So, Emma, what prompted you to arrange this meeting?

To be honest, I’m struggling with my workload.

Do you mind elaborating?

The last few weeks have been really stressful for me. I’ve run out of patience with the extended work hours.

I understand what you’re trying to say.

I work on the new project we’re supposed to release. I start work early in the morning and finish late in the evening. I even have to work during my lunch break on occasion. I no longer have time for myself. I only go home to eat, sleep, and clean.

I’m sorry to hear that.

But, the time when I had to work overtime until 11:00 p.m. to finish my task was the last straw for me. I can’t see myself staying if the situation doesn’t improve anytime soon.

Don’t worry, I’ll talk to your supervisor about it, and I’ll address that problem as soon as possible.

But still, things may turn around if my supervisor reduces my workload.

So, Emma, what prompted you to arrange this meeting?

To be honest, I’m struggling with my workload.

Do you mind elaborating?

The last few weeks have been really stressful for me. I’ve run out of __________ with the extended work hours.

I understand what you’re trying to say.

I work on the new project we’re supposed to release. I start work early in the morning and finish late in the evening. I even have to work during my lunch break on occasion. I no longer have time for myself. I only go home to eat, sleep, and clean.

I’m sorry to hear that.

But, the time when I had to work overtime until 11:00 p.m. to finish my task was the __________ for me. I can’t see myself staying if the situation doesn’t improve anytime soon.

Don’t worry, I’ll talk to your supervisor about it, and I’ll address that problem as soon as possible.

But still, things may __________ if my supervisor reduces my workload.

So, Emma, what prompted you to arrange this meeting?

To be honest, I’m having trouble keeping up with my workload.

Could you please elaborate?

For me, the previous two weeks have been quite difficult. I’ve run out of __________ with my tasks at work.

What you’re attempting to express makes sense to me.

I’m working on a project that we’re about to release. I start work early in the morning and work until late at night. Sometimes, I’m forced to work throughout my lunch break. I don’t have time for myself anymore. I only eat, sleep, and clean at home.

I am sorry to hear that.

But, __________ when I had to work overtime until midnight to finish my task was the last straw for me. If things don’t change soon, I don’t think I’ll be able to stay.

Don’t worry, I’ll discuss it with your supervisor and resolve the issue as soon as possible.

But still, things may __________ if my supervisor reduces my workload.

Hello, Emma!

Hello, Ron! Do you remember the brochures you gave me?

Yeah, I still remember.

I’m calling because I looked through the furniture brochures you sent me and I’m interested in the computer seats you sell.

I see. So, how many computer chairs would you like to order then?

We would like to place an order for ten computer chairs. By the way, I sent you an email about this as well, with the purchase order form attached for your convenience.

That is noted.

Is it possible to have the items delivered on or before May 14?

Let me check if it is possible to be delivered that day.

If you agree to the delivery date, please send us the sales invoice for the payment.

Sure, I’ll just keep you posted on this.

Hello, Emma!

Hello, Ron! Do you remember the brochures you gave me?

Yeah, I still remember.

I’m calling because I looked through the furniture brochures you sent me and I’m interested in the computer seats you sell.

I see. So, how many computer chairs would you like to order then?

We would like to __________ for ten computer chairs. By the way, I sent you an email about this as well, with the purchase order form attached for your convenience.

That is noted.

__________ to have the items delivered on or before May 14?

Let me check if it is possible to be delivered that day.

If you agree to the delivery date, please send us the __________ for the payment.

Sure, I’ll just keep you posted on this.

Hello, Emma. I’m calling because I’m interested in the smart TV you sell after looking over the brochures you showed me.

I see. So, how many smart TVs would you like to order then?

We would like to __________ for ten smart TVs. I also sent you an email about it as well as a purchase order form for your convenience.

That is noted.

Is it possible to have the __________ on or before September 1?

Let me see if that day’s delivery is feasible.

If you agree to the delivery date, please send us the __________ for the payment.

Sure, I’ll keep you updated about it.

Could you tell me about the sales points of your services?

First, let me tell you about our company. MCargo, a New York City-based shipping firm, is steadily developing an excellent reputation.

What is it known for?

Known for its quick and reliable deliveries, MCargo is the best in its class. It has been shipping our company’s products for years now, and we have never encountered any delays.

That sounds awesome. Could you tell me more about it?

It offers everything from office-to-office deliveries to international shipping. Clients can rest assured that MCargo will deliver things as quickly as possible. It also provides clients with peace of mind by ensuring all goods arrive safely.

That is quite impressive!

That’s true! With its secure service, you are sure to get your money’s worth.

Could you tell me about the sales points of your services?

First, let me tell you about our company. MCargo, a New York City-based shipping firm, is steadily developing an excellent reputation.

What is it known for?

__________ its quick and reliable deliveries, MCargo is the __________ in its class. It has been shipping our company’s products for years now, and we have never encountered any delays.

That sounds awesome. Could you tell me more about it?

It offers everything from office-to-office deliveries to international shipping. Clients can rest assured that MCargo will deliver things as quickly as possible. It also provides clients with peace of mind by ensuring all goods arrive safely.

That is quite impressive!

That’s true! With its __________, you are sure to get your money’s worth.

Could you inform me about your product’s selling points?

Let me begin by telling you about our company. Samtech, a technological corporation based in Seoul, is steadily gaining a good reputation.

What is it known for?

__________ its adaptable and ambitious products, Samtech is _________ in its class. It has been manufacturing a wide range of consumer and industrial electronics, such as appliances, digital media devices, and other electronic gadgets.

That sounds fantastic. What else?

It has become one of the most well-known technological brands, accounting for almost a quarter of South Korea’s total exports.

That’s remarkable!

That’s true! With its __________, you are sure to get your money’s worth.

Good morning! Could you tell me the problem that we need to focus on?

Good morning, Sir Ron. The problem that we need to focus on is the negative feedback on our services.

Could you explain it further?

Yes! The services that we offered the last time did not meet the expectations of our customers.

What has caused it?

We believe that the possible causes are our poor acknowledgment of customers’ concerns and rude staff. The reviews are unfavorable, and this has had a significant impact on sales.

We need to think of resolutions as soon as possible.

I agree. We need to address this problem.

Good morning! Could you tell me the problem that we need to focus on?

Good morning, Sir Ron. The problem that we need to __________ is the negative feedback on our services.

Could you explain it further?

Yes! The services that we offered the last time did not meet the expectations of our customers.

What has caused it?

We believe that the _________ are our poor acknowledgment of customers’ concerns and rude staff. The reviews are unfavorable, and this has had a significant impact on sales.

We need to think of _________ as soon as possible.

I agree. We need to address this problem.

Hello and good morning! Could you explain to me the problem that we need to focus on?

Good morning, Sir Ron. The problem that we need to __________ is unmotivated employees.

Could you elaborate on this?

Sure! Demotivated employees may also take more personal time off during working hours, and that affects productivity.

What has caused it?

We believe that the __________ is a lack of employee recognition. Employee recognition can go a long way toward increasing motivation.

We need to think of __________ as soon as possible.

I totally agree. We need to address this problem as much as we can.

Emma, could you provide me an update on the status of our project.

Sure, Mr. David. As of this moment, the production phase is falling behind schedule.

Could you tell me more about it?

The delay is due to the lack of operational machines at the factory.
The project’s launch may have to be postponed if more operational
computers are not available.

I see your point. What should we do then?

To solve this problem, we’re considering purchasing new machines
to help with the progress of our project.

Have you already talked with the team about it?

Yes, I have. We already discussed it at our meeting yesterday.

Thanks for the update!

Emma, could you provide me an update on the status of our project.

Sure, Mr. David. __________, the production phase is falling behind schedule.

Could you tell me more about it?

The delay is __________ the lack of operational machines at the factory.
The project’s launch may have to be postponed if more operational
computers are not available.

I see your point. What should we do then?

To solve this _________, we’re considering purchasing new machines
to help with the progress of our project.

Have you already talked with the team about it?

Yes, I have. We already discussed it at our meeting yesterday.

Thanks for the update!

Could you please provide me with an update on the status of our project, Emma?

Sure. __________, the construction phase is falling behind schedule.

Why so?

The __________ is due to the lack of construction workers at the site.
If we don’t hire more construction workers, the project’s launch may
have to be postponed.

I see. So, what are our alternatives?

To solve this __________, we’re considering hiring more new workers
to help with the progress of our project.

Have you discussed it with the rest of the team?

Yes, I have. We talked about it at our meeting the other day.

Thank you for the information!

Good morning. This meeting is about the progress report of our new upgraded software.

You may start, Ron.

I’m going to provide you an update on the status of our new upgraded software. Well, the long and short of it is we might be delayed a bit.

What should we do about it then?

We must inform our customers that the new upgraded software will not be available by the end of the week.

Months ago, the design and planning stages were completed. The maintenance stage, on the other hand, is still ongoing, correct?

Yes. So the client informed us via email that they wanted to change some of the software features.

I see.

Unfortunately, our engineers are still working on the modification. The bottom line is we can’t get it done by Friday.

For this project, I think we have to talk to our engineers to work overtime to get back on track. Still, we must contact the client to express our regret for the delay.

I couldn’t agree more.

Good morning. This meeting is about the progress report of our new upgraded software.

You may start, Ron.

I’m going to provide you an update on the status of our new upgraded software. Well, __________ is we might be delayed a bit.

What should we do about it then?

We must inform our customers that the new upgraded software will not be available by the end of the week.

Months ago, the design and planning stages were completed. The maintenance stage, on the other hand, is still ongoing, correct?

Yes. So the client informed us via email that they wanted to change some of the software features.

I see.

Unfortunately, our engineers are still working on the modification. The __________ line is we can’t get it done by Friday.

For this project, I think __________ talk to our engineers to work overtime to get back on track. Still, we must contact the client to express our regret for the delay.

I couldn’t agree more.

I’m going to give you an update on the Sunflower building’s development progress. Well, __________ of it is we might be delayed a bit.

So, what’s our plan?

We need to let our clients know that the building’s gadgets will not be ready by the end of the week.

The interior was completed months ago. On the other hand, the finalization stage is still happening.

So, the client emailed us to say they wanted to change the flooring design.

I see.

Our engineers are still working on the modification, unfortunately. The __________ is we can’t get it done by February.

For this project, I think __________ talk to our construction staff to work overtime to get back on track. Still, we must contact the client to express our regret for the delay.

I completely agree.

Hello, Emma. How long have you been working with GBA Inc.?

I have been working with GBA for almost 15 years now.

That’s quite a long time!

That is true!

Oh, I can see an organizational chart in your journal. Could you tell me about it?

Sure!

To whom does the project manager report?

The project manager reports to the CEO.

I see. To whom is the administration manager accountable?

The administration manager is accountable to the project manager.

Thanks! To whom do the marketing executives delegate the work?

The marketing executives delegate the work to the procurement department.

Hello, Emma. How long have you been working with GBA Inc.?

I have been working with GBA for almost 15 years now.

That’s quite a long time!

That is true!

Oh, I can see an organizational chart in your journal. Could you tell me about it?

Sure!

To whom does the project manager report?

The project manager _________ to the CEO.

I see. To whom does the administration manager accountable?

The administration manager __________ the project manager.

Thanks! To whom do the marketing executives delegate the work?

The marketing excutives __________ the procurement department.

Hello, Emma. How long have you been with GTECH Corporation?

I have been working with GTECH for almost ten years now.

Oh, I see in your journal that you have an organizational chart. Could you please tell me more about it?

Sure!

To whom does the vice president of marketing report?

The vice president of marketing __________ to the president.

I see. To whom is the general manager accountable?

The general manager __________ the vice president of marketing.

Thanks! To whom does the general manager delegate the work?

The general manager __________ the work to the HR manager and the quality director.

Hello, Emma. Are you available for a meeting on Friday from 1:00 to 3:00 p.m.?

I’m afraid I’m not available.

How about 3:00-5:00 p.m. instead?

Yes, I’m available.

Great. Could you tell Mr. Davis to schedule meeting room A?

This is noted.

Also, inform your unit members about it.

If I may ask, what would the meeting be all about?

We’ll talk about goals for the next term.

Hello, Emma. Are you __________ for a meeting on Friday from 1:00 to 3:00 p.m.?

I’m afraid I’m not available.

__________ 3:00-5:00 p.m. instead?

Yes, I’m __________.

Great. Could you tell Mr. Davis to schedule meeting room A?

This is noted.

Also, inform your unit members about it.

If I may ask, what would the meeting be all about?

We’ll talk about goals for the next term.

Hello, Emma. Are you __________ for a meeting on Tuesday, 2:00-4:00 p.m.?

I’m afraid I’m not available on that day.

__________ on Wednesday, 3:00-5:00 p.m. instead?

__________, I’m available.

Great. I’ll see you then.

Sure!

By the way, could you please inform your unit members about it?

Certainly! If I may ask, what would the meeting be all about?

We’ll talk about career growth and development.

Ms. Miller? I’m delighted that we’ve finally met.

Yes! Nice to meet you!

Nice to meet you too! By the way, would you mind if I asked you about your job?

No, not at all.

Okay! According to your profile, you are a marketing manager. I’m a little interested. Can you fill me in on your responsibilities?

Sure. I am in charge of the company’s brand promotion and positioning,
as well as the items and services.

Oh, is that in line with sales?

Yes, it is correct. We work closely with the sales department.

That’s quite impressive! So how long have you been with LUNA Corporation?

I have been with them for five years now.

I see.

Ms. Miller? I’m delighted that we’ve finally met.

Yes! Nice to meet you!

Nice to meet you too! By the way, would you mind if I asked you about your job?

No, not at all.

Okay! According to your profile, you are a marketing manager. I’m a little interested. __________ in on your responsibilities?

Sure. I am in charge of the company’s brand promotion and positioning,
as well as the items and services.

Oh, is that __________ with sales?

Yes, it is correct. We work closely with the sales department.

That’s quite impressive! So __________ have you been with LUNA Corporation?

I have been with them for five years now.

I see.

Good morning, Ms. Perez. It’s great to finally meet you.

It is my pleasure. Please call me Emma.

All right, how was your flight?

It was great!

That’s great to hear. By the way, I heard that you are a production manager. __________ fill me in on your responsibilities?

Of course. I ensure that the manufacturing processes run
reliably and efficiently.

That’s awesome. Is that in line _________ marketing?

Yes, we need to work closely with the marketing department,
so the item can be manufactured to the quality and design specifications
laid down by the consumer.

According to what I’ve heard, the demand is increasing. So __________ have you been with Box Meal Inc.?

I’ve been working there for over a year now.