All posts by weblio

szintl24_cllg_1

Business Calls
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
appointment　予約
Do you have an appointment with Ms. Garcia?
go over　調べる、入念に目を通す
Let’s go over the meeting agenda.
convenient　都合がいい
What day would be the most convenient for you?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
appointment
go over
convenient
1.
Would 10 o’clock be a ________ time for you?
2.
I’d like to make an ________ with Mr. Yamamoto, please.
3.
Please ___________ your sales report before the meeting.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I’m afraid he’s in another appointment right now.
2.
He should be back by 3 o’clock.
3.
I’ll put you through to Mr. Smith.
4.
When would it be convenient for you?
5.
I’m looking forward to talking with you again.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
YOU:
Good morning. This is Lark Inc. How may I help you?
CLIENT:
Hello, this is Jennifer White from the Tokyo headquarters. May I speak to Mr. Josh Smith, please?
YOU:
I’m ________ he’s in another appointment right now.
D_5
CLIENT:
What time will he be available?
YOU:
He ________ back by 3 o’clock.
D_6
CLIENT:
Hello, this is Jennifer White. I called earlier to talk to Mr. Smith.
YOU:
Oh yes, I’ll put ____________ to Mr. Smith.
D_7
YOU:
When would it be ________ for you?
CLIENT:
How about June 27th in the morning?
D_8
CLIENT:
Would 10 o’clock be a good time for the meeting?
YOU:
Of course. I’m ____________ to talking with you again.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CLIENT:
Hello, may I speak to Mr. Satsuki Honda?
YOU:
Oh, I’m ________ he’s in another meeting right now.
E_3
CLIENT:
What time do you think he wil be back?
YOU:
He ________ be back in the office by 1 o’clock.
E_4
CLIENT:
Hello, this is Sean Pitt. I called earlier to talk to Ms. Anderson.
YOU:
Oh yes, please wait. I’ll ________ through to Ms. Anderson.
E_5
CLIENT:
Would 2 o’clock be fine with you?
YOU:
Yes. I’m looking _____________ talking with you again.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

F_2
YOU:
 Good morning. This is Inksword Inc. How may I help you?
CLIENT:
 Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please?
YOU:
 I’m afraid she’s in another appointment right now.
CLIENT:
 That’s all right. What time will she be available?
YOU:
 She should be back by 2 o’clock.
CLIENT:
 I see. I’ll call back later.
CLIENT:
 Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown.
YOU:
 Ah yes, one moment. I’ll put you through to her.
CLIENT:
 Good day, Ms. Brown. I’d like to go over the sales plan. When would it be convenient for you?
YOU (Ms. Brown):
 (Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock be fine with you?
CLIENT:
 Of course, no problem. I’m looking forward to talking to you again.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

G_2
YOU:
 Good morning. This is Inksword Inc. How ________ help you?
CLIENT:
 Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please?
YOU:
 I’m ________ she’s in another appointment right now.
CLIENT:
 That’s all right. What time will she be available?
YOU:
 She ________ be back by 2 o’clock.
CLIENT:
 I see. I’ll call back later.
CLIENT:
 Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown.
YOU:
 Ah yes, one moment. I’ll ________ you ________ to her.
CLIENT:
 Good day, Ms. Brown. I’d like to go over the sales plan. When would it be _____________ for you?
YOU (Ms. Brown):
 (Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock ________ with you?
CLIENT:
 Of course, no problem. I’m looking _________ to talking to you again.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

H_2
YOU:
 Hello. _________________________?
CLIENT:
 Hello. May I speak to Mr. Yuto Takeda?
YOU:
 I’m _________________________.
CLIENT:
 What time will he be available?
YOU:
 He _________________________.
CLIENT:
 Hello, this is Tristan Wood. I called earlier to talk to Mr. Takeda.
YOU:
 Yes, _________________________.
CLIENT:
 (Took over the phone) Hi, Yuto-san. I’d like to go over the marketing plan. When would it be convenient for you?
YOU (Mr. Takeda):
 (Took over the phone) Hi, Tristan-san! Well… _________________________?
CLIENT:
 No problem! I’m looking forward to talking to you again.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A business partner is calling to talk to the sales manager, but she is not around. Please advise the caller.

(Your tutor will pretend to be the customer.)
I_3
– May I speak to Ms. Sandra Hall?
– What time will she be available?
– Okay, I’ll call again later.
I_4
Situation 2:
You are a business partner calling to talk to the marketing director, but he is not around. Ask the receptionist for advise.

(Your tutor will pretend to be the customer.)
I_5
– I’m afraid he is in another meeting at the moment.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
I_6
Situation 3:
You want to request a meeting with the sales team about the proposal. Please talk to the sales department manager.

(Your tutor will pretend to be the customer.)
I_7
– May I know the purpose of this call?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
I_8
Situation 4:
You are the sales department manager, and a business partner wants to request a meeting with you. Advise the manager what to do.

(Your tutor will pretend to be the customer.)
I_9
– I’d like to go over the sales report we received.
– When would it be convenient for you?
– What time do you prefer?
I_10
Awesome! Now you can serve your customers and clients!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Language Course” at your school?
2.
Have you ever talked on the phone in English?
If yes, how was it? Is it difficult for you or not?
If not, do you think you will get nervous?
3.
What are you going to do after school today?
J_3
Answer:

szintl24_sbbz_4

Customer Service at the Museum
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
type　（文字を）タイプする、打ち込む
Can you type the Korean word?
exhibition 　展示（会）、展覧（会）
The museum is staging an exhibition of Picasso’s work.
borrow　借りる
Could I borrow an audio guide?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
type
exhibition
borrow
1.
Could I ________ the audio guide for a while?
2.
Now let’s get on to the next ________ room.
3.
Can you ________ in Japanese?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you like a personal booth or an open seat?
2.
Three hours, so that would be 2,000 yen.
3.
Can I see your student ID?
4.
It’s in the special exhibition hall on the second floor.
5.
Here you are.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Would ___________ a personal booth or an open seat?
CUSTOMER:
I’d like a personal booth, please.
D_5
CUSTOMER:
How much for two hours?
STAFF:
Three hours, so that ______ 2,000 yen.
D_6
STAFF:
Can _________ your student ID?
CUSTOMER:
Yes, here you are.
D_7
CUSTOMER:
Where can I see the paintings of Picasso?
STAFF:
It’s in the special ______ hall on the second floor.
D_8
CUSTOMER:
Do I need to leave a deposit?
STAFF:
No, you don’t ______ to.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
How many _______ do you want to use the internet?
CUSTOMER:
For two hours.
E_3
CUSTOMER:
Do I need to pay first?
STAFF:
No, you can ______ when leaving.
E_4
CUSTOMER:
Where is the special exhibition hall on this map?
STAFF:
It’s ______.
E_5
CUSTOMER:
Where’s the Leonardo da Vinci exhibition?
STAFF:
The Leonardo da Vinci exhibition is ______ second floor.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

F_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What language would you prefer?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we require a small deposit of 1,000 yen.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll get the deposit back when you return the audio guide.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy your tour!
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

G_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What language __________ prefer?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we _______ a small deposit of 1,000 yen.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll _____ the deposit _____ when you return the audio guide.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy ____________!
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

H_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What __________________________?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we _______________________________.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll _______________________________.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy ____________!
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer would like to use the internet. Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to use the internet.
– How much is it for one hour?
– I’d like to use a desktop, please.
I_4
Situation 2:
A customer would like to use a Japanese-model laptop. Assist him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to use a laptop.
– Do you have any models in Japanese?
– Can I also type in Korean?
I_6
Situation 3:
A customer visits a museum. Assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– I’d like three adult tickets.
– Do you have a Japanese audio guide?
– Will I get the deposit back later?
I_8
Situation 4:
A customer would like to see the Monet exhibition in a museum. Assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Where’s the Monet exhibition?
– Could I have a floor guide?
– Where is the special exhibition hall on this map?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Do you like visiting a museum? Why or why not?
2.
If you got lost in a foreign country, what would you do?
3.
What can we do in internet cafes? Could you explain it?
J_3
Answer:

szintl24_sbbz_3

Restaurant Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. Do you have any plans for this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
party　団体、グループ
There are four people in our party.
pay with ~　〜で支払う
Would you like to pay with cash or a credit card?
bill　明細書
Can we have our bill, please?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
party
pay with ~
bill
1.
Here’s your ________, ma’am.
2.
How many people are in your ＿＿＿＿＿＿?
3.
I’d like to ________ cash.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You can take Bus No.5 to get to the Museum of Contemporary Art.
2.
The next bus leaves at 10:20.
3.
It costs 300 yen.
4.
You can buy a ticket at the ticket vending machine.
5.
It will take 15 minutes.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
What bus should I take to get to get to the Museum of Contemporary Art?
STAFF:
You __________ Bus No.5 to get there.
D_5
CUSTOMER:
What time does the next bus leave?
STAFF:
It __________ at 10:20.
D_6
CUSTOMER:
How much does it cost to get there?
STAFF:
__________ 300 yen.
D_7
CUSTOMER:
Where can I buy a ticket?
STAFF:
You can buy a ticket at ______________ machine.
D_8
CUSTOMER:
How long will it take to get there?
STAFF:
It __________ 15 minutes.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Would you __________ else?
CUSTOMER:
No, we’re good.
E_3
STAFF:
Here’s the ________, sir/ma’am.
CUSTOMER:
Thank you. What’s your best-seller?
E_4
CUSTOMER:
Can I have the check, please?
STAFF:
Okay, sir/ma’am. Would you like to ________ cash?
E_5
CUSTOMER:
I’ll pay with credit card.
STAFF:
All right. Here’s the ________, sir/ma’am.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 It was delicious. Can I have the check, please?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d like to pay with a credit card.
STAFF:
 Sure. I’ll be right back with the card reader. Here you go. Please insert your card.
CUSTOMER:
 Okay.
STAFF:
 Just confirm the amount and enter your PIN, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank you for visiting our restaurant.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 It was delicious. Can __________ check, please?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d like to pay __________.
STAFF:
 I’ll be right back with the card reader. Here you go. Please __________ your card.
CUSTOMER:
 Okay.
STAFF:
 Just confirm __________ and enter __________, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank you __________ our restaurant.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 It was delicious. Can _____________?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d __________________________.
STAFF:
 I’ll be right back with the card reader. Here you go. Please _____________.
CUSTOMER:
 Okay.
STAFF:
 Just _____________, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank __________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
Four customers come into the restaurant. Greet and welcome them.

(Your tutor will pretend to be the customer.)
I_3
– All four of us.
– No, we don’t have a reservation.
– Do you still have a table next to the window?
I_4
Situation 2:
Offer an appetizer to the customer and ask for his/her main course.

(Your tutor will pretend to be the customer.)
I_5
– Can I have the menu?
– A bowl of mushroom soup, please.
– I’d like some pork ribs for my main meal.
I_6
Situation 3:
A tourist wants to buy a ticket for the train, but he/she doesn’t know how. Guide him/her kindly.

(Your tutor will pretend to be the customer.)
I_7
– Excuse me, could you help me?
– Where can I get a ticket?
– How long does it take to get to Minami Park?
I_8
Situation 4:
A tourist wants to visit a museum of modern art. Assist him/ her kindly.

(Your tutor will pretend to be the customer.)
I_9
– What bus should I take to get to the Museum of Modern Art?
– What time does the next bus leave?
– How much to the Museum to Modern Art?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What is your favorite restaurant? What do you like the most about it?
2.
What do you want to recommend for foreign tourists to do in Japan?
3.
Do you like to try new restaurants or go to those you have already been to? Why?
J_3
Answer:

szintl24_sbbz_5

Clothing Store
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
dressing room　更衣室、試着室
Excuse me, where can I find the dressing room?
flashy　派手な、けばけばしい
I don’t like this dress very much. It’s too flashy.
made of ~　～からできている
This shirt is made of 100 percent linen.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
made of ~
dressing room
flashy
1.
The ________ is over there. You can try the clothes out.
2.
May I know what these pants are ________?
3.
I think this jacket is a little bit ________.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Welcome. Do you need any help?
2.
I’m afraid the large size is sold out.
3.
May I help you?
4.
Where do you want to sit?
5.
What is this shirt made of?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Welcome. Do you need ________?
CUSTOMER:
Yes, could you show me that shirt?
D_5
CUSTOMER:
Do you have a large size of this shirt?
STAFF:
________ the large size is sold out.
D_6
STAFF:
May I ______ you?
CUSTOMER:
I’m just looking, thank you.
D_7
CUSTOMER:
I’d like three tickets for adults.
STAFF:
Okay, Where do you ________ to sit?
D_8
CUSTOMER:
What is this shirt made of?
STAFF:
It’s ________ of 100 percent silk.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Could you show me that shirt?
STAFF:
Okay. ________ you are.
E_3
CUSTOMER:
Could I try it on?
STAFF:
Yes, there’s a ________ over there.
E_4
CUSTOMER:
Is the dress too flashy for me?
STAFF:
It looks nice _____ you.
E_5
CUSTOMER:
I’ll take this. How much is this?
STAFF:
______ 15,000 yen.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Welcome. Do you need any help?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 Here you are.
CUSTOMER:
 What are they made of?
STAFF:
 They’re 100 percent cotton.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, you can use the dressing room over there.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 It’s 9,000 yen.
CUSTOMER:
 Okay, I’ll take this pair.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Welcome. Do you __________ help?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 Here ________.
CUSTOMER:
 What are they made of?
STAFF:
 They’re ________ cotton.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, you can use the __________ over there.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 ______ 9,000 yen.
CUSTOMER:
 Okay, I’ll take this pair.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Welcome. _________________?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 _________________.
CUSTOMER:
 What are they made of?
STAFF:
 They’re _________________.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, _________________.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 _________________.
CUSTOMER:
 Okay, I’ll take this pair.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is looking for a suit. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– I’m looking for suits for work.
– I like the design, but it’s a little too small. Do you have a large size?
– How much is it?
I_4
Situation 2:
A customer cannot decide what to wear to a party. Give the customer advice and assist him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’m just looking, thank you.
– What dress do you think is good for a party?
– What color do you think looks good?
I_6
Situation 3:
A customer wants to watch a baseball game. Assist him/her.

(Your tutor will pretend to be the customer.)
I_7
– What teams are playing tonight?
– When does the game start?
– Are there still gate tickets available?
I_8
Situation 4:
A customer is purchasing tickets for a soccer game. Assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– I’d like two tickets for adults, please.
– Near the midfields.
– How much are the tickets?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
How often do you go shopping? What did you buy recently? What do you want to buy next?
2.
Which do you prefer, shopping online or at a store? Why?
3.
What is your favorite sport? Why do you like it? Do you play or watch it?
J_3
Answer:

szintl24_sbbz_2

Hotel Stay/Phone Calls with Clients
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
reservation　予約
Can I make a reservation?
included　含まれている、～込み
Breakfast is included in the room charge.
voucher　クーポン券
Here is your breakfast voucher.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
included
sign up
1.
Drink service is ___________ in the room charge.
2.
We have to make a hotel room ___________ for our vacation.
3.
You can use the ___________ on your next stay.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
May I have your name, please?
2.
Do you have a reservation?
3.
May I have your order?
4.
What time will he be back?
5.
He should be back around 7 o’clock this evening.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
I’d like to check in.
STAFF:
May I have your ______, please?
D_5
STAFF:
Do you have a ____________?
CUSTOMER:
Yes, I made a reservation on the Internet.
D_6
STAFF:
May _________ your order?
CUSTOMER:
Four fried chickens and two salads, please.
D_7
CUSTOMER:
What time will he be ______?
STAFF:
He should be back by 3 p.m.
D_8
STAFF:
He ________ back around 7 o’clock this evening.
CUSTOMER:
Okay, I’ll call back later.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
What’s your room _________?
CUSTOMER:
I’m in 1503.
E_3
STAFF:
You’ll be ________ two nights in a twin-bedded room, right?
CUSTOMER:
Yes.
E_4
STAFF:
How about drinks?
CUSTOMER:
Well.., two sodas, please.
E_5
You:
_________ like to have lunch tomorrow?
Your coworker:
That sounds great. Where should we meet up?
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse me, may I have your name, please?
CLIENT:
 It’s John Todd.
YOU:
 I’m sorry. She’s not in the office right now.
CLIENT:
 What time will she be back?
YOU:
 She should be back around 4 p.m.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.

grocery"

G_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse me, _________ have your name, please?
CLIENT:
 It’s John Todd.
YOU:
 I’m sorry. She’s _______ in the office right now.
CLIENT:
 What time will she be back?
YOU:
 She __________ be back around 4 p.m.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.

grocery"

H_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse _______________________________?
CLIENT:
 It’s John Todd.
YOU:
 I’m _______________________________.
CLIENT:
 What time will she be back?
YOU:
 She _______________________________.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist would like to order room service. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I would like to order room service.
– It’s room 218.
– I’d like medium-rare steak.
I_4
Situation 2:
A tourist has just arrived at the hotel. Handle his/her check-in.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to check in.
– Yes, I made a reservation on the Internet.
– Is breakfast included in the room charge?
I_6
Situation 3:
A tourist asks for some help and requests. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_7
– The hot water in the shower doesn’t work.
– Sure, I’ll wait. Oh, also, could you give me a wake-up call at 7:00 tomorrow morning?
– Okay, thank you.
I_8
Situation 4:
You are on the phone with your colleague. Invite him/her to lunch.

(Your tutor will pretend to be the customer.)
I_9
– Hello. __(name)__ speaking.
– I’d love to. Where should we meet up?
– How about meeting at 12 p.m. ?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.
What items do you always bring with you when you travel? Why?
3.
Which sightseeing spots do you recommend in your area? What can we do there?
J_3
Answer:

szintl24_sbbz_1

In-Flight Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
fasten　締める
Excuse me, sir, please fasten your seat belt.
purpose　目的
What’s the purpose of your visit?
occupation　職業
Please state your name, age, and occupation.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
fasten
purpose
occupation
1.
Do you know the ________ of the meeting?
2.
She wrote “police officer” as her ________.
3.
Could you help me ________ this strap around my bag?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
We have coffee, black tea, and soda. What would you like?
2.
Would you like a blanket?
3.
Please fasten your seat belts.
4.
What’s the purpose of your trip?
5.
Could you speak slower?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
We have coffee, black tea, and soda. What _____________?
CUSTOMER:
Coffee, please.
D_5
STAFF:
Hello, Sir/Ma’am. Would _________ a blanket?
CUSTOMER:
Yes, please. Thank you.
D_6
STAFF:
Please ________ your seat belts.
CUSTOMER:
Oh, okay!
D_7
STAFF:
What’s the ________ of your trip?
CUSTOMER:
Sightseeing.
D_8
CUSTOMER:
How long does it take to Manila?
STAFF:
I’m sorry, ________ you speak slower?
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
May I ________ you a drink?
CUSTOMER:
Do you have something cold?
E_3
STAFF:
We have Japanese newspapers. _______ you like Iroha or Sakura?
CUSTOMER:
Sakura, please.
E_4
STAFF:
How ________ will you be staying?
CUSTOMER:
Five days only.
E_5
STAFF:
Excuse me, ________ say that again?
CUSTOMER:
Sure. Where is the train station?
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could you say that again?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How much would you like to exchange?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s exchange rate?
STAFF:
 Certainly. It’s 150 yen to the dollar.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid but there is the fee, 2.5 yen per dollar. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could _________ again?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How much would you like to _________?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s _________?
STAFF:
 Certainly. It’s 150 _________.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid but there is _________, 2.5 yen per dollar. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could _______________________________?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How _______________________________?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s ___________________________?
STAFF:
 Certainly. It’s _______________________________.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid _______________________________. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger wants to have a drink. Offer the passenger the available drinks on the airplane.

(Your tutor will pretend to be the customer.)
I_3
– Do you have something hot?
– I’d like black tea, please.
– None. Just the tea. Thank you.
I_4
Situation 2:
A passenger is going through immigration. Ask him/her the necessary questions.

(Your tutor will pretend to be the customer.)
I_5
– Ten days.
– For sightseeing.
– I’ll be staying at my friend’s house.
I_6
Situation 3:
A tourist is asking for directions but you cannot understand him/her. Use the appropriate phrases when you cannot understand what people say.

(Your tutor will pretend to be the customer.)
I_7
– Do you know where the nearest train station is?
– How do I get there?
– How long will it take for me to get there?
I_8
Situation 4:
A tourist is exchanging Japanese yen to US dollars. Assist the tourist with the amount to be exchanged, the exchange rate, and the fee.

(Your tutor will pretend to be the customer.)
I_9
– What’s today’s exchange rate?
– Please give me 20,000 yen in dollars.
– How much is the fee?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Sightseeing Business Course” at your school?
2.
How often do you travel? For what purposes?
3.
What are you going to do after school today?
J_3
Answer:

szintl24_ckcg_5

Duty-Free Shop
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
tax-free 免税の、免税で
Many basic foodstuffs, such as bread and milk, are tax-free.
require　必要とする
You are required to buy 4,000 yen worth of products or more.
tax refund　税金の払い戻し
Please keep your receipt for the tax refund.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
tax-free
require
tax refund
1.
You are ______ to have your passport ready.
2.
You need to bring your purchase, your passport, and the receipt for the ______.
3.
These items are ______.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You are required to ～.
2.
I’m afraid ～.
3.
You can apply for ～.
4.
less than ～ yen
5.
～ yen or more
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Do you want a tax refund? First, you are ______ to buy 5,000 yen or more of products.
CUSTOMER:
I see. Thank you for the information.
D_5
CUSTOMER:
Are these items tax-free?
STAFF:
I am ______ you cannot purchase those items tax-free.
D_6
CUSTOMER:
I spent 4,500 yen at this shop. Can I apply for a tax refund?
STAFF:
Yes, you can ______ it. It’s necessary to spend 4,000 yen or more.
D_7
CUSTOMER:
I spent 3,000 yen at this shop. Can I apply for a tax refund?
STAFF:
No, you can’t apply for it. Your purchase is ______ 4,000 yen, so you have to buy more to apply for a tax refund.
D_8
CUSTOMER:
I spent 4,000 yen at this shop. Can I apply for a tax refund?
STAFF:
No, you can’t apply for it. It’s necessary to spend 5,000 ______.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
I want to buy Japanese souvenirs. What do you recommend?
STAFF:
I ________ Maneki-Neko. It can bring you luck!
E_3
CUSTOMER:
Is this a tax-free shop?
STAFF:
No, it’s not. The products at this shop are not ______.
E_4
CUSTOMER:
How can I apply for a tax refund?
STAFF:
You need to bring your purchase, your passport, and the receipt to the tax-free counter.
E_5
CUSTOMER:
Excuse me, where is the tax-free counter?
STAFF:
I can take you to the ______ counter. Please have your passport ready.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you can’t apply for it.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You have to spend 10,000 yen or more.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The tax-free counter is one floor above. To complete the application, please make sure to bring your purchase, the receipt, and your passport.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that you’re required to do that within today.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not tax-free, but not that expensive.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you can’t ________ it.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You have to spend 10,000 yen ________.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The ________ counter is one floor above. To ________ the application, please make sure to bring your purchase, the receipt, and your passport.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that you’re ________ do that within today.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not ________, but not that expensive.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 I spent 5,000 yen at this shop. Can I apply for a tax refund?
STAFF:
 I’m afraid, but you _______________________________.
CUSTOMER:
 What is the minimum purcahse to apply for a tax refund?
STAFF:
 You _______________________________.
CUSTOMER:
 I see. I’ll buy more than 10,000 yen. Where can I apply for it?
STAFF:
 The _____________________________. To _____________________________.
CUSTOMER:
 Is that all I need?
STAFF:
 Yes, but please keep in mind that _______________________________.
CUSTOMER:
 Thanks. By the way, I want to buy Japanese souvenirs. What do you recommend for souvenirs?
STAFF:
 I recommend omamori, Japanese lucky charms. They are not ____________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to apply for a tax refund but has not reached the required minimum amount (3,000 yen). Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Can I apply for a tax refund?
– I spent 3,000 yen at this shop.
– Should I bring my passport?
I_4
Situation 2:
A tourist wants to apply for a tax refund. Tell him or her the requirements to get a tax refund.

(Your tutor will pretend to be the customer.)
I_5
– How much am I required to buy?
– What do I need to bring to the tax-free counter?
– Can you take me to the tax-free counter?
I_6
Situation 3:
A tourist is interested in buying Japanese souvenirs. Please give him or her a recommendation.

(Your tutor will pretend to be the customer.)
I_7
– What do you recommend for souvenirs?
– Is it tax-free?
– That’s a great recommendation.
I_8
Situation 4:
A tourist wants to know if some items in the shop are tax-free. Assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Are those items tax-free?
– Where are the tax-free items located?
– Can you check if these items are tax-free?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What do you think are some of the best parts of traveling?
2.
What Japanese souvenir would you recommend to a foreign friend? Why?
3.
What kinds of souvenirs do you usually buy when you travel? Could you tell me about them?
J_3
Answer:

szintl24_ckcg_4

Guiding Guests at Events
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
crowded　混みあった
Please keep it in mind that the hall is crowded right now.
take part in ~　～に参加する
You can take part inthe street games.
sold out　売り切れた
The tickets are almost sold out, so please be quick.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
crowded
take part in ~
sold out
1.
My apologies, but the tickets are already ________.
2.
This street is usually ________ around this time of the year.
3.
If you want to ________ the contest, you must register first.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You can try ~
2.
Are you interested in ~?
3.
You should ~
4.
sold out
5.
~ is held at …
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
Hi! Are there any events in this area?
STAFF:
You ________ watching the fireworks show at Murasaki Park.
D_5
CUSTOMER:
Excuse me. I’m wondering if there are any sports events right now.
STAFF:
Are you ________ soccer? There’s a soccer tournament about to be held at Mizuiro Stadium.
D_6
CUSTOMER:
What should I do at the summer festival?
STAFF:
________ participate in the games. There are many to choose from.
D_7
CUSTOMER:
Hi. Are there still tickets available for the musical performance tonight?
STAFF:
Yes, but the tickets will be _______ soon.
D_8
CUSTOMER:
Excuse me. May I know where the international rugby tournament is happening?
STAFF:
It’s ________ Kohaku Stadium.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Why are there so many people over there?
STAFF:
This park is ________ because the firework show is taking place.
E_3
CUSTOMER:
Hi, I’m new in this area. Is there an event you can recommend?
STAFF:
________ interested in the arts? There’s an ongoing art festival right now.
E_4
CUSTOMER:
Excuse me! Two men seem to be in trouble with each other!
STAFF:
Okay. I’ll send security guards over there as ________ possible.
E_5
CUSTOMER:
Hi, is there a music festival happening around this area?
STAFF:
Yes. It is being ________ Rising Sun Park. Tickets are still available.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me. Is this the General Information Center?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can make an announcement to help you. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When did you get separated from your son?
CUSTOMER:
 Um… I’m not sure but I think we got separated when the fireworks are finished.
STAFF:
 Where was that?
CUSTOMER:
 I think I lost my son at Midori park where the festival was taking place.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me. Is this the ________ Center?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can ________ to help you. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When did you ________ from your son?
CUSTOMER:
 Um… I’m not sure but I think we got separated when ________ are finished.
STAFF:
 Where was that?
CUSTOMER:
 I think I lost my son at Midori park where the festival ________ place.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me. Is this _______________________________?
STAFF:
 Yes, you are right. This is the General Information Center.
CUSTOMER:
 Could you make an announcement to help me find my son?
STAFF:
 Yes, we can ___________________________. May I ask you a couple of things?
CUSTOMER:
 Of course. My son, Jack is wearing a red hat.
STAFF:
 Certainly. When _______________________________?
CUSTOMER:
 Um… I’m not sure but I think _______________________________.
STAFF:
 Where was that?
CUSTOMER:
 I think I _______________________________.
STAFF:
 Thank you, sir (ma’am). I will make an announcement shortly.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist wants to see a marching band from an international school. Please give him/her details about the event.

(Your tutor will pretend to be the customer.)
I_3
– Where is it being held?
– Are those tickets available yet?
– How do I get there?
I_4
Situation 2:
A tourist wants to watch a concert. Please give him/her details about the event.

(Your tutor will pretend to be the customer.)
I_5
– Are there any upcoming concerts?
– Where is it being held?
– Can I still buy tickets?
I_6
Situation 3:
A tourist is interested in the Sapporo Snow Festival. Please give him/her details about the festival.

(Your tutor will pretend to be the customer.)
I_7
– What can I do there?
– For how long does the festival last?
– How do I get there?
I_8
Situation 4:
A tourist is looking for his/her lost child in a department store. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– I’m looking for my son. His name is Kai.
– He’s five years old.
– He’s wearing a blue t-shirt, brown shorts, and black running shoes.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What events are you interested in?
2.
Which seasonal event do you like the most? Why?
3.
Have you ever performed anything at an event? If so, how was it? If not, what would you like to do?
J_3
Answer:

szintl24_ckcg_3

Give Directions
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What is your plan for this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
intersection　交差点
Walk along the road and turn left at the next intersection.
in front of　～の前
You’ll find the souvenir shop in front of the restaurant.
on foot　徒歩で
The best way to get there is on foot.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
intersection
in front of
on foot
1.
It will take you about 15 minutes ______.
2.
Turn left at the ______ onto Midori Avenue.
3.
You can see it ______ the fast food restaurant.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you like to go to ~?
2.
Go straight down this street.
3.
Turn left/right at the next intersection.
4.
Walk along the street.
5.
You’ll see ~ on your left/right.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Hello, sir/ma’am. Would ________ the city hall?
CUSTOMER:
Yes, please. Thank you.
D_5
CUSTOMER:
Excuse me. Could you tell me where the bookstore is?
STAFF:
Ah, you just have to ________ down this street.
D_6
CUSTOMER:
Hi, how do I go to the convenience store?
STAFF:
Go straight and ________ left at the next ________.
D_7
CUSTOMER:
How do I get to the train station?
STAFF:
You’re on the right track. Just keep walking ________ the street.
D_8
CUSTOMER:
Where is the bus stop?
STAFF:
Go straight down this street. __________ the bus stop on your ________.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Excuse me, where is the shopping mall around here?
STAFF:
It’s in ________ of the city park over there.
E_3
CUSTOMER:
Hi, is there a post office near here?
STAFF:
Yes, you can find it ________ left.
E_4
CUSTOMER:
Where is the Italian restaurant?
STAFF:
Walk ________ this street and you _________ it on your right.
E_5
CUSTOMER:
How long does it take to get there?
STAFF:
It will take you about 10 minutes on ________.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Would you like to go to Shibuya park?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you have to go through the station walkway to the other side.
CUSTOMER:
 Does that mean I’m on the opposite side of where I need to go?
STAFF:
 I’m sorry but yes. Then, turn at the corner.
CUSTOMER:
 Okay, and?
STAFF:
 Cross the road at the intersection without signals.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go south until you will see the cafe and then next to the cafe is Shibuya park!
CUSTOMER:
 Thank you so much.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Would ______ go to Shubuya park?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you have to go _______________ to the other side.
CUSTOMER:
 Does that mean I’m ______ side of where I need to go?
STAFF:
 I’m sorry but yes. Then, ______ the corner.
CUSTOMER:
 Okay, and?
STAFF:
 Cross ______ at the intersection without signals.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go ______ you will see the cafe and then ______ the cafe is Shibuya park!
CUSTOMER:
 Thank you so much.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Would _______________________________?
CUSTOMER:
 Yes, but I think I’m lost. How can I get there?
STAFF:
 Oh, you _______________________________.
CUSTOMER:
 Does that mean I’m on the opposite side of where I need to go?
STAFF:
 I’m sorry but yes. Then, turn _______________________________.
CUSTOMER:
 Okay, and?
STAFF:
 Cross _______________________________.
CUSTOMER:
 Oh, I have to be careful when crossing the road.
STAFF:
 Yes. Go south _______________________________!
CUSTOMER:
 Thank you so much.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2

map111

Situation 1:
A tourist is looking for the hotel. Guide him/her.

(Your tutor will pretend to be the customer.)
I_3
– Where is the hotel?
– Where do I turn?
– Do I need to get a bus?
I_4

map111

Situation 2:
A tourist wants to go to a park but does not know where the nearest one is. Guide him/her.

(Your tutor will pretend to be the customer.)
I_5
– Is there a park around here?
– Where is it?
– How can I get there?
I_6

map111

Situation 3:
A tourist is lost in Shibuya and is looking for a station. Guide him/her.

(Your tutor will pretend to be the customer.)
I_7
– I got lost. Is there a station around here?
– Where do I cross?
– How long does it take on foot?
I_8

Situation 4:
A tourist is at the Aoba station, and he/she wants to go to a Green Hall. Guide him/her.

(Your tutor will pretend to be the customer.)
I_9
– How can I get to the Green Hall?
– How long does it take to get there?
– Do I need to get on a bus?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
If you got lost in a foreign country, what would you do?
2.
Where would you like to recommend for sightseeing in Japan?
3.
Do you like to make travel plans in advance, or do you prefer to visit anywhere without a plan?
J_3
Answer:

szintl24_ckcg_2

Restaurant Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
specialty　自慢の品
Our specialty is shabu-shabu.
traditional　伝統的な
Sukiyaki is a traditional Japanese dish.
favorite　お気に入りの
Spaghetti is one of my favorite foods.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
specialty
traditional
favorite
1.
Let’s go to my ____________ restaurant.
2.
We serve ____________ Japanese dishes such as tempura and sukiyaki.
3.
Our restaurant’s ____________ is tempura.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Can I help you?
2.
Are you ready to order?
3.
It’s a kind of fried noodle.
4.
It’s one of my favorite recipes.
5.
We are known for our Yakitori.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Can I ______ you?
CUSTOMER:
We’d like to have dinner here.
D_5
STAFF:
Are you ______ to order?
CUSTOMER:
Not yet. What’s the specialty of the house?
D_6
CUSTOMER:
Excuse me, can you tell me what Yakisoba is?
STAFF:
Sure. It’s a ______ of fried noodle.
D_7
CUSTOMER:
Could you recommend any traditional dishs?
STAFF:
Sure. Tempura is one of our specialty _________ dishes.
D_8
CUSTOMER:
What’s the specialty of the house?
STAFF:
We are known for our ginger fried pork. It’s one of my ___________ recipes.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
What’s the specialty of the house?
STAFF:
Our ____________ is Kakifurai.
E_3
CUSTOMER:
Excuse me, can you tell me what Kakifurai is?
STAFF:
It’s a kind of ________ oysters.
E_4
STAFF:
Are you ______ to order?
CUSTOMER:
Yes. Two bowls of katsudon, please.
E_5
STAFF:
Hello. _________ help you?
CUSTOMER:
We’d like to have dinner here.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Hello. How can I help you?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We have a table available for two.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are you ready to order?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s kind of deep fried oysters.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we have a secret recipe for it.
CUSTOMER:
 We’d like to try it.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Hello. How ____________ you?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We have a table ____________ two.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are ____________ to order?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s ____________ deep fried oysters.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we have a secret ____________ it.
CUSTOMER:
 We’d like to try it.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Hello. How ________________________________?
CUSTOMER:
 Can we have dinner here? We are two.
STAFF:
 Yes, of course, sir (ma’am). We ________________________________.
CUSTOMER:
 Thanks.
STAFF:
 Please be seated here, sir (ma’am). Are ________________________________?
CUSTOMER:
 We haven’t decided what to order yet. What are the house’s specialties?
STAFF:
 We are known for Kakifurai. It’s ________________________________.
CUSTOMER:
 Sounds great. What makes the dish so special?
STAFF:
 Actually, we ________________________________.
CUSTOMER:
 We’d like to try it.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist would like to have dinner in the restaurant. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– We’d like to have dinner here.
– Not yet. What’s the specialty of the house?
– Is it popular in Japan?
I_4
Situation 2:
A tourist is not familiar with the menu. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– What’s the specialty of the house?
– Can you tell me what Katsudon is?
– Would you recommend it?
I_6
Situation 3:
A tourist wants to try the specialty of the house. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– What’s the specialty of the house?
– How does it taste?
– Could you recommend traditional Japanese dishs?
I_8
Situation 4:
A tourist is interested in trying a Japanese dish. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me, can you tell me what Ajifurai is?
– How do we eat it? Do we put any sauce on it?
– OK. I’ll have that.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
When you eat out, where do you usually go? Could you tell me about it?
2.
What is your favorite Japanese dish? Why do you like it?
3.
What is your favorite dish from other countries? Why do you like it?
J_3
Answer:
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