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Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson67: Organizational structure

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. organizational structure
  -the way in which a large company or organization is organized, for example, the types of relationships that exist between managers and employees
  Based on our new organizational structure, buyers will now receive information from the Market Research Team.
2. final say
  -when a person has the final say, he/she has the power to make decisions on certain things
  As an account director, Mr. Pitt has the final say on account managements.
3. for (some) years running
  -for a certain number of consecutive years
  Mr. Kim has been the CEO of GroupL Media for 20 years running.
4. elevate
  -to be in a higher rank or social position
  My goal this year is to elevate to a higher position.
5. exemplary
  -very good and suitable to be copied by other people
  The department was commended for its exemplary performance this month.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. organizational structure 
Answer:
2.final say 
Answer:
3.for (some) years running 
Answer:
4.elevate 
Answer:
5.exemplary 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Phew! Finally, I’m done preparing for the new organizational structure presentation tomorrow.
Liam
That’s great! So, how is the company structured in your presentation?
Harry
So, our company will be divided according to function. As we specialize in manufacturing, I will be focusing on the production department.
Liam
Okay. So, who makes the decisions on contracts with companies?
Harry
Our production manager, Ms. Evans, has the final say on all manufacturing processes since she has been in the position for three years running. Also, any decision she makes has a significant impact on the entire department.
Liam
I agree. What about the manager in the consumer client division? Where does he get his information?
Harry
Mr. Lopez, our consumer client division manager, gets information from the Investment Research Department supervised by Ms. Peterson, who was elevated to that position last month for her exemplary performance.
Liam
Well done, Harry!
Harry
Thanks, Liam. Please let me know if I should add anything else to my presentation.
Liam
Sure. I’ll review your presentation again later.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
A new employee is asking you about the organizational structure of your advertising company, KML Marketing. Share the information to your tutor, who will play your coworker’s role, using the following details:
– Mary Simpson (Marketing Head)
– Ken Chan (Quality Content Head)
– Denise Truner (Creatives Department Head)
– Ben Swift, Shane Dunter, Michael Collins, Taylor Grand, Kyle Myers (Multimedia Producers/Editors)
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Who is at the top of your company’s organizational structure?
2. What changes have happened in your company’s organizational structure recently?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson66: Public relations disaster

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. backlash
  -a strong feeling among a group of people in reaction to a change or recent events
  The brand faced a major public backlash for signing a controversial artist as its endorser.
2. market share
  -the number of things that a company sells compared with the number of things of the same type that other companies sell
  Mr. Uy, a businessman, prefers purchasing market share to establishing his own brands because he believes it’s less costly.
3. aftermath
  -the period that follows an unpleasant event or accident, and the effects that it causes
  The country’s unemployment rate has increased in the aftermath of the pandemic.
4. boycott
  -to refuse to buy a product or take part in an activity as a way of expressing strong disapproval
  The agency urged the people to boycott the brand’s products because of its unpaid taxes.
5. halt
  -to (cause to) stop moving or doing something or happening
  Creamery Delights will halt factory operations next month for building and equipment maintenance.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. backlash 
Answer:
2.market share 
Answer:
3.aftermath 
Answer:
4.boycott 
Answer:
5.halt 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Harry, have you heard about what happened to Nutri S. Corp.?
Liam
Hmm, I don’t think so. What happened?
Harry
The company faced public backlash for food poisoning cases because of some of its products.
Liam
Really? That sounds extreme. What happened to them after?
Harry
The company lost 20% of its market share in the aftermath of the incident, as consumers began doubting the safety of eating the company’s products. Some people have also been boycotting its products.
Liam
That’s huge! So, what action did they take to avoid further backlash?
Harry
Nutri S. temporarily halted factory operations to sanitize its facilities and replace old equipment to avoid further trouble downstream.
Liam
That’s probably for the better. Are they also doing something to keep the incident from happening again?
Harry
Yes, they are. I heard that they have also set stricter food handling guidelines in its factory, in its efforts to avoid the same incident from repeating.
Liam
That’s good to hear. I’m hoping all goes well.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your skincare company is facing a public backlash due to customer complaints regarding major skin reactions after using your beauty products. Discuss the incident with your tutor, who will play your colleague’s role, using the following expressions:
1) “Our company is facing public backlash for ~.”
2) “~ in the aftermath of the incident.”
3) “To avoid further trouble downstream, the company ~.”
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What can companies do to boost their reputation?
2. What circumstances can damage the reputation of companies?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson65: Responsibilities of a brand manager

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. take (something) to the next level
  -to further improve or advance something
  Star Fashion Clothing took its marketing to the next level by signing Kendall Jenner and Gigi Hadid as their new endorsers.
2. spearhead
  -to lead something such as an attack or a course of action
  Mr. Dawson spearheaded the brand’s marketing campaign in Florida.
3. rise to the challenge
  -to perform so as to succeed
  Joanna is an assertive employee. She likes to rise to every challenge.
4. extensive
  -wide in range and including much detailed information
  We need someone who has extensive practice in programming.
5. consumer behavior
  -the actions and decision-making of people who purchase goods and services for personal consumption
  Understanding consumer behavior is important to increase customer loyalty.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. take (something) to the next level 
Answer:
2.spearhead 
Answer:
3.rise to the challenge 
Answer:
4.extensive 
Answer:
5.consumer behavior 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Good morning, Mr. Payne. Welcome to KLP Marketing Corp.
Liam
Thank you, Mr. Styles. It’s a pleasure to be here as your new brand manager.
Harry
Great. So, as you’ve known in our previous interview session, we needed someone to take KLP Marketing Corp.’s campaigns to the next level. You’ll be in charge of keeping our brands highly visible in various media, especially online.
Liam
Got it.
Harry
You will also spearhead innovations in advertising the brands.
Liam
Yes, sir.
Harry
Also, as a brand manager, your primary responsibility is to rise to the challenge of keeping the company on top of trends.
Liam
Yeah, that’s very essential. Trends are fleeting nowadays.
Harry
Exactly. So, your specific tasks include researching the market and understanding consumer behavior.
Liam
All clear.
Harry
Since you’ve had extensive experience in advertising, we’re very pleased to be working with you.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
As an HR coordinator, you are tasked to welcome and show around your newly hired brand manager. Discuss to your tutor, who will play the manager’s role, the responsibilities of the position using the following expressions:
1) Goal: To improve our product’s recognition
2) Target: Put our products on the list of hottest products of the year.
3) Main task: Manage social networking sites.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are the skills needed to effectively manage something?
2. What comes to your mind when you hear the word “manager”?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson64: Giving advice about building a brand

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. distinct
  -clearly noticeable; that certainly exists
  These sales are a distinct improvement on last year’s.
2. visual identity
  -all of the imagery and graphical information that expresses who a brand is and differentiates it from all the others
  Design, advertising, and public relations are essential in establishing a visual identity.
3. unique selling proposition
  -(also called “unique selling point” and abbreviated as “USP”) the marketing strategy of informing customers about how a brand or product is superior to its competitors
  McDonald’s unique selling proposition includes low prices, consistency, and cleanliness.
4. rebranding
  -the act of changing the way that an organization, business company, or product appears to the public
  The company’s recent rebranding has made it more successful compared to its performance in the past 10 years.
5. create a lot of buzz
  -to draw positive attention and interest in something
  The brand’s controversial Facebook advertisement created a lot of buzz, resulting in more sales.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. distinct 
Answer:
2.visual identity 
Answer:
3.unique selling proposition 
Answer:
4.rebranding 
Answer:
5.create a lot of buzz 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Thanks for meeting me today, Liam. As we’ve initially discussed through email, we need your advice on improving our brand. So, what do you think we should do?
Liam
Well, currently, Pop’s Diner falls short of distinct qualities, so people don’t usually recognize your brand.
Harry
Yeah, right. I think we need to do something about its uniqueness.
Liam
That’s correct. You need to emphasize your brand’s uniqueness to set your fastfood chain apart from other chains.
Harry
So, how do we pull this off?
Liam
To achieve this, you must put your mind to improving your visual identity. You need to determine your unique selling proposition.
Harry
Right! We could do a slight rebranding.
Liam
Yes. Consider making your color scheme unique and creating a recognizable symbol in your shops and items.
Harry
Sounds like a plan.
Liam
And last but not the least, you should set out to create a new logo. That would create a lot of buzz among your existing customers and among new ones, as well.
Harry
That’s an excellent idea. Thank you, Liam. I’ll discuss this with our marketing executives.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your business, Jolly Eats, wants to improve its brand. As a branding consultant, talk to the marketing head and give advice for the brand’s improvement and continuous success. Please use the following structure chronologically:
1) Current situation: brand’s points for improvement
2) Objective: purpose of the marketing plan to be utilized
3) Strategy: specific approach to improve the current situation
4) Final advice: concrete action plan to boost the brand
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Could you name some of the most popular brands in your country?
2. Why do you think they are popular among others?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson63: Webinar invitation

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. fleeting
  -short or quick
  We had a fleeting business trip in Miami last month.
2. webinar
  -an occasion when a group of people goes on the internet at the same time to study and discuss something
  The media company will host a webinar for aspiring journalists.
3. gear (something) toward/to (something)
  -to design or organize something so that it is suitable for a particular purpose, situation, or group of people
  This charity event held by the company is geared toward giving food, water, and shelter to African communities.
4. platform
  -the type of computer system or smartphone you are using, in relation to the type of software (= computer programs) you can use on it
  WordPress is one of the common platforms used in promoting products through blogs.
5. artificial intelligence
  -the study of how to produce machines that have some of the qualities that the human mind has, such as the ability to understand language, recognize pictures, solve problems, and learn
  The company specializes in robotics and artificial intelligence like e-payments and digital assistants.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. fleeting 
Answer:
2.webinar 
Answer:
3.gear (something) toward/to (something) 
Answer:
4.platform 
Answer:
5.artificial intelligence 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
Social Media Trends 101
September 30, Friday | 3:00 p.m.


Social media trends can be fleeting, but some stick around and become pillars of the world of social media. This webinar is geared toward determining which trends are going to surface and stick around for the coming years.

We want this webinar to be as collaborative as possible, so it will be conducted on a platform that supports question-and-answer sessions with our special guests Digital Strategist and Storyteller, Sam McDonald, and Social Media Professor for TechHub Academy, Bianca Myers. At the end of the webinar, you will know:
– the 10 most important trends; and
– how you can prepare for the changing social media landscape in the coming year.

We’ll jump on at 3:00 p.m. on September 30th for a conversation around these trends, including marketing to Gen Z, artificial intelligence in social media, and more. Save your seat by clicking the Register button below. The first 10 registrants will receive special freebies. See you there!

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You came across a webinar invitation online about social media marketing. You thought your colleague might be interested in the topic. Relay the following details of the webinar invitation to your tutor, who will play your colleague’s role. Kindly use the specific points below:
1) Subject matter: the importance of social media marketing
2) Method: a platform that supports screen-sharing
3) Perks: the importance of social media in business; how to engage customers online; how big companies use social media to their advantage
4) Call to action: e-mail confirmation of registration to AnneSandler@hubtech.com
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What topics will make you interested in joining a webinar?
2. What are the pros and cons of webinars?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson28: Details of a business contract

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. render
  -to give something such as a service, a personal opinion or expression, or a performance of a song or poem, etc. to people
  The purchase department will render support to the marketing department.
2. scope
  -the range of things that an activity, company, law, etc. deals with
  All my tasks are within the scope of my job.
3. payable
  -that should be paid
  The fee for our office space is payable in monthly installments.
4. collaborate
  -to work with someone else for a special purpose
  She was glad to collaborate with fashion designers from Europe.
5. termination
  -the act of ending something or the end of something
  He received a termination letter from his supervisor.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. render 
Answer:
2. scope 
Answer:
3. payable 
Answer:
4. collaborate 
Answer:
5. termination 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

FROM: vin732@henleyimages.com
TO: coltonburnett@silverline.com
SUBJECT: Business Contract

Good day, Mr. Burnett. We would like to thank you for choosing Henley Images. Please allow me to review some details of our business contract. As indicated, the photographer will render services such as product photography and editing. This work scope involves producing photographs in printed and digital media, collaborating with creative directors, and retouching the images after the shoot. The fee for the said services will be $1,000, payable in full. We will deliver proof photographs to the client within 7 days of the photography shoot. In the event of termination, the contractor will be entitled to fifty percent of the total amount. Thank you.

Yours truly,

Vin York
Marketing Director, Henley Images

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are the secretary of Think Matrix (a web design agency). Tomlinson Inc. has hired one of your web designers. Review the details of the business contract. Your tutor will act as a representative from Tomlinson Inc. Please use the words and expressions you learned today. Please use the following as your guide:
– The web designer will render services such as designing the company’s website and improving user’s experience.
– Fee of service: $3,000 payable in full
– Termination of contract: the contractor will be entitled to sixty percent of the total amount
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. In your line of work, do you encounter business contracts? Why or why not?
2. Why is it important for a business contract to clearly state the terms of payment?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson62: Proposing a social media strategy

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. formulate
  -to develop all the details of a plan for doing something
  IMT Tech formulates the best marketing strategy by getting in touch with business professionals to promote their products.
2. customer retention
  -the ability of a company or product to retain its customers over some specified period
  Valuing your clients is an important factor of customer retention.
3. address
  -to give attention to or deal with a matter or problem
  Could I put you on hold for a minute or two? I’ll just check your record on our system to address your concern.
4. devise
  -to invent a plan, system, object, etc., usually using your intelligence or imagination
  The company needs to devise a new program where employees can communicate effectively.
5. set (something) in motion
  -to begin something, such as a plan or process
  The company aims to set the new policy in motion next week.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. formulate 
Answer:
2.customer retention 
Answer:
3.address 
Answer:
4.devise 
Answer:
5.set (something) in motion 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Hi, Mike. Are you free to talk right now?
Mike
Yeah, I am. This is about the new social media strategy, right?
Harry
Yes. In our last meeting, my team decided that social media is the right way to recover Tom’s Sports’ competitive advantage. So, we formulated a strategy on how we can go about this.
Mike
Do you think this will be worth the money that we will invest?
Harry
Very much so. Our customer retention rate has been down for the past five months. It’s about time to take action.
Mike
Thank you for addressing that problem. So, what do you suggest?
Harry
I’m planning to devise an online marketing plan where we will collect feedback from our regular customers and share them on social media. We plan to get this campaign off the ground to increase brand recognition.
Mike
Hmmm… That sounds good. But how are we going to target the right people?
Harry
I suggest we go first to our regular customers who are professional athletes or sports enthusiasts.
Mike
Excellent idea! In what platform do we put this into effect?
Harry
The best platform for us would be the leading social networking sites like Facebook and Instagram. Promoting our products via these channels can set this strategy in motion.
Mike
That’s a great plan! Let’s discuss more this tomorrow with the whole marketing team.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your team is tasked to come up with a social media strategy for your company’s new line of skincare products. Talk to your tutor (your manager) about it with the following details:
1) Marketing objective: to increase the number of fans
2) Suggestion: go first to young women aged 20-30
3) Strategy: posting videos every day
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How can a company use social media to its advantage?
2. What is your favorite product that you discovered through social media?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson61: Social media’s use in business

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. utilize
  -to use something in an effective way
  We must consider how we can best utilize our company resources to gain more profits.
2. channel
  -a way of making a product, information, etc. available
  Google AdSense could be the best channel to promote our products.
3. image
  -a mental picture or idea that forms in a reader’s or listener’s mind from the words that they read or hear
  That editorial just gave the company a bad image.
4. job vacancy
  -a job/position that is available
  TechLoop posted several job vacancies on JobAvenue.
5. spread oneself too thin
  -to try to do too many things at the same time, so that you cannot give enough time or attention to any of them
  Mr. Malcolm said that the reason for his departure was spreading himself too thin as an operations manager.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. utilize 
Answer:
2.channel 
Answer:
3.image 
Answer:
4.job vacancy 
Answer:
5.spread oneself too thin 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Rom
Hi, Tiffany! How was the social media conference?
Tiffany
Hello, Rom. It was okay. I learned so much about social media.
Rom
Too bad, I missed it! Could you tell me what the speaker talked about?
Tiffany
Of course. What caught my attention was what Mr. Johnson said about how social media can be utilized as an online channel to advertise products and services.
Rom
But how can we use social media to find the right employees?
Tiffany
We need to build a strong online presence and image to reach more clients.
Rom
Oh, I see, but what’s the best way to do this?
Tiffany
We can use a social networking site to acquire new clients. Doing so will help us easily share job vacancies in our company. On the other hand, Mr. Johnson reminded us to not spread ourselves too thin.
Rom
That’s a good idea. And yes, we should focus on one matter at a time. Thank you for sharing what you learned at the conference, Tiffany.
Tiffany
No problem, Rom.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a new business owner. You went to a social media conference where you heard experts’ speeches about digital marketing. Tell your tutor, who will play the role of your business partner, about what you heard in the event. Kindly use the following as your guide:
– Usage: How social media can be used in a business setting
– Edge: Benefits of online tools in promoting products and/or services
– Form: Type of social media that can be used to address a business’ specific need
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What social media do you use often?
2. What do you think is the best online tool to promote a business?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson27: Data report about a sales event

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. line
  -a range of similar things that are for sale
  She is working on a new line of ready-to-wear clothing.
2. demonstration
  -the act of showing someone how to do something, or how something works
  I assigned Bill to be the host of our product demonstration.
3. pledge
  -to make a serious or formal promise to give or do something
  U.S. Companies pledged $1 billion to the health industry.
4. sign on
  -commit oneself to a contract of employment, membership of a society, or some other undertaking.
  Thomas signed on yesterday and will start work next week.
5. all in all
  -considering everything
  All in all, the business conference went more smoothly than we expected.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. line 
Answer:
2. demonstration 
Answer:
3. pledge 
Answer:
4. sign on 
Answer:
5. all in all 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
REPORT ON PULMER INC. SALES EVENT

The Pulmer Inc. Sales Event

A week ago, our company launched our latest line of office furniture. A hundred and thirty people were in attendance. The attendees were able to witness demonstrations of our multi-use pieces.

Sixty (60) people signed on as our new investors. Each of them agreed to pledge $90,000 for our new products.

Our company gained a total of $5,400,000 of investment. All in all, the event was highly successful.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your company recently had a sales event for your new line of appliances. Report the details of the event to your tutor, who will act as your supervisor. Please use the words and expressions you learned today and the following as your guide:
– report the number of attendees
– report the total number of investments for the new products
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How often do you write data reports?
2. How long does it usually take you to write data reports?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson25: Discussing sales movement

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. plateau
  -A plateau is a period during which there are no big changes
  It is always tough when a company reaches a sales plateau.
2. upward
  -moving toward a higher position, level, or value
  Everyone at Green Organics is confident that the upward trend will continue.
3. leadership
  -the set of characteristics that make a good leader
  What every company needs is leadership.
4. diversity
  -the fact of many different types of things or people being included in something; a range of different things or people
  We believe that cultural diversity leads to economic growth.
5. cultivate
  -to try to develop and improve something
  You need to cultivate a positive mindset at work.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. plateau 
Answer:
2. upward 
Answer:
3. leadership 
Answer:
4. diversity 
Answer:
5. cultivate 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Ana (sales representative)
Good afternoon, Sarah. May I ask if you have the figures for our magazine sales?
Tom
Yes, sir. Allow me to show you the graph. As you can see here,
our sales showed a strong performance in May.
Ana (sales representative)
Well, this is interesting. The sales dropped in the next two months but recovered after that and reached their plateau. Correct?
Tom
That’s right, sir. Our magazine sales remained relatively the same from August to October.
Ana (sales representative)
Any upward movement after October?
Tom
Yes sir. There was an upward trend from November to December.
Ana (sales representative)
I see. I think our feature on leadership in our May issue was a hit.
Tom
I agree. The November issue attracted a lot of readers because of the double-page feature on workplace diversity.
Ana (sales representative)
Right, but we still need to cultivate our writing style.
Tom
Certainly!
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your supervisor asked you for the sales figures of your company’s newest perfume product. Please use the words and expressions you learned today. The tutor will be the supervisor. Kindly use the following as your guide:
・when the perfume sales reached their plateau
・when the perfume sales reached an upward movement/trend

PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. When do the sales of your company usually reach an upward movement/trend?
2. How can businesses avoid a sales plateau? Please explain your answer.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.