Translation
One busy morning, Mr. Evans receives a complaint call from a customer.
Good morning. This is Ron Evans speaking. Thank you for calling XYZ Corporation. How may I help you? |
Hello. I’m looking for Ms. Robins. Is she around? |
To whom am I speaking to? |
My name is Alice Smith. She told me yesterday to call her back this morning to continue our talk about my project plan. Is Ms. Robins around? |
I’m sorry, but Ms. Robins is not here right now due to an urgent meeting. However, she did leave a note in case you call. You can come and meet her here at two in the afternoon. |
Okay, that’s great. Please tell her that I will meet her there at two. Thank you! |
会話文に関する質問に答えましょう。
1. Question | Who is looking for Ms. Robins? |
Answer: | ________________ |
2. Question | What time should Alice meet Ms. Robins? |
Answer: | ________________ |
TRANSLATION
- Word: urgent (TRANSLATION)
Meaning:something important
TRANSLATION
Example: Mr. Davies is attending an urgent m. - Word: Occupied (TRANSLATION)
Meaning: busy
TRANSLATION
Example:: Mr. Davies is occupied at the moment.
講師の質問に答えましょう。講師にも同じ質問をしましょう。
1. | Have you ever had to call someone on the phone to ask if he/she is around? Yes or no? |
Answer: | ________________ |
2. | Give at least three reasons why answering business calls should be taken professionally. |
Answer: | ________________ |
3. | Have you been angry/mad while taking phone calls? |
Answer: | ________________ |
4. | What is your most memorable phone call when you were asking for someone? |
Answer: | ________________ |
5. | When was the last time you called to ask for someone if he/she is around? |
Answer: | ________________ |
6. | Do you think it’s okay to call the same number again and again and ask if the person you’re looking for is around? |
Answer: | ________________ |
7. | Do you have any bad experience while asking for someone on the phone? |
Answer: | ________________ |
8. | Do you think it’s okay to message the person related to someone you’re looking for to know if he or she is around? Why or why not? |
Answer: | ________________ |
9. | Do you think it’s safe to let the caller know where you are and what time you’ll be back to return his/her call? |
Answer: | ________________ |
10. | If you were given the chance to phone call any person on Earth, who would that be and why? |
Answer: | ________________ |