All posts by weblio

szintl24_aaln_5

Flight Delay
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What will you do this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
altitude 高度
We’re flying at an altitude of 40,000 feet.
turbulence 乱気流
We will experience severe turbulence during the flight.
estimate 見積もる、推定する
I will estimate the arrival time of the passengers.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
altitude
turbulence
estimate

1.
We ________ that it will take three days to complete this work.
2.
The plane flew at an ______ of 20, 000 feet.
3.
We had a very smooth flight with no ______ at all.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you be so kind as to speak more quietly, please?
2.
Would you please keep your voice down?
3.
I’m afraid your voice is a bit too loud and is bothering other passengers.
4.
We have already asked you several times.
5.
We’ll keep an eye on them.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
I’m sorry to bother you, but would you be so ______ as to speak more quietly, please?
PASSENGER:
Oh, I am sorry about that.
STAFF:
Would you like something to ______?
PASSENGER:
Yes, please.
D_5
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Other passengers would like to sleep. Would ______________ your voice down?
PASSENGER:
Okay.
D_6
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Many passengers are trying to sleep. I’m afraid your voice is a bit too loud and is ______ other passengers.
PASSENGER:
I’m sorry. I’ll be careful.
D_7
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
We _____________ you several times. So please keep your voice down.
PASSENGER:
I am sorry about that again.
D_8
PASSENGER:
Could you do something about the noise?
STAFF:
I’m sorry about that. I have asked them to keep their voice down. We’ll ______ on them, but if there continues to be a problem, please let us know.
PASSENGER:
Sure, thank you.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
PASSENGER:
Excuse me, Can you tell me the reason for this delay? We’ve been sitting here for over an hour.
STAFF:
We are very sorry, sir. We’re ______ for some connecting passengers from another flight.
E_3
PASSENGER:
We have beer, whisky, juice, and other drinks. What would you ______?
STAFF:
I’m afraid we don’t know how much longer we have to wait. I’ll inform you as soon as we’ve made certain of the departure time. We apologize for the ______.
E_4
PASSENGER:
Excuse me, would you lower their voice down?
STAFF:
Oh, we are sorry for ________ you trouble.
E_5
STAFF:
The passengers behind you are sleeping. Could you speak more ______, please?
PASSENGER:
Sure. I am sorry.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

F_2
PASSENGER:
Excuse me, when is it taking off?
STAFF:
We are very sorry, sir/ma’am. I’m afraid we don’t know the exact departure time right now. Because of the weather condition, we are waiting for permission to take off.
PASSENGER:
Do we have to wait much longer? We’ve been waiting here for over an hour.
STAFF:
We apologize for causing you inconvenience, sir/ma’am. I’ll inform you as soon as we’ve made certain of the departure time.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

G_2
PASSENGER:
Excuse me, when is it taking off?
STAFF:
We are ____________, sir/ma’am. I’m ______ we don’t know the exact _________ time right now. _________ of the weather condition, we are waiting for permission to take off.
PASSENGER:
Do we have to wait much longer? We’ve been waiting here for over an hour.
STAFF:
We ___________ for causing you ____________, sir/ma’am. I’ll inform you as ______ as we’ve made certain of the ________ time.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

H_2
PASSENGER:
Excuse me, when is it taking off?
STAFF:
We are ____________, ___________. I’m _________________________________. Because ________________, we ____________________________.
PASSENGER:
Do we have to wait much longer? We’ve been waiting here for over an hour.
STAFF:
We _____________________, ____________. I’ll ____________________________________.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
The passengers on the airplane would like to rest. Please inform a specific passenger to speak more quietly.

(Your tutor will pretend to be the customer.)
I_3
– Yes?
– I’m sorry about that.
– I promise to speak more quietly.
I_4
Situation 2:
A group of passengers is bothering a passenger who wants to sleep. Tell him or her that you will do something about it.

(Your tutor will pretend to be the customer.)
I_5
– I can’t sit here any longer. That group of people is making too much noise.
– I don’t think they will listen to me.
– Thanks for your help.
I_6
Situation 3:
The flight has been delayed because there was a passenger who got sick. Advise a passenger about the reason for the delay.

(Your tutor will pretend to be the customer.)
I_7
– Excuse me, Can you tell me the reason for this delay?
– We’ve been sitting here for over half an hour.
– Do we have to wait much longer?
I_8
Situation 4:
A passenger was served a meal. However, the meal is cold. Assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me.
– I’m sorry, I can’t eat this meal. It’s cold!
– Could you replace it?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
How would you describe yourself?

2.
Why would you like to become a Cabin Crew?

3.
What are you doing now to prepare to become an F.A.?

J_3
Answer:

szintl24_aaln_4

In-flight Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. When was the last time you traveled by plane?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
blanket 毛布
Would you like a blanket during the fight?
cabin (航空機などの)機室
The passengers started to enter the cabin.
co-pilot 副操縦士
Two men in blue came out of the plane—the pilot and co-pilot.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
blanket
cabin
co-pilot

1.
Smoking is prohibited in the ______.
2.
When I flew on a long flight, the airline gave me a ______ and a pillow.
3.
The ______ was at the controls when the plane landed.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Would you like something to drink?
2.
Would you like water or juice?
3.
Could you put your seat back upright during the meal?
4.
Have you finished your meal?
5.
Please be careful. This coffee is extremely hot.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Would you like something to ______?
PASSENGER:
Yes, please.
D_5
STAFF:
Would you like ______ or ______?
PASSENGER:
I’d like water, please.
D_6
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Could you put your seat back ______ during the meal?
PASSENGER:
Okay.
D_7
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Have you ______ your meal?
PASSENGER:
Yes, I have.
D_8
STAFF:
Please be ______. This coffee is extremely hot.
PASSENGER:
Oh, thanks for reminding me.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
PASSENGER:
I’d like something to drink. What is available?
STAFF:
We have water, coffee, and juice ______.
E_3
STAFF:
We have beer, whisky, juice, and other drinks. What would you ______?
PASSENGER:
I prefer beer.
E_4
STAFF:
We have beef with rice, and chicken with pasta. Which one would you ______?
PASSENGER:
I’d like to have beef with rice, please.
E_5
STAFF:
I’m sorry, sir/madam. We don’t have any beef ______. Would chicken be all right?
PASSENGER:
Alright.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

F_2
STAFF:
Would you like something to drink, ma’am?
PASSENGER:
What do you have?
STAFF:
We have coffee, black tea, and orange juice.
PASSENGER:
I’ll have coffee.
STAFF:
Would you like milk and sugar?
PASSENGER:
Yes, please.
STAFF:
Certainly. Here you are. Please be careful, it’s very hot.
PASSENGER:
Okay, thank you.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

G_2
STAFF:
Would you like something to ______, ma’am?
PASSENGER:
What do you have?
STAFF:
We ______ coffee, black tea, and orange juice.
PASSENGER:
I’ll have coffee.
STAFF:
Would __________ milk and sugar?
PASSENGER:
Yes, please.
STAFF:
Certainly. ________ are. Please be _______, it’s very hot.
PASSENGER:
Okay, thank you.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

H_2
STAFF:
Would you ________________________?
PASSENGER:
What do you have?
STAFF:
We have __________________________.
PASSENGER:
I’ll have coffee.
STAFF:
Would _____________________?
PASSENGER:
Yes, please.
STAFF:
Certainly. Here ______________. Please ______________, it’s _________.
PASSENGER:
Okay, thank you.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger would like something to drink. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like something to drink.
– What do you have?
– I’d like orange juice, please.
I_4
Situation 2:
A passenger would like something to eat and drink. Please recommend him or her some drinks or snacks.

(Your tutor will pretend to be the customer.)
I_5
– Yes, please.
– I’d like a sandwich and soda, please.
– Thank you.
I_6
Situation 3:
A passenger would like a cup of coffee. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– I’d like a cup of coffee, please.
– Can I have cream and sugar?
– Thank you so much.
I_8
Situation 4:
A passenger would like to have a beef meal. However, there is no beef left. Offer him or her chicken instead.

(Your tutor will pretend to be the customer.)
I_9
– I’d like something to eat.
– I’d like a beef meal, please.
– Sure.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose your major?

2.
Why did you select your college?

3.
What did you learn from your experience at college?

J_3
Answer:

szintl24_aaln_3

Safety Check
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. Do you like traveling by plane? Where do you want to visit?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
overhead 頭上の
Please stow your carry-on baggage in the overhead compartment.
fasten seat belt シートベルトを締める
fasten your seat belt.
recline 後ろに倒す
Can I recline my seat back?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
overhead
fasten seat belt
recline

1.
The _________ compartment seems full.
2.
You may ______ your seat a little when you want to have a quick nap.
3.
Excuse me. Please ___________. We are landing soon.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Could you put your baggage in this overhead compartment?
2.
Could you fasten your seat belt?
3.
I’m sorry to interrupt you.
4.
Could you set your mobile phone to airplane mode now?
5.
Thank you for your cooperation.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Could you put your ______ in this overhead compartment?
PASSENGER:
No problem.
D_5
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
Could you ______ your seat belt?
PASSENGER:
Sure, no problem.
D_6
STAFF:
Excuse me, sir.
PASSENGER:
Yes?
STAFF:
I’m sorry to ______ you, but this is an emergency exit. You won’t be able to put your baggage around your feet.
PASSENGER:
Okay.
D_7
STAFF:
Excuse me, could you ______ your mobile phone to airplane mode now?
PASSENGER:
Okay.
STAFF:
Thank you for your understanding.
D_8
STAFF:
Excuse me, ma’am. Would you please put your seat back upright for take-off?
PASSENGER:
Sure.
STAFF:
Thank you for your ______.
PASSENGER:
It’s okay.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
PASSENGER:
Are we taking off soon?
STAFF:
Yes, we’ll be taking off shortly. Could ________ your child’s seat belt tighter?
E_3
PASSENGER:
Can I make a call right now?
STAFF:
I’m afraid but ______ you set your mobile phone to _____ mode now? We’ll take off very soon.
E_4
PASSENGER:
Is it okay to put my baggage around my feet?
STAFF:
I’m sorry, but you won’t be able to. This is an ______ exit.
E_5
PASSENGER:
Where should I put my baggage?
STAFF:
Could you put it in this _________ compartment? Let me help you.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

F_2
STAFF:
Excuse me, sir/ma’am. I’m sorry to interrupt you, could you put your bag in the overhead compartment, please?
PASSENGER:
Why?
STAFF:
This is an emergency exit row. It must be clear for takeoff and landing.
PASSENGER:
Oh, sorry. Alright.
STAFF:
Thank you for your cooperation, sir/ma’am. Let me help you with your baggage.
PASSENGER:
Thank you very much.
STAFF:
I’m sorry to bother you, would you fasten your seat belt tighter?
PASSENGER:
Okay.
STAFF:
Thank you for understanding. We’ll be taking off shortly.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

G_2
STAFF:
Excuse me, sir/ma’am. I’m sorry to ________ you, could you put your bag in the overhead __________, please?
PASSENGER:
Why?
STAFF:
This is an __________ exit row. It must be ______ for takeoff and landing.
PASSENGER:
Oh, sorry.
STAFF:
Thank you for your ___________, sir/ma’am. Let me help you with your baggage.
PASSENGER:
Thank you very much.
STAFF:
I’m _______ to bother you, would you _______ your seat belt tighter?
PASSENGER:
Okay.
STAFF:
Thank you for ____________. We’ll be _______ off shortly.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

H_2
STAFF:
Excuse ___, ___________. I’m ________________, could __________________________________?
PASSENGER:
Why?
STAFF:
This ____________________. It must ____________________.
PASSENGER:
Oh, sorry.
STAFF:
Thank ___________________, sir/ma’am. Let _____________________.
PASSENGER:
Thank you very much.
STAFF:
I’m ______________________, would _________________________?
PASSENGER:
Okay.
STAFF:
Thank ________________. We’ll _______________________.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger’s hand baggage is on the emergency exit row. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– Oh, I see. I am sorry.
– Where should I put my hand baggage?
– Thank you so much.
I_4
Situation 2:
The plane is about to take off but the passenger’s seat belt is not fastened. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– Excuse me, could you help me?
– The seatbelt for my son seems too big.
– Thanks for your help.
I_6
Situation 3:
The plane is about to take off. You notice that the passenger is talking on his or her mobile phone. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– I’m sorry. It’s my first time traveling by plane.
– Do I need to change my mobile phone settings?
– Would it be better to turn off my mobile phone?
I_8
Situation 4:
The plane is about to take off. You notice that the passenger’s seat is reclined. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Yes?
– Oh, I see. But how can I put my seat back upright?
– Thanks for your help!
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Tell me about your family. What do your parents think about you living overseas?

2.
What do your parents think about you becoming a flight attendant?

3.
Do they support you? How?

J_3
Answer:

szintl24_aaln_2

Baggage Storage
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
amenities 快適な設備
The hotel has very good amenities.
hand baggage 手荷物
Passenger’s hand baggage is x-rayed.
wheelchair 車椅子
The airline agreed to lend us a wheelchair.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
amenities
hand baggage
wheel chair

1.
How many ______ am I allowed to bring onto the airplane?
2.
The airport has excellent ______.
3.
Airlines accept ______ on their flights.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
Can I put it in the overhead compartment for you?
2.
Could you put your handbag under the seat in front of you, please?
3.
Are there any fragile or valuable items, or things, you need during the flight?
4.
Here is space in the overhead compartment.
5.
Would you mind pushing your bag a little farther?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Excuse me, ma’am. Can I ___ your hand luggage in the overhead __________ for you?
PASSENGER:
Yes, please.
D_5
STAFF:
Excuse me, sir/ma’am.
PASSENGER:
Yes?
STAFF:
Could you put your _______ under the seat in front of you, please?
PASSENGER:
No problem.
D_6
STAFF:
Are there any ________ or valuable items, or things, you need during the flight?
PASSENGER:
No, not at all.
D_7
PASSENGER:
Excuse me, is there still space in the overhead compartment?
STAFF:
Here is space in the ______.
D_8
STAFF:
Excuse me, ma’am.
PASSENGER:
Yes?
STAFF:
Would you mind pushing your bag a ____________?
PASSENGER:
No, not at all.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Excuse me, sir/ma’m, ______ you take fragile items _____, please?
PASSENGER:
Sure.
E_3
STAFF:
Is there still space in the overhead compartment?
PASSENGER:
Please wait a moment. I will _____ some _____ for you.
E_4
STAFF:
Could you put your handbag under the ______, please?
PASSENGER:
No problem.
E_5
STAFF:
Excuse me, are there any fragile or ________ items, or things you need during the flight?
PASSENGER:
No, thank you.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

F_2
STAFF:
Excuse me, sir/ma’am.
PASSENGER:
Yes?
STAFF:
Could you put your handbag under the seat in front of you, please?
PASSENGER:
No problem.
STAFF:
Thank you for your cooperation, sir.
PASSENGER:
Could I put the other bag in the overhead compartment?
STAFF:
Let me be the one to put your bag in.
PASSENGER:
Thank you!
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

G_2
STAFF:
Excuse me, sir/ma’am.
PASSENGER:
Yes?
STAFF:
Could you put your ______ under the seat in front of you, please?
PASSENGER:
No problem.
STAFF:
Thank you for your ____________, sir.
PASSENGER:
Could I put the other bag in the overhead compartment?
STAFF:
Let me be the one to ____ your bag in.
PASSENGER:
Thank you very much.
STAFF:
_____ is your boarding pass. You are all set. Please be at Gate 7 at least 45 minutes _______ the departure. Have a nice flight!
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

H_2
STAFF:
Excuse _______________________.
PASSENGER:
Yes?
STAFF:
Could _______________________?
PASSENGER:
No problem.
STAFF:
Thank _______________________.
PASSENGER:
Could I put the other bag in the overhead compartment?
STAFF:
Let _______________________.
PASSENGER:
Thank you!
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger’s hand baggage is NOT under the seat in front of him/her. Please assist the passenger.

(Your tutor will pretend to be the customer.)
I_3
– There are fragile or valuable items in my hand luggage.
– Sure, I can push it farther.

I_4
Situation 2:
A passenger doesn’t know where to put his hand luggage. Please assist the passenger him/her.

(Your tutor will pretend to be the customer.)
I_5
– Excuse me, could you help me?
– Could I put my hand luggage under the seat in front of me?
– Thanks for your help.
I_6
Situation 3:
You noticed that the passenger’s bag is placed on the aisle. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– I’m sorry. I couldn’t find space to put it in. Will you find some space for me?
– Could you help me put my bag in the overhead compartment, please?

I_8
Situation 4:
A passenger can’t reach the overhead compartment. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me, could you help me put my bag in the overhead compartment, please?
– Could you find some space for me?
– Yes, I have a fragile item in my hand luggage.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Please tell me about your home town.

2.
Is your town famous for anything in particular?

3.
What would you recommend a tourist to do or see in your hometown?

J_3
Answer:

szintl24_aaln_1

Checking-in/Boarding
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
airfare 航空運賃
The trip costs $1200, excluding airfare.
boarding pass 搭乗券
You may get your boarding pass at the check-in counter.
aisle seat 通路側の席
I prefer the aisle seat.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
airfare
boarding pass
aisle seat

1.
Would you like an ________ or a window seat?
2.
How much is the ________?
3.
Here is your passport and ________, ma’am. Gate 7, please.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
May I see your boarding pass, please?
2.
Let me help you with your luggage.
3.
I’ll show you to your seat.
4.
Would you mind letting the other passengers through the aisle?
5.
Can we get your seat number, please?
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
Good afternoon. Where are you flying to?
PASSENGER:
I’m flying to Chicago.
STAFF:
________ your boarding pass, please?
PASSENGER:
Here you go.
D_5
STAFF:
Here, Sir/Ma’am. Let ____________ with your luggage.
PASSENGER:
Thank you very much!
D_6
PASSENGER:
Hi. This is my seat number.
STAFF:
This way. ________ you to your seat.
D_7
STAFF:
Would you mind _______ the other passengers through the ______?
PASSENGER:
Oh, go ahead.
D_8
STAFF:
Excuse me, Sir/ Ma’am, Can we _____ your seat number, please?
PASSENGER:
Here you are.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
PASSENGER:
Excuse me. Where is the check-in desk?
STAFF:
It’s this way. Would you ________ me, please?
E_3
STAFF:
May I ________ you find your seat?
PASSENGER:
That would be a great help, thanks!
E_4
PASSENGER:
Could you help me? I’m a bit lost. I can’t find my seat.
STAFF:
This is ______ 18, so your seat is three more rows down.
E_5
PASSENGER:
Hi. Sorry, may I know what seat this is?
STAFF:
This is a window ______, Sir/Ma’am.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

F_2
STAFF:
Good morning, Sir/Madam. Where are you flying to?
PASSENGER:
I’m flying to Okinawa.
STAFF:
May I see your ticket?
PASSENGER:
Yes, here’s my ticket.
STAFF:
Would you like a window or an aisle seat?
PASSENGER:
Hm… The window seat would be nice.
STAFF:
All right. Are you checking any bags?
PASSENGER:
Ah yes, my suitcase and backpack.
STAFF:
Let’s put them on the scale. One at a time, please.
PASSENGER:
Sure.
STAFF:
Here is your boarding pass. You are all set. Please be at Gate 7 at least 45 minutes before the departure time. Have a nice flight!
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

G_2
STAFF:
Good morning, Sir/Madam. Where are you flying to?
PASSENGER:
I’m flying to Okinawa.
STAFF:
May _______ your ticket?
PASSENGER:
Yes, here’s my ticket.
STAFF:
Would ________ a window or an aisle seat?
PASSENGER:
Hm… The window seat would be nice.
STAFF:
All right. Are you _____ bags?
PASSENGER:
Ah yes, my suitcase and backpack.
STAFF:
Let’s put them on the scale. One at a time, please.
PASSENGER:
Sure.
STAFF:
_____ is your boarding pass. You are all set. Please be at Gate 7 at least 45 minutes _______ the departure. Have a nice flight!
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.

grocery"

H_2
STAFF:
Good _________________________________?
PASSENGER:
I’m flying to Okinawa.
STAFF:
May _________________________________?
PASSENGER:
Yes, here’s my ticket.
STAFF:
Would _________________________________?
PASSENGER:
Hm… The window seat would be nice.
STAFF:
All _________________________________?
PASSENGER:
Ah yes, my suitcase and backpack.
STAFF:
Let’s _________________________________.
PASSENGER:
Sure.
STAFF:
Here _________________________________!
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger is flying from Hokkaido to Tokyo. Please assist the passenger at the check-in desk.

(Your tutor will pretend to be the customer.)
I_3
– I’m flying to Tokyo.
– I’d like the aisle seat.
– I’d like to check one of my bags.
I_4
Situation 2:
A passenger is walking through the metal detector. Please assist the passenger going through security.

(Your tutor will pretend to be the customer.)
I_5
– What things do I need to put?
– Do I need to take out my laptop from the bag?
– What about my belt?
I_6
Situation 3:
You are a flight attendant and you pass by a passenger on the plane. Please serve him/her food and drinks.

(Your tutor will pretend to be the customer.)
I_7
– I’ll have the chicken.
– Can I have a spoon and a fork?
– What kinds of hot drinks do you have?
I_8
Situation 4:
A passenger is lost and does not know where the correct boarding gate is. Please guide him/her to the correct gate.

(Your tutor will pretend to be the customer.)
I_9
– I can’t find the boarding gate for my flight to Manila at 11:35 a.m.
– Here’s my boarding pass.
– Oh, I see. Thank you very much!
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What are your strengths/weakness?

2.
What are your hobbies and interests?

3.
What do you do in your spare time?

J_3
Answer:

szintl24_asgs_1

Sightseeing Spots
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How are you today?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
sightseeing 観光
Here is a city sightseeing map.
recommend  勧める
Passengers are recommended to arrive at the airport early.
nearby 近所の
There are good restaurants nearby.
scenery 景色
The mountains have beautiful scenery.
local 地元の
A local festival is now taking place.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
sightseeing
recommend
nearby
scenery
local

1.
We __________ guests to book their tickets in advance.
2.
You can get a free __________ guide at the information desk.
3.
The __________ market sells fresh produce every weekend.
4.
The coastal route offers stunning __________ along the drive.
4.
A park __________ offers a nice place to relax after work.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4

C_5
You described the pictures wonderfully!
Part D Q&A
D_1
Now, please answer the following questions.

D_2
Hello. Is there a sightseeing spot nearby you can recommend?
D_3
Answer:
D_4
We’re planning to go hiking, so could you suggest a place with good scenery?
D_5
Answer:
D_6
Hi! What local restaurant could you suggest near the station?
D_7
Answer:
D_8
I want to buy some souvenirs. Are there any local shops nearby?
D_9
Answer:
D_10
Awesome!
Part E Roleplay
E_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.

E_2
Situation 1:
A tourist wants to visit a shrine. Please tell him/her how to get there.

(Your tutor will pretend to be the customer.)
E_3
– What shrine nearby would you recommend?
– How can I get there?

E_4
Situation 2:
A tourist visited Japan in spring season. Please suggest hanami as an activity.

(Your tutor will pretend to be the customer.)
E_5
– Is there a suggested activity to do in spring?
– Where is the best place for that?

E_6
Situation 3:
A tourist wants to go shopping. Please suggest the best place.

(Your tutor will pretend to be the customer.)
E_7
– Where would you suggest I go shopping?
– What can I buy there?

E_8
Situation 4:
A tourist wants to know more about Japan’s history. Please tell them where they can find out about the history.

(Your tutor will pretend to be the customer.)
E_9
– Is there a local history museum nearby?
– What time does it open on weekends?

E_10
Situation 5:
A tourist is interested in Japanese festivals. Please tell them what Japanese festivals are usually like.

(Your tutor will pretend to be the customer.)
E_11
– Do you know any famous Japanese festivals? Where do they take place?
– What can we buy at Japanese festivals?

E_12
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Why did you choose “Ground Staff Course” at your school?

2.
When was the last time you traveled? Where did you go and how was it?

3.
What are you going to do after school today?

J_3
Answer:

szintl24_cllg_5

Dinner with Clients
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
recommend 勧める
Can you recommend a good dish?
tasty おいしい
Breakfast at this hotel is tasty!
go for (=order) 注文する
We’ll go for curry with rice.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
recommend
tasty
go for

1.
I’ll ______ yakitori.
2.
This soup is very ______.
3.
We strongly ______ you this dish.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
We’ve had the Sapporo plant for over twenty years.
2.
Naples is the place for pizza.
3.
The demand is increasing for our products.
4.
We started to expand our new market.
5.
Mr. Yamada has worked for this company since 2000.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CLIENT:
For how many years have you had the Fukuoka plant?
YOU:
We’ve had the Fukuoka plant for ______ twenty years.
D_5
COLLEAGUE:
This pizza is very tasty.
YOU:
Naples is the ________ pizza!
D_6
COLLEAGUE:
Here is the result of the research.
YOU:
The ______ is increasing for our products.
D_7
COLLEAGUE:
What happened in 2018? Sales are much higher than in the last four years.
YOU:
We started to _________ our new market.
D_8
COLLEAGUE:
Since when has Mr. Yamada worked for this company?
YOU:
Mr. Yamada has worked for this company ______ 2000.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
COLLEAGUE:
For how many years has that company been in business?
YOU:
That company has been ______ for over twenty years.
E_3
COLLEAGUE:
For how many years have you been using this computer?
YOU:
I’ve been using this computer _______ over 5 years.
E_4
COLLEAGUE:
What will you have?
YOU:
I’ll ______ this today’s special.
E_5
YOU:
What do you _________?
COLLEAGUE:
I think this curry is the best around here.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

F_2
CLIENT
I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
Well, everything seems good. The fish is very fresh.
CLIENT
Hmm… let me see.
YOU:
Actually, sashimi is really tasty, and Yaizu is the place for fresh fish.
CLIENT
Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
Good choice. And I’ll have sashimi teishoku.
CLIENT
So tell me about this new bottling plant.
YOU:
Well, as you know, we’ve had the Asahi plant for over 20 years.
CLIENT
Uh huh.
YOU:
But since 2009, demand has been much higher for our products.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

G_2
CLIENT
I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
Well, everything ________ good. The fish is very fresh.
CLIENT
Hmm… let me see.
YOU:
Actually, sashimi is really ______, and Yaizu is the ______ for fresh fish.
CLIENT
Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
Good choice. And ________ sashimi teishoku.
CLIENT
So tell me about this new bottling plant.
YOU:
Well, as you know, __________ the Asahi plant for over 20 years.
CLIENT
Uh huh.
YOU:
But since 2009, ________ has been much _______ for our products.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.

grocery"

H_2
CLIENT
I’m glad we’re given some more time to talk. So what do you recommend?
YOU:
Well, ________________. The fish ________________.
CLIENT
Hmm… let me see.
YOU:
Actually, sashimi ____________, and Yaizu ________________________.
CLIENT
Oh, that sounds good. I think I’ll go for a kaisen-don.
YOU:
Good ________. And I’ll _________________.
CLIENT
So tell me about this new bottling plant.
YOU:
Well, _________, we’ve ________________________________.
CLIENT
Uh huh.
YOU:
But since 2009, demand ________________________________.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
Have lunch with your business associate. Recommend your favorite Japanese dish to him or her.

(Your tutor will pretend to be the customer.)
I_3
– What do you recommend?
– What about sushi?
– I’ll go for ______.
I_4
Situation 2:
While having lunch with your business associate. Ask questions about the company.

(Your tutor will pretend to be the customer.)
I_5
– Our company has produced bottled soda for a decade.
– That company has been in business for over twenty years.
– Mr. Lara has worked for this company for a long time.
I_6
Situation 3:
While having lunch with a business associate, ask him or her some things about his or her company.

(Your tutor will pretend to be the customer.)
I_7
– Our company has been in business since 1989.
– We’ve been selling bottled soda in Ohaio.
– I’ve worked for more than 10 years.
I_8
Situation 4:
You are calling a restaurant to have lunch with your boss. Please make a reservation.

(Your tutor will pretend to be the customer.)
I_9
– How many people are coming?
– What time would be good for your reservation?
– Do you have any preferences for your table?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What Japanese dish would you recommend to foreign guests?

2.
Is there any manners people care during eating in Japan?

3.
What kind of foreign dishes do you like? How often do you eat it? Why do you like it?

J_3
Answer:

szintl24_cllg_4

Guiding Tour of the Factory
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What are you going to do this weekend?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
as scheduled 予定通り
We’ll deliver as scheduled in the contract.
competitor 競合相手
Who is your main competitor now?
sanitized 消毒された
This part of the factory is sanitized.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
as scheduled
competitor
sanitized

1.
Is the equipment ______ and properly stored?
2.
The conference will start _________.
3.
That company can be a serious ________.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I have good news and bad news.
2.
The good news is that you’re getting a raise.
3.
He is expecting you.
4.
I’d like to introduce you to Ken, manager of our department.
5.
I’ll take you to the washing area.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
YOU:
Well, I have good news and ______.
COLLEAGUE:
Oh? Could you tell me about them?
D_5
YOU:
Well, the good ______ is that you’re getting a raise.
COLLEAGUE:
I am pleased with that.
D_6
CLIENT:
I’m Hana Sato from the Osaka office. I have an appointment with Mr. Tanaka.
YOU:
Welcome to Tokyo. He is ________ you.
CLIENT:
Thank you.

D_7
YOU:
I’d like to ________ you to Ken, manager of our department.
MANAGER:
I’m Ken, Nice to meet you.
D_8
CLIENT:
If you could give me a quick tour, that would be fine.
YOU:
OK, I’ll _______ to the washing area.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
YOU:
She would like to _____ on our meeting if you don’t mind.
COLLEAGUE:
No, I don’t.
E_3
YOU:
Our _________ launched a new product. Our sales are likely to decrease.
COLLEAGUE:
That’s unfortunate!
E_4
COLLEAGUE:
What will you have?
YOU:
I think I’m going to go ______ the seafood pasta.
E_5
CLIENT:
What’s the production capacity of this place?
YOU:
We bottle ten million units _____ year.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

F_2
GUIDE (YOU):
Welcome to our factory! I’m happy to guide you today.
VISITOR (CLIENT):
Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
We’ll start with the production line. Here, we manufacture the main components of our products.
VISITOR (CLIENT):
How long does it take to complete one unit?
GUIDE (YOU):
It takes about 30 minutes to complete per unit.
VISITOR (CLIENT):
I’m impressed with the efficiency and quality.
GUIDE (YOU):
Next, this step is one of the most important procedures, “Rinsing.”
VISITOR (CLIENT):
Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
We produce three hundred thousand units per month.
VISITOR (CLIENT):
That’s incredible. Thank you for the detailed explanation.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

G_2
GUIDE (YOU):
Welcome ____ our factory! I’m happy to guide you today.
VISITOR (CLIENT):
Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
We’ll start with the ___________ line. Here, we manufacture the main components of our products.
VISITOR (CLIENT):
How long does it take to complete one unit?
GUIDE (YOU):
It ______ about 30 minutes to complete _____ unit.
VISITOR (CLIENT):
I’m impressed with the efficiency and quality.
GUIDE (YOU):
Next, this step is one of the most important procedures, “__________.”
VISITOR (CLIENT):
Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
We _________ three hundred thousand units ____ month.
VISITOR (CLIENT):
That’s incredible. Thank you for the detailed explanation.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the VISITOR (CLIENT) and you will be the GUIDE (YOU).

grocery"

H_2
GUIDE (YOU):
Welcome _____________! I’m happy ____________________.
VISITOR (CLIENT):
Thank you. I’m excited to see how everything works here.
GUIDE (YOU):
We’ll ___________________. Here, we _______________________________________.
VISITOR (CLIENT):
How long does it take to complete one unit?
GUIDE (YOU):
It _______________________________________.
VISITOR (CLIENT):
I’m impressed with the efficiency and quality.
GUIDE (YOU):
Next, ______________________________, “_____________.”
VISITOR (CLIENT):
Wow, that’s a huge machine. What’s the production capacity of this place?
GUIDE (YOU):
We _______________________________________.
VISITOR (CLIENT):
That’s incredible. Thank you for the detailed explanation.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A manager from the headquarters is going to visit the Osaka branch. Please assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– Good morning, I am ______ from the headquarters.
– I have an appointment with Mr./Ms. ______.
– Thank you!
I_4
Situation 2:
A manager from your Kyoto branch visits the Sapporo branch. Please introduce him or her to your accounting manager.

(Your tutor will pretend to be the customer.)
I_5
– Hello, I am Henry Sato from the Kyoto branch.
– It’s nice to meet you.
– I’ve heard so much about you.
I_6
Situation 3:
A manager visits the company’s factory to check quality. Show him or her a brief tour.

(Your tutor will pretend to be the customer.)
I_7
– Thank you for letting me visit today.
– If you could just give me a brief tour, that would be fine.
– What’s the production capacity of this pace?
I_8
Situation 4:
A manager from the Manila branch visits a company’s factory to check the processes that are done with their products. Explain to him or her about them.

(Your tutor will pretend to be the customer.)
I_9
– Thank you for letting me visit today.
– Could you tell me the processes that are done here?
– Incredible!
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
Is your hometown well known for anything in particular?

2.
Why did you select your college?

3.
What did you learn from your experience at college?

J_3
Answer:

szintl24_cllg_3

Boarding Check-in Desk
Part A Self Introduction

A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. Where do you want to travel by plane?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
boarding pass 搭乗券
Where can I get my boarding pass?
preference 好み
Do you have any preference?
aisle seat 通路側の席
Do you want an aisle seat or a window seat?
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
aisle seat
boarding pass
preference

1.
Please show me your passport and your ______.
2.
I always ask for an _____ when I fly.
3.
Do you have a seating _______?
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
I’d like to check in for Japan air 567.
2.
Will my passport do?
3.
I’d like an aisle seat, if possible.
4.
Are you checking any baggage?
5.
I’d like to have this package sent out.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
CUSTOMER:
I’d ________ check in for Japan air 567 .
STAFF:
Do you have your passport with you?
CUSTOMER:
Here you are.
D_5
STAFF:
Do you have another piece of identification?
CUSTOMER:
Will my passport ____?
D_6
STAFF:
Would you like an aisle or a window seat?
CUSTOMER:
I’d like an ________ seat, if ppossible.
D_7
STAFF:
Are you ________ any baggage?
CUSTOMER:
Yes, this suitcase.
D_8
STAFF:
Is there anything I can do for you?
CUSTOMER:
_________ have this package sent out.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
Do you have a second piece of identification?
CUSTOMER:
Will a Visa card ______?
E_3
STAFF:
Would you like an _____ or a window seat?
CUSTOMER:
I’d like a window seat, if possible.
E_4
CUSTOMER:
I’d like to check in for Charlie 656.
STAFF:
Do you ______ your passport _____ you?
E_5
STAFF:
How _______ help you?
CUSTOMER:
I’d like to have this document translated into French.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
STAFF:
Good morning, sir/ma’am. Are you checking in for GRS141, flight to Okinawa?
CUSTOMER:
Yes, please.
STAFF:
May I have your ID, please?
CUSTOMER:
Sure. Will my passport do?
STAFF:
Of course. Thank you, sir/ma’am. There are still seats available, so you can change the seats. Do you have any seating preferences?
CUSTOMER:
Then I’d like a window seat, if possible.
STAFF:
Certainly. I’m done changing the seats. Here are your boarding pass and baggage claim check.
CUSTOMER:
Thank you. I’d like to have the tickets stapled, would you?
STAFF:
Right away. Here you are. Have a safe flight!
CUSTOMER:
Thank you very much.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
STAFF:
Good morning, sir/ma’am. Are you ____________ for GRS141, flight to Okinawa?
CUSTOMER:
Yes, please.
STAFF:
____ I have your ID, please?
CUSTOMER:
Sure. Will my passport do?
STAFF:
Of course. Thank you, sir/ma’am. There are still seats available, so you can change the seats. Do you have any _________________?
CUSTOMER:
Then I’d like a window seat, if possible.
STAFF:
Certainly. I’m ______ changing the seats. Here are your boarding pass and baggage __________.
CUSTOMER:
Thank you. I’d like to have the tickets stapled, would you?
STAFF:
Right away. Here you are. Have a safe flight!
CUSTOMER:
Thank you very much.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
STAFF:
Good morning, sir/ma’am. Are ___________________________________?
CUSTOMER:
Yes, please.
STAFF:
May ____________?
CUSTOMER:
Sure. Will my passport do?
STAFF:
Of ______. Thank you, sir/ma’am. There ____________, so ______________. Do ____________?
CUSTOMER:
Then I’d like a window seat, if possible.
STAFF:
Certainly. I’m _________________. Here _________________.
CUSTOMER:
Thank you. I’d like to have the tickets stapled, would you?
STAFF:
Right _______. Here ___. Have ___________!
CUSTOMER:
Thank you very much.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A passenger would like to check in for a flight. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to check in for Japan air 678.
– Will my passport do?
– Will a Japanese driver’s license do?
I_4
Situation 2:
A passenger would like an aisle seat. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_5
– I’d like an aisle seat, if possible.
– What time should I be at Gate 40?
– Thank you!
I_6
Situation 3:
A customer needs to use a computer. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_7
– Excuse me.
– I need to use a computer to send some reports to my clients.
– Thank you so much.
I_8
Situation 4:
A customer needs to use some services. Please assist him or her.

(Your tutor will pretend to be the customer.)
I_9
– Excuse me.
– I’d like to have this suit pressed.
– I’d like to print out some documents. Is that possible?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What would you like to be in the future?

2.
Which country would you like to visit? Why?

3.
What is your favorite part of your school?

J_3
Answer:

szintl24_cllg_2

Hotel Reservations Reception
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer:
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
reservation 予約
I’d like to make a reservationfor three people, please.
expiration date 有効期限
May I have the expiration date of your credit card?
expecting 予期する、待っている
We’re expecting guests next month.
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
expiration date
expecting

1.
We’re ______ you to arrive on October 10.
2.
Hello, I made a ______ for five days.
3.
My credit card’s ______ is January 2026.
B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2

C_3

C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1.
How may I help you?
2.
Will the twin room be all right?
3.
Breakfast is not included in the room charge.
4.
The rate does not include tax.
5.
Yes, we have a room available.
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF:
__________ I help you?
CUSTOMER:
I’d like to make a room resevation for two.
D_5
CUSTOMER:
We’ll be staying for five days.
STAFF:
______ the twin room be _________?
D_6
CUSTOMER:
Does the rate include breakfast?
STAFF:
No, ma’am. breakfast is not ______ in the room charge.
D_7
CUSTOMER:
Do you have any available rooms on the Executive Floor?
STAFF:
Yes, we have a room ______.
D_8
STAFF:
We’ll be ______ you on the 20th. Thank you for calling.
CUSTOMER:
Okay, thank you.
D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF:
North Hotel. ______ I help you?
CUSTOMER:
Hello, I’d like to make a reservation.
E_3
STAFF:
______ will you be arriving?
CUSTOMER:
On the 20th of September.
E_4
STAFF:
For ___________ nights, sir/ma’am?
CUSTOMER:
For five nights.
E_5
STAFF:
May ______ your name, please?
CUSTOMER:
It’s Edward Smith.
E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2
CUSTOMER:
I’d like to make a reservation for two.
STAFF:
For how many nights, sir?
CUSTOMER:
For five nights.
STAFF:
Will the basic twin be all right?
CUSTOMER:
Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
150 dollars per night, sir.
CUSTOMER:
Does that include breakfast?
STAFF:
Yes, sir. Breakfast is included in your daily rate.
CUSTOMER:
Good.
STAFF:
Alright. Let me see if a room is available. One moment, please… We do have a room for you. May I have your name, please?
CUSTOMER:
It’s John Toddler.
STAFF:
Thank you. We’ll be expecting you on the 25th. Thank you for calling.
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2
CUSTOMER:
I’d like to make a reservation for two.
STAFF:
For ___________ nights, sir?
CUSTOMER:
For five nights.
STAFF:
Will the basic twin be all _______?
CUSTOMER:
Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
150 dollars _____ night, sir.
CUSTOMER:
Does that include breakfast?
STAFF:
Yes, sir. Breakfast is _________ in your daily rate.
CUSTOMER:
Good.
STAFF:
Alright. Let me see if a room is _______. One moment, please… We do have a room for you. May I ________ your name, please?
CUSTOMER:
It’s John Toddler.
STAFF:
Thank you. We’ll be ___________ you on the 25th. Thank you for calling.
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2
CUSTOMER:
I’d like to make a reservation for two.
STAFF:
For ________________, ________?
CUSTOMER:
For five nights.
STAFF:
Will ________________________________?
CUSTOMER:
Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:
150 ________________________________.
CUSTOMER:
Does that include breakfast?
STAFF:
Yes, ________________________________.
CUSTOMER:
Good.
STAFF:
Alright. ________________________________?
CUSTOMER:
It’s John Toddler.
STAFF:
Thank ______. We’ll _______________________. Thank you for ________.
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
A customer is calling to make a hotel room reservation. Assist him/her.

(Your tutor will pretend to be the customer.)
I_3
– I’d like to make a reservation.
– On the 10th of June.
– For seven days.
I_4
Situation 2:
A customer is asking about the hotel room rates. Let him/her know the charges per night.

(Your tutor will pretend to be the customer.)
I_5
– Do you have any available room on the Standard Floor?
– How much is that per night?
– Does it include free Internet access?
I_6
Situation 3:
A customer is asking about the rooms available. Answer his/her questions appropriately.

(Your tutor will pretend to be the customer.)
I_7
– Does the Standard Floor have free Internet access?
– What about the Executive Floor?
– Which is the cheaper option?
I_8
Situation 4:
A customer has made a hotel reservation. Ask for his name, how to spell his last name, and credit card information.

(Your tutor will pretend to be the customer.)
I_9
– It’s John Miller.
– Okay. M-I-L-L-E-R.
– It’s Visa. The number is 4110-3245-6789. The expiration date is January 2025.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)

grocery"

J_2
1.
What was the most interesting place you’ve ever been to? Could you tell me more about it?

2.
What items do you always bring with you when you travel? Why?

3.
Which sightseeing spots do you recommend in your area? What can we do there?

J_3
Answer: