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szintl24_ckcg_5

Duty-Free Shop
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
tax-free 免税の、免税で
Many basic foodstuffs, such as bread and milk, are tax-free.
require　必要とする
You are required to buy 4,000 yen worth of products or more.
tax refund　税金の払い戻し
Please keep your receipt for the tax refund.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
tax-free
require
tax refund
1.
You are ______ to have your passport ready.
2.
You need to bring your purchase, your passport, and the receipt for the ______.
3.
These items are ______.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You are required to ～.
2.
I’m afraid ～.
3.
You can apply for ～.
4.
less than ～ yen
5.
～ yen or more
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Do you want a tax refund? First, you are ______ to buy 5,000 yen or more of products.
CUSTOMER:
I see. Thank you for the information.
D_5
CUSTOMER:
Are these items tax-free?
STAFF:
I am ______ you cannot purchase those items tax-free.
D_6
CUSTOMER:
I spent 4,500 yen at this shop. Can I apply for a tax refund?
STAFF:
Yes, you can ______ it. It’s necessary to spend 4,000 yen or more.
D_7
CUSTOMER:
I spent 3,000 yen at this shop. Can I apply for a tax refund?
STAFF:
No, you can’t apply for it. Your purchase is ______ 4,000 yen, so you have to buy more to apply for a tax refund.
D_8
CUSTOMER:
I spent 4,000 yen at this shop. Can I apply for a tax refund?
STAFF:
No, you can’t apply for it. It’s necessary to spend 5,000 ______.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
I want to buy Japanese souvenirs. What do you recommend?
STAFF:
I ________ Maneki-Neko. It can bring you luck!
E_3
CUSTOMER:
Is this a tax-free shop?
STAFF:
No, it’s not. The products at this shop are not ______.
E_4
CUSTOMER:
How can I apply for a tax refund?
STAFF:
You need to bring your purchase, your passport, and the receipt to the tax-free counter.
E_5
CUSTOMER:
Excuse me, where is the tax-free counter?
STAFF:
I can take you to the ______ counter. Please have your passport ready.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you can’t apply for it.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You have to spend 10,000 yen or more.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The tax-free counter is one floor above. To complete the application, please make sure to bring your purchase, the receipt, and your passport.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that you’re required to do that within today.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not tax-free, but not that expensive.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you can’t ________ it.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You have to spend 10,000 yen ________.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The ________ counter is one floor above. To ________ the application, please make sure to bring your purchase, the receipt, and your passport.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that you’re ________ do that within today.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not ________, but not that expensive.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you _______________________________.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You _______________________________.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The _____________________________. To _____________________________.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that _______________________________.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not ____________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to apply for a tax refund but has not reached the required minimum amount (3,000 yen). Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Can I apply for a tax refund?
– I spent 3,000 yen at this shop.
– Should I bring my passport?
I_4
Situation 2:
A tourist wants to apply for a tax refund. Tell him or her the requirements to get a tax refund.

(Your tutor will pretend to be the customer.)
I_5
– How much am I required to buy?
– What do I need to bring to the tax-free counter?
– Can you take me to the tax-free counter?
I_6
Situation 3:
A tourist is interested in buying Japanese souvenirs. Please give him or her a recommendation.

(Your tutor will pretend to be the customer.)
I_7
– What do you recommend for souvenirs?
– Is it tax-free?
– That’s a great recommendation.
I_8
Situation 4:
A tourist wants to know if some items in the shop are tax-free. Assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Are those items tax-free?
– Where are the tax-free items located?
– Can you check if these items are tax-free?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What do you think are some of the best parts of traveling?
2.
What Japanese souvenir would you recommend to a foreign friend? Why?
3.
What kinds of souvenirs do you usually buy when you travel? Could you tell me about them?
J_3
Answer:

szintl24_ckcg_4

Guiding Guests at Events
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
crowded　混みあった
Please keep it in mind that the hall is crowded right now.
take part in ~　～に参加する
You can take part inthe street games.
sold out　売り切れた
The tickets are almost sold out, so please be quick.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
crowded
take part in ~
sold out
1.
My apologies, but the tickets are already ________.
2.
This street is usually ________ around this time of the year.
3.
If you want to ________ the contest, you must register first.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You can try ~
2.
Are you interested in ~?
3.
You should ~
4.
sold out
5.
~ is held at …
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Hi! Are there any events in this area?
STAFF:
You ________ watching the fireworks show at Murasaki Park.
D_5
CUSTOMER:
Excuse me. I’m wondering if there are any sports events right now.
STAFF:
Are you ________ soccer? There’s a soccer tournament about to be held at Mizuiro Stadium.
D_6
CUSTOMER:
What should I do at the summer festival?
STAFF:
________ participate in the games. There are many to choose from.
D_7
CUSTOMER:
Hi. Are there still tickets available for the musical performance tonight?
STAFF:
Yes, but the tickets will be _______ soon.
D_8
CUSTOMER:
Excuse me. May I know where the international rugby tournament is happening?
STAFF:
It’s ________ Kohaku Stadium.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Why are there so many people over there?
STAFF:
This park is ________ because the firework show is taking place.
E_3
CUSTOMER:
Hi, I’m new in this area. Is there an event you can recommend?
STAFF:
________ interested in the arts? There’s an ongoing art festival right now.
E_4
CUSTOMER:
Excuse me! Two men seem to be in trouble with each other!
STAFF:
Okay. I’ll send security guards over there as ________ possible.
E_5
CUSTOMER:
Hi, is there a music festival happening around this area?
STAFF:
Yes. It is being ________ Rising Sun Park. Tickets are still available.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me. Is this the General Information Center?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can make an announcement to help you. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When did you get separated from your son?
CUSTOMER:
 Um… I’m not sure but I think we got separated when the fireworks are finished.
STAFF:
 Where was that?
CUSTOMER:
 I think I lost my son at Midori park where the festival was taking place.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me. Is this the ________ Center?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can ________ to help you. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When did you ________ from your son?
CUSTOMER:
 Um… I’m not sure but I think we got separated when ________ are finished.
STAFF:
 Where was that?
CUSTOMER:
 I think I lost my son at Midori park where the festival ________ place.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me. Is this _______________________________?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can ___________________________. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When _______________________________?
CUSTOMER:
 Um… I’m not sure but I think _______________________________.
STAFF:
 Where was that?
CUSTOMER:
 I think I _______________________________.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to see a marching band from an international school. Please give him/her details about the event.

(Your tutor will pretend to be the customer.)
I_3
– Where is it being held?
– Are those tickets available yet?
– How do I get there?
I_4
Situation 2:
A tourist wants to watch a concert. Please give him/her details about the event.

(Your tutor will pretend to be the customer.)
I_5
– Are there any upcoming concerts?
– Where is it being held?
– Can I still buy tickets?
I_6
Situation 3:
A tourist is interested in the Sapporo Snow Festival. Please give him/her details about the festival.

(Your tutor will pretend to be the customer.)
I_7
– What can I do there?
– For how long does the festival last?
– How do I get there?
I_8
Situation 4:
A tourist is looking for his/her lost child in a department store. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– I’m looking for my son. His name is Kai.
– He’s five years old.
– He’s wearing a blue t-shirt, brown shorts, and black running shoes.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What events are you interested in?
2.
Which seasonal event do you like the most? Why?
3.
Have you ever performed anything at an event? If so, how was it? If not, what would you like to do?
J_3
Answer:

szintl24_ckcg_3

Give Directions
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your plan for this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
intersection　交差点
Walk along the road and turn left at the next intersection.
in front of　～の前
You’ll find the souvenir shop in front of the restaurant.
on foot　徒歩で
The best way to get there is on foot.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
intersection
in front of
on foot
1.
It will take you about 15 minutes ______.
2.
Turn left at the ______ onto Midori Avenue.
3.
You can see it ______ the fast food restaurant.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you like to go to ~?
2.
Go straight down this street.
3.
Turn left/right at the next intersection.
4.
Walk along the street.
5.
You’ll see ~ on your left/right.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Hello, sir/ma’am. Would ________ the city hall?
CUSTOMER:
Yes, please. Thank you.
D_5
CUSTOMER:
Excuse me. Could you tell me where the bookstore is?
STAFF:
Ah, you just have to ________ down this street.
D_6
CUSTOMER:
Hi, how do I go to the convenience store?
STAFF:
Go straight and ________ left at the next ________.
D_7
CUSTOMER:
How do I get to the train station?
STAFF:
You’re on the right track. Just keep walking ________ the street.
D_8
CUSTOMER:
Where is the bus stop?
STAFF:
Go straight down this street. __________ the bus stop on your ________.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Excuse me, where is the shopping mall around here?
STAFF:
It’s in ________ of the city park over there.
E_3
CUSTOMER:
Hi, is there a post office near here?
STAFF:
Yes, you can find it ________ left.
E_4
CUSTOMER:
Where is the Italian restaurant?
STAFF:
Walk ________ this street and you _________ it on your right.
E_5
CUSTOMER:
How long does it take to get there?
STAFF:
It will take you about 10 minutes on ________.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Would you like to go to Shibuya park?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you have to go through the station walkway to the other side.
CUSTOMER:
 Does that mean I’m on the opposite side of where I need to go?
STAFF:
 I’m sorry but yes. Then, turn at the corner.
CUSTOMER:
 Okay, and?
STAFF:
 Cross the road at the intersection without signals.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go south until you will see the cafe and then next to the cafe is Shibuya park!
CUSTOMER:
 Thank you so much.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Would ______ go to Shubuya park?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you have to go _______________ to the other side.
CUSTOMER:
 Does that mean I’m ______ side of where I need to go?
STAFF:
 I’m sorry but yes. Then, ______ the corner.
CUSTOMER:
 Okay, and?
STAFF:
 Cross ______ at the intersection without signals.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go ______ you will see the cafe and then ______ the cafe is Shibuya park!
CUSTOMER:
 Thank you so much.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Would _______________________________?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you _______________________________.
CUSTOMER:
 Does that mean I’m on the opposite side of where I need to go?
STAFF:
 I’m sorry but yes. Then, turn _______________________________.
CUSTOMER:
 Okay, and?
STAFF:
 Cross _______________________________.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go south _______________________________!
CUSTOMER:
 Thank you so much.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2

map111

Situation 1:
A tourist is looking for the hotel. Guide him/her.

(Your tutor will pretend to be the customer.)
I_3
– Where is the hotel?
– Where do I turn?
– Do I need to get a bus?
I_4

map111

Situation 2:
A tourist wants to go to a park but does not know where the nearest one is. Guide him/her.

(Your tutor will pretend to be the customer.)
I_5
– Is there a park around here?
– Where is it?
– How can I get there?
I_6

map111

Situation 3:
A tourist is lost in Shibuya and is looking for a station. Guide him/her.

(Your tutor will pretend to be the customer.)
I_7
– I got lost. Is there a station around here?
– Where do I cross?
– How long does it take on foot?
I_8

Situation 4:
A tourist is at the Aoba station, and he/she wants to go to a Green Hall. Guide him/her.

(Your tutor will pretend to be the customer.)
I_9
– How can I get to the Green Hall?
– How long does it take to get there?
– Do I need to get on a bus?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
If you got lost in a foreign country, what would you do?
2.
Where would you like to recommend for sightseeing in Japan?
3.
Do you like to make travel plans in advance, or do you prefer to visit anywhere without a plan?
J_3
Answer:

szintl24_ckcg_2

Restaurant Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
specialty　自慢の品
Our specialty is shabu-shabu.
traditional　伝統的な
Sukiyaki is a traditional Japanese dish.
favorite　お気に入りの
Spaghetti is one of my favorite foods.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
specialty
traditional
favorite
1.
Let’s go to my ____________ restaurant.
2.
We serve ____________ Japanese dishes such as tempura and sukiyaki.
3.
Our restaurant’s ____________ is tempura.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Can I help you?
2.
Are you ready to order?
3.
It’s a kind of fried noodle.
4.
It’s one of my favorite recipes.
5.
We are known for our Yakitori.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Can I ______ you?
CUSTOMER:
We’d like to have dinner here.
D_5
STAFF:
Are you ______ to order?
CUSTOMER:
Not yet. What’s the specialty of the house?
D_6
CUSTOMER:
Excuse me, can you tell me what Yakisoba is?
STAFF:
Sure. It’s a ______ of fried noodle.
D_7
CUSTOMER:
Could you recommend any traditional dishs?
STAFF:
Sure. Tempura is one of our specialty _________ dishes.
D_8
CUSTOMER:
What’s the specialty of the house?
STAFF:
We are known for our ginger fried pork. It’s one of my ___________ recipes.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
What’s the specialty of the house?
STAFF:
Our ____________ is Kakifurai.
E_3
CUSTOMER:
Excuse me, can you tell me what Kakifurai is?
STAFF:
It’s a kind of ________ oysters.
E_4
STAFF:
Are you ______ to order?
CUSTOMER:
Yes. Two bowls of katsudon, please.
E_5
STAFF:
Hello. _________ help you?
CUSTOMER:
We’d like to have dinner here.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Hello. How can I help you?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We have a table available for two.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are you ready to order?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s kind of deep fried oysters.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we have a secret recipe for it.
CUSTOMER:
 We’d like to try it.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Hello. How ____________ you?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We have a table ____________ two.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are ____________ to order?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s ____________ deep fried oysters.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we have a secret ____________ it.
CUSTOMER:
 We’d like to try it.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Hello. How ________________________________?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We ________________________________.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are ________________________________?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s ________________________________.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we ________________________________.
CUSTOMER:
 We’d like to try it.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist would like to have dinner in the restaurant. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– We’d like to have dinner here.
– Not yet. What’s the specialty of the house?
– Is it popular in Japan?
I_4
Situation 2:
A tourist is not familiar with the menu. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– What’s the specialty of the house?
– Can you tell me what Katsudon is?
– Would you recommend it?
I_6
Situation 3:
A tourist wants to try the specialty of the house. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– What’s the specialty of the house?
– How does it taste?
– Could you recommend traditional Japanese dishs?
I_8
Situation 4:
A tourist is interested in trying a Japanese dish. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me, can you tell me what Ajifurai is?
– How do we eat it? Do we put any sauce on it?
– OK. I’ll have that.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
When you eat out, where do you usually go? Could you tell me about it?
2.
What is your favorite Japanese dish? Why do you like it?
3.
What is your favorite dish from other countries? Why do you like it?
J_3
Answer:

szintl24_ckcg_1

Sightseeing Spots
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
temple　寺
You will see many temples around this area.
foreign people　外国人
This shopping district is popular among foreign people.
How about ～?　～はどうですか？
How about going to the hot springs?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
temple
foreign people
How about~?
1.
How _______ having dinner at a local restaurant?
2.
There are many ___________ in Kyoto.
3.
This restaurant is popular among ________. I highly recommend it.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I recommend going to the famous castle.
2.
How about the famous temple?
3.
It’s popular among foreign people.
4.
It’s a 30-minute walk from here.
5.
Have a nice trip!
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Hi. Are there any sightseeing spots around here?
STAFF:
I ________ the famous castle.
D_5
CUSTOMER:
Excuse me, I’m looking for traditional places here. What would you recommend?
STAFF:
________ the famous shrine?
D_6
CUSTOMER:
What’s the temple famous for?
STAFF:
You can try zazen. It’s popular among ________.
D_7
CUSTOMER:
How long does it take to get to the train station from here?
STAFF:
It’s a ___-minute walk _____ here.
D_8
CUSTOMER:
Thank you for the recommendations!
STAFF:
Have a ________!
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
What place do you recommend for tourists?
STAFF:
I recommend ________.
E_3
CUSTOMER:
What can we do there?
STAFF:
You can try zazen. It’s popular among _________.
E_4
CUSTOMER:
Awesome. How do we get there from here?
STAFF:
You can ________ and get off at ________.
E_5
CUSTOMER:
How long will it take?
STAFF:
It’s a ________ from here.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I recommend going to Ueno.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You can go to the famous zoo and izakaya restaurants to enjoy the food unique to Japan.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You can take the train and get off at Ueno Station.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s a 20-minute walk from here. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have a nice trip!
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I recommend _______ Ueno.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You _______ the famous zoo and izakaya restaurants to enjoy the food unique to Japan.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You can _______ at Ueno Station.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s a _______from here. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have _______!
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I ________________________________.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You can go ________________________________.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You ________________________________.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s ________________________________. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have _______!
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to see traditional places in Japan. Please recommend some temples to him/her.

(Your tutor will pretend to be the customer.)
I_3
– Can you recommend any traditional places here?
– How can I get there?
– How long will it take me to get there?
I_4
Situation 2:
A tourist visited in the winter season. Please suggest an activity to do for him/her.

(Your tutor will pretend to be the customer.)
I_5
– What activity do you recommend for the winter season?
– Where is the best place for that?
– How do I get there?
I_6
Situation 3:
A tourist wants to go shopping. Please suggest the best place.

(Your tutor will pretend to be the customer.)
I_7
– Where is the best place for shopping?
– How do I get there from here?
– What things can I buy there?
I_8
Situation 4:
A tourist is interested in Japanese festivals. Please tell them what Japanese festivals are usually like.

(Your tutor will pretend to be the customer.)
I_9
– What Japanese festivals take place this time of the year?
– What can we buy at Japanese festivals?
– What can we do there?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Concierge Course” at your school?
2.
What is your favorite season? Which season do you recommend sightseeing in Japan? What activity do you recommend?
3.
What are you going to do after school today?
J_3
Answer:

szintl24_shhb_5

Hotel Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
valuable　高価な
Please do not leave any valuables to the baggage counter.
fill out　記入する
Fill out this form in black ink.
serve　食事（飲み物）を出す、仕える
Dinner will be served buffet-style.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
valuables
filled out
served
1.
Have you ________ the laundry form?
2.
The food will be ________ in thirty minutes.
3.
Don’t leave your ________ unattended.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Do you have any valuables or breakables in your bags?
2.
I’m sorry to disturb you, but we’d like to clean your room.
3.
Could you fill out the laundry form?
4.
May I help you?
5.
What time would you like it served?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Do you have any ________ or breakables in your bags?
CUSTOMER:
No, I don’t have any.
D_5
STAFF:
I’m sorry to ________ you, but we’d like to clean your room. May we do it now?
CUSTOMER:
Yes, of course!
D_6
STAFF:
Could you ________ the laundry form?
CUSTOMER:
Sure.
D_7
STAFF:
Good morning. This is room service. May ___________?
CUSTOMER:
I’d like to order some food.
D_8
STAFF:
What time would you like it ________?
CUSTOMER:
Around 6:30 p.m.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
________ have your claim tag, please?
CUSTOMER:
Sure, here you go.
E_3
CUSTOMER:
How long does it take by train?
STAFF:
It _______ about thirty minutes.
E_4
CUSTOMER:
May I order room cleaning?
STAFF:
Certainly, ma’am. We’ll _______ and clean your room right away.
E_5
STAFF:
Here is your claim tag. Could you show it to the staff when you ________ up your bags?
CUSTOMER:
Sure.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good morning. This is room service. May I help you?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let me repeat your order. Two cups of coffee and two morning meals. What time would you like it served?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It takes about fifteen minutes.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please fill out the laundry form and put it in a bag in the drawer.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please leave it to the staff at the front desk.
CUSTOMER:
 I got it. Thank you.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good morning. This is room service. May _______ you?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let _______ your order. Two cups of coffee and two morning meals. What time would _______ served?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It _______ fifteen minutes.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please fill _______ form and put it in a bag in the drawer.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please _______ at the front desk.
CUSTOMER:
 I got it. Thank you.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good morning. This is room service. May________________________________?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let ________________________________. Two cups of coffee and two morning meals. What time ________________________________?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It takes ________________________________.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please ________________________________.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please ________________________________.
CUSTOMER:
 I got it. Thank you.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer requests his/her room to be cleaned. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’d like my room cleaned.
– Is it possible to have my room cleaned right now?
– Okay, thanks!
I_4
Situation 2:
A customer has made reservations in advance and is checking in. Assist him/her by asking for his/her name and confirming the room type.

(Your tutor will pretend to be the customer.)
I_5
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
I_6
Situation 3:
A customer would like to store his/her luggage. Assist the customer and give him/her the claim tag.

(Your tutor will pretend to be the customer.)
I_7
– I’d like to store my luggage.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
I_8
Situation 4:
A customer is unhappy with the air conditioner in his or her room. Assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– There is something wrong with the air conditioner.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you decide to enter this school?
2.
What was the best thing you learned at the school?
3.
Where would you like to work in the future? Do you prefer working in Japan or in a foreign country?
J_3
Answer:

szintl24_shhb_4

At a Restaurant
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What will you do this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
expect　予期する、期待する
How many people are you expecting to come?
arrive　到着する
The customer arrived at exactly 1 p.m.
prefer　～を好む
Would you prefer a table by the window?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
expect
prefer
arrive
1.
They ______ at the restaurant at 7 p.m.
2.
Which do you ______, French or Italian dressing?
3.
What time do we ______ a group of customers with reservations today?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
How many nights would you like to stay?
2.
May I take your order now?
3.
Which would you prefer, red or white wine?
4.
May I ask who’s calling?
5.
Here is the menu. Please take your time.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
How many nights __________ like to stay?
CUSTOMER:
I’d like to stay for 3 nights.
D_5
STAFF:
May I ______ your order now?
CUSTOMER:
I’d like a Caesar salad, baked potato, and pork chop.
D_6
STAFF:
Which would you prefer, red or white wine?
CUSTOMER:
I’d like white wine.
D_7
STAFF:
May I ask ______ calling?
CUSTOMER:
This is David Sy from room 1223.
D_8
CUSTOMER:
Could I see the menu?
STAFF:
______ the menu. Please ______.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
A table ______ two, sir/ma’am?
CUSTOMER:
A table for four. please.
E_3
STAFF:
Is this table __________? Please have a seat.
CUSTOMER:
I’d prefer a table by the window.
E_4
STAFF:
Would you like ______ about 5 minutes?
CUSTOMER:
Sure, it’s fine.
E_5
STAFF:
Would you like anything ______ before dinner?
CUSTOMER:
I’d like a glass of water, please. Thank you.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May I ask who’s calling?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How many persons, please?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What time shall we expect you?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have no table available for two at 7 p.m., sir (ma’am).
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call you as soon as your table is ready.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May I _______ calling?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How _______, please?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What time _______ ?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have _______ for two at 7 p.m., sir (ma’am).
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call you _______ is ready.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May________________________________?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How ________________________________?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What ________________________________?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have _______________________________.
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call _______________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
You are a customer service representative for a hotel. A customer is calling to reserve a room. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’d like to reserve a room.
– Next Friday, June 28th, for one night, please.
– Just me, one person.
I_4
Situation 2:
A customer would like to have breakfast in a restaurant. Please take his or her order.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to have an American breakfast.
– Two slices of toast with butter, please.
– Tomato juice, please.
I_6
Situation 3:
A customer would like to have dinner in a restaurant. Please show him or her a table.

(Your tutor will pretend to be the customer.)
I_7
– Four people.
– I prefer a table by the window.
– Sure, I can wait.
I_8
Situation 4:
A customer would like to book a hotel room. However, all rooms are already booked that day. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Hello, I’d like to book a room on June 27th.
– Well, I have things to do early in the morning on the 28th, so it has to be on the 27th. Is there any way I can get a room?
– I see.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Which location do you prefer for your vacation—the countryside or the city? Why?
2.
What kind of service would you like to have at the hotel?
3.
What is your favorite Japanese dish?
J_3
Answer:

szintl24_shhb_3

Hotel Check-out
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your favorite Japanese food? Why?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
hallway　廊下
The restroom is on your right as you walk down the hallway.
suggest 提案する
I suggest that you take a train.
reservation　予約
Please go to the desk to make a reservation.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
hallway
suggest
reservation
1.
Ms. Takahashi made a hotel ___________ for tonight.
2.
Several people were standing in the ___________ outside of his room.
3.
I ___________ you take a taxi.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Go along the hallway and you will find the restroom on your right.
2.
It takes about 10 minutes by taxi.
3.
How would you like to make the payment?
4.
Your room charge becomes $25,000 per night, including tax and service charges.
5.
May I have your credit card, please?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Could you tell me where the restroom is?
STAFF:
Go along the ______ and you will find the restroom on your ______.
D_5
CUSTOMER:
How long does it take by taxi?
STAFF:
It ______ about 10 minutes by taxi.
D_6
STAFF:
How would you like to make the ______?
CUSTOMER:
I would like to pay in cash.
D_7
STAFF:
Your room ______ becomes $25,000 per night, including tax and service charges.
CUSTOMER:
All right, thank you.
D_8
STAFF:
May I have your ______, please?
CUSTOMER:
Here you are.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Could you tell me how to go to the Japanese restaurant?
STAFF:
The Japanese restaurant is on the ______ floor. Please take the escalator.
E_3
CUSTOMER:
Could you suggest an activity that I could do here in Tokyo?
STAFF:
How about ______ a baseball game at the Tokyo Dome?
E_4
CUSTOMER:
What is our room number?
STAFF:
Your ______ is 2013. Please enjoy your stay with us.
E_5
CUSTOMER:
Could you tell me how I can get to this place?
STAFF:
I ______ that you take a train.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll prepare your bill right away.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve already paid your room charge, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems to be a balance due of $38.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here is your change of $2.
CUSTOMER:
 Thank you!
STAFF:
 I hope you enjoyed your stay with us.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll _______ right away.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve already _______, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems to be _______ of $38.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here is _______ of $2.
CUSTOMER:
 Thank you!
STAFF:
 I hope you enjoyed _______ with us.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll ________________________________.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve ________________________________, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems ________________________________.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here ________________________________.
CUSTOMER:
 Thank you!
STAFF:
 I hope ________________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is checking out of the hotel. Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’m checking out.
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
I_4
Situation 2:
A customer is asking you how to get to the Japanese restaurant. Assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– Could you tell me how to get to the Japanese restaurant?
– Can I take the elevator?
– Thank you for your help.
I_6
Situation 3:
A customer wants to know the hotel’s services. Please inform him/her of the services that are included and those that are not (breakfast meal, airport shuttle service, etc.).

(Your tutor will pretend to be the customer.)
I_7
– What’s included in the cost?
– What’s not included?
– Is the hotel room service charged?
I_8
Situation 4:
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.

(Your tutor will pretend to be the customer.)
I_9
– Do I need to do anything once I go out?
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Could you tell me when you were happy with the hotel’s service?
2.
What are the examples of “omotenashi”? Please describe them.
3.
What hotel makes you want to stay there? Cleanliness? The size of the room? Good breakfast? Location? Cheapness?
J_3
Answer:

szintl24_shhb_2

Hotel Check-in
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
sign　署名する
Could you sign at the bottom of the page, please?
louder　もっと大きな声で
I’m sorry, could you speak a little louder?
inconvenience　不便、迷惑
We deeply apologize for the inconvenience caused.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
sign
louder
inconvenience
1.
We’re sorry for the ________ this has caused.
2.
I’m sorry, could you say that again a little ________?
3.
Please ________ your name here.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
May I have your name, please?
2.
Pardon me?
3.
Would you sign here, please?
4.
We’re sorry for the inconvenience.
5.
I’ll show you to your room. This way, please.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
May I ________ name, please?
CUSTOMER:
It’s (Tutor’s name).
D_5
STAFF:
________ me? Could you say it more slowly?
CUSTOMER:
Okay. (Tutor’s name).
D_6
STAFF:
Thank you. Would you ________ here, please?
CUSTOMER:
Sure.
D_7
CUSTOMER:
Hi. I’m calling to let you know the TV is not working.
STAFF:
We’re sorry for the ________. We’ll have it checked right away.
D_8
STAFF:
I’ll ________ you to your room. ________, please.
CUSTOMER:
Okay, thank you.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
I’m sorry, sir. ________ speak a little louder, please?
CUSTOMER:
Oh, sure. My name’s Sean Brown.
E_3
STAFF:
Is there ________ I can do for you?
CUSTOMER:
No, this is okay for now. Thanks!
E_4
STAFF:
I’m sorry to have ________ waiting.
CUSTOMER:
It’s no problem.
E_5
STAFF:
Let ___________ you how things work in this room.
CUSTOMER:
Thanks, that will be a great help.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good afternoon. Welcome to the Asahi Grand Hotel. How may I help you?
CUSTOMER:
 I have a reservation for today.
STAFF:
 May I have your name, please?
CUSTOMER:
 It’s Amelia Williams.
STAFF:
 Pardon me? Would you mind speaking more slowly?
CUSTOMER:
 Sure. Amelia Williams.
STAFF:
 Thank you very much. Would you mind waiting a moment while I check for you?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We have confirmed your reservation. Would you sign here, please?
CUSTOMER:
 Sure.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good afternoon. Welcome to the Asahi Grand Hotel. How _____ I help you?
CUSTOMER:
 I have a reservation for today.
STAFF:
 May I ________ name, please?
CUSTOMER:
 It’s Amelia Williams.
STAFF:
 __________ me? Would you mind speaking more slowly?
CUSTOMER:
 Sure. Amelia Williams.
STAFF:
 Thank you very much. Would you ________________ a moment while I check for you?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We have confirmed your reservation. Would you ________ here, please?
CUSTOMER:
 Sure.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good __________________________________?
CUSTOMER:
 Yes, I have a reservation for today.
STAFF:
 May __________________________________?
CUSTOMER:
 My name’s Liam Jones.
STAFF:
 Pardon __________________________________?
CUSTOMER:
 Okay. Liam Jones.
STAFF:
 Thank __________________________________?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We __________________________________?
CUSTOMER:
 Okay… Here.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is asking directions to the nearest shopping mall. Assist and offer drawing a map and calling a taxi for him/her.

(Your tutor will pretend to be the customer.)
I_3
– Do you know any shopping malls around here?
– How far is that from here?
– Sure! Thanks for your help.
I_4
Situation 2:
A customer complains about the broken air conditioner in his/her room. She/He doesn’t want to pay the room charge because of inconvenience. Apologize and politely decline, and offer a different room.

(Your tutor will pretend to be the customer.)
I_5
– The air conditioner in my room is not working.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
I_6
Situation 3:
A customer has just checked in. Lead him/her to his/her room.

(Your tutor will pretend to be the customer.)
I_7
– Does the door lock automatically?
– Where is the emergency exit?
– How can I use things in this room?
I_8
Situation 4:
You have helped a customer, and he/she wants to give you a tip. Politely decline and tell him/her to call the front desk if she/he has any requests.

(Your tutor will pretend to be the customer.)
I_9
– That’s very kind of you. Here’s a tip!
– Oh, I see.
– Alright. Thank you.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.
What items do you always bring with you when you travel? Why?
3.
Which sightseeing spots do you recommend in your area? What can we do there?
J_3
Answer:

szintl24_shhb_1

Hotel Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
get well　よくなる
I’m sorry to hear that. I hope you get well soon.
baggage　荷物
We will help you with your baggage.
return　戻る
Please show this card when you return to the hotel.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
get well
baggage
return
1.
What time will you ________ to the hotel?
2.
Please ________ soon. If you don’t have any medicines with you, there’s a pharmacy nearby.
3.
How many pieces of ________ do you have?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Please enjoy your stay with us.
2.
We look forward to welcoming you again.
3.
It’s my (our) pleasure, sir/ma’am.
4.
Please show this card to the taxi driver when you return to the hotel.
5.
Shall I tell the taxi driver your destination?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Here’s your key card, sir/ma’am. Please enjoy your ______ with us.
CUSTOMER:
Thank you very much!
D_5
STAFF:
Thank you for staying with us. We _____________ to welcoming you again!
CUSTOMER:
Thanks, you too!
D_6
CUSTOMER:
Thank you very much for assisting us!
STAFF:
It’s my __________, sir/ma’am.
D_7
STAFF:
Please ______ this card to the taxi driver when you ________ to the hotel.
CUSTOMER:
All right, thank you.
D_8
STAFF:
Shall I tell the taxi driver your ________?
CUSTOMER:
Yes, please. That will be a great help.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Good afternoon, sir/ma’am. Welcome to the Grand Hotel. How ________?
CUSTOMER:
Good, but I think I’m jet lagged.
E_3
STAFF:
Oh! I hope you’ll ________ soon.
CUSTOMER:
Thanks. I hope so, too.
E_4
CUSTOMER:
Thanks for the assistance and sorry for the trouble!
STAFF:
You’re ________, sir/ma’am. We’re here to help.
E_5
CUSTOMER:
I had a wonderful stay in this hotel. I’ll definitely come back!
STAFF:
That’s so ________of you, sir/ma’am. Have a nice day ahead!
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you checking in, sir/ma’am?
CUSTOMER:
 Good morning. Yes, I am.
STAFF:
 Do you have any baggage in the trunk?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of course. How many pieces of baggage do you have in all?
CUSTOMER:
 Three.
STAFF:
 Certainly. Please wait a moment as we take the trolley. May I take your luggage now, sir/ma’am?
CUSTOMER:
 Sure.
STAFF:
 One suitcase and two travel bags. Is this all?
CUSTOMER:
 Yes, that’s all.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you _________ in, sir/ma’am?
CUSTOMER:
 Good morning. Yes, I am.
STAFF:
 Do you _______ any baggage in the trunk?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of course. How _____ piece of _____ do you have in all?
CUSTOMER:
 Three.
STAFF:
 Certainly. Please wait a moment as we take the trolley. _____ I take your luggage now, sir/ma’am?
CUSTOMER:
 Sure.
STAFF:
 One suitcase and two travel bags. Is this ____?
CUSTOMER:
 Yes, that’s all.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good _________________________________.
CUSTOMER:
 Hello. Yes, I am.
STAFF:
 Do ________________________________?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of _________________________________?
CUSTOMER:
 Three.
STAFF:
 Certainly. _________________________________?
CUSTOMER:
 Sure.
STAFF:
 One _____________________________.
CUSTOMER:
 Yes, that’s all.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is checking in the hotel. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
I_4
Situation 2:
A customer returned to the hotel after going out. Greet him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’m good, thank you.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
I_6
Situation 3:
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.

(Your tutor will pretend to be the customer.)
I_7
– Could you call a taxi for me?
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
I_8
Situation 4:
A customer leaves the hotel. Greet him/her.

(Your tutor will pretend to be the customer.)
I_9
– Check out, please.
– Thank you for your wonderful service.
– I will stay here again.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Hotel/Bridal Course” at your school?
2.
What factors do you look for when choosing a hotel? Why?
3.
What are you going to do after school today?
J_3
Answer:
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