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Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Telephone 6: 電話応対 6

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. You should fully inform what your business is at first. To politely denote your position as a middleman for a superior, you can say “I am ringing on behalf of…”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello, this is Fran Sanchez of Megatech speaking. How may I help you today?
B: Hello, this is Mick Ross, the head administrator of Careware. I am ringing on behalf of the manager at Careware, Mr. Jim Beesley. Mr. Beesley would like to schedule a meeting with your CEO, Mr. Chuck Dable, concerning promised discounts on your latest software. Would that be at all possible?
A: Absolutely. Did Mr. Beesley have any particular date in mind?
B: Yes. Would you please check if Tuesday 3rd October at 4:00 p.m. is available?
A: Yes, Mr. Dable is available at that time. Let me pencil in the appointment.
B: Great, thank you.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. In which conversation did Fran seem more responsive?
Answer:
2. Have you ever needed to make a business-to-business call on behalf of an associate?
Answer:
3. Have you ever received a call from an middleman administrator?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You will make a call on behalf of an associate to another company.

(Your tutor will pretend to be the call receiver.)
Expressions: – I am ringing on behalf of…
– Would you check if ~ is available?

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 9: 出張 9

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Before checking your baggage, be sure to label all of your bags with address tags.
2. Important items such as travel documents, USB equipment, or medicine should be packed in your carry on baggage.
3. Regarding lost baggage, use expressions like “When do you think you will～?” to find out how you will be contacted.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello. Excuse me…
B: Yes? Can I help you?
A: Yes. I was waiting by the baggage carousel and my bags haven’t come out yet.
B: Are you sure you were at the correct baggage carousel?
A: Yes, it was the correct one. Here are my claim tags.
B: Okay. I’ll need you to fill out this form with your contact information.
A: Sure. When do you think my bags might show up?
B: I couldn’t say, but hopefully by tonight.
A: Okay. Please contact me as soon as my bags are located.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever lost your baggage while traveling?
Answer:
2. If so, was it found?
Answer:
3. Are you in the habit of labeling all of your bags with address tags?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in an airport. You will inform an airport staff that you lost your baggage and ask for assistance from him/her.

(Your tutor will pretend to be an airport staff.)
Expressions: – I was waiting by the baggage carousel and…
– When do you think you will…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 8: 出張 8

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. In many countries it is standard to remain seated at your table while you pay for your meal.
2. Be sure to check the receipt to see if a service charge has been included. Tipping varies by country; just be sure to leave a tip for your server if you are in a country where tipping is common.
3. If you cannot finish your meal, the server may ask if you want a box to bring it home in. Do not feel obliged to take unfinished food back to your hotel room.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Here you are. Enjoy your meal!
B: Thank you.
A: How is everything? Can I get you another drink?
B: Everything tastes great, thank you. No, I won’t be needing anything else to drink, except maybe some more water.
A: Would you like a box for that?
B: No, I’m fine. Just the check, please.
A: Okay, here you are.
B: Do you accept Visa?
A: Yes, we do. Just sign here, please.
B: Thank you. Everything tasted wonderful.
A: Thank you. Enjoy your evening.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever left a large meal partially eaten?
Answer:
2. If so, did you accept a box so you could bring the meal back with you?
Answer:
3. Have you experienced difficulty deciding how much to tip servers?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a restaurant. You will dine in a restaurant alone and then pay for the meal to the server/waiter.

(Your tutor will pretend to be the server/waiter.)
Expressions: – Just the check, please.
– Do you accept…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 7: 出張 7

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Be sure to greet the restaurant host/hostess when you enter the restaurant. Do not proceed into the restaurant until the host/hostess greets you.
2. When eating your food–no matter what kind of food you are eating–you should try not to make loud chewing noises.
3. If you order a bottle of wine, allow the waiter to pour it into your glass.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello!
B: Good evening. How many in your party?
A: It’s just me.
B: Would you like a table or counter seat?
A: A table, please.
B: Right this way, please…and here’s your menu. Can I start you off with something to drink?
A: Yes. I’ll have a glass of red wine.
B: Here you are. And what can I get you this evening?
A: I’ll have the steak.
B: How would you like your steak?
A: Medium well, please.
B: Great. I’ll be back shortly with your meal.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Do you enjoy eating out while you are traveling abroad?
Answer:
2. Do you have trouble communicating with restaurant staff?
Answer:
3. Do you enjoy dining alone? Why or why not?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a restaurant. You will be seated by the host/hostess and order a meal.

(Your tutor will pretend to be the host/hostess.)
Expressions: – Good morning/afternoon/evening.
– Yes, I’ll have…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 2: 出張 2

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. When checking in, you might be asked to show your passport. You might also be asked to show your credit card as a deposit.
2. The hotel clerk may say, “May I have your name,” “Would you fill out this guest form,” and “You’ll be in Room～.”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello, and welcome to the Seaview Plaza Hotel. How may I help you today?
B: Hello. I have a reservation for today.
A: Great. May I have your full name?
B: Yes. It’s Kei Mamada.
A: Yes, I have your reserveration here. Would you fill out this guest form, please?
B: Yes, here you are.
A: Thank you. And could I please see your passport? I’ll need to make a copy.
B: No problem. Here.
A: Thank you. I have your payment information on our system already, but I’ll just need to see your credit card as well.
B: Here it is.
A: Here’s your room key. You’ll be in Room 812. Enjoy your stay at the Seaview Plaza Hotel.
B: Thank you.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever encountered any difficulties checking into a hotel?
Answer:
2. In your experience, do most hotels request copies of passports or other forms of identification?
Answer:
3. Have you ever tried checking into a hotel, only to find that you didn’t have a reservation?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are checking into a hotel. You will answer some questions about your reservation from the hotel clerk.

(Your tutor will pretend to be the hotel clerk.)
Expressions: – I have a reservation for today.
– No problem…here you are.

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Interview 7: 面接 7

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. If you are asked to explain what you know about the company, you should only talk about the positive aspects, such as its growth in the market share, its innovativeness, and its cutting-edge technology.
2. When comparing the company with its competitors, you should be prepared to discuss the advantages and disadvantages of the company.
3. If you are asked to share something negative you have heard about the company, a safe answer would be to mention how hard it is to get a job at the firm.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Okay Keiko, you’ve certainly proven you understand this position quite well. Now can you tell me what you know about us and our industry, and how you see your role in all of this?
B: I’d be glad to. There are numerous unexplored markets, and I know you are trying to make inroads into these markets. I would be an enthusiastic pioneer for the company, excited to be a member of your team, helping to develop the new markets by utilizing my skills.
A: So you seem to have a solid understanding of the market. But what do you know about our competitors?
B: The major competitors are AtTech, GreenBelt, and The Shield Corporation. While these are established companies with a longer operating history–and they also enjoy greater name recognition–your company is currently experiencing tremendous growth. I’d love to be a part of that.
A: I’m glad to hear that. You seem to have a lot of good things to say about us. Have you heard anything negative about our firm in the press?
B: Yes. To be honest, I heard your company has a reputation for being very hard to get into, but that just means you have high standards.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Most professionals know what questions to expect at job interviews, so how do you prepare to give yourself an advantage over other job candidates?
Answer:
2. Why do you think it is important to talk about your knowledge of the company’s competitors?
Answer:
3. Have ever you researched the industry and market before the interview?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a job interview. You will act out an interview scene where you are the job seeker and you must say something negative about the company that you are applying for.

(Your tutor will pretend to be the interviewer.)
Expressions: – To be honest, I heard…
– but that just means…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Interview 6: 面接 6

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. When explaining why you are applying for a certain job, stay focused on the positive aspects and avoid criticizing your former employers. Also, do not discuss salary or vacation; save those topics for the second round of interviews.
2. When discussing what you can offer the company, provide concrete examples of positive contributions you made at your current job.
3. When describing your understanding of the position for which you are applying, confidently explain that you possess the skills and qualifications to do the job well.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Keiko, can you tell me why you applied for this position?
B: Yes. Firstly, I feel this job matches my skill set perfectly. Not only would I offer your company a fresh outlook, but working here would allow me to reach my full potential as a professional. Secondly, I would prove myself as a committed company employee.
A: Okay. And how do you think your experience at your current job helped prepare you for the work you’d be doing here?
B: In my current position, I had a lot of opportunity to grow, and I mastered the art of working harmoniously with others. I learned how to cultivate strong inter-personal relationships. I am confident that I can offer what you are looking for.
A: Great. Now I’d like to ask you about how you see this role, this sales position. We have many sales associates, so how would you stand out from the others?
B: Well, in addition to working well with the team, I believe it is important for the sales associate to continually and proactively seek out new leads, bring in fresh ideas, and follow through on these ideas. You can’t just sit around waiting for things to happen; you create your own opportunities. So basically, I see this as a key liaison role: I will be connecting the company with future clients, thereby increasing sales.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. How do you convince a potential employer that you are the right person for the job?
Answer:
2. To convince an interviewer, how do you prepare for moments when you must speak with confidence?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in an interview for a new job position. Elaborate on you are the right person for the job.

(Your tutor will pretend to be interviewer.)
Expressions: – Well, in addition to…
– I am confident that…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 1: 出張 1

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. When you reserve a room via a travel agent, make sure that you are dealing with a reliable one.
2. Some agents fail to reserve the room even after you have paid for the room.
3. If you are not happy with the quoted price, you may ask, “Are there any less expensive rooms available?”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: I’d like to make a reservation for a twin room at the Seaview Plaza Hotel for four nights.
B: Okay. Can you give me the dates you are interested in?
A: Yes. March 18th-21st
B: It looks like we have several rooms available.
A: Great. How much is the room?
B: A twin during the week of March 18th-21st will be $250 a night.
A: Are there any less expensive rooms available?
A: Yes, but it’s a single. Would you like to book it?
A: Yes, please. Thank you.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever had to book a hotel room through a travel agent?
Answer:
2. If so, did you have a positive experience?
Answer:
3. What are the advantages of going through a travel agent?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You need to book a hotel through a travel agent. You will ask if there are any less expensive rooms available.

(Your tutor will pretend to be the agent.)
Expressions: – I’d like to make a reservation ~
– Are there any less expensive rooms available?

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Interview 4: 面接 4

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. In order to sound more persuasive, you should not only describe your skills and expertise, but show your accomplishments and how you went about achieving those accomplishments.
2. When discussing your skills or accomplishments, you should give concrete examples to make your story more convincing.
3. When asked about the challenges you faced at a previous job, avoid talking about problems you had with other employees, or personality clashes.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Sounds great. You’ve shed more light on your skill set. Do you mind switching gears for a moment and discussing actual achievements? Give me one or two examples if possible.
B: For starters, I am very proud of the fact that I helped increase sales of a product we rolled out last year, a smartphone accessory. My tenacity certainly played a role in that project.
A: I see. And how exactly did you help increase sales?
B: Since I’m good at analytical work, I was able to read and process reports, produce financial forecasts, and try to stay informed. In this way, I kept my team informed, and we knew what we had to do to stay ahead of the competitors.
A: Okay, thank you for that. Now I would like to explore difficulties you experienced in the workplace.
B: Yes, well, most of the problems I encountered at work were technical related. Luckily, we have a strong tech support team so these problems didn’t remain long.
A: Okay, thank you.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Think about your current job. What are some problems you have encountered recently?
Answer:
2. How would you describe those difficulties in a job interview?
Answer:
3. Do you have concrete examples to show of your professional accomplishments?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in an interview for a new job position. You will answer questions about your past achievements.

(Your tutor will pretend to be the interviewer.)
Expressions: – I am very proud of the fact that I…
– Since I’m good at…, I was able to…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Interview 3: 面接 3

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Think carefully about traits suitable for the position you are applying to. For example, if you want to be in sales, you should be assertive and have a competitive nature. In addition to that, it is better to show some key skills bussiness people should have, such as creativity, innovation, and a willingness to take initiative.
2. When asked to discuss motivation for the job, avoid talking about things like salary and benefits; instead you can mention your intention to expand your career and the importance of career growth.
3. If you have the opportunity, emphasize your commitment to being an active team player. Business people, and companies in general, see this as being important to the success of their business.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: I’m glad to hear you’re a team player. What other traits do you think sales people should have?
B: I believe competitiveness is a requirement for succeeding in sales. You have to be prepared to be compared to your competitors as well as your own colleagues.
A: Yes, certainly. Good point. And what other skills are important to this job?
B: I believe creativity plays a huge role in this field. I am very creative when it comes to problem solving.
A: I see. So what keeps you motivated? How do you stay motivated to excel?
B: I feel strongly that what keeps me motivated is when I am presented with an opportunity to learn new skills. Or when I am faced with a new challenge.
A: Okay. Thank you. Well, we certainly have lots of challenges here!
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Do you consider yourself a creative problem solver?
Answer:
2. Are you assertive and confident? Explain why or why not.
Answer:
3. What keeps you motivated at work?
Answer:
4. Are you a team player, or do you prefer solitary assignments?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in an interview for a new job position. You will answer questions about your job motivation.

(Your tutor will pretend to be the interviewer.)
Expressions: – I believe…
– I feel strongly that what keeps me motivated is…
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