All posts by weblio PH

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson97: Handling a complaint

2021年10月14日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　help (someone) out
	-to do work for someone or provide the person with something that is needed
	Our team is more than willing to help you out to finish this project by next week.
2.　get to the bottom of (something)
	-to discover the real but sometimes hidden reason that something exists or happens
	Quality controllers are trying to get to the bottom of what went wrong with the damaged products.
3.　account for (something)
	-to explain the reason for something
	The team was unable to account for the error which resulted in a major client issue.
4.　mishandle
	-to deal with something without the necessary care or skill
	T&J Delivery Express has been accused of mishandling delivery packages.
5.　count on (someone/something)
	-to depend on someone or expect something
	You can always count on the company’s customer support in times of product troubles.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　help (someone) out
Answer:
2.　get to the bottom of (something)
Answer:
3.　account for (something)
Answer:
4.　mishandle
Answer:
5.　count on (someone/something)
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Athena

Good afternoon. This is Athena from Toys Palace. How may I assist you?

Ciara

Hello, my name’s Ciara from Wonder Toys. I’m calling about a problem with our recent toy purchase.

Athena

Hi, Ciara. I would love to help you out. Could you provide me with more details about the problem?

Ciara

Well, upon checking the items you delivered, we discovered that some of the toys you sent us are broken and not working.

Athena

We’re very sorry for the inconvenience. There must have been a mistake in quality control or mishandling during the shipment. Could you give me a minute while I get to the bottom of this?

Ciara

No problem.

Athena

Our sincerest apologies for the problem and delay this may have caused. I just talked to our manager regarding your concern, and the company is willing to replace the said damaged items provided that you will shoulder the shipping charge.

Ciara

Well, that will do. I hope the replacements will be delivered ASAP. And I hope this is the last time something like this happens.

Athena

You can count on that. We will be reviewing our list of partner couriers, and we will file a complaint to account for your mishandled packages. Please expect our delivery van to send the replacements in two to three business days.

Ciara

All right, that sounds good. Thank you, Athena.

Athena

No problem, Ciara. We’re always at your service.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART C_2

You are the manager of FabricOn. You receive a complaint from a client who received wrong sizes of clothes. Handle the complaint using the guide below:
1) Introduce yourself.
2) Ask about the problem.
3) Apologize.
4) Give an explanation.
5) Propose a solution.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	How do you react to a complaint?
2.	What do you say to a complaining client?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson96: Ideas from a teleconference

2021年10月14日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　where one stands
	-one’s opinions or feelings about something
	I’m not sure where I stand on the issue of relocating our headquarters.
2.　reservation
	-a doubt or feeling of not being able to agree with or accept something completely
	Many reservations have been raised regarding the company’s expansion.
3.　two cents
	-an unsolicited opinion about a certain topic
	My two cents on this matter is that we could not pull off this project if we wouldn’t be given ample budget.
4.　situate
	-to put something in a particular position
	Kopi Inc.’s headquarters is situated in Melbourne, Australia.
5.　final word
	-a final decision in a discussion
	The final word on the current management issue rests with the board.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1. where one stands
Answer:
2. reservation
Answer:
3. two cents
Answer:
4. situate
Answer:
5. final word
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Lisa, I just got off a call with the other members of the amusement center project in the Philippines. At this point, we are still deciding whether to go with a theme park or a waterpark.

Lisa

Hmmm… So, what is the popular opinion?

Harry

Well, most of them are keen on the idea of a theme park. How about you, where do you stand on this issue?

Lisa

I think a waterpark would work better considering the country’s tropical climate.

Harry

You’ve got a point there.

Lisa

Do you have any reservations about the idea?

Harry

None at all. My two cents about the matter is that either of the two options would be okay since there is only one famous theme park in the Philippines, which is the Enchanted Palace.

Lisa

Yes, that’s true. Actually, we could build a theme park and then include a waterpark attraction. And let’s situate it in Manila, the capital city of the Philippines.

Harry

That’s an excellent idea since the Enchanted Palace is located in the province, which is a bit far from the capital. Although it would be more costly, let’s look into it.

Lisa

So, should we share this with the team?

Harry

Definitely. After all, a consensus will be the final word on this matter.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You participated in a conference call about your company’s high product defect rate. Discuss the ideas from the call with your tutor, who will be your coworker. Please use the information below in your discussion:
– Recap of the topic: 20% increase in product defect rate in the past three months
– Express of opinion: increasing manpower to improve quality control
– Gather insight from your coworker (tutor)
– Resolution: consensus/majority’s opinion

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Do you prefer conference calls to face-to-face meetings? Why or why not?
2.	What are the advantages and disadvantages of teleconferences?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson95: Conference call

2021年10月14日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　teleconference
	-a meeting involving people who are in different places, but who are connected by video and computers
	The market research team will conduct a teleconference to discuss the survey’s results.
2.　deluxe
	-notably luxurious, elegant, or expensive
	The deluxe tour package includes free breakfast, lunch, and dinner buffet for the entire stay.
3.　consensus
	-a generally accepted opinion or decision among a group of people
	We need to come to a consensus quickly on who will represent our department in the upcoming expo.
4.　rationale
	-the reasons or intentions that cause a particular set of beliefs or actions
	The rationale behind some employees’ procrastination was explained during the training.
5.　adjourn
	-to have a pause or rest during a formal meeting or trial
	The meeting was adjourned until the team has decided on the options.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1. teleconference
Answer:
2. deluxe
Answer:
3. consensus
Answer:
4. rationale
Answer:
5. adjourn
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Jack

Hi, Rose. I wasn’t able to attend the teleconference yesterday. Could you share the details with me?

Rose

Sure, no problem, Jack.

Jack

What was the conference’s agenda?

Rose

It was about ITS Travels’ new advertising campaign. Mr. Lopez said that our company has finalized the strategies for the TV and print advertisements for our new deluxe travel packages. Our meeting revolved mainly around the campaign’s target audience.

Jack

I see. So, what ideas were proposed to achieve that?

Rose

Among the options that were weighed in include focusing on the young professional class aged 20 to 30 years old and targeting the working class aged 40 to 50 years old.

Jack

I think both are sound ideas. So, what consensus did the company reach about the issue?

Rose

We reached a consensus to focus on the 40 to 50 age group.

Jack

What was the rationale behind this decision?

Rose

We chose this group as the target market since we believe that they have more financial means to avail of our new deluxe packages.

Jack

I see. That makes sense. How about our next step?

Rose

Before Mr. Lopez adjourned, he said that we will hold another teleconference as soon as the advertisement storyboard is finalized.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

As part of the branding team, you participate in a conference call to plan the packaging design of your company’s (Gertrude & Co.) upcoming product (instant coffee). Relay the details of the conference call to your tutor, who will be one of your teammates using the following guide.
1) Agenda: Packaging design of Gertrude’s Slimming Coffee Mix
2) Suggestions: Neutral colors and minimalist design
2) Final decision: Apply suggestions to use neutral colors
3) Upcoming plans: Create five sample designs from which to choose

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What are the pros and cons of teleconferences?
2.	Do you prefer teleconferences to face-to-face meetings? Why or why not?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson94: Venue reservation

2021年10月14日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　weigh (one’s) options
	-to carefully consider, especially by comparing facts or possibilities, in order to make a decision
	After a month of weighing our options, we decided to cancel our upcoming exhibition.
2.　convention center
	-a building or group of buildings where large groups of people gather for meetings or events
	Several superhero buffs attended the Marvel Comic Fair at the MCU Convention Center.
3. utilize
	-to use something in an effective way
	Our team leader shared some techniques she utilizes to improve productivity.
4.　get in touch with (someone)
	-to transmit information or requests to
	If you have any questions about the product, don’t hesitate to get in touch with us.
5.　terms and conditions
	-the legal agreements between a service provider and a person who wants to use a particular product/service
	Users must consent to all of our terms and conditions before using our mobile application.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1. weigh (one’s) options
Answer:
2. convention center
Answer:
3.utilize
Answer:
4. get in touch with (someone)
Answer:
5. terms and conditions
Answer:

PART B_1

Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.

PART B_2

From: Nicole Stevenson
To: Jack Malik
Subject: Venue Reservation

Dear Mr. Malik,

After weighing our options, we found the SXM Convention Center to be the most suitable venue for our new product launch. On behalf of KPL Manufacturing Corporation, I would like to place a reservation for your building on September 30.

We would need your concert hall where we can hold various activities. In addition to the concert hall, we would also be utilizing the catering area.

As a final request, we would highly appreciate receiving a copy of the venue’s terms and conditions in two days.

Please get in touch with us for clarifications. We are looking forward to hearing from you soon. Thank you!

Sincerely,
Nicole Stevenson
KPL Manufacturing Corporation

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You are tasked to organize your company’s promotion campaign and search for a possible venue, and you are writing reservation e-mail. Kindly share the detail of your plan to your tutor, who will pretend to be your co-organizer. Please use the following outline chronologically:
1) Details of reservation: October 14, to hold promotion campaign, in ABC hotel
2) Special requests: Decorating the lobby
3) Quotation request and confirmation email: Copy of terms and conditions in three days

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Where does your company usually hold events?
2.	If you were to organize an event, what factors would you consider in searching for the right venue?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson93: Change in the project scope

2021年10月14日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　derail
	-to prevent a plan or process from succeeding
	The heavy rain derailed the company event
2.　canvass
	-to try to discover information or opinions by asking people
	We need to canvass for our target clients’ preferences to come up with a profitable product.
3.　under control
	-(of a danger or emergency) being dealt with successfully and competently
	Let’s keep our sales under control before it eats us up.
4.　keep (someone) posted
	-to keep someone informed of the latest developments or news
	I’ll be on leave tomorrow, but please keep me posted regarding the project.
5.　be in touch
	-to communicate with someone
	Mr. Lopez and I will be on a business trip tomorrow, but I’ll still be in touch with the team to monitor their tasks.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1. derail
Answer:
2. canvass
Answer:
3. under control
Answer:
4. keep (someone) posted
Answer:
5. be in touch
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Hi, Liam. Let’s start with the updates. How are the targets and venues?

Liam

As of today, the target attendees were raised to 3,000 from 2,500.

Harry

Hmmm… I think we need to adjust the plan’s choices of venue.

Liam

I agree. The proposed venues would be a problem. Browne Villa has a capacity of only 1,600 people, while SXM Convention Center has 2,500.

Harry

Obviously, if we don’t book another venue, it will derail our project.

Liam

Certainly. I will ask the team to canvass for more venues.

Harry

Yes, please. We need to book a venue immediately and make sure it can accommodate all our guests. Also, kindly work on the setup and account for the number of guests again.

Liam

Noted on that.

Harry

Thanks, Liam. I’m sure this modification will keep our project under control.

Liam

Absolutely.

Harry

Please keep me posted, okay?

Liam

Yeah, I’ll be in touch. Thanks.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You are working on a marketing project for a smartphone brand, which involves product launching with the media. You need to change the schedule and venue so majority of the media will be able to attend. Discuss the modifications with your tutor, who will play the role of your teammate. Kindly use the following structure in order:
– Modification: sudden changes in the project
– Rationale: reason(s) for the modification
– Implementation: how you will put the plan into effect

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Could you share an instance when you experienced sudden changes in a project?
2.	How do you handle changes in a project?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson29: Clarifying the content of a business contract

2021年10月13日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1. clarify
	-to make something clear or easier to understand by giving more details or a simpler explanation
	I have to clarify some things with my manager.
2.　breakdown
	-a division of something into smaller parts
	We need a cost breakdown of this project.
3.　revision
	-a change that is made to something, or the process of doing this
	Our client instructed us to do some revisions on the design.
4.　distribution
	-the process of giving things out to several people, or spreading or supplying something
	We need to discuss the distribution costs of the new products this afternoon.
5.　clause
	-a particular part of a written legal document, for example a law passed by Parliament or a contract (= an agreement)
	Rita had some questions about the payment clause in the contract.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　clarify
Answer:
2. breakdown
Answer:
3. revision
Answer:
4. distribution
Answer:
5. clause
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

On a phone call

Ben

Hello, Lana. I sent you the contract this afternoon. I was wondering if you have reviewed the terms and conditions.

Lana

Hi, Ben. Yes, I have read them, and I would like to clarify some things that were not included in the contract.

Ben

Please feel free to ask me any questions.

Lana

Since we’re aiming for an early product launch, I’d like to know when we can expect the script of the radio advertisement.

Ben

You can expect the script in five days. The copywriter is just editing a few details.

Lana

Alright. Now, I understand that the total project cost is $12,000. Could you give me a breakdown of your service fee?

Ben

The service fee includes talent fees and distribution costs.

Lana

I see. One more thing, is the contract open for revisions?

Ben

Yes, it certainly is. We’ll add the details we have just discussed, and if you wish to add any other clause, please do tell us.

Lana

Okay, that’s good to hear. Thank you.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

Clarify the details of a business contract with your tutor, who will act as a marketing manager. Please use the following as your guide:
– Your product campaign is due next month. Ask the marketing manager when you can expect the finalized design for flyers.
– Ask the marketing manager for a breakdown of his/her agency’s service fee.
– Ask if the agreement is open for revisions.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Why is it important for a person to thoroughly review the terms and conditions of a contract?
2.	Should contracts be open for revisions? Why or why not?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson68: Changes in organizational structure

2021年10月13日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　running at a loss
	-used to refer to a business that is operating without making any profit
	MCK Corporation is running at a loss for the past six months due to tight competition.
2.　payroll
	-a list of the people employed by a company showing how much each one earns
	The accounting department is responsible for the company’s payroll.
3.　layoff
	-an occasion when a company stops employing someone, sometimes temporarily, because the company does not have enough money or enough work
	The manufacturing company conducted a layoff due to financial loss.
4.　mount
	-to gradually increase, rise, or get bigger
	The company’s loss is mounting because of poor management.
5.　keep (something) under wraps
	-to keep something a secret
	The employee condoned his leader’s aggressive behavior to keep the serious matter under wraps.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　running at a loss
Answer:
2.payroll
Answer:
3.layoff
Answer:
4.mount
Answer:
5.keep (something) under wraps
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Liam, I received your message about the planned restructuring of McBee Foods Corporation. Are you really going to do it?

Liam

Unfortunately, yes.

Harry

May I ask why?

Liam

Our competitors have overtaken us and we lost about 30% of the market share. We’ve been running at a loss for the past seven months. We have no choice but to restructure because we are losing money.

Harry

How do we go on this exactly?

Liam

Currently, we can’t keep everyone on the payroll. It’s crucial, but we need to conduct a layoff.

Harry

I agree although it will be distressing for some of our personnel. But how does the company benefit from this?

Liam

This decision will allow us to stop losses from mounting. We won’t have to pay as many people as we do now using money we don’t have.

Harry

That makes sense, but how will you break the news to the staff?

Liam

I will schedule a meeting with everyone. Just please keep this under wraps until I do.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

Your company plans to restructure due to its low sales in the past nine months. As the CEO, announce the restructuring plans to your employees using the following guide. Your tutor will pretend to be one of the workers.
1) Reason for restructuring: Low sales
2) Change to be implemented: Rebranding
3) Benefits of restructuring: Fresh/renewed company image and presence, hence attracting more customers

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What are the recent changes in your company’s organizational structure?
2.	What are the common reasons for changes in companies’ restructuring?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson67: Organizational structure

2021年10月13日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　organizational structure
	-the way in which a large company or organization is organized, for example, the types of relationships that exist between managers and employees
	Based on our new organizational structure, buyers will now receive information from the Market Research Team.
2.　final say
	-when a person has the final say, he/she has the power to make decisions on certain things
	As an account director, Mr. Pitt has the final say on account managements.
3.　for (some) years running
	-for a certain number of consecutive years
	Mr. Kim has been the CEO of GroupL Media for 20 years running.
4.　elevate
	-to be in a higher rank or social position
	My goal this year is to elevate to a higher position.
5.　exemplary
	-very good and suitable to be copied by other people
	The department was commended for its exemplary performance this month.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　organizational structure
Answer:
2.final say
Answer:
3.for (some) years running
Answer:
4.elevate
Answer:
5.exemplary
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Phew! Finally, I’m done preparing for the new organizational structure presentation tomorrow.

Liam

That’s great! So, how is the company structured in your presentation?

Harry

So, our company will be divided according to function. As we specialize in manufacturing, I will be focusing on the production department.

Liam

Okay. So, who makes the decisions on contracts with companies?

Harry

Our production manager, Ms. Evans, has the final say on all manufacturing processes since she has been in the position for three years running. Also, any decision she makes has a significant impact on the entire department.

Liam

I agree. What about the manager in the consumer client division? Where does he get his information?

Harry

Mr. Lopez, our consumer client division manager, gets information from the Investment Research Department supervised by Ms. Peterson, who was elevated to that position last month for her exemplary performance.

Liam

Well done, Harry!

Harry

Thanks, Liam. Please let me know if I should add anything else to my presentation.

Liam

Sure. I’ll review your presentation again later.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

A new employee is asking you about the organizational structure of your advertising company, KML Marketing. Share the information to your tutor, who will play your coworker’s role, using the following details:
– Mary Simpson (Marketing Head)
– Ken Chan (Quality Content Head)
– Denise Truner (Creatives Department Head)
– Ben Swift, Shane Dunter, Michael Collins, Taylor Grand, Kyle Myers (Multimedia Producers/Editors)

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Who is at the top of your company’s organizational structure?
2.	What changes have happened in your company’s organizational structure recently?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson66: Public relations disaster

2021年10月13日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　backlash
	-a strong feeling among a group of people in reaction to a change or recent events
	The brand faced a major public backlash for signing a controversial artist as its endorser.
2.　market share
	-the number of things that a company sells compared with the number of things of the same type that other companies sell
	Mr. Uy, a businessman, prefers purchasing market share to establishing his own brands because he believes it’s less costly.
3.　aftermath
	-the period that follows an unpleasant event or accident, and the effects that it causes
	The country’s unemployment rate has increased in the aftermath of the pandemic.
4.　boycott
	-to refuse to buy a product or take part in an activity as a way of expressing strong disapproval
	The agency urged the people to boycott the brand’s products because of its unpaid taxes.
5.　halt
	-to (cause to) stop moving or doing something or happening
	Creamery Delights will halt factory operations next month for building and equipment maintenance.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　backlash
Answer:
2.market share
Answer:
3.aftermath
Answer:
4.boycott
Answer:
5.halt
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Harry, have you heard about what happened to Nutri S. Corp.?

Liam

Hmm, I don’t think so. What happened?

Harry

The company faced public backlash for food poisoning cases because of some of its products.

Liam

Really? That sounds extreme. What happened to them after?

Harry

The company lost 20% of its market share in the aftermath of the incident, as consumers began doubting the safety of eating the company’s products. Some people have also been boycotting its products.

Liam

That’s huge! So, what action did they take to avoid further backlash?

Harry

Nutri S. temporarily halted factory operations to sanitize its facilities and replace old equipment to avoid further trouble downstream.

Liam

That’s probably for the better. Are they also doing something to keep the incident from happening again?

Harry

Yes, they are. I heard that they have also set stricter food handling guidelines in its factory, in its efforts to avoid the same incident from repeating.

Liam

That’s good to hear. I’m hoping all goes well.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

Your skincare company is facing a public backlash due to customer complaints regarding major skin reactions after using your beauty products. Discuss the incident with your tutor, who will play your colleague’s role, using the following expressions:
1) “Our company is facing public backlash for ~.”
2) “~ in the aftermath of the incident.”
3) “To avoid further trouble downstream, the company ~.”

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What can companies do to boost their reputation?
2.	What circumstances can damage the reputation of companies?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson65: Responsibilities of a brand manager

2021年10月13日 weblio PH

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　take (something) to the next level
	-to further improve or advance something
	Star Fashion Clothing took its marketing to the next level by signing Kendall Jenner and Gigi Hadid as their new endorsers.
2.　spearhead
	-to lead something such as an attack or a course of action
	Mr. Dawson spearheaded the brand’s marketing campaign in Florida.
3.　rise to the challenge
	-to perform so as to succeed
	Joanna is an assertive employee. She likes to rise to every challenge.
4.　extensive
	-wide in range and including much detailed information
	We need someone who has extensive practice in programming.
5.　consumer behavior
	-the actions and decision-making of people who purchase goods and services for personal consumption
	Understanding consumer behavior is important to increase customer loyalty.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　take (something) to the next level
Answer:
2.spearhead
Answer:
3.rise to the challenge
Answer:
4.extensive
Answer:
5.consumer behavior
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Harry

Good morning, Mr. Payne. Welcome to KLP Marketing Corp.

Liam

Thank you, Mr. Styles. It’s a pleasure to be here as your new brand manager.

Harry

Great. So, as you’ve known in our previous interview session, we needed someone to take KLP Marketing Corp.’s campaigns to the next level. You’ll be in charge of keeping our brands highly visible in various media, especially online.

Liam

Got it.

Harry

You will also spearhead innovations in advertising the brands.

Liam

Yes, sir.

Harry

Also, as a brand manager, your primary responsibility is to rise to the challenge of keeping the company on top of trends.

Liam

Yeah, that’s very essential. Trends are fleeting nowadays.

Harry

Exactly. So, your specific tasks include researching the market and understanding consumer behavior.

Liam

All clear.

Harry

Since you’ve had extensive experience in advertising, we’re very pleased to be working with you.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

As an HR coordinator, you are tasked to welcome and show around your newly hired brand manager. Discuss to your tutor, who will play the manager’s role, the responsibilities of the position using the following expressions:
1) Goal: To improve our product’s recognition
2) Target: Put our products on the list of hottest products of the year.
3) Main task: Manage social networking sites.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What are the skills needed to effectively manage something?
2.	What comes to your mind when you hear the word “manager”?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

＜前へ 1 2....66 67 68 69 707172 73 74 75 76....375 376 次へ＞

もっと先のページを見る:10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290 300 310 320 330 340 350 360 370

オンライン英会話のWeblio英会話公式ブログ

All posts by weblio PH

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson97: Handling a complaint

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson96: Ideas from a teleconference

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson95: Conference call

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson94: Venue reservation

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson93: Change in the project scope

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson29: Clarifying the content of a business contract

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson68: Changes in organizational structure

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson67: Organizational structure

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson66: Public relations disaster

Business (Expert Chapter 1)｜ビジネス会話（上級１章）
Lesson65: Responsibilities of a brand manager

Weblio英会話の公式ブログです