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Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson22: E-mail about a quotation

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. quotation
  -a statement of how much a job, service, or product will cost
  You should use a formal tone when creating a business quotation and provide the client with exact pricing.
2. superior
  -better than average or better than other people or things of the same type
  This handbag is made of superior leather.
3. verification
  -the act of verifying something (= proving or checking that it exists, or is true or correct)
  The same procedure for verification was followed as for the records of the meetings.
4. regular customer
  -someone who buys again from a company that they have used before
  I’m a regular customer of this coffee house.
5. commit to
  -to make a commitment to take action
  The company needs employees who can commit to work four hours a week.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. quotation 
Answer:
2. superior 
Answer:
3. verification 
Answer:
4. regular customer 
Answer:
5. commit to 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Dear Mr. Garcia,

We got your quotation request on May 14th. Here are the prices for the chairs and tables, as requested. The products are of superior quality. We promise that they will look great in contemporary living rooms.

We ship within one week of receiving your order confirmation. Please be aware that we provide a 10% discount to our regular customers.

Please let us know if you can commit to purchasing these items. You may use the quotation attached as a reference.

Sincerely,

Luna Barcelon
Order Processing Team
Nation Furniture


PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You have requested a quote from a company and received the e-mail from the company. A coworker is asking about it. Share the quotation with your tutor, who will pretend to be your co-worker. Use the following as your guide:
– The price of a computer monitor is $400.00
– The total of 25 units of computer monitors is $10,000.00
– The company ships within one week of receiving the order verification
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Should a firm request a quote before making a purchase? Why or why not?
2. Is it required to include a counter-offer in a quotation? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson92: Renegotiate a business deal

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. vicinity
  -the area around a place or where the speaker is
  There are a lot of Asian restaurants in the vicinity of our office.
2. renewal
  -the act of making an agreement continue for an extra period of time after it has come to an end
  Manager Lee is on leave for his visa renewal.
3. finalize
  -to stop making changes to a plan, date, agreement, etc. and make a final decision about it
  You have to finalize the program for the assembly by Tuesday.
4. arrive at something
  -to come to a decision about something after much consideration
  We need to arrive at an agreement before we could proceed to the presentation.
5. mutually
  -felt or done by two or more people or groups in the same way
  Mr. Lombard and I arranged a mutually convenient time to meet for the contract signing.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. vicinity 
Answer:
2. renewal 
Answer:
3. finalize 
Answer:
4. arrive at something 
Answer:
5. mutually 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Ana (sales representative)
Good afternoon, Tom. I’m glad you could make it.
Tom
Yes, I was meeting a client in the vicinity when I received your message.
Ana (sales representative)
Oh, I see. Well, I wanted to discuss the renewal of the aircon maintenance contract.
Tom
Please, go on.
Ana (sales representative)
Regarding the payment terms of the contract, we would like to adjust the dates.
Tom
I see. We are still finalizing some details so we’re definitely amenable to changes. How much of an adjustment are we talking about?
Ana (sales representative)
Instead of paying after each aircon maintenance service, we’d like it to pay on a monthly basis.
Tom
We can work that out. As you will be paying in bulk, we request payments to be direct deposits. Will that be amenable to you?
Ana (sales representative)
Of course, thank you for your approval.
Tom
Thank you! We hope we can arrive at a mutually beneficial agreement.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your task is to renegotiate a business contract that is up for renewal. Your tutor will act as the business partner. Please use the following as your guide:
– The renewal contract is for the preventive maintenance of a welding machine.
– You want to adjust the payment date.
– Agree to pay in direct deposit.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Do you think a renegotiation can negatively affect a business partnership? Please explain your answer.
2. What are some factors a person should consider to ensure a smooth contract renegotiation?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson21: Understanding an article about getting out of debt

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. accumulation
  -an amount of something that has been collected
  When a quantity of something is added to or increased over time, it is called accumulation.
2. numerous
  -many
  Numerous attempts have been made to improve the organization.
3. loan
  -an amount of money that is borrowed, often from a bank, and has to be paid back, usually together with an extra amount of money that you have to pay as a charge for borrowing
  The bank finally granted me a £400 loan.
4. interest
  -money that is charged by a bank or other financial organization for borrowing money
  Interest on loans is usually quite high.
5. principal
  -an amount of money that someone has invested in a bank or lent to a person or organization so that they will receive interest on it from the bank, person, or organization
  The principal that he borrowed was 20,000 dollars.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. accumulation 
Answer:
2. numerous 
Answer:
3. loan 
Answer:
4. interest  
Answer:
5. principal 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Three Easy Steps to Getting Out of Debt

Many people find themselves in debt. The majority of the time, it’s due to the accumulation of bills and loans. Even so, there are numerous options for getting out of debt. Here are three options for doing so. The first method is to create a budget. Find out how much you spend in a month and how you might save money. Budgeting can help you get out of debt in this way. The second option is to consider how you will divide your payments.

Pay more than the minimum amount owing on each debt if you have extra cash. Remember: the obligation with the highest interest must be paid off first. It is the most effective long-term debt relief strategy.

The third option is to pay off the obligation that has the smallest principal first. Seeing a principal decrease to zero encourages people to continue saving to pay off additional obligations.

When you’ve paid off all of your debts, you’ll be able to put more money aside and use it for more important things in the future.

PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are researching for your company’s finance lecture on how to get out of debt. Share the facts you gathered with a coworker. Use the expressions you learned today. Your tutor will be your co-worker.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Is it even achievable to be debt-free? Please explain your answer.
2. What are the benefits of living a debt-free lifestyle?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson91: Motivating employees

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. matter
  -used in expressions describing how small an amount or period of time is
  The negotiation was over in a matter of minutes.
2. surpass
  -to do or be better than
  Last quarter, sales surpassed four million.
3. quota
  -a fixed limit on the amount of something that someone is allowed to have or is expected to do
  She was not able to reach the quota this July.
4. perseverance
  -continued effort and determination
  Perseverance is a key trait that all entrepreneurs should have.
5. accomplishment
  -something that is successful, or that is achieved after a lot of work or effort
  Our boss is fond of celebrating accomplishments no matter how small.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1.  matter 
Answer:
2. surpass 
Answer:
3. quota 
Answer:
4. perseverance 
Answer:
5. accomplishment 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

FROM: Louis Mitchell
TO: Sales Staff
SUBJECT: First Quarter Objectives

Dear Sales Team,

I would like to commend you all on a job well done! You pulled through last year’s sales campaign by reaching our sales target in a matter of three months.

As we enter another year, I would like to ask you all to continue doing your best by surpassing last year’s quota. I have no doubt that we can generate more sales next quarter.

Your efforts and perseverance led to this great accomplishment. Big thanks to all of you.

Yours truly,

Louis Mitchell
Sales Manager
Saber Tech

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Congratulate your teammate who recently represented your startup at the Global Pitch Competition. Your tutor will act as your teammate. Please use the following as your guide:
– Acknowledge your teammate’s efforts.
– Encourage your teammate to work harder for next year’s competition.
– Express your appreciation.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What is the best way to motivate employees? Please explain your answer.
2. How does your team celebrate accomplishments?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson90: Strengths at a workplace

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. pursue
  -if you pursue a plan, activity, or situation, you try to do it or achieve it, usually over a long period of time
  Anton wants to pursue a career in politics.
2. breakthrough
  -very important in the progress or development of something or someone, because of solving a big problem or making a big improvement
  This can be your breakthrough project, so you have to give it your all.
3. grasp
  -the ability to get, achieve, or keep something
  She has a solid grasp of all the marketing materials.
4. identity
  -the reputation, characteristics, etc. of a person or organization that makes the public think about them in a particular way
  Starbucks has a strong brand identity.
5. keep your finger on the pulse (of something)
  -to be or remain completely aware of what is happening in a situation
  Most brands turn to social media to keep their fingers on the pulse of the younger generation.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. pursue 
Answer:
2. breakthrough 
Answer:
3. grasp 
Answer:
4. identity 
Answer:
5. keep your finger on the pulse (of something) 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
The Path to a Creative Career

Stacy Michaels


Five years ago, I took the biggest risk of my life. After working as a copywriter, I decided to pursue my goal of being a creative director. My breakthrough arrived when I became the creative director of Glam Clothing Inc.

If there is a piece of wisdom I can impart to anyone who wants to be a creative director, it would be to research the business side of creativity. Your inspiration can take you to greater heights but you must also understand things from your client’s perspective. Having a solid grasp of the market will help you strengthen your brand’s image and identity. In my case, I dedicated my time reading various books and magazines on clothes. I visited multiple stores and observed the customers while they shopped; this allowed me to keep my fingers on the pulse of the fashion industry.

If you aspire to become a creative director, you must learn to juggle the diverse duties involved in bringing creative projects to life. The key to any creative career is to balance ideas and technical skills.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a speaker at an event. You will talk about your experience from being a marketing assistant to the CEO of a wellness brand. Your tutor, who will act as one of the attendees, will ask you the following questions:
– How can I advance my career?
– How can I turn my weaknesses into strengths?
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Who is your leadership role model?
2. What is the best advice you can give to someone who wants to change careers?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson89: Suggesting best work practices

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. evaluation
  -the process of judging or calculating the quality, importance, amount, or value of something
  Sheena is nervous about her upcoming evaluation.
2. quarter
  -a period of three months in a company’s financial year
  Our sales have decreased this quarter.
3. distracted
  -nervous or confused because you are worried about something
  He is often distracted when doing administrative tasks.
4. overwhelming
  -very great or strong
  We received an overwhelming amount of requests from our clients.
5. achievable
  -able to be achieved, especially after a lot of effort
  I believe that our goal for this project is achievable.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. evaluation 
Answer:
2. quarter 
Answer:
3. distracted 
Answer:
4. overwhelming 
Answer:
5. achievable 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Jesse
Hello, Judith. I called you here today to discuss your evaluation. How do you feel about your performance this quarter?
Judith
Well, I think that I’m doing well in communicating with my clients and meeting their needs.
Jesse
That’s great to hear. As an account executive, you’re expected to establish a solid relationship with your clients. However, I do notice that you get distracted easily these days. Is something the matter?
Judith
I apologize, sir. Lately, I have been feeling exhausted.
Jesse
I understand. But you have to remember that by not being focused, you might end up compromising the quality of your work. I understand that large tasks can be overwhelming. I think it would be best for you to break your tasks into chunks.
Judith
Yes, I should definitely do that.
Jesse
If you split a project up into smaller tasks that require less time, you’ll feel like the end goal is more achievable. After all, smaller tasks are easier to tackle.
Judith
Thank you for the advice, sir. I appreciate it.
Jesse
I see your potential. Down the line, you can handle major clients. I hope to see your quick improvement.
Judith
You can count on me, sir. Thank you.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You will act as a manager and you will talk to your company’s marketing assistant about his/her work practices. Please use the following as your guide.
– Praise the marketing assistant for his/her creativity and enthusiasm.
– Note that he/she often submits her proposals late.
– Give him/her advice on how to improve.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are some good work habits?
2. What are some ways to stay motivated at work?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson88: Performance evaluation

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. meticulous
  -very careful and with great attention to every detail
  Ms. Bianca is known for her meticulous approach to work.
2. liaise
  -to speak to people in other organizations, etc. in order to work with them or exchange information with them
  I need to liaise with our suppliers tomorrow morning.
3. punctual
  -arriving, doing something, or happening at the expected, correct time; not late
  Everyone admires Norman for being a kind, trustworthy, and punctual employee.
4. shortcoming
  -a fault or a failure to reach a particular standard
  You must not let your shortcomings at work get you down.
5. output
  -the amount of goods and services, or waste products, that are produced by a particular economy, industry, company, or worker
  The marketing team has produced its best output in years.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. meticulous 
Answer:
2. liaise 
Answer:
3. punctual 
Answer:
4. shortcoming 
Answer:
5. output 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Tom
Hi, Laura. I hope everything is well with you. You’ve been at the company for two years now. Time flies, huh?
Laura
Yes, indeed. I still remember my first week here. It’s been amazing.
Tom
That’s great. Well then, I would like to give my feedback on your performance for the past two months.
Laura
Yes, sir. Please let me hear it.
Tom
I am pleased to inform you that as a public relations coordinator, you have been demonstrating an outstanding performance as of late. You’re creative and meticulous. I’m also impressed with how well you liaise with our clients.
Laura
I’m glad to hear that, sir.
Tom
However, you need to work on being punctual. We noticed that you have been late for several meetings.
Laura
Yes, sir, I apologize. There is no excuse for my tardiness. I will do my best to be punctual at all times.
Tom
I appreciate that. Despite that shortcoming, I am satisfied with your outputs and with that, we would like to offer you a raise.
Laura
Thank you very much. I will work even harder in the future.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Evaluate the performance of your team’s marketing assistant. Your tutor will act as the marketing assistant. Please use the following as a guide:
– Praise his/her overall work performance.
– State areas for improvement.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why is performance evaluation important?
2. How should an employee deal with negative feedback?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson87: New outsourcing market

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. outsource
  -if a company outsources, it pays to have part of its work done by another company
  We need to outsource graphic designers for this venture.
2. non-core
  -a non-core activity, business, etc. is one that a company does not really need or consider the most important
  My co-worker does not like to engage in non-core activities.
3. cost efficiency
  -saving money by improving a process or product
  Our department needs to work on cost efficency.
4. rating
  -a measurement of the quality or success of something, or of particular features it has, especially when compared with other things of the same type
  Their latest innovation received high ratings.
5. influx
  -the fact of a large number of people or things arriving at the same time
  The influx of visitors to the store was unexpected.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. outsource 
Answer:
2.non-core 
Answer:
3. cost efficiency 
Answer:
4. rating 
Answer:
5. influx 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

The Rise of Hotel Outsourcing


Five-star hotels around the world have been outsourcing non-core work for cost-efficiency purposes. Zora hotels, situated in the heart of Oklahoma, has recently laid off nearly 150 maintenance staff. Faulty electronics and lack of cleanliness contributed to their low customer satisfaction rating. According to Zora Hotels CEO Martha Kerr, outsourcing maintenance staff allows them to increase cost-efficiencies and gives them access to industry-first innovations. “It’s the best decision we have ever made. We have increased our resources and optimized our processes.”

As the hospitality industry enters the summer season, hotels are prioritizing the overall maintenance of their facilities. With the influx of guests, outsourcing makes hotel operations run smoothly as possible. Outsourcing non-core tasks such as housekeeping, laundry, and equipment maintenance allows the hotel management to focus on the most important aspects of its business and invest in new opportunities.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are in a meeting with your supervisor to address the low satisfaction rating of Vera Hotel. Please use the following as your guide:
– The root of the problem: few and poor food and beverage options
– Convince your supervisor to outsource restaurant operations.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Is outsourcing a good business strategy? Why or why not?
2. What are some tasks that a company should outsource?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson20: Reporting a lost credit card

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. misplace
  -to lose something temporarily by forgetting where you have put it
  I’ve misplaced the important documents. They’re not in my bag.
2. commuting
  -the activity of traveling regularly between work and home
  He spends one hour commuting to work.
3. worried sick
  -you are emphasizing that you are extremely worried.
  She was worried sick about the result of her proposal
4. replacement
  -a thing or person that takes the place of something or someone else
  We are hard put to find a replacement for our assistant.
5. business day
  -the hours when a business is open
  The item will be shipped within 1 business day after receipt of full payment.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. misplace 
Answer:
2. commuting 
Answer:
3. worried sick 
Answer:
4. replacement 
Answer:
5. business day 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Cris Wilson
This is Cris Wilson from the Bank of the Philippines. What can I do to assist you?
Tom Taylor
Hello, my name is Tom Taylor. My credit card has been lost, and I’d like to report it. I believe I misplaced it earlier this morning while commuting.
Cris Wilson
Mr. Wilson, we’re sorry to hear it. Thank you for immediately informing us. Is it okay if I ask for your credit card number and date of birth?
Tom Taylor
134-2769-290 is my card number, and my birthday is September 1, 1989. Please examine the latest transactions on my credit card. I’m worried sick that it was used by someone else.
Cris Wilson
Thank you very much. There have been no transactions on your credit card today, according to our records.
Tom Taylor
That’s great news. Is there anything you can do about my misplaced card, though?
Cris Wilson
We have the option to cancel it.
Tom Taylor
Yes, please.  Could you please send me a replacement as well?
Cris Wilson
Certainly. Is it possible for me to get your current mailing address?
Tom Taylor
254 Strawberry Street is the address. How long would it take for my card to be replaced?
Cris Wilson
Within seven business days, you will get your new card. Please call us again if it doesn’t work.
Tom Taylor
Did I get it right? You will send my new credit card to my mailing address within seven business days?
Cris Wilson
Yes, it is right. Is there anything else that I can help you with?
Tom Taylor
No, that’s all. Thank you for the assistance.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You misplaced your credit card on your way home from work an hour ago. You reported it to the Bank of the Philippines, your credit card company. Use the expressions you learned today. Your tutor will be the bank representative.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Is your bank’s customer service good? Could you tell me more about it?
2. What would you do if your credit card information was stolen?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson86: Introducing a company’s services

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. counsel
  -to give advice, especially on social or personal problems
  My brother works in an organization that gives counsel to out-of-school youth.
2. accelerate
  -to happen or make something happen sooner or faster
  Expanding your target market is a way to accelerate your business.
3. leverage
  -to use something that you already have in order to achieve something new or better
  We need to come up with ways to leverage social media to help our company.
4. sustain
  -continuing for an extended period or without interruption
  Mr. Allen congratulated us on our sustained performance.
5. module
  -one of a set of separate parts which, when combined, form a complete whole
  I need to revise the marketing module this afternoon.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. counsel 
Answer:
2.accelerate 
Answer:
3.leverage 
Answer:
4.sustain 
Answer:
5.module 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Danny
Good morning.
Anna
Anna Trench speaking. Hello?
Tom
This is Tom Hall. May I have a couple of your minutes?
Anna
Yes, of course.
Tom
Thank you. Our company specializes in providing employees personalized, one-on-one leadership coaching and counsel that can help accelerate their development and leverage their strengths. Would executive coaching services be of interest to you?
Anna
Yes, actually. We’ve been meaning to seek coaching services for our newly hired sales agents.
Tom
I’m glad to hear that. I guarantee that our coaching experts are highly experienced. Our system creates an environment focused on individual growth and sustained improvement. Would you like to know more about our training modules?
Anna
Yes, but I still have to consult my supervisor.
Tom
I understand. Are you open to the idea of discussing this further in person?
Anna
Yes, I am.
Tom
Well, then. I would like to schedule a meeting with you.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Introduce your company’s services to your tutor, who will act as a client. Please use the following as your guide:
– Tell the client about your company, Pentagon Inc. (a web design company)
– Ask the client if he/she is interested.
– Set an initial appointment with the client.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. In your line of work, do you often meet with clients?
2. What are some concerns of clients before purchasing a product/service?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.