your wonderful service.
– I will stay here again.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose “Hotel/Bridal Course” at your school?
|
| 2. |
What factors do you look for when choosing a hotel? Why?
|
| 3. |
What are you going to do after school today?
|
J_3
| Answer: |
【解決済み】プラン申込がしづらい現象の発生について
お客さま各位
平素はWeblio英会話をご利用いただき誠にありがとうございます。
（8月2日9時追記）
本件の決済システム不具合解消につき、現在は問題なくプランお申込みが可能です。
（8月1日18時追記）
現在、決済システム不具合により、一時的にプランのお申込み画面が表示しづらい場合がございます。
お申込み時のカード入力画面が表示されない場合は、
お手数ですが少しお時間を置いてから再度お手続きをお願いいたします。
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（8月1日13時）現在、決済システムの不具合のため
レッスンプランお申込みのカード入力画面が表示されない状態が発生しております。
ご迷惑をおかけいたしますが、システム側の不具合解消まで
しばらくお待ちくださいますよう何卒よろしくお願いいたします。