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Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson19: Credit card reconsideration call

PART A_1
Let's learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. get back to
  -to talk to someone again, usually on the phone, in order to give them some information or because you were not able to speak to them before
  I'll get back to you later with those figures.
2. credit history
  -a record of a person's or company's debt and payment of debt over a period of time, used to judge the risk of lending money to them
  Long credit history can make you a more appealing credit customer.
3. credit score
  -a number that is based on information in a credit report (= a record of someone's debt and payment of debt), which financial organizations consider in making decisions about lending money
  Paying off your revolving credit is the most efficient strategy to improve your credit score in this area.
4. credit card debt
  -debt that has already accumulated interest on a credit card
  My family is trying to pay down our credit card debt.
5. reconsider
  -to think again about a decision or opinion and decide if you want to change it
  He should reconsider his decision to resign.
PART A_3
Let's make sentences using the vocabulary we've just learned.
PART A_4
1. get back to 
Answer:
2.
credit history 
Answer:
3. credit score 
Answer:
4. credit card debt 
Answer:
5. reconsider 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry Brown
Thank you for calling Country Bank. This is Harry Brown. How may I help you?
David Garcia
My name is David Garcia. Your email informed me that my application for your new Country Bank Platinum Card had been rejected.
Harry Brown
I see. I'll look into our records. Is it possible for me to get your application number?
David Garcia
Yes. It’s 87656785.
Harry Brown
Please be patient while I investigate. Yes, you are correct. We regret to inform you that your application has been rejected.
David Garcia
I was shocked. You can see that I keep up with my payments if you look at my account.
Harry Brown
As far as I can tell, you have a decent credit history and credit score, according to our records. You also have no credit card debt and have never used your current credit card to its limit. May I inquire as to what you intend to do with the new card?
David Garcia
Because of my job, I'll be traveling a lot during the next three weeks. I'd like to use credit to pay for certain business trips. Is it possible for you to reconsider my application?
Harry Brown
Allow me to see what I can do to assist you. Mr. Brown, we'll contact you within two business days with our decision on your application. At that time, you can expect an email from us.
David Garcia
Thank you very much. I appreciate your assistance.
Harry Brown
Thank you very much. Thank you for calling. Have a wonderful day.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let's do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You work as a bank clerk. You are on the phone with a customer who has been unable to acquire a new credit card. During the credit card reconsideration call, pay attention to him or her and solve the concern. Use the expressions you learned today. Your tutor will be the customer.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are the benefits of shopping using a credit card?
2. What are some effective ways to handle your bills? Please explain your answer.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson18: Financial advice

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. intimidating
  -causing fear or worry
  My boss can be very intimidating when she’s angry.
2. income statement
  -a record of a company’s performance during a period of time
  The company’s revenue declined by 21.5 percent in the third quarter, according to its income statement.
3. consistent
  -always behaving or happening in a similar, especially positive, way
  Her work is occasionally excellent, yet she is not consistent.
4. fluctuate
  -to change, especially continuously and between one level or thing and another
  Vegetable prices fluctuate according to the season.
5. bear in mind
  -to consider something
  You must bear in mind that your employees depend on you.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. intimidating 
Answer:
2. income statement 
Answer:
3. consistent 
Answer:
4. fluctuate 
Answer:
5. bear in mind 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Hello, Trisha!

I understand how intimidating investing can be, but I can offer some advice. For starters, I strongly advise you to invest in a well-established business. The stock prices of these companies are relatively stable. You can also consider investing in a startup business. You may make a lot of money if the company succeeds.

Examine the company’s income statement from previous years to see if it has remained consistent or if it has fluctuated. Before investing in a company, compare its performance to that of others.

Also, bear in mind that all investments come with some level of risk. It’s natural to lose some of your money. You are welcome to contact me if you have any additional concerns.

Sincerely,

Ken

PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your colleague approaches you for financial assistance. Assist him/her with his/her finances. Use the words/expressions you learned today. Your tutor will be your colleague.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why do you have to seek financial advice? Please explain your answer.
2. Have you given financial advice to someone? Please tell me about it. If no, what solution would you recommend?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson85: Business report

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. inadequate
  -too small in amount
  The company has inadequate profit this month.
2. morale
  -the amount of confidence felt by a person or group of people, especially when in a dangerous or difficult situation
  Teams with good morale perform efficiently.
3. engagement
  -an arrangement to do something, or to be somewhere
  We need to come up with various activities to develop employee engagement.
4. progression
  -the process of changing or developing towards an improved situation or state
  You ought to think of your career progression plan.
5. initiate
  -to cause something to begin
  She wants to initiate change in the workplace.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. inadequate 
Answer:
2. morale 
Answer:
3. engagement 
Answer:
4. progression 
Answer:
5. initiate 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Executive Summary

This report was prepared to investigate the issue of high employee turnover in Maya Logistics last year.

Below are the reasons for the high percentage:
– Inadequate compensation
– Decreased morale and engagement
– Lack of progression

Here are the recommendations to address the problems:
– Offer competitive pay and benefits.
– Organize effective team-building activities.
– Initiate training programs.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are assigned to report on the high employee dissatisfaction ratings of your company, SunLink call center, from June to September. Your tutor will act as your supervisor and will ask you the following questions:
– What caused the high rates?
– What solutions does your team recommend?
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Do you think business reports are helpful in solving the issues of a company? Why or why not?
2. What are some issues that need to be addressed in a company right away? Give some examples.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson17: Talking about bankruptcy

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. profitable
  -producing money by selling effectively
  The business is not really profitable enough.
2. restructure
  -to make changes in a company’s organization
and operations
  The money will be used to restructure the office’s organization, improve site safety, and increase environmental protection.
3. accumulate
  -to gradually increase in number or amount
  The debt was accumulated during the corporation’s acquisition of nine separate businesses, according to the company.
4. liquidate
  -to sell assets or properties owned, especially to pay a debt
  The investors have begun to liquidate their assets.
5. outlet
  -a store that is one of many owned by a particular company and that sells the goods that the company has produced
  They started their fast-food outlet last year.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. profitable 
Answer:
2. restructure  
Answer:
3. accumulate 
Answer:
4. liquidate 
Answer:
5. outlet  
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

24/7 Faces Bankruptcy

Some employees have lost their jobs as the major supermarket chain 24/7 declared bankruptcy. The company has been battling difficult financial conditions for the past two years. The first 24-hour supermarket opened its doors in early 2000. Following the success of the original branch, several 24-hour stores were opened and became profitable across the country. In its prime, the chain had over 500 locations.

On the other hand, the 2019 recession resulted in its financial collapse. Customers of the grocery giant decreased as the country’s economic activity slowed. 24/7 had to close 30 percent of its locations and restructure its organization across the country.

By 2016, the firm had already accumulated a $69 million debt, causing it to liquidate further outlets and lay off hundreds of workers. To get back on its feet, the corporation intends to dispose of some of its assets. Chris Tui, the CEO of 24/7, believes that selling some of the company’s facilities and machinery will help to pay off a big portion of its debt.

PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your co-worker plans to invest in a printing company but you read an article about its bankruptcy. Relay the information to your tutor, who will pretend to be your co-worker.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why do you think businesses get themselves into such big debts?
2. Should businesses inform their employees about their debt situation? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson84: Cover letter

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. expertise
  -a high level of knowledge or skill
  We need someone with a high level of expertise in writing business articles.
2. adept
  -having a natural ability to do something that needs skill
  The new employee is adept at fixing computers.
3. positioning
  -the way that customers think about, or the way that a company wants customers to think about, a product in relation to similar products or to competitors’ products
  The positioning of Dove’s products is impressive.
4. equip
  -to give someone or something the tools and equipment they need to do a job
  My internship has equipped me with useful skills and qualifications.
5. illustrate
  -to show the meaning or truth of something more clearly, especially by giving examples
  This report illustrates the challenges that medical workers face.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. expertise 
Answer:
2. adept 
Answer:
3. positioning 
Answer:
4. equip 
Answer:
5. illustrate 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Dear Mr. Colton,

Good day. I am writing to apply for the position of marketing copywriter. With my five years of experience, I am confident that my expertise in marketing makes me an ideal candidate to consider for BridgeLink. My previous roles as a copywriter have equipped me with the skills necessary for the job. I am also adept in product positioning, SEO, and public relations. I am certain that I will be a valuable addition to your team.

I have attached my resume to further illustrate my accomplishments and academic background. I look forward to hearing from you in due course.

Sincerely,

Dana Walter

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are applying as a graphic designer. Impress your employer with your qualifications. Your tutor will act as the employer. Please use the following as your guide:
– Introduce yourself and your purpose
– List your skills and experience
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are some skills that companies in your country look for in an employee?
2. In your opinion, are cover letters helpful when applying for a job? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson59: Advantages and disadvantages of e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. boon
  -something that is very helpful and improves the quality of life
  Corporate social responsibility is a boon for corporations.
2. bane
  -a cause of continuous trouble
  Robert believes that poor communication is the bane of any organization.
3. geographical
  -relating to the features of the earth’s surface, or those of a particular area or place
  Geographical factors also affect the development of a business.
4. disruptive
  -causing trouble and therefore stopping something from continuing as usual
  Slow internet connectivity can be disruptive in a work-from-home setting.
5. misinterpretation
  -the act of forming a wrong understanding of something that is said or done, or an example of a wrong understanding
  Misinterpretation can occur in meetings.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. boon 
Answer:
2. bane 
Answer:
3. geographical 
Answer:
4. disruptive 
Answer:
5. misinterpretation 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

E-mail: Boon or Bane in Business?

Since the invention of e-mail in the 1970s, business communication has never been the same. There is no company in the world that does not rely on its service. It is entirely free and allows you to send clients as many messages, photos, and documents as possible. Its geographical reach is particularly helpful for those who work in teams across different time zones or those who have shift work. E-mails are also environmentally friendly as they do not require the paper to function. Messages can be prepared in advance and saved until you are ready to send them. However, the tool is not without its disadvantages. The world of e-mail is constantly beset by spam and viruses that are disruptive to daily tasks. An e-mail can also be subject to misinterpretation between the sender and the recipient as it leaves out body language, tone, and other cues. All in all, e-mail is a powerful tool that greatly benefits businesses.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are tasked to answer a survey on the effectiveness of email in business communication. Respond to the questions of your tutor, who will act as the interviewer. Please refer to the following questions:
– On a scale of 1-10, how helpful is email in business communication?
– Do you prefer e-mail to text when sending a message to a colleague? Why or why not?
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How often do you encounter spam mails?
2. Aside from e-mail, what other method for transmitting messages do you use at work?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson16: Cost estimates

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. list price
  -the price of something, suggested by the company that makes it
  The current list price for this model is just £11,295.
2. price it down
  -to lower the price
  I was able to bargain with the guy, and he priced it down to $75.
3. bulk
  -in large amounts
  The bulk of the work has already been done.
4. incur
  -to have or acquire something that is unwanted
  We had to incur a lot of money to fix the builder’s poor job.
5. price it out
  -to request to sum up all costs
  Please price the things out that I bought today.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. list price 
Answer:
2. price it down 
Answer:
3. bulk 
Answer:
4. incur 
Answer:
5. price it out 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Kyle
Hello! Thank you for calling Furniture Republic. This is Kyle Richards. What can I do to assist you?
Maine
Hi, this is Maine Cruz from Mall of China. We’d like to inquire about one of your goods. What is your wooden sofa’s list price?
Kyle
The list price is $600.00.
Maine
So, if we buy 100 units, the total cost will be $60,000.00? Is it possible to price it down?
Kyle
I’m afraid I won’t be able to. However, if you place a bulk order of 100 units, I may provide you with two additional units at no additional cost.
Maine
That’s okay. Is it possible to have 5 wooden round tables in addition to the 100 wooden sofas?
Kyle
Yes, however, an extra charge will incur.
Maine
Is that so? Still, please price it out for me.
Kyle
Let me double-check. [pause] That’ll amount to $61,000.00.
Maine
I got it. Thank you for the information. I’ll call you again when I’m ready to place an order.
Kyle
It’s no problem. Thank you for your call.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are an employee of an advertising company. A tech store is selling computers to your corporation. You called the company to inquire about a price quote for 30 computers. Use the expressions you learned today. Your tutor will be the staff from the tech store.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. When requesting or offering a markdown, what should you keep in mind?
2. Is it essential to acquire an estimate before purchasing items? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson58: Talking about technology’s impact on office communication

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. repercussion
  -the effect that an action, event, or decision has on something, especially a bad effect
  We have to deal with the repercussions of the delayed delivery.
2. optimize
  -to make something as good or effective as possible
  Successful organizations know how to optimize the use of available resources.
3. suppress
  -to prevent something from being expressed or known
  Poor marketing strategies can suppress profits.
4. obstacle
  -something that blocks you so that movement, going forward, or action is prevented or made more difficult
  We need to face this obstacle as a team.
5. revolutionize
  -to make a big change or improvement to the way something works or looks, or to the way that people do a particular activity
  I believe that Amazon has revolutionized the shipping industry.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. repercussion 
Answer:
2. optimize 
Answer:
3. suppress 
Answer:
4. obstacle 
Answer:
5. revolutionize 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Ana (sales representative)
Thank you Mr. Frank for accepting this interview. We congratulate you on the release of your book.
Tom
Thank you for having me.
Ana (sales representative)
Now, in your book, you mentioned that effective communication is key to increasing
productivity in the office. What are the repercussions of poor communication?
Tom
Well, poor communication limits a company’s ability to optimize performance. It reduces efficiency and suppresses innovation in the workplace. It’s something that most organizations underestimate.
Ana (sales representative)
Technology has revolutionized the way companies improve efficiency. For you, what is the most important contribution of technology to the workplace?
Tom
Well, of course, we had the fax first, but I would say e-mail is the most important contribution. It’s easy, quick, and paperless. In fact, two chapters of my book discuss its significance and utilization.
Ana (sales representative)
And does technology have any disadvantages at all?
Tom
Of course, in my book, I argue that technology can also serve as a barrier to face-to-face communication.
Ana (sales representative)
What could be the solution to this?
Tom
It would be great for employees to schedule meetings in person. I also highly encourage a monthly get-together for employees.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a speaker at a business convention. You will talk about the importance of technology in the workplace. Please use the following expressions in your talk:
– Technology allows employees to~
– Technology increases~
– Without technology~
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Do companies in your country still use fax?
2. How often do you schedule meetings online?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson15: Details of an order

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. tank
  -a container that holds liquid or gas
  The water tank in our office is leaking.
2. specification
  -details or description of a product or service
  The sales became better because we stuck to the design specification of our products.
3. delivery address
  -address where products will be sent
  Please fill in the delivery information such as name, location, details of the delivery address, postal code, and contact number.
4. ship
  -to send a product to a customer
  We ship books out to New Hampshire every month.
5. cash on delivery (COD)
  -a method of doing business in which a company will transport goods to a customer and take payment for the goods at the time they are given to the customer
  We insist on payment in cash on delivery without allowing any discount.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. tank 
Answer:
2. specification 
Answer:
3. delivery address 
Answer:
4. ship 
Answer:
5. cash on delivery (COD) 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Darlene
Hello, my name is Darlene, and I’m with Underwater Corp.
What can I do to assist you?
Brix
Hello, my name is Brix, and I’m with Scuba Island Resort. Is it possible to purchase scuba diving tanks for our resort?
Darlene
Sure. Could you please provide me with the specifications for the scuba diving tanks you need?
Brix
Sure, we prefer 100 cubic feet tanks because they can hold more gas. Are those for sale?
Darlene
Yes! We have scuba diving tanks with a capacity of 100 cubic feet. It just costs $25 per unit. How many of them do you want to buy?
Brix
Okay. We’ll take a total of 25 units.
Darlene
Great. Could I get your delivery address?
Brix
Please ship the products to Scuba Island Resort, South Ari Atoll, Maldives.
Darlene
Understood. On or before September 6, your order will be shipped. COD is the method of payment. Thank you very much.
Brix
Thanks for your help!
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
You work for Luna Publishing Inc., a firm that publishes books that are used by high school students. Purchase raw materials from Paper Unlimited Manufacturing. Inform the customer service representative of the specifications of your orders. Your tutor will be the customer service representative. Use the following as your guide:
– 50 boxes of uncoated paper stocks for the inside pages of the book
– 100 boxes of coated cover stock for the book cover.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are some acceptable reasons for orders not being shipped on time? Please elaborate on your answer.
2. What kind of compensation would you demand if your shipment was delayed? Please explain your answer further.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson55: Counterproposal e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. sponsorship
  -the act of providing money for a television or radio programme, website, sports event, or other activity in exchange for advertising
  We need to get a sponsorship for our product launch.
2. commission
  -a payment to someone who sells goods that is directly related to the amount sold, or a system that uses such payments
  He received a large commission after working for a renowned organization.
3. clinch the deal
  -confirm or settle (a contract or bargain)
  Your work on the project will surely clinch the deal.
4. exposure
  -the amount of public attention that someone or something, especially an advertisement or product, receives
  Most clothing brands gain exposure through social media.
5. tie-up
  -a connection or agreement that joins two things or organizations
  In 2018, Nestle paid Starbucks $7.15bn in a marketing tie-up.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. sponsorship 
Answer:
2. commission 
Answer:
3. clinch the deal 
Answer:
4. exposure 
Answer:
5. tie-up 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Date: September 6
From: Sheena Walter – Tony’s Fries
To: Kirk Brent
Subject: Food booth sponsorship

Dear Mr. Brent,

Thank you for choosing us as one of your sponsors for your music festival. I have gone over your proposal this afternoon and there is a concern I want to address. Based on what I have read, you will only provide us a commission of 8%. I believe that won’t work as we have already offered you half the price of our food booths. We can only clinch the deal if you raise the commission to 15% and promote us on your social media platforms.

Please confirm so we can revise the contract and have it signed accordingly.

We look forward to working with you on this tie-up.

Respectfully,
Sheena Walter

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
For JYD Holdings Inc.’s 20th anniversary, its marketing officer sent a proposal to Gold Ribbon to be its official sponsor of corporate giveaways. Respond to the proposal. Your tutor will act as the marketing officer and you will play the role of Gold Ribbon’s CEO. You will only agree to clinch a deal under the following conditions:

– Gold Ribbon’s commission should be raised to 4%.
– JYD Holdings Inc. should include Gold Ribbon’s name and logo in the raffle ticket and all giveaways.

PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How do you deal with clients who have a lot of requests?
2. How should you respond to a client who has rejected your initial offer? Please explain.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.