| 1. put on hold 疎通を待つ | |
| words: | [idiom:イディオム] waiting to be connected while making a telephone call |
| example: | I rang earlier, but I was put on hold . |
| 2. momentarily 一時的に | |
| words: | [adverb:副詞] for a short time |
| example: | Our system is momentarily unavailable. |
| 3. heads-up 注意の呼びかけ | |
| words: | [noun:名詞] an advance notice or warning of something |
| example: | I’ll give you a heads-up soon. |
| 4. via 通して | |
| words: | [preposition:前置詞] by way of; through |
| example: | I’ll send you a heads-up via email. |
| 5. apologize 謝る | |
| words: | [verb:動詞] express regret for something that one has done wrong |
| example: | I apologize for failing to confirm that first. |
| 6. escalate エスカレートする | |
| words: | [verb:動詞] to move a concern up to the next higher level |
| example: | We already escalate d your request. |
| Tutor: |
Hello, this is Annie Johnson of Royal firm. I rang earlier, but I was (1) put on hold. I would like to check the status of my request, please. |
| Student: |
Oh, I’m sorry. Our system is (2) momentarily unavailable. I’ll send you a (3) heads-up (4) via email, Miss Johnson. |
| Tutor: |
I appreciate that, but I’m afraid I can’t access my email right now. When is a good time to call? |
| Student: |
Oh, I (5) apologize for failing to confirm that first. You could try ringing after an hour. |
| Tutor: | Noted. Please know that this is urgent. Thanks! |
| Student: |
We already (6) escalated your request, Miss Johnson. We’ll give you an update soon. Thank you for calling. |
| Tutor: |
Hello, this is Annie Johnson of Royal firm. I rang earlier, but I was (1) ___________. I would like to check the status of my request, please. |
| Student: |
Oh, I’m sorry. Our system is (2) ___________ unavailable. I’ll send you a (3) _________ (4) ___________ email, Miss Johnson. |
| Tutor: |
I appreciate that, but I’m afraid I can’t access my email right now. When is a good time to call? |
| Student: |
Oh, I (5) _________ for failing to confirm that first. You could try ringing after an hour. |
| Tutor: | Noted. Please know that this is urgent. Thanks! |
| Student: |
We already (6) _________ your request, Miss Johnson. We’ll give you an update soon. Thank you for calling. |
Choose the appropriate response for each item.
それぞれの文章に対して適切な答えをa∼dから選び、音読してください。
| a. | Yes, understand. |
| b. | May I know the reason? |
| c. | Oh, I’m sorry. |
| d. | Okay. This is noted. |
| a. | No, Ma’am. |
| b. | I’m sorry, but I don’t know. |
| c. | May I have your Twitter ID, Ma’am? |
| d. | Our system is momentarily unavailable. |
| a. | I am busy. |
| b. | No, thank you. |
| c. | I appreciate that. |
| d. | I am sorry, but why? |
| a. | Don’t worry, I’ll call you back. |
| b. | You could try ringing after an hour. |
| c. | Whenever you want. |
| d. | Anytime we’re open, Ma’am. |
| a. | We can’t do anything about it. |
| b. | No, we’re here to help. |
| c. | We already escalated your request, Miss Johnson. |
| d. | We need to wait for further instructions. |
| Grammar 文法 |
Pronunciation 発音 | Vocabulary 単語 |
Comprehension 理解 |
|
|---|---|---|---|---|
GOOD |
文法の誤りはほとんどなく、完全な文章で話すことができる | ほとんどの単語をはっきりと正しく発音することができる | 習った表現を適切に使うことができる | 文章を理解し、質問に正しく答えることができる |
![]() FAIR |
文法の誤りはあるが、完全な文章で話すことができる | 発音の練習が必要な言葉がいくつかある | たまにミスはあるが、習った表現を適切に使うことができる | 文章を完全に理解するのは難しく、質問に正しく答えられないときもある |
![]() POOR |
文章で話すのは難しく、単語だけで話すことができる | 発音の練習が必要である | 習った単語と表現を少しだけ使うことができる | 文章を理解するのは難しく、質問に答えるのは難しい |
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GOOD 
