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Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Telephone 9: 電話応対 9

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. You can address poor reception of a telephone saying “We are experiencing poor reception at the moment…” or “At the present, the connection is bad…”
2. If you want the person you are speaking to to send the message instead via email, you can say “Would you send me your message by email, please?”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello, this is Stan Kapu of Kolkata Chemical Co. How may I help you today?
B: Hi, my name’s Dustin Mavaj. I’m a journalist for the Delhi Inquirer. I was wondering if I’d be able to speak to you about your company’s research into Sjogren’s syndrome?
A: I’m terribly sorry Mr. Mavaj. We are experiencing poor reception at the moment. Could you please call back after the connection failure has been resolved.
B: I was just trying to make an inquiry concerning your research into Sjogren’s syndrome…
A: Apologies again. At the present, the connection is too bad. Would you please email me and I’ll get back to you as soon as possible?
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever had a bad connection when talking with a business partner over the phone?
Answer:
2. How did Stan apologize for the poor reception?
Answer:
3. Have you ever had telephone problems other than a poor reception when talking in English? What kind of problem was that?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a telephone call. You need to deal with a bad telephone reception while talking to your business partner.

(Your tutor will pretend to be your business partner.)
Expressions: – We are experiencing poor connection as of the moment.
– Would you send me your message by email, please?

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 10: 出張 10

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Prior to your trip, or at the beginning of your trip, it’s a good idea to familiarize yourself with the local medical system.
2. When describing your symptoms, start off by saying “I seem to～”.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Excuse me, but I’m not feeling well and I was wondering if I could get some assistance.
B: Of course. What seems to be the problem?
A: I seem to have developed a fever. Plus I feel weak and dizzy.
B: I am happy to recommend a nearby hospital. You can go by taxi.
A: Thanks, I appreciate it.
B: Are you insured?
A: Yes, I’m insured.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever become ill during a business trip?
Answer:
2. If so, were you able to communicate your symptoms clearly?
Answer:
3. Did you receive adequate medical care?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are on a business trip but you are not feeling well. Describe your symptoms and seek medical assistance from the hotel clerk.

(Your tutor will pretend to be the hotel clerk.)
Expressions: – I was wondering if I could get some assistance.
– I seem to…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Telephone 8: 電話応対 8

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Be clear on who referred you by using phrases such as “I was referred to you by…” They may say “I have heard a lot about you.”
2. You should express your request in detail and use polite and flattering language. Also, make sure to suggest the meeting times yourself and move your schedule to fit theirs as possible.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello, Mr. Tahn. My name is Will Yahiremi. I have been referred to you by Michael Ochanberry at Watson’s Sure-lock Loans. I would like to contact you as I have heard from Mike that you could offer me a career counseling. I am very interested in restaurant business and want to schedule a meeting this Thursday the 18th to talk about your restaurant, ‘Juan Tahn’s Nin Com Soup.’
B: Hello, Will. Ah I see. Well, I’ve heard a lot about you and would lend a hand with pleasure. However, I am out of the office that day.
A: Well, how about the 19th, say 3:00 p.m.?
B: Sure. That sounds fine.
A: Great.
B: Please let a waiter know when you arrive at the restaurant and he will direct you to my office.
A: OK, thank you. I am very happy that Mike referred me to you.
B: Yeah, I’m looking forward to meeting you. See you Friday, Will.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. What did Will say to be clear of his request?
Answer:
2. What kinds of people have you been referred to?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a telephone call. You will inform the business manager that you are referred to discuss your career.

(Your tutor will pretend to be the business manager.)
Expressions: – I was referred to you by…
– I want to schedule a meeting on…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 5: 出張 5

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Ideally, you should reconfirm your flight with the airline at least 72 hours before your scheduled departure. In most cases, flights do not need to be reconfirmed, but you can always check this point when you purchase your ticket.
2. When you are calling to reconfirm your flight, prepare to give your name, reservation number, flight information, and contact number to the airline agent.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: XYZ Airlines, how may I help you today?
B: I’d like to reconfirm my flight.
A: Do you have your reservation number? I’ll also need your name.
B: Yes. My name is Kei Mamada. The reservation number is YS7671922.
A: Yes, we have your reservation in our system. We have you on a 10:30 flight from Tokyo to Newark, New Jersey on March 18th.
B: Yes, that sounds right.
A: May I also have your phone number so we can reach you in case of any changes?
B: Certainly. It’s 03-315-1922.
A: Thank you. Is there anything else I can do for you today?
B: No, that will be all. Thank you.
A: Thank you for choosing XYZ Airlines.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Do you travel frequently?
Answer:
2. Do you usually reconfirm your flights?
Answer:
3. Do you think it is necessary to reconfirm flights?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are an airline representative. Your tutor will pretend to be a customer who needs to reconfirm his/her flight with your airline.

(Your tutor will pretend to be the customer.)
Expressions: – How may I help you today?
– Yes, we have your reservation on our system.

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 3: 出張 3

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Before checking out, give your hotel room one final sweep to ensure nothing has been left behind, especially on the closet and washstand area.
2. If you have plans near the hotel after checking out but do not want to bring your luggage, ask the hotel to hold it for you until you are able to pick it up.
3. If you do not understand something on the bill, be sure to ask “What is this charge for?”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Will you be checking out now?
B: Yes, please.
A: I hope you enjoyed your stay with us.
B: I did, thank you.
A: Your total comes to $596.00.
B: I see. May I ask what this charge is for?
A: This is for the mini-bar.
B: And this charge here?
A: This charge is for the meals you had in the restaurant.
B: Oh, I see. Thank you.
A: How will you be paying today?
B: I’d like to pay with my credit card, please.
A: Thank you. Please sign here, and here’s your receipt.
B: Great. Thank you.
A: Thank you for staying at the Seaview Plaza Hotel. Enjoy the rest of your trip.
B: I will. Thanks!
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever had to clarify an additional charge on a hotel bill?
Answer:
2. When you stay at a hotel, do you usually pay with credit card or cash?
Answer:
3. Do you try to avoid extra charges by bringing or buying outside your own snacks and drinks?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are checking out of a hotel. You do not understand something in the bill.

(Your tutor will pretend to be the hotel clerk.)
Expressions: – May I ask what this charge is for?
– I’d like to pay ~

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 4: 出張 4

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Before your trip, you should check the expiration date of your passport and whether or not you need a visa for your destination country.
2.

If traveling to the United States, and if you have traveled there many times before, you may be questioned further in a separate room.

2.

Remember to remove your passport cover before submitting it to the immigration/customs officer.

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Can I have your passport, please?
B: Here you go.
A: What’s the purpose of your visit?
B: I’m here for a business trip.
A: What type of work do you do?
B: I work in sales and marketing.
A: How long is your visit, and where are you staying?
B: I’ll be here for a week, and I’m staying at the Seaview Plaza Hotel.
A: Do you have a return ticket?
B: Yes, I do.
A: Now, I need you to place your left index finger, and then your right index finger, on the designated points of this reader. Is this all the baggage you have?
B: Yes.
A: Can I see your customs papers, please?
B: Yes. Here you go.
A: Your duty for this item is $50.00
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever experienced any difficulties when passing through customs or immigration?
Answer:
2. Have you ever had anything to declare in customs?
Answer:
3. Have you ever been questioned further in a separate room?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You will act out immigration and customs scenes in an airport. You will be the customs/immigration officer asking the questions, and your tutor will answer the questions.

(Your tutor will pretend to be the traveler.)
Expressions: – What’s the purpose of your visit?
– Is this all the baggage you have?

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Telephone 7: 電話応対 7

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. To ascertain the purpose of the conferee’s call, you can say “May I ask what this is regarding?”
2. “I would like to get input on a new project” is a common phrase requesting a help in business.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello and thank you for calling Alpine Ltd. This is Zoe speaking, how can we be of service?
B: Hi, Mr. Zoe. This is Finn Girminges. Would it be at all possible to speak with Mr. Les Moore please?
A: May I ask what this is regarding?
B: Yes, my company and I would like to schedule a sales meeting with Mr. Moore.
A: Apologies, but Mr. Moore is currently not available. May I redirect you to Mr. Moore’s mobile phone voicemail? That can let him receive any inquiries you have directly when he returns.
B: Thank you. Hello Mr. Moore. This is Finn Girminges. I’m just leaving a message for you to say that the sales team at Bonking Co. is in need of your expertise and would like to get your input on a new project. If it’s at all convenient and you have time available, please could you call me back at 080-9999-0002? Thanks.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. What did Finn do differently in the second text when leaving message?
Answer:
2. What extra information did Zoe gather in the second text?
Answer:
3. How would you leave a message over the telephone if you needed help on a new project?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You will telephone an associate but he/she is not around. Leave a message on his/her voicemail.

(Your tutor will pretend to redirect you to the voicemail.)
Expressions: – Would it be possible to speak to…
– I’m leaving a message for you to say that…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Telephone 6: 電話応対 6

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. You should fully inform what your business is at first. To politely denote your position as a middleman for a superior, you can say “I am ringing on behalf of…”
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello, this is Fran Sanchez of Megatech speaking. How may I help you today?
B: Hello, this is Mick Ross, the head administrator of Careware. I am ringing on behalf of the manager at Careware, Mr. Jim Beesley. Mr. Beesley would like to schedule a meeting with your CEO, Mr. Chuck Dable, concerning promised discounts on your latest software. Would that be at all possible?
A: Absolutely. Did Mr. Beesley have any particular date in mind?
B: Yes. Would you please check if Tuesday 3rd October at 4:00 p.m. is available?
A: Yes, Mr. Dable is available at that time. Let me pencil in the appointment.
B: Great, thank you.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. In which conversation did Fran seem more responsive?
Answer:
2. Have you ever needed to make a business-to-business call on behalf of an associate?
Answer:
3. Have you ever received a call from an middleman administrator?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You will make a call on behalf of an associate to another company.

(Your tutor will pretend to be the call receiver.)
Expressions: – I am ringing on behalf of…
– Would you check if ~ is available?

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 9: 出張 9

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. Before checking your baggage, be sure to label all of your bags with address tags.
2. Important items such as travel documents, USB equipment, or medicine should be packed in your carry on baggage.
3. Regarding lost baggage, use expressions like “When do you think you will～?” to find out how you will be contacted.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Hello. Excuse me…
B: Yes? Can I help you?
A: Yes. I was waiting by the baggage carousel and my bags haven’t come out yet.
B: Are you sure you were at the correct baggage carousel?
A: Yes, it was the correct one. Here are my claim tags.
B: Okay. I’ll need you to fill out this form with your contact information.
A: Sure. When do you think my bags might show up?
B: I couldn’t say, but hopefully by tonight.
A: Okay. Please contact me as soon as my bags are located.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever lost your baggage while traveling?
Answer:
2. If so, was it found?
Answer:
3. Are you in the habit of labeling all of your bags with address tags?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in an airport. You will inform an airport staff that you lost your baggage and ask for assistance from him/her.

(Your tutor will pretend to be an airport staff.)
Expressions: – I was waiting by the baggage carousel and…
– When do you think you will…

Business (Upper Intermediate)｜ビジネス会話（中上級）
Business Trip 8: 出張 8

PART A_1

First, we will check the points in this lesson. Please repeat after me.
PART A_2

1. In many countries it is standard to remain seated at your table while you pay for your meal.
2. Be sure to check the receipt to see if a service charge has been included. Tipping varies by country; just be sure to leave a tip for your server if you are in a country where tipping is common.
3. If you cannot finish your meal, the server may ask if you want a box to bring it home in. Do not feel obliged to take unfinished food back to your hotel room.
PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
PART B_2

A: Here you are. Enjoy your meal!
B: Thank you.
A: How is everything? Can I get you another drink?
B: Everything tastes great, thank you. No, I won’t be needing anything else to drink, except maybe some more water.
A: Would you like a box for that?
B: No, I’m fine. Just the check, please.
A: Okay, here you are.
B: Do you accept Visa?
A: Yes, we do. Just sign here, please.
B: Thank you. Everything tasted wonderful.
A: Thank you. Enjoy your evening.
PART B_3

Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

PART C_2

1. Have you ever left a large meal partially eaten?
Answer:
2. If so, did you accept a box so you could bring the meal back with you?
Answer:
3. Have you experienced difficulty deciding how much to tip servers?
Answer:
PART C_3

Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

PART D_2

Situation: You are in a restaurant. You will dine in a restaurant alone and then pay for the meal to the server/waiter.

(Your tutor will pretend to be the server/waiter.)
Expressions: – Just the check, please.
– Do you accept…
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