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szintl24_ckcg_1

Sightseeing Spots
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
temple　寺
You will see many temples around this area.
foreign people　外国人
This shopping district is popular among foreign people.
How about ～?　～はどうですか？
How about going to the hot springs?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
temple
foreign people
How about~?
1.
How _______ having dinner at a local restaurant?
2.
There are many ___________ in Kyoto.
3.
This restaurant is popular among ________. I highly recommend it.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I recommend going to the famous castle.
2.
How about the famous temple?
3.
It’s popular among foreign people.
4.
It’s a 30-minute walk from here.
5.
Have a nice trip!
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Hi. Are there any sightseeing spots around here?
STAFF:
I ________ the famous castle.
D_5
CUSTOMER:
Excuse me, I’m looking for traditional places here. What would you recommend?
STAFF:
________ the famous shrine?
D_6
CUSTOMER:
What’s the temple famous for?
STAFF:
You can try zazen. It’s popular among ________.
D_7
CUSTOMER:
How long does it take to get to the train station from here?
STAFF:
It’s a ___-minute walk _____ here.
D_8
CUSTOMER:
Thank you for the recommendations!
STAFF:
Have a ________!
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
What place do you recommend for tourists?
STAFF:
I recommend ________.
E_3
CUSTOMER:
What can we do there?
STAFF:
You can try zazen. It’s popular among _________.
E_4
CUSTOMER:
Awesome. How do we get there from here?
STAFF:
You can ________ and get off at ________.
E_5
CUSTOMER:
How long will it take?
STAFF:
It’s a ________ from here.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I recommend going to Ueno.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You can go to the famous zoo and izakaya restaurants to enjoy the food unique to Japan.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You can take the train and get off at Ueno Station.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s a 20-minute walk from here. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have a nice trip!
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I recommend _______ Ueno.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You _______ the famous zoo and izakaya restaurants to enjoy the food unique to Japan.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You can _______ at Ueno Station.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s a _______from here. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have _______!
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me, can you recommend any sightseeing spots around here?
STAFF:
 Yes. I ________________________________.
CUSTOMER:
 What’s the place famous for?
STAFF:
 You can go ________________________________.
CUSTOMER:
 Sounds perfect! How do we get there from here?
STAFF:
 You ________________________________.
CUSTOMER:
 Thank you very much.
STAFF:
 It’s ________________________________. So how about walking there?
CUSTOMER:
 Well, we prefer taking the train. Thank you for your recommendation.
STAFF:
 You are welcome. Have _______!
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to see traditional places in Japan. Please recommend some temples to him/her.

(Your tutor will pretend to be the customer.)
I_3
– Can you recommend any traditional places here?
– How can I get there?
– How long will it take me to get there?
I_4
Situation 2:
A tourist visited in the winter season. Please suggest an activity to do for him/her.

(Your tutor will pretend to be the customer.)
I_5
– What activity do you recommend for the winter season?
– Where is the best place for that?
– How do I get there?
I_6
Situation 3:
A tourist wants to go shopping. Please suggest the best place.

(Your tutor will pretend to be the customer.)
I_7
– Where is the best place for shopping?
– How do I get there from here?
– What things can I buy there?
I_8
Situation 4:
A tourist is interested in Japanese festivals. Please tell them what Japanese festivals are usually like.

(Your tutor will pretend to be the customer.)
I_9
– What Japanese festivals take place this time of the year?
– What can we buy at Japanese festivals?
– What can we do there?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Concierge Course” at your school?
2.
What is your favorite season? Which season do you recommend sightseeing in Japan? What activity do you recommend?
3.
What are you going to do after school today?
J_3
Answer:

szintl24_shhb_5

Hotel Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
valuable　高価な
Please do not leave any valuables to the baggage counter.
fill out　記入する
Fill out this form in black ink.
serve　食事（飲み物）を出す、仕える
Dinner will be served buffet-style.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
valuables
filled out
served
1.
Have you ________ the laundry form?
2.
The food will be ________ in thirty minutes.
3.
Don’t leave your ________ unattended.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Do you have any valuables or breakables in your bags?
2.
I’m sorry to disturb you, but we’d like to clean your room.
3.
Could you fill out the laundry form?
4.
May I help you?
5.
What time would you like it served?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Do you have any ________ or breakables in your bags?
CUSTOMER:
No, I don’t have any.
D_5
STAFF:
I’m sorry to ________ you, but we’d like to clean your room. May we do it now?
CUSTOMER:
Yes, of course!
D_6
STAFF:
Could you ________ the laundry form?
CUSTOMER:
Sure.
D_7
STAFF:
Good morning. This is room service. May ___________?
CUSTOMER:
I’d like to order some food.
D_8
STAFF:
What time would you like it ________?
CUSTOMER:
Around 6:30 p.m.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
________ have your claim tag, please?
CUSTOMER:
Sure, here you go.
E_3
CUSTOMER:
How long does it take by train?
STAFF:
It _______ about thirty minutes.
E_4
CUSTOMER:
May I order room cleaning?
STAFF:
Certainly, ma’am. We’ll _______ and clean your room right away.
E_5
STAFF:
Here is your claim tag. Could you show it to the staff when you ________ up your bags?
CUSTOMER:
Sure.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good morning. This is room service. May I help you?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let me repeat your order. Two cups of coffee and two morning meals. What time would you like it served?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It takes about fifteen minutes.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please fill out the laundry form and put it in a bag in the drawer.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please leave it to the staff at the front desk.
CUSTOMER:
 I got it. Thank you.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good morning. This is room service. May _______ you?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let _______ your order. Two cups of coffee and two morning meals. What time would _______ served?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It _______ fifteen minutes.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please fill _______ form and put it in a bag in the drawer.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please _______ at the front desk.
CUSTOMER:
 I got it. Thank you.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good morning. This is room service. May________________________________?
CUSTOMER:
 I’d like to order two cups of coffee and two morning meals.
STAFF:
 Let ________________________________. Two cups of coffee and two morning meals. What time ________________________________?
CUSTOMER:
 8:30 a.m. How long does it take for my order to arrive here?
STAFF:
 It takes ________________________________.
CUSTOMER:
 Okay, thank you. I’d also like to have my laundry washed.
STAFF:
 Of course. Please ________________________________.
CUSTOMER:
 And should I give it to the staff when the food is served?
STAFF:
 I’m afraid, not. Please ________________________________.
CUSTOMER:
 I got it. Thank you.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer requests his/her room to be cleaned. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’d like my room cleaned.
– Is it possible to have my room cleaned right now?
– Okay, thanks!
I_4
Situation 2:
A customer has made reservations in advance and is checking in. Assist him/her by asking for his/her name and confirming the room type.

(Your tutor will pretend to be the customer.)
I_5
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
I_6
Situation 3:
A customer would like to store his/her luggage. Assist the customer and give him/her the claim tag.

(Your tutor will pretend to be the customer.)
I_7
– I’d like to store my luggage.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
I_8
Situation 4:
A customer is unhappy with the air conditioner in his or her room. Assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– There is something wrong with the air conditioner.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you decide to enter this school?
2.
What was the best thing you learned at the school?
3.
Where would you like to work in the future? Do you prefer working in Japan or in a foreign country?
J_3
Answer:

szintl24_shhb_4

At a Restaurant
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What will you do this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
expect　予期する、期待する
How many people are you expecting to come?
arrive　到着する
The customer arrived at exactly 1 p.m.
prefer　～を好む
Would you prefer a table by the window?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
expect
prefer
arrive
1.
They ______ at the restaurant at 7 p.m.
2.
Which do you ______, French or Italian dressing?
3.
What time do we ______ a group of customers with reservations today?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
How many nights would you like to stay?
2.
May I take your order now?
3.
Which would you prefer, red or white wine?
4.
May I ask who’s calling?
5.
Here is the menu. Please take your time.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
How many nights __________ like to stay?
CUSTOMER:
I’d like to stay for 3 nights.
D_5
STAFF:
May I ______ your order now?
CUSTOMER:
I’d like a Caesar salad, baked potato, and pork chop.
D_6
STAFF:
Which would you prefer, red or white wine?
CUSTOMER:
I’d like white wine.
D_7
STAFF:
May I ask ______ calling?
CUSTOMER:
This is David Sy from room 1223.
D_8
CUSTOMER:
Could I see the menu?
STAFF:
______ the menu. Please ______.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
A table ______ two, sir/ma’am?
CUSTOMER:
A table for four. please.
E_3
STAFF:
Is this table __________? Please have a seat.
CUSTOMER:
I’d prefer a table by the window.
E_4
STAFF:
Would you like ______ about 5 minutes?
CUSTOMER:
Sure, it’s fine.
E_5
STAFF:
Would you like anything ______ before dinner?
CUSTOMER:
I’d like a glass of water, please. Thank you.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May I ask who’s calling?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How many persons, please?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What time shall we expect you?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have no table available for two at 7 p.m., sir (ma’am).
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call you as soon as your table is ready.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May I _______ calling?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How _______, please?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What time _______ ?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have _______ for two at 7 p.m., sir (ma’am).
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call you _______ is ready.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Hi, I’d like to make a reservation tonight.
STAFF:
 Good evening, sir (ma’am). May________________________________?
CUSTOMER:
 Sure. This is Yoshida.
STAFF:
 Thank you for calling, Ms/Mr. Yoshida. How ________________________________?
CUSTOMER:
 We are two.
STAFF:
 Certainly, sir (ma’am). What ________________________________?
CUSTOMER:
 7 p.m., please.
STAFF:
 I’m afraid but we have _______________________________.
CUSTOMER:
 Can we wait until a table will be available?
STAFF:
 Sure. I’ll call _______________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
You are a customer service representative for a hotel. A customer is calling to reserve a room. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’d like to reserve a room.
– Next Friday, June 28th, for one night, please.
– Just me, one person.
I_4
Situation 2:
A customer would like to have breakfast in a restaurant. Please take his or her order.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to have an American breakfast.
– Two slices of toast with butter, please.
– Tomato juice, please.
I_6
Situation 3:
A customer would like to have dinner in a restaurant. Please show him or her a table.

(Your tutor will pretend to be the customer.)
I_7
– Four people.
– I prefer a table by the window.
– Sure, I can wait.
I_8
Situation 4:
A customer would like to book a hotel room. However, all rooms are already booked that day. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Hello, I’d like to book a room on June 27th.
– Well, I have things to do early in the morning on the 28th, so it has to be on the 27th. Is there any way I can get a room?
– I see.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Which location do you prefer for your vacation—the countryside or the city? Why?
2.
What kind of service would you like to have at the hotel?
3.
What is your favorite Japanese dish?
J_3
Answer:

szintl24_shhb_3

Hotel Check-out
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your favorite Japanese food? Why?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
hallway　廊下
The restroom is on your right as you walk down the hallway.
suggest 提案する
I suggest that you take a train.
reservation　予約
Please go to the desk to make a reservation.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
hallway
suggest
reservation
1.
Ms. Takahashi made a hotel ___________ for tonight.
2.
Several people were standing in the ___________ outside of his room.
3.
I ___________ you take a taxi.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Go along the hallway and you will find the restroom on your right.
2.
It takes about 10 minutes by taxi.
3.
How would you like to make the payment?
4.
Your room charge becomes $25,000 per night, including tax and service charges.
5.
May I have your credit card, please?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Could you tell me where the restroom is?
STAFF:
Go along the ______ and you will find the restroom on your ______.
D_5
CUSTOMER:
How long does it take by taxi?
STAFF:
It ______ about 10 minutes by taxi.
D_6
STAFF:
How would you like to make the ______?
CUSTOMER:
I would like to pay in cash.
D_7
STAFF:
Your room ______ becomes $25,000 per night, including tax and service charges.
CUSTOMER:
All right, thank you.
D_8
STAFF:
May I have your ______, please?
CUSTOMER:
Here you are.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Could you tell me how to go to the Japanese restaurant?
STAFF:
The Japanese restaurant is on the ______ floor. Please take the escalator.
E_3
CUSTOMER:
Could you suggest an activity that I could do here in Tokyo?
STAFF:
How about ______ a baseball game at the Tokyo Dome?
E_4
CUSTOMER:
What is our room number?
STAFF:
Your ______ is 2013. Please enjoy your stay with us.
E_5
CUSTOMER:
Could you tell me how I can get to this place?
STAFF:
I ______ that you take a train.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll prepare your bill right away.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve already paid your room charge, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems to be a balance due of $38.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here is your change of $2.
CUSTOMER:
 Thank you!
STAFF:
 I hope you enjoyed your stay with us.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll _______ right away.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve already _______, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems to be _______ of $38.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here is _______ of $2.
CUSTOMER:
 Thank you!
STAFF:
 I hope you enjoyed _______ with us.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Good morning. I’m checking out.
STAFF:
 Good morning, sir (ma’am). I’ll ________________________________.
CUSTOMER:
 Thanks.
STAFF:
 Thank you for waiting, sir (ma’am).You’ve ________________________________, sir (ma’am), right?
CUSTOMER:
 Yes, I have.
STAFF:
 However, there seems ________________________________.
CUSTOMER:
 Oops, I ordered the room service last night. Okay, here you are.
STAFF:
 Thank you for the payment. Here ________________________________.
CUSTOMER:
 Thank you!
STAFF:
 I hope ________________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is checking out of the hotel. Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’m checking out.
– Are you accepting payment via credit card?
– I enjoyed my stay here. Thank you!
I_4
Situation 2:
A customer is asking you how to get to the Japanese restaurant. Assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– Could you tell me how to get to the Japanese restaurant?
– Can I take the elevator?
– Thank you for your help.
I_6
Situation 3:
A customer wants to know the hotel’s services. Please inform him/her of the services that are included and those that are not (breakfast meal, airport shuttle service, etc.).

(Your tutor will pretend to be the customer.)
I_7
– What’s included in the cost?
– What’s not included?
– Is the hotel room service charged?
I_8
Situation 4:
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.

(Your tutor will pretend to be the customer.)
I_9
– Do I need to do anything once I go out?
– Does the taxi driver know where I need to go?
– Yes, please. That will be a great help.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Could you tell me when you were happy with the hotel’s service?
2.
What are the examples of “omotenashi”? Please describe them.
3.
What hotel makes you want to stay there? Cleanliness? The size of the room? Good breakfast? Location? Cheapness?
J_3
Answer:

szintl24_shhb_2

Hotel Check-in
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
sign　署名する
Could you sign at the bottom of the page, please?
louder　もっと大きな声で
I’m sorry, could you speak a little louder?
inconvenience　不便、迷惑
We deeply apologize for the inconvenience caused.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
sign
louder
inconvenience
1.
We’re sorry for the ________ this has caused.
2.
I’m sorry, could you say that again a little ________?
3.
Please ________ your name here.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
May I have your name, please?
2.
Pardon me?
3.
Would you sign here, please?
4.
We’re sorry for the inconvenience.
5.
I’ll show you to your room. This way, please.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
May I ________ name, please?
CUSTOMER:
It’s (Tutor’s name).
D_5
STAFF:
________ me? Could you say it more slowly?
CUSTOMER:
Okay. (Tutor’s name).
D_6
STAFF:
Thank you. Would you ________ here, please?
CUSTOMER:
Sure.
D_7
CUSTOMER:
Hi. I’m calling to let you know the TV is not working.
STAFF:
We’re sorry for the ________. We’ll have it checked right away.
D_8
STAFF:
I’ll ________ you to your room. ________, please.
CUSTOMER:
Okay, thank you.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
I’m sorry, sir. ________ speak a little louder, please?
CUSTOMER:
Oh, sure. My name’s Sean Brown.
E_3
STAFF:
Is there ________ I can do for you?
CUSTOMER:
No, this is okay for now. Thanks!
E_4
STAFF:
I’m sorry to have ________ waiting.
CUSTOMER:
It’s no problem.
E_5
STAFF:
Let ___________ you how things work in this room.
CUSTOMER:
Thanks, that will be a great help.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good afternoon. Welcome to the Asahi Grand Hotel. How may I help you?
CUSTOMER:
 I have a reservation for today.
STAFF:
 May I have your name, please?
CUSTOMER:
 It’s Amelia Williams.
STAFF:
 Pardon me? Would you mind speaking more slowly?
CUSTOMER:
 Sure. Amelia Williams.
STAFF:
 Thank you very much. Would you mind waiting a moment while I check for you?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We have confirmed your reservation. Would you sign here, please?
CUSTOMER:
 Sure.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good afternoon. Welcome to the Asahi Grand Hotel. How _____ I help you?
CUSTOMER:
 I have a reservation for today.
STAFF:
 May I ________ name, please?
CUSTOMER:
 It’s Amelia Williams.
STAFF:
 __________ me? Would you mind speaking more slowly?
CUSTOMER:
 Sure. Amelia Williams.
STAFF:
 Thank you very much. Would you ________________ a moment while I check for you?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We have confirmed your reservation. Would you ________ here, please?
CUSTOMER:
 Sure.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good __________________________________?
CUSTOMER:
 Yes, I have a reservation for today.
STAFF:
 May __________________________________?
CUSTOMER:
 My name’s Liam Jones.
STAFF:
 Pardon __________________________________?
CUSTOMER:
 Okay. Liam Jones.
STAFF:
 Thank __________________________________?
CUSTOMER:
 Of course, I’ll wait.
STAFF:
 We __________________________________?
CUSTOMER:
 Okay… Here.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is asking directions to the nearest shopping mall. Assist and offer drawing a map and calling a taxi for him/her.

(Your tutor will pretend to be the customer.)
I_3
– Do you know any shopping malls around here?
– How far is that from here?
– Sure! Thanks for your help.
I_4
Situation 2:
A customer complains about the broken air conditioner in his/her room. She/He doesn’t want to pay the room charge because of inconvenience. Apologize and politely decline, and offer a different room.

(Your tutor will pretend to be the customer.)
I_5
– The air conditioner in my room is not working.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
I_6
Situation 3:
A customer has just checked in. Lead him/her to his/her room.

(Your tutor will pretend to be the customer.)
I_7
– Does the door lock automatically?
– Where is the emergency exit?
– How can I use things in this room?
I_8
Situation 4:
You have helped a customer, and he/she wants to give you a tip. Politely decline and tell him/her to call the front desk if she/he has any requests.

(Your tutor will pretend to be the customer.)
I_9
– That’s very kind of you. Here’s a tip!
– Oh, I see.
– Alright. Thank you.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.
What items do you always bring with you when you travel? Why?
3.
Which sightseeing spots do you recommend in your area? What can we do there?
J_3
Answer:

szintl24_shhb_1

Hotel Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
get well　よくなる
I’m sorry to hear that. I hope you get well soon.
baggage　荷物
We will help you with your baggage.
return　戻る
Please show this card when you return to the hotel.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
get well
baggage
return
1.
What time will you ________ to the hotel?
2.
Please ________ soon. If you don’t have any medicines with you, there’s a pharmacy nearby.
3.
How many pieces of ________ do you have?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Please enjoy your stay with us.
2.
We look forward to welcoming you again.
3.
It’s my (our) pleasure, sir/ma’am.
4.
Please show this card to the taxi driver when you return to the hotel.
5.
Shall I tell the taxi driver your destination?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Here’s your key card, sir/ma’am. Please enjoy your ______ with us.
CUSTOMER:
Thank you very much!
D_5
STAFF:
Thank you for staying with us. We _____________ to welcoming you again!
CUSTOMER:
Thanks, you too!
D_6
CUSTOMER:
Thank you very much for assisting us!
STAFF:
It’s my __________, sir/ma’am.
D_7
STAFF:
Please ______ this card to the taxi driver when you ________ to the hotel.
CUSTOMER:
All right, thank you.
D_8
STAFF:
Shall I tell the taxi driver your ________?
CUSTOMER:
Yes, please. That will be a great help.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Good afternoon, sir/ma’am. Welcome to the Grand Hotel. How ________?
CUSTOMER:
Good, but I think I’m jet lagged.
E_3
STAFF:
Oh! I hope you’ll ________ soon.
CUSTOMER:
Thanks. I hope so, too.
E_4
CUSTOMER:
Thanks for the assistance and sorry for the trouble!
STAFF:
You’re ________, sir/ma’am. We’re here to help.
E_5
CUSTOMER:
I had a wonderful stay in this hotel. I’ll definitely come back!
STAFF:
That’s so ________of you, sir/ma’am. Have a nice day ahead!
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you checking in, sir/ma’am?
CUSTOMER:
 Good morning. Yes, I am.
STAFF:
 Do you have any baggage in the trunk?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of course. How many pieces of baggage do you have in all?
CUSTOMER:
 Three.
STAFF:
 Certainly. Please wait a moment as we take the trolley. May I take your luggage now, sir/ma’am?
CUSTOMER:
 Sure.
STAFF:
 One suitcase and two travel bags. Is this all?
CUSTOMER:
 Yes, that’s all.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good morning, sir/ma’am. Welcome to the Grand Hotel. Are you _________ in, sir/ma’am?
CUSTOMER:
 Good morning. Yes, I am.
STAFF:
 Do you _______ any baggage in the trunk?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of course. How _____ piece of _____ do you have in all?
CUSTOMER:
 Three.
STAFF:
 Certainly. Please wait a moment as we take the trolley. _____ I take your luggage now, sir/ma’am?
CUSTOMER:
 Sure.
STAFF:
 One suitcase and two travel bags. Is this ____?
CUSTOMER:
 Yes, that’s all.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good _________________________________.
CUSTOMER:
 Hello. Yes, I am.
STAFF:
 Do ________________________________?
CUSTOMER:
 Yes. Could you help me take them in?
STAFF:
 Of _________________________________?
CUSTOMER:
 Three.
STAFF:
 Certainly. _________________________________?
CUSTOMER:
 Sure.
STAFF:
 One _____________________________.
CUSTOMER:
 Yes, that’s all.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is checking in the hotel. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
I_4
Situation 2:
A customer returned to the hotel after going out. Greet him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’m good, thank you.
– Thank you for taking my luggage to my room.
– I had a great time sightseeing around the area.
I_6
Situation 3:
A customer will go out and return to the hotel in a few hours. Instruct him/her to show the card to the taxi driver, and assist the customer with his/her destination.

(Your tutor will pretend to be the customer.)
I_7
– Could you call a taxi for me?
– When I return, how will I tell the taxi driver where the hotel is?
– Yes, please. That will be a great help.
I_8
Situation 4:
A customer leaves the hotel. Greet him/her.

(Your tutor will pretend to be the customer.)
I_9
– Check out, please.
– Thank you for your wonderful service.
– I will stay here again.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Hotel/Bridal Course” at your school?
2.
What factors do you look for when choosing a hotel? Why?
3.
What are you going to do after school today?
J_3
Answer:

【解決済み】プラン申込がしづらい現象の発生について

お客さま各位

平素はWeblio英会話をご利用いただき誠にありがとうございます。

（8月2日9時追記）
本件の決済システム不具合解消につき、現在は問題なくプランお申込みが可能です。

（8月1日18時追記）
現在、決済システム不具合により、一時的にプランのお申込み画面が表示しづらい場合がございます。
お申込み時のカード入力画面が表示されない場合は、
お手数ですが少しお時間を置いてから再度お手続きをお願いいたします。

——–
（8月1日13時）現在、決済システムの不具合のため
レッスンプランお申込みのカード入力画面が表示されない状態が発生しております。

ご迷惑をおかけいたしますが、システム側の不具合解消まで
しばらくお待ちくださいますよう何卒よろしくお願いいたします。

New material for Yasuda Gakuen
【Tutor Guide】Intermediate – Lesson 1

TUTORS NOTE
!!! This is the TUTOR GUIDE for customized material for Yasuda INTERMEDIATE LESSON 1 !!!
– Follow the instructions in all parts, which are in red font.
Part A Listening
A_1
I will read a passage once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once.
(Script) Today was a nice day at school. I started my morning with basketball practice with my team. After that, our coach praised me for my leadership, which made me feel very happy. In the afternoon class, our group had a good discussion about the group project. Overall, it was a great day.
A_2
What is her attitude toward school activities?
a. She is nervous about the next exam.
b. She feels like there is a problem with her leadership.
c. She is very happy with school activities.
d. She feels tired after a long basketball practice.
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is “c. She is very happy with school activities.”
Please read aloud the answer sentence(s).
Good job! Let’s move on to the next.
Part B Listening & Description
B_1
Look at the four similar pictures below. Please answer the questions about the differences between the pictures.
　　　　　　　　　　　　　　　　　　　　　　　similar　似ている
　　　　　　　　　　　　　　　　　　　　　　　difference　違い

B_2
1. Look at pictures 1, 2 and 3, 4. Look at where the girl is sitting. What is the difference between them?
Answer:
　　　　　　　　　　　　　　　　　　　　　　　　　　*lawn　芝生
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
In pictures 1 and 2, she is sitting on a bench.
In pictures 3 and 4, she is sitting on the lawn*.
———
Good job! Let’s move on to the next.
2. Look at pictures 1, 3 and 2, 4. Look at what the girl is doing. What is the difference between them?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
In pictures 1 and 3, she is listening to music.
In pictures 2 and 4, she is reading a book.
———
Wonderful! Let’s move on to the next.
B_3
3. I will read the script aloud. Which picture matches the script? Please listen carefully.
Read aloud the script below once.
(script) She’s sitting on a bench over there. Maybe she can’t hear us because she’s listening to music.

B_4
3. Which picture matches the script?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
I think picture 1 matches the script.
———
4. Why did you choose that picture? Please tell me the reason and describe the picture you chose.
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
I chose picture 1 because the script said “sitting on a bench” and “listening to music.” Only picture 1 matches the script.
———
Great! Let’s move on to the next.
Part C Reading Graph
C_1
Look at the graph below. It shows the results of a survey asking companies in the U.S. and Japan about the role of AI in the workplace. What can we learn from this graph? Please read the information silently. I will give you 1 minute to read.
(Wait 1 minute for the customer to read silently.)

C_2
1. What role of AI has the highest percentage in the U.S.?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
“Improve operational efficiency” has the highest percentage in the U.S.
———
2. What role of AI has the highest percentage in Japan?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
“Decrease existing workforce” has the highest percentage in Japan.
———
3. Based on your answers to 1 and 2, explain what you can see in the graph using numbers.
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
According to the graph, the top AI role in the U.S. is “Improve operational efficiency”. It’s about 49 percent.

*48 and 50 percent are also correct.

On the other hand, in Japan, the top AI role is “Decrease existing workforce.” It’s 41 percent.
It shows there is a difference in the top roles of AI between the two countries.
———
You did a great job reading and describing the graph!
Let’s move on to the next.

Part D Reading Information
D_1
You are a student council officer. At a council meeting, it was decided to replace the printer, and you are in charge of purchasing it. You need to compare several printers online. Please read the information silently. I will give you 1 minute to read.
(Wait 1 minute for the customer to read silently.)

D_2
1. If you are looking for a printer that can print in black ink for less than 3 cents per sheet and has the fastest delivery, which printer will you choose?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
I will choose “ ②MF-3774”.
———
2. Which parts of the information make you think that?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
Looking at the print cost per sheet, numbers 1, 2, and 3 can print in black ink for less than 3 cents per sheet.
Compare the delivery times of those three printers, ②MF-3774 has the fastest delivery.
So, I think “ ②MF-3774” is the correct answer.
———
Wonderful job! Let’s move on to the next.
Part E Reading the Discussion & Your Opinion
E_1
Two people are having a conversation about a topic where they have differing opinions. Please read the entire dialogue aloud.

　　　　　　　　　　　　　　　　　*differing opinions　異なる意見
　　　　　　　　　　　　　　　　　*entire　すべて
(Make the customer read aloud the entire dialogue alone. Wait for the customer to finish reading.)

E_2
Sonny:
 Hi, Nicky. You know, my brother, Harry, has been telling me that he wants a smartphone.
Nicky:
 Really, Sonny? He’s only ten years old. It’s not yet time for him to have one.
Sonny:
 Maybe, but I think there are some functions that will be helpful for children and their families.
Nicky:
 Do you mean that it will be easy for him to contact his family and friends?
Sonny:
 Yes. Another one is GPS, which allows parents to see where their kids are so that they don’t worry so much.
Nicky:
 Although it may be useful, I’m still worried about allowing kids to use smartphones. You know, children should not use the Internet.
Sonny:
 I know what you mean.
Nicky:
 Using smartphones should be controlled by adults to prevent trouble in the future.
Sonny:
 You are correct. We should teach them how to use smartphones safely.
E_3
1. What are they talking about?
Answer:
Tutor: Review the answer
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
(Compliment the customer)
The answer is,
———
They are talking about children having smartphones.
———
2. Between Nicky and Sonny, who agrees and who disagrees with the topic?
Agree:
Disagree:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
Sonny agrees with the topic.
Nicky disagrees with the topic.
———
3. What is one of the opinions in the conversation that agrees with the topic?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
It will be easy for him to contact his family and friends.
———
4. What is one of the opinions in the conversation that disagrees with the topic?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
Children should not use the Internet.
———
5. If you agree with the topic, what do you think is a good point?
Answer:
Example:
– Being able to contact someone anywhere
– Improving IT literacy
Tutor: Review the answer
(Compliment the customer)
(Any customer’s answer(s) is/are correct. Compliment the customer.)
　
6. If you disagree with the topic, what do you think is a bad point?
Answer:
Example:
– Spending too much time on the phone
– The risk of being involved in accidents by visiting dangerous websites
Tutor: Review the answer
(Compliment the customer)
(Any customer’s answer(s) is/are correct. Compliment the customer.)
　
7. Finally, please tell me your own opinion. What do you think about the topic?
Children having smartphones.
Answer: I agree. / I disagree.
Because ____________________________________.
Tutor: Review the answer
(Compliment the customer)
(Any customer’s answer(s) is/are correct. Compliment the customer.)
Part F One More Challenge! Listening
F_1
I will read a dialogue once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once along with each name.
(Script; read along with names)
Alex：Kate’s birthday is coming up. What do you think we should give her as a gift?
Saki：Perhaps a lovely cookbook with lots of pictures would be a good idea.
Alex：Nice. We could also get something nice to serve her cooking on so that she can show it off on social media.
Saki：That’s an excellent idea! Let’s search for a pretty one, and maybe we can find a book to go with it.

F_2
What are they going to do next?
a. Buy some kitchen tools.
b. Find an online gift store.
c. Give Kate lots of pictures.
d. Choose a plate and a book.
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is “d. Choose a plate and a book.”
Please read aloud the answer sentence(s).
Good job! Let’s move on to the next.
Part G One More Challenge! Listening & Description
G_1
Look at the four similar pictures below. Please answer the questions about the differences between the pictures.

G_2
1. Look at pictures 1 and 3. What is the difference between pictures 1 and 3?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
The difference between pictures 1 and 3 is the shape.
Picture 1 is a tote bag.
Picture 3 is a backpack.
———
2. Look at pictures 3 and 4. What is the difference between pictures 3 and 4?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
The difference between pictures 3 and 4 is the prints.
Picture 3 has a teddy bear printed on it.
Picture 4 has a flower printed on it.
———
G_3
I will read a passage once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once.
(Script) Look. He looks like Sally’s favorite teddy bear, and she can still use both hands while carrying it. That one is perfect for her.

G_4
3. Which picture matches the script?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
I think picture 4 matches the script.
———
4. Why did you choose that picture? Please tell me the reason and describe the picture you chose.
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
I chose picture 4 for two reasons.
First, it has a teddy bear printed on it. It looks like Sally’s favorite.
Second, it should be a backpack, so she can use both hands while carrying it.
———
Awesome! Let’s move on to the next.
Part H One More Challenge! Reading Information
H_1
You are a student council officer. At a council meeting, it was decided to replace the printer, and you are in charge of purchasing it. You need to compare several printers online. Please read the information silently. I will give you 1 minute to read it.
(Wait 1 minute for the customer to read silently.)

H_2
1. Both ②MF-3774 and ④XP-6530 …
a. are cheaper than the other printers, but lack stock
b. are cheaper than the other printers and come with a repair warranty
c. can be purchased for less than $350 and can print in color
d. can print only in black ink and be repaired for free forever
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
b. Both ②MF-3774 and ④XP-6530 are cheaper than the other printers and come with a repair warranty
———
2. Which parts of the information make you think that?
Answer:
Tutor: Review the answer
(Compliment the customer)
(This is an example answer. As long as the customer’s answer answers the questions, it is correct.)
The answer is,
———
Looking at the prices and warranties, both ②MF-3774 and ④XP-6530 are cheaper than other printers and come with a warranty. So, I think “b” is the correct answer.

———

Part I Free Talk
I_1
Let’s do a free talk about the following topics.
(Please do a free talk if you have time left.)

friend

I_2
What subject do you like?
What subject do you not like?
Who is your best friend? Tell me about him/her.
I_3
Answer:

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New material for Yasuda Gakuen
【Tutor Guide】Beginner – Lesson 1

TUTORS NOTE
!!! This is the TUTOR GUIDE for customized material for Yasuda BEGINNER LESSON 1 !!!
– Follow the instructions in all parts, which are in red font.
Part A Listening
A_1
I will read a passage once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once.
(Script) Today was a nice day at school. I started my morning with basketball practice with my team. After that, our coach praised me for my leadership, which made me feel very happy. In the afternoon class, our group had a good discussion about the group project. Overall, it was a great day.
Hints
coach 監督
praise me for … （私の）…をほめる
leadership （物事の）中心となって行動する力
discussion 話し合い
overall 全体として
A_2
What is her attitude toward school activities?
a. She is nervous about the next exam.
b. She feels like there is a problem with her leadership.
c. She is very happy with school activities.
d. She feels tired after a long basketball practice.
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is “c. She is very happy with school activities.”
Please read aloud the answer sentence(s).
Good job! Let’s move on to the next.
Hints
attitude 態度 　　　　　　
toward … …に対する
nervous 緊張して、不安な
Part B Listening & Description
B_1
Look at the four similar pictures below. Please answer the questions about the differences between the pictures.
　　　　　　　　　　　　　　　　　　　　　　　similar　似ている
　　　　　　　　　　　　　　　　　　　　　　　difference　違い

B_2
1. Look at pictures 1, 2 and 3, 4. Look at where the girl is sitting. What is the difference between them?
Answer: In pictures 1 and 2, she is sitting on a ________.
In pictures __ and __, she is sitting on the lawn*.
　　　　　　　　　　　　　　　　　　　　　　　　　　*lawn　芝生
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
In pictures 1 and 2, she is sitting on a bench.
In pictures 3 and 4, she is sitting on the lawn*.
———
Good job! Let’s move on to the next.
2. Look at pictures 1, 3 and 2, 4. Look at what the girl is doing. What is the difference between them?
Answer: In pictures 1 and 3, she is ___________ to music.
In pictures 2 and 4, she is ___________ a book.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
In pictures 1 and 3, she is listening to music.
In pictures 2 and 4, she is reading a book.
———
Wonderful! Let’s move on to the next.
B_3
3. I will read the script aloud. Which picture matches the script? Please listen carefully.
Read aloud the script below once.
(script) She’s sitting on a bench over there. Maybe she can’t hear us because she’s listening to music.

B_4
3. Which picture matches the script?
Answer: I think picture ___ matches the script.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
I think picture 1 matches the script.
———
4. Why did you choose that picture? Please tell me the reason and describe the picture you chose.
Answer: I chose picture ___ because the script said “sitting on a ______” and “__________ to music.” Only picture ___ matches the script.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
I chose picture 1 because the script said “sitting on a bench” and “listening to music.” Only picture 1 matches the script.
———
Great! Let’s move on to the next.
Part C Reading Graph
C_1
Look at the graph below. It shows the results of a survey asking companies in the U.S. and Japan about the role of AI in the workplace. What can we learn from this graph? Please read the information silently. I will give you 1 minute to read.
(Wait 1 minute for the customer to read silently.)
Hints
It shows … …であることを示す 　　　　　　
result of a survey 調査結果
role 役割
workplace 職場

Hints
Make up for labor shortage　人手不足を補う
Decrease existing workforce　既存従業員の削減
Improve operational efficiency　業務効率の向上
Increase value of existing operations　既存業務の価値を高める
Create new operations to add value　付加価値を高めるために新しい運用を作る

C_2
1. What role of AI has the highest percentage in the U.S.?
Answer: Improve _____________________ has the highest percentage in the U.S.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
“Improve operational efficiency” has the highest percentage in the U.S.
———
2. What role of AI has the highest percentage in Japan?
Answer: Decrease ______________________________ has the highest percentage in Japan.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
“Decrease existing workforce” has the highest percentage in Japan.
———
3. Based on your answers to 1 and 2, explain what you can see in the graph using numbers.
Answer: According to the graph, the top AI role in the U.S. is “Improve ______________________________”. It’s about ____ percent.
On the other hand, in Japan, the top AI role is “Decrease _________________________.” It’s ___ percent.
It shows there is a difference in the top roles of AI between the two countries.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
According to the graph, the top AI role in the U.S. is “Improve operational efficiency”. It’s about 49 percent.

*48 and 50 percent are also correct.

On the other hand, in Japan, the top AI role is “Decrease existing workforce.” It’s 41 percent.
It shows there is a difference in the top roles of AI between the two countries.
———
You did a great job reading and describing the graph!
Let’s move on to the next.

Hints
highest 最も高い 　　　　　　
On the other hand 一方
Part D Reading Information
D_1
You are a student council officer. At a council meeting, it was decided to replace the printer, and you are in charge of purchasing it. You need to compare several printers online. Please read the information silently. I will give you 1 minute to read.
(Wait 1 minute for the customer to read silently.)
Hints
a student council officer 生徒会役員 　　　　　　
it was decided to … …することが決定した
replace 交換する、買い替える
in charge of … ..を担当する
purchase 購入する
compare 比較する

Hints
delivery time 納期 　　　　　　
per … …あたり
approximately およそ
come with … …付き
unknown 不明の
lack of stock 在庫切れ
repair warranty 修理保証

D_2
1. If you are looking for a printer that can print in black ink for less than 3 cents per sheet and has the fastest delivery, which printer will you choose?
Answer:
　　　　　　　　　　　　　　　less than ～　～以下
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
I will choose “ ②MF-3774”.
———
2. Which parts of the information make you think that?
Answer: Looking at ___________ per sheet, numbers 1, 2, and 3 can print in black ink for less than 3 cents per sheet.
Compare the ________ times of those three printers, _________ has the fastest delivery.
So, I think “__________” is the correct answer.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
Looking at the print cost per sheet, numbers 1, 2, and 3 can print in black ink for less than 3 cents per sheet.
Compare the delivery times of those three printers, ②MF-3774 has the fastest delivery.
So, I think “ ②MF-3774” is the correct answer.
———
Wonderful job! Let’s move on to the next.
Part E Reading the Discussion & Your Opinion
E_1
Two people are having a conversation about a topic where they have differing opinions. Please read the entire dialogue aloud.

　　　　　　　　　　　　　　　　　*differing opinions　異なる意見
　　　　　　　　　　　　　　　　　*entire　すべて
(Make the customer read aloud the entire dialogue alone. Wait for the customer to finish reading.)

E_2
Sonny:
 Hi, Nicky. You know, my brother, Harry, has been telling me that he wants a smartphone.
Nicky:
 Really, Sonny? He’s only ten years old. It’s not yet time for him to have one.
Sonny:
 Maybe, but I think there are some functions that will be helpful for children and their families.
Nicky:
 Do you mean that it will be easy for him to contact his family and friends?
Sonny:
 Yes. Another one is GPS, which allows parents to see where their kids are so that they don’t worry so much.
Nicky:
 Although it may be useful, I’m still worried about allowing kids to use smartphones. You know, children should not use the Internet.
Sonny:
 I know what you mean.
Nicky:
 Using smartphones should be controlled by adults to prevent trouble in the future.
Sonny:
 You are correct. We should teach them how to use smartphones safely.
function　機能
mean …　…という意味
contact　連絡をとる
GPS　居場所がわかるシステム
allow　可能にする、許す
although …　…だけれども
adult　大人
prevent　防ぐ
safely　安全に

E_3
1. What are they talking about?
Answer: They are talking about children having _____________.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
They are talking about children having smartphones.
———
2. Between Nicky and Sonny, who agrees and who disagrees with the topic?
Agree: _______ agrees with the topic.
Disagree: _______ disagrees with the topic.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
Sonny agrees with the topic.
Nicky disagrees with the topic.
———
3. What is one of the opinions in the conversation that agrees with the topic?
Answer: It will be ______ for him to contact his family and friends.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
It will be easy for him to contact his family and friends.
———
4. What is one of the opinions in the conversation that disagrees with the topic?
Answer: Children should not use ____________.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
Children should not use the Internet.
———
5. If you agree with the topic, what do you think is a good point?
Answer: I think ______________________ is a good point.
Example:
– Being able to contact someone anywhere　どこでも連絡が取れること
– Improving IT literacy　ITを活用する能力を向上させること
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
(Any customer’s answer(s) is/are correct. Compliment the customer.)
———
　
6. If you disagree with the topic, what do you think is a bad point?
Answer: I think ______________________ is a bad point.
Example:
– Spending too much time on the phone　スマホに時間を使いすぎること
– The risk of being involved in accidents by visiting dangerous websites　危険なウェブサイトにより事故に巻き込まれるリスク
Tutor: Review the answer
(Any customer’s answer(s) is/are correct. Compliment the customer.)
　
7. Finally, please tell me your own opinion. What do you think about the topic?
Children having smartphones.
Answer: I agree. / I disagree.
Because ____________________________________.
Tutor: Review the answer
(Any customer’s answer(s) is/are correct. Compliment the customer.)
Part F One More Challenge! Listening
F_1
I will read a dialogue once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once along with each name.
(Script; read along with names)
Alex：Kate’s birthday is coming up. What do you think we should give her as a gift?
Saki：Perhaps a lovely cookbook with lots of pictures would be a good idea.
Alex：Nice. We could also get something nice to serve her cooking on so that she can show it off on social media.
Saki：That’s an excellent idea! Let’s search for a pretty one, and maybe we can find a book to go with it.

F_2
What are they going to do next?
a. Buy some kitchen tools.
b. Find an online gift store.
c. Give Kate lots of pictures.
d. Choose a plate and a book.
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is “d. Choose a plate and a book.”
Please read aloud the answer sentence(s).
Good job! Let’s move on to the next.
Hints
a cookbook 料理本 　　　　　　
a plate お皿
Part G One More Challenge! Listening & Description
G_1
Look at the four similar pictures below. Please answer the questions about the differences between the pictures.
Hints
shape 形 　　　　　　
a tote bag トートバッグ
a backpack リュック

G_2
1. Look at pictures 1 and 3. What is the difference between pictures 1 and 3?
Answer: The difference between pictures 1 and 3 is the _______.
Picture 1 is a ____________.
Picture 3 is a ____________.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
The difference between pictures 1 and 3 is the shape.
Picture 1 is a tote bag.
Picture 3 is a backpack.
———
2. Look at pictures 3 and 4. What is the difference between pictures 3 and 4?
Answer: The difference between pictures 3 and 4 is the prints.
Picture 3 has a ( teddy bear / flower ) printed on it.
Picture 4 has a ( teddy bear / flower ) printed on it.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
The difference between pictures 3 and 4 is the prints.
Picture 3 has a teddy bear printed on it.
Picture 4 has a flower printed on it.
———
G_3
I will read a passage once. Choose the most appropriate answer to the question. Please listen carefully.
Read aloud the script below once.
(Script) Look. He looks like Sally’s favorite teddy bear, and she can still use both hands while carrying it. That one is perfect for her.

G_4
3. Which picture matches the script?
Answer: I think picture ____ matches the script.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
I think picture 4 matches the script.
———
4. Why did you choose that picture? Please tell me the reason and describe the picture you chose.
Answer: I chose picture ___ for two reasons. First, it has a ( teddy bear / flower) printed on it. It looks like Sally’s favorite. Second, it should be a ( tote bag / backpack ), so she can use both hands while carrying it.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
I chose picture 4 for two reasons.
First, it has a teddy bear printed on it. It looks like Sally’s favorite.
Second, it should be a backpack, so she can use both hands while carrying it.
———
Awesome! Let’s move on to the next.
Part H One More Challenge! Reading Information
H_1
You are a student council officer. At a council meeting, it was decided to replace the printer, and you are in charge of purchasing it. You need to compare several printers online. Please read the information silently. I will give you 1 minute to read it.
(Wait 1 minute for the customer to read silently.)

H_2
1. Both ②MF-3774 and ④XP-6530 …
a. are cheaper than the other printers, but lack stock
b. are cheaper than the other printers and come with a repair warranty
c. can be purchased for less than $350 and can print in color
d. can print only in black ink and be repaired for free forever
Answer:
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
b. Both ②MF-3774 and ④XP-6530 are cheaper than the other printers and come with a repair warranty
———
2. Which parts of the information make you think that?
Answer: Looking at the prices and warranties, both ②MF-3774 and ④XP-6530 are __________ than other printers and _______ with a warranty. So, I think ___ is the correct answer.
Tutor: Review the answer
(Compliment the customer)
The answer is,
———
Looking at the prices and warranties, both ②MF-3774 and ④XP-6530 are cheaper than other printers and come with a warranty. So, I think “b” is the correct answer.

———

Part I Free Talk
I_1
Let’s do a free talk about the following topics.
(Please do a free talk if you have time left.)

friend

I_2
What subject do you like?
What subject do you not like?
Who is your best friend? Tell me about him/her.
I_3
Answer:
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