Choose the correct meaning of the underlined word in each sentence.
ANSWER
a. a person in charge of a particular part of a company’s business
c. something should happen because of the way a person behaved
b. to politely or officially ask for something
ANSWER
Mr. Reed is the sales director of the company I am working for.
a person in charge of a particular part of a company’s business
someone who is paid to work for someone else
someone who shows visitors around a place
After working hard this week, she deserves a holiday.
giving punishment
something should never happen
something should happen because of the way a person behaved
He made a request to leave work early.
to ask for assistance
to politely or officially ask for something
to give important information
READING ALOUD
Let’s read the dialogue. I will be Ms. Robins and you will be Mr. Evans. After reading it once, we’ll switch roles.
READ
Ms. Robins talks to Mr. Evans about attending the dinner party with the company directors.
Good morning, Mr. Evans. I would like to congratulate you for your team’s excellent performance last month. In line with that, I have a request. I was wondering if you could attend the dinner party tomorrow with the company directors.
Thank you, Ms. Robins. I couldn’t have done that without your help. Regarding your request, I really appreciate the invitation, but I’m afraid I won’t be able to attend because of a family gathering tomorrow.
I understand, Mr. Evans. Would it be alright if we re-schedule the dinner party next week? You see the thing is, the company directors would really like to meet and thank you for a job well done.
I see. I’d love to meet all of them as well. I guess there won’t be any problems re-scheduling it next week. Actually, I need to travel for 6 hours to my hometown so, would it be alright if I request for a day off tomorrow?
Of course, as long as you make a written excuse for your leave. You deserve it. Enjoy your day off.
Thank you, Ms. Robins. I’ll see you next week.
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
ANSWER
1.
What request was Ms. Robins asking from Mr. Evans?
Answer:
________________
2.
Why does Mr. Evans request to take a day off on Friday?
Answer:
________________
USEFUL EXPRESSIONS
Let’s practice some expressions. Please read them aloud.
READ
When making requests:
I was wondering if you could attend the dinner party tomorrow with the company directors.
Would it be alright if I request for a day off tomorrow?
When declining requests:
Regarding your request, I really appreciate the invite, but I’m afraid I won’t be able to attend because of a family gathering tomorrow.
I’m sorry I won’t be able to attend the party because I’m really busy right now.
SITUATION QUESTIONS
Please tell me what you will do given the following situations.
ANSWER
1.
You have to attend an important family gathering on a regular working day. How would tell your manager about it?
Answer:
________________
2.
You have business trip next week. You have to ask someone form your team to do some of your tasks for two days. How would you tell him/her your request?
Answer:
________________
CONVERSATION PRACTICE
Let’s talk. Please answer my questions.
ANSWER
1.
Have you every declined requests? Why?
Answer:
________________
2.
What kind of requests do you usually accept at work/school?
Let’s practice some expressions. I will read each sentence first. Please read after me.
まず講師がそれぞれの文章を音読します。講師に続いて読みましょう。
READ
When making formal complaints, customers would state their name and their main concern.:
苦情を伝えるときは自身の名前と懸念を述べる
Good morning, my name is Alice Smith. I would like to file a complaint.
We would like you to replace the wrong products that you delivered.
When handling complaints, inform the customer about the process and verify the complaint first, then give assurance that the problem could be fixed:
苦情を伝えられたときは内容の確認を行い、対応過程をお知らせして懸念事項が対応されることを伝える
Thank you for letting us know about the situation. We apologize for the problem we have caused.
In response to your complaint, we will verify and check our records first to process it. You have our word that we will do everything to fix this problem.
We value our customers’ needs and we hope to serve you again.
READING ALOUD
Let’s read the dialogue. I will be Alice and you will be Mr. Evans. After reading it once, we’ll switch roles.
One busy morning, Mr. Evans receives a complaint call from a customer.
Good morning, my name is Alice Smith. I called your company’s phone number and your customer service transferred my call to Quality Assurance Department. I would like to file a complaint.
Good morning, Ms. Alice. I’m Mr. Evans, the Quality Assurance Head. What is your complaint about?
Three days ago, my family ordered three dozens of Yummy Tuna’s Spicy flavor for our grocery store directly from your company and our order was delivered to us this morning. However, one dozen of Yummy Tuna is in Original flavor instead of Spicy flavor. We would like you to replace them with Spicy flavor.
Thank you for letting us know about this situation and I apologize for the problem we have caused. In response to your complaint, we will verify and check our records first to process it. Once verified, you have our word that we will deliver a dozen Yummy Tuna, Spicy flavor, as soon as possible.
If you don’t mind, we would like to receive them in less than two days since lots of customers are buying that product everyday.
I shall take note of that. You will receive your chosen flavor in a day or two. We value our customers’ needs and we hope to serve you again. Thank you for your trust and have a good day.
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
会話文の内容について答えましょう。
ANSWER
1.
What is Alice’s complaint?
Answer:
________________
2.
When should Mr. Evans deliver the dozen Yummy Tuna’s Spicy flavor?
Answer:
________________
CONVERSATION PRACTICE
Let’s talk. Please answer my questions.
質問に答えましょう。
ANSWER
1.
When was the last time you made a complaint? What was your complaint?
Answer:
________________
2.
Do you prefer to send your complaint/s thru email/phone call or talking to people about your complaint/s personally?
Answer:
________________
SITUATION QUESTIONS
Please tell me what you will do given the following situations.
以下の状況のとき、あなたならどうするか話してみましょう。
ANSWER
1.
A very angry customer calls due to bad sevice she experienced in your company. What would you do/say to calm him/her down first before saying his/her complaints?
Answer:
________________
2.
As a customer, how would you complain if the food product (Example: Bread) you are about to buy looks bad and damaged?
Let’s check our lesson goal. In this material, you will learn about countable and uncountable nouns. You will also practice using “How much~” and “How many~” in sentences.
可算名詞とは、１つ、２つと数えられる名詞のことです。不可算名詞は、液体や気体、概念など、数えることのできない名詞を指します。
可算名詞の数量について聞くときは、how many、不可算名詞の量について聞くときは、how much を使います。”
ex. How many books do you have? 本を何冊持っていますか？
ex. I have ten books. 私は本を十冊持っています。
ex. How much water do you drink in one day? 一日にどれくらいの水を飲みますか？
ex. I drink two bottles of water everyday. 毎日ボトル2本分の水を飲みます。
※詳細な用法については、文法書等でご確認されることをおすすめします。
PART A_1
Let’s read the following sentences. I will read part A, and you will read part B.
講師が A の部分を読みますので、B を制限時間 10 秒で音読しましょう。
PART A_2
A:
How many cupcakes will you bake?
B:
I will bake 13 cupcakes.
PART A_3
A:
How much sugar do you want in your coffee?
B:
Just a little, please.
PART A_4
A:
How many books will you borrow?
B:
I will borrow 5 books.
PART A_5
A:
How much time do you have left to finish your homework?
B:
I still have a lot of time to finish my homework.
PART A_6
A:
How many cousins do you have?
B:
I have 2 cousins.
PART A_7
A:
Have you got any information about the school trip?
B:
No, I haven’t got much information about the school trip.
PART B_1
Based on the given information, please answer the questions using countable and uncountable nouns.
与えられた情報をもとに、数えられる名詞と数えられない名詞を使って質問に答えてください。
PART B_2
Banana Muffins Recipe
List
Amount
flour
2 cups
eggs
3 eggs
milk
1 cup
sugar
1/2 cup
banana
4 bananas
butter
1/2 cup
1. How many eggs are needed? Answer: _______________________________________________
2. How much sugar is needed? Answer: _______________________________________________
3. How much flour is needed? Answer: _______________________________________________
4. How many bananas are needed? Answer: _______________________________________________
PART C_1
Based on the series of pictures, make a short story.
You have 20 seconds to prepare and 60 seconds to answer.
次のイラストのストーリーを説明してください。準備時間は 20 秒、回答時間は 60 秒です。
PART C_2
PART D_1
Express your opinion on the following topic. Give at least one reason to support your opinion. You have 60 seconds to prepare and 60 seconds to answer.
次の内容に関して、自分の意見とその理由を 1 つ以上述べましょう。 準備時間は 60 秒、回答時間は 60 秒です。
PART D_2
Question:
Some people say that it is important to learn about foreign cultures. What do you think about that?
Answer:
_______________________________________________
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
ではこのレッスンで学んだことを振り返りましょう。
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音
Vocabulary
単語
Comprehension
理解
GOOD
文法の誤りはほとんどなく、完全な文章で話すことができる
ほとんどの単語をはっきりと正しく発音することができる
習った表現を適切に使うことができる
文章を理解し、質問に正しく答えることができる
FAIR
文法の誤りはあるが、完全な文章で話すことができる
発音の練習が必要な言葉がいくつかある
たまにミスはあるが、習った表現を適切に使うことができる
文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR
文章で話すのは難しく、単語だけで話すことができる
発音の練習が必要である
習った単語と表現を少しだけ使うことができる
文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK
GRAMMAR
Good:
Was able to speak in complete sentences with minimal grammatical errors.
Fair:
Was able to speak in complete sentences with evident grammatical errors.
Poor:
Was able to speak using words only.
PRONUNCIATION
Good:
Was able to pronounce most of the words clearly and correctly.
Fair:
Mispronounced a few words.
Poor:
Mispronounced most of the words.
VOCABULARY
Good:
Used appropriate expressions learned in class.
Fair:
Used appropriate expressions learned in class and made a few errors in word choice.
Poor:
Used only a few words and expressions.
COMPREHENSION
Good:
Was able to understand the passages and answer the questions correctly.
Fair:
Had a little difficulty in understanding passages and answering questions.
Poor:
Had a hard time understanding passages and answering questions.
One morning, Mr. Davies was having an interview with Mr. Evans.
Good morning. I am Mr. Davies, the owner of Best Tuna Corporation. Thank you for being here for your final interview. So you are applying for the Sales staff position. Have a seat, Mr. Evans. How would you describe yourself as an employee?
Thank you, Mr. Davies. First, I am very pleased to meet you. I am a very hardworking and patient employee. I can work on my own as well as with a team.
That is interesting. Could you tell me about your strengths and weaknesses?
Sure. Having a 2-year experience in sales, one of my greatest strengths is paying excellent attention to details. However, I sometimes push my self to do more than what is asked from me; that is my weakness.
I understand. Your experience really fits the position you are applying for. Lastly, when is the earliest time you can begin working for us?
I can begin working for your company as soon as possible. I am looking forward to work in your company and share my knowledge and skills.
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
会話文の内容について答えましょう。
ANSWER
1.
What position is Mr. Evans applying for?
Answer:
________________
2.
What is one of Mr. Evans’ greatest strengths?
Answer:
________________
CONVERSATION PRACTICE
Let’s talk. Please answer my questions.
質問に答えましょう。
ANSWER
1.
What was your very first job interview like?
Answer:
________________
2.
What preparations do you do before attending an interview?
Answer:
________________
SITUATION QUESTIONS
Please tell me what you will do given the following situations.
以下の状況のとき、あなたならどうするか話してみましょう。
ANSWER
1.
You were invited for an interview, but you knew that you could not attend the interview at the time and date they gave you. What would you do?
Answer:
________________
2.
You were asked by your interviewer what you thought were your best characteristics? What would you say?
Let’s check our lesson goal. In this material, you will learn about countable and uncountable nouns. You will also learn when to use “How much~” and “How many~” in sentences.
可算名詞とは、１つ、２つと数えられる名詞のことです。不可算名詞は、液体や気体、概念など、数えることのできない名詞を指します。
可算名詞の数量について聞くときは、how many、不可算名詞の量について聞くときは、how much を使います。
ex. How many books do you have? 本を何冊持っていますか？
ex. I have ten books. 私は本を十冊持っています。
ex. How much water do you drink in one day? 一日にどれくらいの水を飲みますか？
ex. I drink two bottles of water everyday. 毎日ボトル2本分の水を飲みます。
※詳細な用法については、文法書等でご確認されることをおすすめします。
PART A_1
Please read aloud the following passage. I will check your pronunciation as you read.
PART A_2
Hanna has two dogs. They are 2 years old. Their names are Sab and Princess. They have about 10 different toys to play with. Her dogs are big eaters. They can finish 1 kilogram of dog food in one day. Hanna loves walking with her dogs in the park. It is their way to exercise and have fun, so they go there every Saturday.
PART A_3
Please answer the following questions based on the passage.
PART A_4
1. How many dogs does Hanna have? Answer:_______________________________________________
2. How many toys do Sab and Princess have? Answer:_______________________________________________
3. How much dog food can they finish in one day? Answer:_______________________________________________
PART B_1
Describe the picture using countable and uncountable nouns.
PART B_2
PART B_3
Please answer the following questions based on the picture.
PART B_4
1. How many eggs are there? Answer:_______________________________________________
2. How much flour does he have? Answer:_______________________________________________
3. How many cookies are there? Answer:_______________________________________________
PART C_1
Please answer the following questions based on your experience.
PART C_2
1. How many classes do you have today? Answer:_______________________________________________
2. How many students are there in your class? Answer:_______________________________________________
3. How many people are there in your family? Answer:_______________________________________________
4. How much rice can you eat in one meal? Answer:_______________________________________________
One morning, Mr. Evans is discussing a new business plan to Mr. Davies for their Yummy Tuna product.
I believe it’s a great plan to make more flavors. However, your plan needs revision on page eight. Can we take a look at this part together?
Okay, sir. As you can see on page eight, I have recommended four new flavors for our Yummy Tuna. If we sell four new flavors along with Yummy Tuna’s original flavors, we will be able to meet our sales goals before this year ends.
I see. Based on your idea, we should start selling the new flavors by the first week of December. However, don’t you think we should produce two flavors first? We can always add flavors later. We are still short on supplies and capital.
You do not have to worry, sir. I will have my team look for new suppliers. Although selling only two new flavors is a good idea, I think it is better to sell all four flavors. That way, we can get new customers.
You have your points, Mr. Evans, but I still have few things that I need to see on your plan. Kindly include the capital we need, a list of possible suppliers, and a research on our costumers. I think we can give your idea a chance.
I will get back to you next week with the revised plan. Thank you, Mr. Davies.
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
会話文の内容について答えましょう。
ANSWER
1.
What information did Mr. Davies want to see in Mr. Evans’ business plan?
Answer:
________________
2.
Based on Mr. Evans’ business plan, when should they sell the four new flavors of Yummy Tuna?
Answer:
________________
CONVERSATION PRACTICE
Let’s talk. Please answer my questions.
質問に答えましょう。
ANSWER
1.
Was there a time when you made a suggestion to revise someone’s work (Ex. Either to a friend/classmate/workmate)?
Answer:
________________
2.
Has anyone made a revision on your work without telling you?
Answer:
________________
SITUATION QUESTIONS
Please tell me what you will do given the following situations.
以下の状況のとき、あなたならどうするか話してみましょう。
ANSWER
1.
During the meeting, you needed to tell your co-worker that her presentation had missing important information. How would you tell her that her presentation needs a revision?
Answer:
________________
2.
You were to correct your co-worker’s project, but he gets easily hurt when someone suggests revisions for his work. How would you do to correct his work without hurting his feelings?
One morning, Mr. Evans talks to Mr. Davies about his salary raise.
I really enjoy working for our company for the past five years. When we released the Yummy Tuna two years ago, I was given the position of Quality Assurance Head. Since then, we have kept on improving our products.
Indeed. Your work has greatly affected our company growth. Keep it up.
Thank you, sir. I’m proud that we were able to beat our sales goals while keeping our customers happy with our products. Those being said, I would like to ask for an increase in my salary in line with the value I’m bringing.
It is clear that you did your job well as the Quality Assurance Head. With that, you certainly deserve a raise. Allow me to bring this up with the Human Resources Management Department. I shall get back to you for an update.
Thank you very much, sir. When should I be hearing from you?
You could follow up with me after a week. By then, I believe I already have the news for you.
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
会話文の内容について答えましょう。
ANSWER
1.
What is Mr. Evans is asking from Mr. Davies?
Answer:
________________
2.
When should Mr. Evans ask Mr. Davies for an update ?
Answer:
________________
CONVERSATION PRACTICE
Let’s talk. Please answer my questions.
質問に答えましょう。
ANSWER
1.
Do you think workers should ask for a reward after doing an excellent work? Why or why not?
Answer:
________________
2.
Why do you think it’s important for workers to ask for a raise every once in a while?
Answer:
________________
SITUATION QUESTIONS
Please tell me what you will do given the following situations.
以下の状況のとき、あなたならどうするか話してみましょう。
ANSWER
1.
You asked your boss for a raise, but he did not agree with your request. He did not say his reasons why. How would you ask for his reasons in a polite way?
Answer:
________________
2.
It has been three weeks since you asked your boss for a raise but until now, he hasn’t given you an answer. What would you do?
Let’s read the dialogue. I will be Sam and you will be Ms. Robins. After reading it once, we’ll switch roles.
Translation
READ
One busy morning, Mr. Evans receives a complaint call from a customer.
Good morning. This is Ron Evans speaking. Thank you for calling XYZ Corporation. How may I help you?
Hello. I’m looking for Ms. Robins. Is she around?
To whom am I speaking to?
My name is Alice Smith. She told me yesterday to call her back this morning to continue our talk about my project plan. Is Ms. Robins around?
I’m sorry, but Ms. Robins is not here right now due to an urgent meeting. However, she did leave a note in case you call. You can come and meet her here at two in the afternoon.
Okay, that’s great. Please tell her that I will meet her there at two. Thank you!
CHECK YOUR UNDERSTANDING
Please answer the questions based on the dialogue.
会話文に関する質問に答えましょう。
ANSWER
1. Question
Who is looking for Ms. Robins?
Answer:
________________
2. Question
What time should Alice meet Ms. Robins?
Answer:
________________
VOCABULARY CHECK
Let’s read the meaning and examples of each word aloud. Please repeat after me.
TRANSLATION
READ
Word: urgent (TRANSLATION) Meaning:something important
TRANSLATION Example: Mr. Davies is attending an urgent m.
Word: Occupied (TRANSLATION) Meaning: busy
TRANSLATION Example:: Mr. Davies is occupied at the moment.
CONVERSATION
Let’s talk. Please answer my questions. You may ask me questions, too.
講師の質問に答えましょう。講師にも同じ質問をしましょう。
ANSWER
1.
Have you ever had to call someone on the phone to ask if he/she is around? Yes or no?
Answer:
________________
2.
Give at least three reasons why answering business calls should be taken professionally.
Answer:
________________
3.
Have you been angry/mad while taking phone calls?
Answer:
________________
4.
What is your most memorable phone call when you were asking for someone?
Answer:
________________
5.
When was the last time you called to ask for someone if he/she is around?
Answer:
________________
6.
Do you think it’s okay to call the same number again and again and ask if the person you’re looking for is around?
Answer:
________________
7.
Do you have any bad experience while asking for someone on the phone?
Answer:
________________
8.
Do you think it’s okay to message the person related to someone you’re looking for to know if he or she is around? Why or why not?
Answer:
________________
9.
Do you think it’s safe to let the caller know where you are and what time you’ll be back to return his/her call?
Answer:
________________
10.
If you were given the chance to phone call any person on Earth, who would that be and why?
Let’s read the vocabulary and sample sentences below. Please repeat after me.
単語と例文を音読します。講師の後に続いて読みましょう。
READ
Vocabulary
Sample Sentence
population
人口
The subject of my presentation is about the population of the music department.
私のプレゼンテーションのお題は音楽学部の人口についてです。
department
学部
Please take a look at the graph about the number of students in the Music Department.
音楽学部の学生数のグラフをご覧ください。
accommodate
受け入れる
According to the school administration, the Music Department can only accommodate 10 students per year.
学校によると、その音楽学部は年間で10名しか受け入れていません。
instruments
楽器
The reasons behind the limited slots are the number of professors and musical instruments available in their department.
このように入学口が限られている背景としては、教授の人数と使用できる楽器の少なさがあります。
limited
限られた
The Music Department has a small population because of the limited slots.
その限られた入学口により、音楽学部は少ない人口となっています。
HAND GESTURES
Let’s practice the hand gestures below.
プレゼンテーション中に使うジェスチャーの練習をしましょう。
READ AND PRACTICE
1. To greet or acknowledge（あいさつ））
For example:
Ladies and gentlemen…
2. To introduce oneself（紹介）
For example:
I’m Hazel Thompson from the Southeast University.
3. To show data（データの提示）
For example:
As you can see in the graph…
4. To show important points（データの提示）
For example:
According to the school administration, the Music Department can only accommodate 10 students per year.
5. To show numbers（数字の提示）
For example:
They only have 5 music teachers.
PRESENTATION VIDEO
Now, let’s watch the video. Your tutor will send a link to your chatbox.
ビデオを見ましょう。講師がチャットボックスにリンクを送ります。
PRESENTATION PRACTICE
Now, please read the presentation below. Emphasize the underlined words by doing the hand gestures shown in the video.
プレゼンテーションを読んでください。下線部ではビデオで見たジェスチャーを使ってみましょう。
READ AND PRACTICE
Ladies and gentlemen, allow me to extend a warm welcome to you.
I’m pleased to see everyone here today.
I’m Hazel Thompson from the Southeast University.
The subject of my presentation is the population of the music department.
Let’s begin the presentation.
Please take a look at the graph about the number of students in the Music Department.
As you can see in the graph, there are only 50 students enrolled in the Music Department for this school year. That is only 5 percent of the school population. According to the school administration, the Music Department can only accommodate 10 students per year. The reasons for the limited slots are the number of professors and musical instruments available in their department. They only have 5 music teachers. Two of them teach different musical instruments while the remaining three teach musical instruments and song-writing. Another reason is that the department has a limited number of guitars, cellos, violins, pianos, trumpets, and mandolins.
To summarize the presentation, I would like to mention that the main reasons the Music Department has a small population are the limited number of teachers and musical instruments they have.
If you have any questions, please don’t hesitate to ask.
To conclude this presentation, the school administration should allocate more funds to the Music Department so they can hire more teachers and provide more musical instruments to students.
We’ve covered each item on the agenda. That will be all for today.
VOCABULARY
Let’s read the vocabulary and sample sentences below. Please repeat after me.
単語と例文を音読します。講師の後に続いて読みましょう。
READ
Vocabulary
Sample Sentence
homeschool
自宅学習
Please take a look at the graph about the number of homeschooled students.
自宅学習者の人数についてグラフをご覧ください。
convenient
都合がよい
More students are becoming interested in homeschooling because it is convenient.
都合がよいので、より多くの生徒が自宅学習に興味を持ってきています。
program
プログラム
The homeschool program is perfect for students who have part-time jobs.
自宅学習プログラムはアルバイトをしている生徒にとって最適です。
future
将来
More students will be interested in this program in the future.
将来、より多くの生徒がこのプログラムについて興味をもつでしょう。
agenda
議題
We’ve covered each item on the agenda.
議題のそれぞれの項目について触れました。
PRESENTATION PRACTICE
Now, please read another presentation below. Emphasize the underlined words by doing the hand gestures shown in the video.
以下のプレゼンテーションを読みましょう。下線部では練習したジェスチャーを使ってみましょう。
READ AND PRACTICE
Ladies and gentlemen, allow me to extend a warm welcome to you.
I’m pleased to see everyone here today.
I’m Ken Smith from Johnsons Academy
The subject of my presentation is about homeschooling.
Let’s begin the presentation.
Please take a look at the graph about the number of homeschooled students.
As you can see in the graph, the number of students who are homeschooled increased in the past 2 years. The reason for the increase is that more and more students are becoming interested in homeschooling because it is convenient. According to the students, homeschool program is perfect for students who have part-time jobs because they only need to go to school once a week.
If you have any questions, please don’t hesitate to ask.
To conclude this presentation, the school administration should focus on improving the homeschool program so students will continue with this program.
We’ve covered each item on the agenda. That will be all for today.
GOOD 
