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szintl24_cllg_5

Dinner with Clients
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
recommend　勧める
Can you recommend a good dish?
tasty　おいしい
Breakfast at this hotel is tasty!
go for (=order)　注文する
We’ll go for curry with rice.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
recommend
tasty
go for
1.
I’ll ______ yakitori.
2.
This soup is very ______.
3.
We strongly ______ you this dish.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
We’ve had the Sapporo plant for over twenty years.
2.
Naples is the place for pizza.
3.
The demand is increasing for our products.
4.
We started to expand our new market.
5.
Mr. Yamada has worked for this company since 2000.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CLIENT:
For how many years have you had the Fukuoka plant?
YOU:
We’ve had the Fukuoka plant for ______ twenty years.
D_5
COLLEAGUE:
This pizza is very tasty.
YOU:
Naples is the ________ pizza!
D_6
COLLEAGUE:
Here is the result of the research.
YOU:
The ______ is increasing for our products.
D_7
COLLEAGUE:
What happened in 2018? Sales are much higher than in the last four years.
YOU:
We started to _________ our new market.
D_8
COLLEAGUE:
Since when has Mr. Yamada worked for this company?
YOU:
Mr. Yamada has worked for this company ______ 2000.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
COLLEAGUE:
For how many years has that company been in business?
YOU:
That company has been ______ for over twenty years.
E_3
COLLEAGUE:
For how many years have you been using this computer?
YOU:
I’ve been using this computer _______ over 5 years.
E_4
COLLEAGUE:
What will you have?
YOU:
I’ll ______ this today’s special.
E_5
YOU:
What do you _________?
COLLEAGUE:
I think this curry is the best around here.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

F_2
CLIENT
 I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
 Well, everything seems good. The fish is very fresh.
CLIENT
 Hmm… let me see.
YOU:
 Actually, sashimi is really tasty, and Yaizu is the place for fresh fish.
CLIENT
 Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
 Good choice. And I’ll have sashimi teishoku.
CLIENT
 So tell me about this new bottling plant.
YOU:
 Well, as you know, we’ve had the Asahi plant for over 20 years.
CLIENT
 Uh huh.
YOU:
 But since 2009, demand has been much higher for our products.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

G_2
CLIENT
 I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
 Well, everything ________ good. The fish is very fresh.
CLIENT
 Hmm… let me see.
YOU:
 Actually, sashimi is really ______, and Yaizu is the ______ for fresh fish.
CLIENT
 Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
 Good choice. And ________ sashimi teishoku.
CLIENT
 So tell me about this new bottling plant.
YOU:
 Well, as you know, __________ the Asahi plant for over 20 years.
CLIENT
 Uh huh.
YOU:
 But since 2009, ________ has been much _______ for our products.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

H_2
CLIENT
 I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
 Well, ________________. The fish ________________.
CLIENT
 Hmm… let me see.
YOU:
 Actually, sashimi ____________, and Yaizu ________________________.
CLIENT
 Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
 Good ________. And I’ll _________________.
CLIENT
 So tell me about this new bottling plant.
YOU:
 Well, _________, we’ve ________________________________.
CLIENT
 Uh huh.
YOU:
 But since 2009, demand ________________________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
Have lunch with your business associate. Recommend your favorite Japanese dish to him or her.

(Your tutor will pretend to be the customer.)
I_3
– What do you recommend?
– What about sushi?
– I’ll go for ______.
I_4
Situation 2:
While having lunch with your business associate. Ask questions about the company.

(Your tutor will pretend to be the customer.)
I_5
– Our company has produced bottled soda for a decade.
– That company has been in business for over twenty years.
– Mr. Lara has worked for this company for a long time.
I_6
Situation 3:
While having lunch with a business associate, ask him or her some things about his or her company.

(Your tutor will pretend to be the customer.)
I_7
– Our company has been in business since 1989.
– We’ve been selling bottled soda in Ohaio.
– I’ve worked for more than 10 years.
I_8
Situation 4:
You are calling a restaurant to have lunch with your boss. Please make a reservation.

(Your tutor will pretend to be the customer.)
I_9
– How many people are coming?
– What time would be good for your reservation?
– Do you have any preferences for your table?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What Japanese dish would you recommend to foreign guests?
2.
Is there any manners people care during eating in Japan?
3.
What kind of foreign dishes do you like? How often do you eat it? Why do you like it?
J_3
Answer:

szintl24_cllg_4

Guiding Tour of the Factory
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What are you going to do this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
as scheduled　予定通り
We’ll deliver as scheduled in the contract.
competitor　競合相手
Who is your main competitor now?
sanitized　消毒された
This part of the factory is sanitized.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
as scheduled
competitor
sanitized
1.
Is the equipment ______ and properly stored?
2.
The conference will start _________.
3.
That company can be a serious ________.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I have good news and bad news.
2.
The good news is that you’re getting a raise.
3.
He is expecting you.
4.
I’d like to introduce you to Ken, manager of our department.
5.
I’ll take you to the washing area.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
YOU:
Well, I have good news and ______.
COLLEAGUE:
Oh? Could you tell me about them?
D_5
YOU:
Well, the good ______ is that you’re getting a raise.
COLLEAGUE:
I am pleased with that.
D_6
CLIENT:
I’m Hana Sato from the Osaka office. I have an appointment with Mr. Tanaka.
YOU:
Welcome to Tokyo. He is ________ you.
CLIENT:
Thank you.

D_7
YOU:
I’d like to ________ you to Ken, manager of our department.
MANAGER:
I’m Ken, Nice to meet you.
D_8
CLIENT:
If you could give me a quick tour, that would be fine.
YOU:
OK, I’ll _______ to the washing area.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
YOU:
She would like to _____ on our meeting if you don’t mind.
COLLEAGUE:
No, I don’t.
E_3
YOU:
Our _________ launched a new product. Our sales are likely to decrease.
COLLEAGUE:
That’s unfortunate!
E_4
COLLEAGUE:
What will you have?
YOU:
I think I’m going to go ______ the seafood pasta.
E_5
CLIENT:
What’s the production capacity of this place?
YOU:
We bottle ten million units _____ year.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

F_2
GUIDE (YOU):
 Welcome to our factory! I’m happy to guide you today.
VISITOR (CLIENT):
 Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
 We’ll start with the production line. Here, we manufacture the main components of our products.
VISITOR (CLIENT):
 How long does it take to complete one unit?
GUIDE (YOU):
 It takes about 30 minutes to complete per unit.
VISITOR (CLIENT):
 I’m impressed with the efficiency and quality.
GUIDE (YOU):
 Next, this step is one of the most important procedures, “Rinsing.”
VISITOR (CLIENT):
 Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
 We produce three hundred thousand units per month.
VISITOR (CLIENT):
 That’s incredible. Thank you for the detailed explanation.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

G_2
GUIDE (YOU):
 Welcome ____ our factory! I’m happy to guide you today.
VISITOR (CLIENT):
 Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
 We’ll start with the ___________ line. Here, we manufacture the main components of our products.
VISITOR (CLIENT):
 How long does it take to complete one unit?
GUIDE (YOU):
 It ______ about 30 minutes to complete _____ unit.
VISITOR (CLIENT):
 I’m impressed with the efficiency and quality.
GUIDE (YOU):
 Next, this step is one of the most important procedures, “__________.”
VISITOR (CLIENT):
 Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
 We _________ three hundred thousand units ____ month.
VISITOR (CLIENT):
 That’s incredible. Thank you for the detailed explanation.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

H_2
GUIDE (YOU):
 Welcome _____________! I’m happy ____________________.
VISITOR (CLIENT):
 Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
 We’ll ___________________. Here, we _______________________________________.
VISITOR (CLIENT):
 How long does it take to complete one unit?
GUIDE (YOU):
 It _______________________________________.
VISITOR (CLIENT):
 I’m impressed with the efficiency and quality.
GUIDE (YOU):
 Next, ______________________________, “_____________.”
VISITOR (CLIENT):
 Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
 We _______________________________________.
VISITOR (CLIENT):
 That’s incredible. Thank you for the detailed explanation.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A manager from the headquarters is going to visit the Osaka branch. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Good morning, I am ______ from the headquarters.
– I have an appointment with Mr./Ms. ______.
– Thank you!
I_4
Situation 2:
A manager from your Kyoto branch visits the Sapporo branch. Please introduce him or her to your accounting manager.

(Your tutor will pretend to be the customer.)
I_5
– Hello, I am Henry Sato from the Kyoto branch.
– It’s nice to meet you.
– I’ve heard so much about you.
I_6
Situation 3:
A manager visits the company’s factory to check quality. Show him or her a brief tour.

(Your tutor will pretend to be the customer.)
I_7
– Thank you for letting me visit today.
– If you could just give me a brief tour, that would be fine.
– What’s the production capacity of this pace?
I_8
Situation 4:
A manager from the Manila branch visits a company’s factory to check the processes that are done with their products. Explain to him or her about them.

(Your tutor will pretend to be the customer.)
I_9
– Thank you for letting me visit today.
– Could you tell me the processes that are done here?
– Incredible!
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Is your hometown well known for anything in particular?
2.
Why did you select your college?
3.
What did you learn from your experience at college?
J_3
Answer:

szintl24_cllg_3

Boarding Check-in Desk
Part A Self Introduction

A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. Where do you want to travel by plane?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
boarding pass　搭乗券
Where can I get my boarding pass?
preference　好み
Do you have any preference?
aisle seat　通路側の席
Do you want an aisle seat or a window seat?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
aisle seat
boarding pass
preference
1.
Please show me your passport and your ______.
2.
I always ask for an _____ when I fly.
3.
Do you have a seating _______?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I’d like to check in for Japan air 567.
2.
Will my passport do?
3.
I’d like an aisle seat, if possible.
4.
Are you checking any baggage?
5.
I’d like to have this package sent out.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
I’d ________ check in for Japan air 567 .
STAFF:
Do you have your passport with you?
CUSTOMER:
Here you are.
D_5
STAFF:
Do you have another piece of identification?
CUSTOMER:
Will my passport ____?
D_6
STAFF:
Would you like an aisle or a window seat?
CUSTOMER:
I’d like an ________ seat, if ppossible.
D_7
STAFF:
Are you ________ any baggage?
CUSTOMER:
Yes, this suitcase.
D_8
STAFF:
Is there anything I can do for you?
CUSTOMER:
_________ have this package sent out.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Do you have a second piece of identification?
CUSTOMER:
Will a Visa card ______?
E_3
STAFF:
Would you like an _____ or a window seat?
CUSTOMER:
I’d like a window seat, if possible.
E_4
CUSTOMER:
I’d like to check in for Charlie 656.
STAFF:
Do you ______ your passport _____ you?
E_5
STAFF:
How _______ help you?
CUSTOMER:
I’d like to have this document translated into French.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Good morning, sir/ma’am. Are you checking in for GRS141, flight to Okinawa?
CUSTOMER:
 Yes, please.
STAFF:
 May I have your ID, please?
CUSTOMER:
 Sure. Will my passport do?
STAFF:
 Of course. Thank you, sir/ma’am. There are still seats available, so you can change the seats. Do you have any seating preferences?
CUSTOMER:
 Then I’d like a window seat, if possible.
STAFF:
 Certainly. I’m done changing the seats. Here are your boarding pass and baggage claim check.
CUSTOMER:
 Thank you. I’d like to have the tickets stapled, would you?
STAFF:
 Right away. Here you are. Have a safe flight!
CUSTOMER:
 Thank you very much.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Good morning, sir/ma’am. Are you ____________ for GRS141, flight to Okinawa?
CUSTOMER:
 Yes, please.
STAFF:
 ____ I have your ID, please?
CUSTOMER:
 Sure. Will my passport do?
STAFF:
 Of course. Thank you, sir/ma’am. There are still seats available, so you can change the seats. Do you have any _________________?
CUSTOMER:
 Then I’d like a window seat, if possible.
STAFF:
 Certainly. I’m ______ changing the seats. Here are your boarding pass and baggage __________.
CUSTOMER:
 Thank you. I’d like to have the tickets stapled, would you?
STAFF:
 Right away. Here you are. Have a safe flight!
CUSTOMER:
 Thank you very much.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Good morning, sir/ma’am. Are ___________________________________?
CUSTOMER:
 Yes, please.
STAFF:
 May ____________?
CUSTOMER:
 Sure. Will my passport do?
STAFF:
 Of ______. Thank you, sir/ma’am. There ____________, so ______________. Do ____________?
CUSTOMER:
 Then I’d like a window seat, if possible.
STAFF:
 Certainly. I’m _________________. Here _________________.
CUSTOMER:
 Thank you. I’d like to have the tickets stapled, would you?
STAFF:
 Right _______. Here ___. Have ___________!
CUSTOMER:
 Thank you very much.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger would like to check in for a flight. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to check in for Japan air 678.
– Will my passport do?
– Will a Japanese driver’s license do?
I_4
Situation 2:
A passenger would like an aisle seat. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– I’d like an aisle seat, if possible.
– What time should I be at Gate 40?
– Thank you!
I_6
Situation 3:
A customer needs to use a computer. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– Excuse me.
– I need to use a computer to send some reports to my clients.
– Thank you so much.
I_8
Situation 4:
A customer needs to use some services. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me.
– I’d like to have this suit pressed.
– I’d like to print out some documents. Is that possible?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What would you like to be in the future?
2.
Which country would you like to visit? Why?
3.
What is your favorite part of your school?
J_3
Answer:

szintl24_cllg_2

Hotel Reservations Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
reservation　予約
I’d like to make a reservationfor three people, please.
expiration date　有効期限
May I have the expiration date of your credit card?
expecting　予期する、待っている
We’re expecting guests next month.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
expiration date
expecting
1.
We’re ______ you to arrive on October 10.
2.
Hello, I made a ______ for five days.
3.
My credit card’s ______ is January 2026.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
How may I help you?
2.
Will the twin room be all right?
3.
Breakfast is not included in the room charge.
4.
The rate does not include tax.
5.
Yes, we have a room available.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
__________ I help you?
CUSTOMER:
I’d like to make a room resevation for two.
D_5
CUSTOMER:
We’ll be staying for five days.
STAFF:
______ the twin room be _________?
D_6
CUSTOMER:
Does the rate include breakfast?
STAFF:
No, ma’am. breakfast is not ______ in the room charge.
D_7
CUSTOMER:
Do you have any available rooms on the Executive Floor?
STAFF:
Yes, we have a room ______.
D_8
STAFF:
We’ll be ______ you on the 20th. Thank you for calling.
CUSTOMER:
Okay, thank you.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
North Hotel. ______ I help you?
CUSTOMER:
Hello, I’d like to make a reservation.
E_3
STAFF:
______ will you be arriving?
CUSTOMER:
On the 20th of September.
E_4
STAFF:
For ___________ nights, sir/ma’am?
CUSTOMER:
For five nights.
E_5
STAFF:
May ______ your name, please?
CUSTOMER:
It’s Edward Smith.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 I’d like to make a reservation for two.
STAFF:
 For how many nights, sir?
CUSTOMER:
 For five nights.
STAFF:
 Will the basic twin be all right?
CUSTOMER:
 Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
 150 dollars per night, sir.
CUSTOMER:
 Does that include breakfast?
STAFF:
 Yes, sir. Breakfast is included in your daily rate.
CUSTOMER:
 Good.
STAFF:
 Alright. Let me see if a room is available. One moment, please… We do have a room for you. May I have your name, please?
CUSTOMER:
 It’s John Toddler.
STAFF:
 Thank you. We’ll be expecting you on the 25th. Thank you for calling.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 I’d like to make a reservation for two.
STAFF:
 For ___________ nights, sir?
CUSTOMER:
 For five nights.
STAFF:
 Will the basic twin be all _______?
CUSTOMER:
 Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
 150 dollars _____ night, sir.
CUSTOMER:
 Does that include breakfast?
STAFF:
 Yes, sir. Breakfast is _________ in your daily rate.
CUSTOMER:
 Good.
STAFF:
 Alright. Let me see if a room is _______. One moment, please… We do have a room for you. May I ________ your name, please?
CUSTOMER:
 It’s John Toddler.
STAFF:
 Thank you. We’ll be ___________ you on the 25th. Thank you for calling.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 I’d like to make a reservation for two.
STAFF:
 For ________________, ________?
CUSTOMER:
 For five nights.
STAFF:
 Will ________________________________?
CUSTOMER:
 Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
 150 ________________________________.
CUSTOMER:
 Does that include breakfast?
STAFF:
 Yes, ________________________________.
CUSTOMER:
 Good.
STAFF:
 Alright. ________________________________?
CUSTOMER:
 It’s John Toddler.
STAFF:
 Thank ______. We’ll _______________________. Thank you for ________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is calling to make a hotel room reservation. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to make a reservation.
– On the 10th of June.
– For seven days.
I_4
Situation 2:
A customer is asking about the hotel room rates. Let him/her know the charges per night.

(Your tutor will pretend to be the customer.)
I_5
– Do you have any available room on the Standard Floor?
– How much is that per night?
– Does it include free Internet access?
I_6
Situation 3:
A customer is asking about the rooms available. Answer his/her questions appropriately.

(Your tutor will pretend to be the customer.)
I_7
– Does the Standard Floor have free Internet access?
– What about the Executive Floor?
– Which is the cheaper option?
I_8
Situation 4:
A customer has made a hotel reservation. Ask for his name, how to spell his last name, and credit card information.

(Your tutor will pretend to be the customer.)
I_9
– It’s John Miller.
– Okay. M-I-L-L-E-R.
– It’s Visa. The number is 4110-3245-6789. The expiration date is January 2025.
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.
What items do you always bring with you when you travel? Why?
3.
Which sightseeing spots do you recommend in your area? What can we do there?
J_3
Answer:

szintl24_cllg_1

Business Calls
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
appointment　予約
Do you have an appointment with Ms. Garcia?
go over　調べる、入念に目を通す
Let’s go over the meeting agenda.
convenient　都合がいい
What day would be the most convenient for you?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
appointment
go over
convenient
1.
Would 10 o’clock be a ________ time for you?
2.
I’d like to make an ________ with Mr. Yamamoto, please.
3.
Please ___________ your sales report before the meeting.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I’m afraid he’s in another appointment right now.
2.
He should be back by 3 o’clock.
3.
I’ll put you through to Mr. Smith.
4.
When would it be convenient for you?
5.
I’m looking forward to talking with you again.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
YOU:
Good morning. This is Lark Inc. How may I help you?
CLIENT:
Hello, this is Jennifer White from the Tokyo headquarters. May I speak to Mr. Josh Smith, please?
YOU:
I’m ________ he’s in another appointment right now.
D_5
CLIENT:
What time will he be available?
YOU:
He ________ back by 3 o’clock.
D_6
CLIENT:
Hello, this is Jennifer White. I called earlier to talk to Mr. Smith.
YOU:
Oh yes, I’ll put ____________ to Mr. Smith.
D_7
YOU:
When would it be ________ for you?
CLIENT:
How about June 27th in the morning?
D_8
CLIENT:
Would 10 o’clock be a good time for the meeting?
YOU:
Of course. I’m ____________ to talking with you again.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CLIENT:
Hello, may I speak to Mr. Satsuki Honda?
YOU:
Oh, I’m ________ he’s in another meeting right now.
E_3
CLIENT:
What time do you think he wil be back?
YOU:
He ________ be back in the office by 1 o’clock.
E_4
CLIENT:
Hello, this is Sean Pitt. I called earlier to talk to Ms. Anderson.
YOU:
Oh yes, please wait. I’ll ________ through to Ms. Anderson.
E_5
CLIENT:
Would 2 o’clock be fine with you?
YOU:
Yes. I’m looking _____________ talking with you again.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

F_2
YOU:
 Good morning. This is Inksword Inc. How may I help you?
CLIENT:
 Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please?
YOU:
 I’m afraid she’s in another appointment right now.
CLIENT:
 That’s all right. What time will she be available?
YOU:
 She should be back by 2 o’clock.
CLIENT:
 I see. I’ll call back later.
CLIENT:
 Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown.
YOU:
 Ah yes, one moment. I’ll put you through to her.
CLIENT:
 Good day, Ms. Brown. I’d like to go over the sales plan. When would it be convenient for you?
YOU (Ms. Brown):
 (Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock be fine with you?
CLIENT:
 Of course, no problem. I’m looking forward to talking to you again.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

G_2
YOU:
 Good morning. This is Inksword Inc. How ________ help you?
CLIENT:
 Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please?
YOU:
 I’m ________ she’s in another appointment right now.
CLIENT:
 That’s all right. What time will she be available?
YOU:
 She ________ be back by 2 o’clock.
CLIENT:
 I see. I’ll call back later.
CLIENT:
 Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown.
YOU:
 Ah yes, one moment. I’ll ________ you ________ to her.
CLIENT:
 Good day, Ms. Brown. I’d like to go over the sales plan. When would it be _____________ for you?
YOU (Ms. Brown):
 (Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock ________ with you?
CLIENT:
 Of course, no problem. I’m looking _________ to talking to you again.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

H_2
YOU:
 Hello. _________________________?
CLIENT:
 Hello. May I speak to Mr. Yuto Takeda?
YOU:
 I’m _________________________.
CLIENT:
 What time will he be available?
YOU:
 He _________________________.
CLIENT:
 Hello, this is Tristan Wood. I called earlier to talk to Mr. Takeda.
YOU:
 Yes, _________________________.
CLIENT:
 (Took over the phone) Hi, Yuto-san. I’d like to go over the marketing plan. When would it be convenient for you?
YOU (Mr. Takeda):
 (Took over the phone) Hi, Tristan-san! Well… _________________________?
CLIENT:
 No problem! I’m looking forward to talking to you again.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A business partner is calling to talk to the sales manager, but she is not around. Please advise the caller.

(Your tutor will pretend to be the customer.)
I_3
– May I speak to Ms. Sandra Hall?
– What time will she be available?
– Okay, I’ll call again later.
I_4
Situation 2:
You are a business partner calling to talk to the marketing director, but he is not around. Ask the receptionist for advise.

(Your tutor will pretend to be the customer.)
I_5
– I’m afraid he is in another meeting at the moment.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
I_6
Situation 3:
You want to request a meeting with the sales team about the proposal. Please talk to the sales department manager.

(Your tutor will pretend to be the customer.)
I_7
– May I know the purpose of this call?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
I_8
Situation 4:
You are the sales department manager, and a business partner wants to request a meeting with you. Advise the manager what to do.

(Your tutor will pretend to be the customer.)
I_9
– I’d like to go over the sales report we received.
– When would it be convenient for you?
– What time do you prefer?
I_10
Awesome! Now you can serve your customers and clients!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Language Course” at your school?
2.
Have you ever talked on the phone in English?
If yes, how was it? Is it difficult for you or not?
If not, do you think you will get nervous?
3.
What are you going to do after school today?
J_3
Answer:

szintl24_sbbz_4

Customer Service at the Museum
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
type　（文字を）タイプする、打ち込む
Can you type the Korean word?
exhibition 　展示（会）、展覧（会）
The museum is staging an exhibition of Picasso’s work.
borrow　借りる
Could I borrow an audio guide?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
type
exhibition
borrow
1.
Could I ________ the audio guide for a while?
2.
Now let’s get on to the next ________ room.
3.
Can you ________ in Japanese?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you like a personal booth or an open seat?
2.
Three hours, so that would be 2,000 yen.
3.
Can I see your student ID?
4.
It’s in the special exhibition hall on the second floor.
5.
Here you are.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Would ___________ a personal booth or an open seat?
CUSTOMER:
I’d like a personal booth, please.
D_5
CUSTOMER:
How much for two hours?
STAFF:
Three hours, so that ______ 2,000 yen.
D_6
STAFF:
Can _________ your student ID?
CUSTOMER:
Yes, here you are.
D_7
CUSTOMER:
Where can I see the paintings of Picasso?
STAFF:
It’s in the special ______ hall on the second floor.
D_8
CUSTOMER:
Do I need to leave a deposit?
STAFF:
No, you don’t ______ to.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
How many _______ do you want to use the internet?
CUSTOMER:
For two hours.
E_3
CUSTOMER:
Do I need to pay first?
STAFF:
No, you can ______ when leaving.
E_4
CUSTOMER:
Where is the special exhibition hall on this map?
STAFF:
It’s ______.
E_5
CUSTOMER:
Where’s the Leonardo da Vinci exhibition?
STAFF:
The Leonardo da Vinci exhibition is ______ second floor.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

F_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What language would you prefer?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we require a small deposit of 1,000 yen.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll get the deposit back when you return the audio guide.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy your tour!
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

G_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What language __________ prefer?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we _______ a small deposit of 1,000 yen.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll _____ the deposit _____ when you return the audio guide.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy ____________!
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.

grocery"

H_2
VISITOR:
 Could I borrow an audio guide?
STAFF:
 Of course. What __________________________?
VISITOR:
 Do you have a Japanese audio guide?
STAFF:
 Yes, we do. You can select Japanese, pressing this button.
VISITOR:
 Thanks. Do I need to leave a deposit?
STAFF:
 Yes, we _______________________________.
VISITOR:
 Will I get the deposit back later?
STAFF:
 Yes, you’ll _______________________________.
VISITOR:
 Great, thank you. Here’s the deposit.
STAFF:
 Thank you. Enjoy ____________!
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer would like to use the internet. Assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to use the internet.
– How much is it for one hour?
– I’d like to use a desktop, please.
I_4
Situation 2:
A customer would like to use a Japanese-model laptop. Assist him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to use a laptop.
– Do you have any models in Japanese?
– Can I also type in Korean?
I_6
Situation 3:
A customer visits a museum. Assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– I’d like three adult tickets.
– Do you have a Japanese audio guide?
– Will I get the deposit back later?
I_8
Situation 4:
A customer would like to see the Monet exhibition in a museum. Assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Where’s the Monet exhibition?
– Could I have a floor guide?
– Where is the special exhibition hall on this map?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Do you like visiting a museum? Why or why not?
2.
If you got lost in a foreign country, what would you do?
3.
What can we do in internet cafes? Could you explain it?
J_3
Answer:

szintl24_sbbz_3

Restaurant Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. Do you have any plans for this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
party　団体、グループ
There are four people in our party.
pay with ~　〜で支払う
Would you like to pay with cash or a credit card?
bill　明細書
Can we have our bill, please?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
party
pay with ~
bill
1.
Here’s your ________, ma’am.
2.
How many people are in your ＿＿＿＿＿＿?
3.
I’d like to ________ cash.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
You can take Bus No.5 to get to the Museum of Contemporary Art.
2.
The next bus leaves at 10:20.
3.
It costs 300 yen.
4.
You can buy a ticket at the ticket vending machine.
5.
It will take 15 minutes.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
What bus should I take to get to get to the Museum of Contemporary Art?
STAFF:
You __________ Bus No.5 to get there.
D_5
CUSTOMER:
What time does the next bus leave?
STAFF:
It __________ at 10:20.
D_6
CUSTOMER:
How much does it cost to get there?
STAFF:
__________ 300 yen.
D_7
CUSTOMER:
Where can I buy a ticket?
STAFF:
You can buy a ticket at ______________ machine.
D_8
CUSTOMER:
How long will it take to get there?
STAFF:
It __________ 15 minutes.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Would you __________ else?
CUSTOMER:
No, we’re good.
E_3
STAFF:
Here’s the ________, sir/ma’am.
CUSTOMER:
Thank you. What’s your best-seller?
E_4
CUSTOMER:
Can I have the check, please?
STAFF:
Okay, sir/ma’am. Would you like to ________ cash?
E_5
CUSTOMER:
I’ll pay with credit card.
STAFF:
All right. Here’s the ________, sir/ma’am.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 It was delicious. Can I have the check, please?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d like to pay with a credit card.
STAFF:
 Sure. I’ll be right back with the card reader. Here you go. Please insert your card.
CUSTOMER:
 Okay.
STAFF:
 Just confirm the amount and enter your PIN, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank you for visiting our restaurant.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 It was delicious. Can __________ check, please?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d like to pay __________.
STAFF:
 I’ll be right back with the card reader. Here you go. Please __________ your card.
CUSTOMER:
 Okay.
STAFF:
 Just confirm __________ and enter __________, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank you __________ our restaurant.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 It was delicious. Can _____________?
STAFF:
 Certainly. A moment, please.
CUSTOMER:
 Thank you.
STAFF:
 Here’s the bill.
CUSTOMER:
 I’d __________________________.
STAFF:
 I’ll be right back with the card reader. Here you go. Please _____________.
CUSTOMER:
 Okay.
STAFF:
 Just _____________, please.
CUSTOMER:
 Done. Is that all?
STAFF:
 Yes, the payment is complete. Thank __________________.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
Four customers come into the restaurant. Greet and welcome them.

(Your tutor will pretend to be the customer.)
I_3
– All four of us.
– No, we don’t have a reservation.
– Do you still have a table next to the window?
I_4
Situation 2:
Offer an appetizer to the customer and ask for his/her main course.

(Your tutor will pretend to be the customer.)
I_5
– Can I have the menu?
– A bowl of mushroom soup, please.
– I’d like some pork ribs for my main meal.
I_6
Situation 3:
A tourist wants to buy a ticket for the train, but he/she doesn’t know how. Guide him/her kindly.

(Your tutor will pretend to be the customer.)
I_7
– Excuse me, could you help me?
– Where can I get a ticket?
– How long does it take to get to Minami Park?
I_8
Situation 4:
A tourist wants to visit a museum of modern art. Assist him/ her kindly.

(Your tutor will pretend to be the customer.)
I_9
– What bus should I take to get to the Museum of Modern Art?
– What time does the next bus leave?
– How much to the Museum to Modern Art?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What is your favorite restaurant? What do you like the most about it?
2.
What do you want to recommend for foreign tourists to do in Japan?
3.
Do you like to try new restaurants or go to those you have already been to? Why?
J_3
Answer:

szintl24_sbbz_5

Clothing Store
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
dressing room　更衣室、試着室
Excuse me, where can I find the dressing room?
flashy　派手な、けばけばしい
I don’t like this dress very much. It’s too flashy.
made of ~　～からできている
This shirt is made of 100 percent linen.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
made of ~
dressing room
flashy
1.
The ________ is over there. You can try the clothes out.
2.
May I know what these pants are ________?
3.
I think this jacket is a little bit ________.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Welcome. Do you need any help?
2.
I’m afraid the large size is sold out.
3.
May I help you?
4.
Where do you want to sit?
5.
What is this shirt made of?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Welcome. Do you need ________?
CUSTOMER:
Yes, could you show me that shirt?
D_5
CUSTOMER:
Do you have a large size of this shirt?
STAFF:
________ the large size is sold out.
D_6
STAFF:
May I ______ you?
CUSTOMER:
I’m just looking, thank you.
D_7
CUSTOMER:
I’d like three tickets for adults.
STAFF:
Okay, Where do you ________ to sit?
D_8
CUSTOMER:
What is this shirt made of?
STAFF:
It’s ________ of 100 percent silk.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CUSTOMER:
Could you show me that shirt?
STAFF:
Okay. ________ you are.
E_3
CUSTOMER:
Could I try it on?
STAFF:
Yes, there’s a ________ over there.
E_4
CUSTOMER:
Is the dress too flashy for me?
STAFF:
It looks nice _____ you.
E_5
CUSTOMER:
I’ll take this. How much is this?
STAFF:
______ 15,000 yen.
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
 Welcome. Do you need any help?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 Here you are.
CUSTOMER:
 What are they made of?
STAFF:
 They’re 100 percent cotton.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, you can use the dressing room over there.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 It’s 9,000 yen.
CUSTOMER:
 Okay, I’ll take this pair.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
 Welcome. Do you __________ help?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 Here ________.
CUSTOMER:
 What are they made of?
STAFF:
 They’re ________ cotton.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, you can use the __________ over there.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 ______ 9,000 yen.
CUSTOMER:
 Okay, I’ll take this pair.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
 Welcome. _________________?
CUSTOMER:
 Hi, yes, could you show me those pants?
STAFF:
 _________________.
CUSTOMER:
 What are they made of?
STAFF:
 They’re _________________.
CUSTOMER:
 I see. Could I try them on?
STAFF:
 Yes, _________________.
CUSTOMER:
 They fit perfectly. How much?
STAFF:
 _________________.
CUSTOMER:
 Okay, I’ll take this pair.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is looking for a suit. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– I’m looking for suits for work.
– I like the design, but it’s a little too small. Do you have a large size?
– How much is it?
I_4
Situation 2:
A customer cannot decide what to wear to a party. Give the customer advice and assist him/her.

(Your tutor will pretend to be the customer.)
I_5
– I’m just looking, thank you.
– What dress do you think is good for a party?
– What color do you think looks good?
I_6
Situation 3:
A customer wants to watch a baseball game. Assist him/her.

(Your tutor will pretend to be the customer.)
I_7
– What teams are playing tonight?
– When does the game start?
– Are there still gate tickets available?
I_8
Situation 4:
A customer is purchasing tickets for a soccer game. Assist him/her.

(Your tutor will pretend to be the customer.)
I_9
– I’d like two tickets for adults, please.
– Near the midfields.
– How much are the tickets?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
How often do you go shopping? What did you buy recently? What do you want to buy next?
2.
Which do you prefer, shopping online or at a store? Why?
3.
What is your favorite sport? Why do you like it? Do you play or watch it?
J_3
Answer:

szintl24_sbbz_2

Hotel Stay/Phone Calls with Clients
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
reservation　予約
Can I make a reservation?
included　含まれている、～込み
Breakfast is included in the room charge.
voucher　クーポン券
Here is your breakfast voucher.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
included
voucher
1.
Drink service is ___________ in the room charge.
2.
We have to make a hotel room ___________ for our vacation.
3.
You can use the ___________ on your next stay.
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
May I have your name, please?
2.
Do you have a reservation?
3.
May I have your order?
4.
What time will he be back?
5.
He should be back around 7 o’clock this evening.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
I’d like to check in.
STAFF:
May I have your ______, please?
D_5
STAFF:
Do you have a ____________?
CUSTOMER:
Yes, I made a reservation on the Internet.
D_6
STAFF:
May _________ your order?
CUSTOMER:
Four fried chickens and two salads, please.
D_7
CUSTOMER:
What time will he be ______?
STAFF:
He should be back by 3 p.m.
D_8
STAFF:
He ________ back around 7 o’clock this evening.
CUSTOMER:
Okay, I’ll call back later.
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
What’s your room _________?
CUSTOMER:
I’m in 1503.
E_3
STAFF:
You’ll be ________ two nights in a twin-bedded room, right?
CUSTOMER:
Yes.
E_4
STAFF:
How about drinks?
CUSTOMER:
Well.., two sodas, please.
E_5
You:
_________ like to have lunch tomorrow?
Your coworker:
That sounds great. Where should we meet up?
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse me, may I have your name, please?
CLIENT:
 It’s John Todd.
YOU:
 I’m sorry. She’s not in the office right now.
CLIENT:
 What time will she be back?
YOU:
 She should be back around 4 p.m.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.

grocery"

G_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse me, _________ have your name, please?
CLIENT:
 It’s John Todd.
YOU:
 I’m sorry. She’s _______ in the office right now.
CLIENT:
 What time will she be back?
YOU:
 She __________ be back around 4 p.m.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.

grocery"

H_2
CLIENT:
 Hello, May I speak to Ms. Suzuki?
YOU:
 Excuse _______________________________?
CLIENT:
 It’s John Todd.
YOU:
 I’m _______________________________.
CLIENT:
 What time will she be back?
YOU:
 She _______________________________.
CLIENT:
 Okay. Please tell her to call John when she gets back.
YOU:
 Certainly.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A tourist would like to order room service. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I would like to order room service.
– It’s room 218.
– I’d like medium-rare steak.
I_4
Situation 2:
A tourist has just arrived at the hotel. Handle his/her check-in.

(Your tutor will pretend to be the customer.)
I_5
– I’d like to check in.
– Yes, I made a reservation on the Internet.
– Is breakfast included in the room charge?
I_6
Situation 3:
A tourist asks for some help and requests. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_7
– The hot water in the shower doesn’t work.
– Sure, I’ll wait. Oh, also, could you give me a wake-up call at 7:00 tomorrow morning?
– Okay, thank you.
I_8
Situation 4:
You are on the phone with your colleague. Invite him/her to lunch.

(Your tutor will pretend to be the customer.)
I_9
– Hello. __(name)__ speaking.
– I’d love to. Where should we meet up?
– How about meeting at 12 p.m.?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.
What items do you always bring with you when you travel? Why?
3.
Which sightseeing spots do you recommend in your area? What can we do there?
J_3
Answer:

szintl24_sbbz_1

In-Flight Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
fasten　締める
Excuse me, sir, please fasten your seat belt.
purpose　目的
What’s the purpose of your visit?
occupation　職業
Please state your name, age, and occupation.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
fasten
purpose
occupation
1.
Do you know the ________ of the meeting?
2.
She wrote “police officer” as her ________.
3.
Could you help me ________ this strap around my bag?
B_5
Great job!
Part C　Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D　Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
We have coffee, black tea, and soda. What would you like?
2.
Would you like a blanket?
3.
Please fasten your seat belts.
4.
What’s the purpose of your trip?
5.
Could you speak slower?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
We have coffee, black tea, and soda. What _____________?
CUSTOMER:
Coffee, please.
D_5
STAFF:
Hello, Sir/Ma’am. Would _________ a blanket?
CUSTOMER:
Yes, please. Thank you.
D_6
STAFF:
Please ________ your seat belts.
CUSTOMER:
Oh, okay!
D_7
STAFF:
What’s the ________ of your trip?
CUSTOMER:
Sightseeing.
D_8
CUSTOMER:
How long does it take to Manila?
STAFF:
I’m sorry, ________ you speak slower?
D_9
Awesome!
Part E　Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
May I ________ you a drink?
CUSTOMER:
Do you have something cold?
E_3
STAFF:
We have Japanese newspapers. _______ you like Iroha or Sakura?
CUSTOMER:
Sakura, please.
E_4
STAFF:
How ________ will you be staying?
CUSTOMER:
Five days only.
E_5
STAFF:
Excuse me, ________ say that again?
CUSTOMER:
Sure. Where is the train station?
E_6
Fantastic!
Part F　Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could you say that again?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How much would you like to exchange?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s exchange rate?
STAFF:
 Certainly. It’s 150 yen to the dollar.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid but there is the fee, 2.5 yen per dollar. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
F_3
Great job reading the dialogue!
Part G　Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could _________ again?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How much would you like to _________?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s _________?
STAFF:
 Certainly. It’s 150 _________.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid but there is _________, 2.5 yen per dollar. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
G_3
Awesome job!
Part H　Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
 Excuse me. I’d like to exchange Japanese yen for US dollars.
STAFF:
 I’m so sorry. Could _______________________________?
CUSTOMER:
 Sure. Could I exchange Japanese yen for US dollars?
STAFF:
 How _______________________________?
CUSTOMER:
 Please give me 30,000 yen in dollars. What’s today’s ___________________________?
STAFF:
 Certainly. It’s _______________________________.
CUSTOMER:
 That means I’ll get 200 dollars, right?
STAFF:
 I’m afraid _______________________________. You’ll get less than 200 dollars.
CUSTOMER:
 I see. Could I also get all in ten-dollar bills, please?
STAFF:
 Sure. Here you are.
H_3
Perfect!
Part I　Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger wants to have a drink. Offer the passenger the available drinks on the airplane.

(Your tutor will pretend to be the customer.)
I_3
– Do you have something hot?
– I’d like black tea, please.
– None. Just the tea. Thank you.
I_4
Situation 2:
A passenger is going through immigration. Ask him/her the necessary questions.

(Your tutor will pretend to be the customer.)
I_5
– Ten days.
– For sightseeing.
– I’ll be staying at my friend’s house.
I_6
Situation 3:
A tourist is asking for directions but you cannot understand him/her. Use the appropriate phrases when you cannot understand what people say.

(Your tutor will pretend to be the customer.)
I_7
– Do you know where the nearest train station is?
– How do I get there?
– How long will it take for me to get there?
I_8
Situation 4:
A tourist is exchanging Japanese yen to US dollars. Assist the tourist with the amount to be exchanged, the exchange rate, and the fee.

(Your tutor will pretend to be the customer.)
I_9
– What’s today’s exchange rate?
– Please give me 20,000 yen in dollars.
– How much is the fee?
I_10
Awesome! Now you can serve your customers!
Part J　Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Sightseeing Business Course” at your school?
2.
How often do you travel? For what purposes?
3.
What are you going to do after school today?
J_3
Answer:
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