All posts by weblio PH

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson31: Understanding the selling point of a product

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. pioneer
  -a person or organization that is the first to start work in a new area, introduce a new idea, etc
  Toyota was an early pioneer of fuel cell vehicles.
2.  groundbreaking
  -If something is groundbreaking, it is very new and a big change from other things of its type
  Apple’s iPhone is a groundbreaking product of the century.
3.  unveil
  -to show or introduce something new or make it known publicly for the first time
  Sony has unveiled the latest model last Wednesday.
4.  refined
  -improved because of many small changes that have been made
  The refined information system is now easy to use.
5.  boast
  -to have or own something to be proud of
  Our company boasts superb quality, sulfate-free shampoos.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. pioneer 
Answer:
2. groundbreaking 
Answer:
3.unveil 
Answer:
4. refined 
Answer:
5. boast 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

FROM: wadebarclay@bygvolume.com
TO: roytomlinson@fab.com
SUBJECT: Release of SuperSound 300

Greetings! I’m Wade Barclay from BYG Volume. Our company is the pioneer of groundbreaking and high-class audio equipment. I am proud to announce that we have finally unveiled SuperSound 300, this year’s long-awaited speaker. What sets this product apart from older speakers is that it delivers a dynamic sound and refined performance. It also boasts a superb 12-hour battery. If interested, you may visit our website to purchase our products.

Sincerely,

Wade Barclay
Marketing Officer, BYG Volume

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your company, Hudson Auto, has unveiled its latest product. Introduce the product to your tutor who will act as a new customer. Please use the following as your guide:
– The latest product is Hunter 2000. It is the long-awaited car model of the year.
– What sets the product apart from other cars is its fast-charging USB port and extendable cargo space.
– If the customer is interested, he/she may visit your website.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why is it important for a product to have a unique selling point?
2. Does a product’s description affect a customer’s buying decision? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson30: Understanding a business contract

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. facilitate
  -to make something possible or easier
  Mr. Branson will facilitate the meeting this Thursday.
2. deposit
  -to put something valuable, especially money, in a bank or safe
  You need to deposit the service fee by next week.
3. fulfill
  -to do something that is expected, hoped for, or promised, or to cause it to happen
  We were all able to fulfill our roles in the project.
4. modify
  -to change something such as a plan, opinion, law, or way of behaviour slightly, usually to improve it or make it more acceptable:
  There are several things you need to modify in this report.
5. abide by
  -to accept or obey an agreement, decision, or rule
  All employees are expected to abide by the rules and regulations of this company.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. facilitate 
Answer:
2. deposit 
Answer:
3. fulfill 
Answer:
4. modify 
Answer:
5. abide by 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Nightlight Events Agreement

Michelle Sheen will be in charge of the official product launch on the 14th of
September. She will facilitate the program flow and manage all the event’s details such as decor, catering, entertainment, and promotional materials.

This event will require a total fee of $16,000. Silver Eye Cosmetics shall deposit
a down payment of $8,000 a month before the launch date.
Should Silver Eye cosmetics fail to fulfill their part of the agreement, Ms. Walter
shall reserve the right to ask for additional charges.

By signing this contract, Silver Eye Cosmetics and Ms. Sheen agree to abide by the
terms and conditions.

Signed by:
_________
Michelle Sheen
(Events coordinator)

Signed by:
__________
Stacey Brown
(Silver Eye Cosmetics)

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your company (Taro Sweets) has hired the services of Ms. Cruz, a freelance copywriter. Review the details of the business contract with Ms. Cruz. You will act as your company’s marketing manager and your tutor will play the role of Ms. Cruz. Please use the following as your guide:
– Ms. Cruz will provide copywriting services to Taro Sweets.
– A total of $2,000 will be charged for all the services.
– In case Taro Sweets fails to pay the said amount, Ms. Cruz shall reserve the right to terminate the contract.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. In your line of work, how often do you encounter business contracts? Please tell me more about it.
2. Why is it important for both parties to abide by the terms of a contract? Please explain.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson100: Personnel transfer

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. earn (one’s) stripes
  -to do something which shows that one deserves to be accepted and respected by the other people in a field or profession
  She has yet to earn her stripes as a team leader.
2. career trajectory
  -the path your jobs take as you move forward, backward, or stay on an even keel during your working years
  I’m thinking of going into a career trajectory that is more aligned with my bachelor’s degree.
3. make the grade
  -to succeed or reach the desired standard
  His five-year experience as an operations staff makes the grade for the operations manager position.
4. pull (one’s) weight
  -to do one’s fair share of work
  Our presentation would be a disaster if you don’t pull your weight.
5. keep/get (one’s) creative juices flowing
  -to become inspired to greater creativity, productivity, or energy
  According to research, reading helps people to get their creative juices flowing.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. earn (one’s) stripes 
Answer:
2. career trajectory 
Answer:
3. make the grade 
Answer:
4. pull (one’s) weight 
Answer:
5. keep/get (one’s) creative juices flowing 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Margareth
Good afternoon, Ms. Gonzales. I hope you’re not busy right now.
Ms. Gonzales
It’s alright, please come in. So, are we here to discuss your transfer request?
Margareth
Thank you. And yes, Ms. Gonzales. I believe I’ve earned my stripes to request a transfer to the content editor-in-chief position.
Ms. Gonzales
Could you first tell me why you want that position?
Margareth
I’ve been eyeing that position for quite some time now. I think my career trajectory aligns more with it.
Ms. Gonzales
I’m glad you’re taking the initiative to level up your career. But let me first ask why you think you’re qualified for this position.
Margareth
For one, I think my three-year experience as a content writer makes the grade for this position.
Ms. Gonzales
Hmmm… Okay. But, how can that contribute to being an editor-in-chief?
Margareth
I can use the knowledge and experience that I have earned in the past three years to improve our content editing process. Also, being a former proofreader, I could make initiatives to help reduce our writers’ errors, such as facilitating grammar or writing workshops.
Ms. Gonzales
Right. Regarding your performance, tell me how you handle your current position as a content writer.
Margareth
Well, I always pull my weight in continuously improving our content. I also make sure to keep my creative juices flowing in order to provide input to our content strategy planning.
Ms. Gonzales
Very well, Margareth. Please give me till Wednesday to think this through. Thank you.
Margareth
Thank you so much.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You have been in a customer support position for three years and are thinking that now is the perfect time for a career trajectory. Talk to your tutor, who will play your manager’s role, about your transfer request. Please use the expressions you have learned in this lesson.
– Position to transfer to: Customer Support Trainer
– Qualifications for the position: Five years of solid experience in the customer service
– Recent performance: Top 1 in the leaderboard, high customer satisfaction rate, impressive customer feedback
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Would you transfer to another position if given an opportunity? Why?
2. What are the factors that need to be assessed before granting an employee’s transfer request?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson99: Choosing business partners

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. reach a decision
  -to decide on something
  We should reach a decision regarding the storyboard by next week.
2. purchasing department
  -the department in a company, government agency, or other institutions, which support operations as the primary buyer of goods and services
  I’ve already informed the purchasing department about our chosen service provider.
3. awarding
  -to give a contract to a person or company
  The awarding of the partnership went well. Everyone, including our CEO, was present.
4. top-of-the-line
  -of the best quality or among the most expensive of its kind available
  Anpan Toys Corporation offers top-of-the-line toys and other collectible items.
5. seal the deal
  -to make an agreement official
  Kudos for successfully sealing the deal with major international investors!
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. reach a decision 
Answer:
2. purchasing department 
Answer:
3. awarding 
Answer:
4. top-of-the-line 
Answer:
5. seal the deal 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Hi, Liam. Have you reviewed the bids submitted yesterday?
Liam
Yes, Harry. Thanks for sending them to my office.
Harry
No biggie. So, have you reached a decision?
Liam
Hmm… Actually, I discussed this with the purchasing department. We are convinced that we can’t go wrong partnering with Blue Materials Corporation.
Harry
Oh, I see. I’ll let the operations manager know about your decision. So, what’s the reason behind this choice?
Liam
Well, we are assured of durable materials if we accept this supplier, considering their lowest price as well. This means our products will be produced with top-of-the-line parts that are within our budget.
Harry
Alright. How should I inform Blue Materials about this?
Liam
Kindly ready the documents for the awarding of the project. But first, please remind them via e-mail to officially seal the deal.
Harry
Okay, Liam. I will work on those documents right away.
Liam
Thanks, Harry. Please keep me posted.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are looking for a textbook supplier for the nursery school you will be starting. After the suppliers’ bidding, discuss with your partner the best vendor for the partnership based on the information below:


SUPPLIER 1: Viva Publishing
– 68 years in the publication industry
– Has a wide range of textbooks of all subjects
– Offers e-books
– Free educational printed modules/activity worksheets
– Operates in the capital city of the country

SUPPLIER 2: Bright Learners Publishing
– 25 years in the publication industry
– Offers math, English, and science textbooks for preschool to high school
– Free 50 books with a minimum purchase of 350 books
– Free printed activity worksheets
– Free art materials

PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How many suppliers does your company have?
2. How does your company choose its suppliers?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson98: Market trends

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. market trend
  -the perceived direction of price movements over a particular period
  Looking at the market trend, sanitary supplies consumption has boomed in many countries due to the pandemic.
2. hold sway over (something)
  -to have power or a very strong influence
  The demand for fuel holds sway over the world market.
3. sin tax
  -a tax levied on goods, which includes material cost, direct, or services that are considered to be harmful or costly to society
  The Philippines has imposed a higher sin tax on tobacco products and liquor.
4. impose
  -to officially force a rule, tax, punishment, etc. to be obeyed or received
  Certain countries want to impose taxes on landfill waste.
5. market price
  -the current price at which a good or service can be purchased or sold
  Supply and demand are two important factors to determine market prices.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. market trend 
Answer:
2.hold sway over (something) 
Answer:
3.sin tax 
Answer:
4.impose 
Answer:
5.market price 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
JGL MARKET SUMMIT
Lecture I: Market Trends


How Government Policies Affect Market Trends

The government holds much sway over the free markets. In this session, we will learn how strict government policies can cause a shift in market trends. Many economists have conducted various research on this. Based on the gathered information, this factor may result in slow progress.

The two most common policies mentioned in their research are sin taxes and trading regulations, which both affect the market differently. Sin taxes bring more revenue, while trading regulations draw limitations to more business opportunities. Thus, market trends are highly influenced by strict government policies.

For example, if the government imposes a higher tax rate, consumers tend to spend less. Thus, this may cause a decrease in market prices. Meanwhile, consumers tend to spend more if the tax rate set by the government is lower. Due to this, the trend tends to be more unstable.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are participating in a marketing seminar about the factors that affect market trends. You receive a lecture manual that serves as your lecture guide. Kindly relay the information found in the manual to your tutor, who will play the role of your coworker. Please use the following points in your conversation:
1) Factor: the law of supply and demand
2) Effect: price fluctuations
3) Impact on the market: short-term trends
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Could you share your knowledge about market trends?
2. How does your company study market trends?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson97: Handling a complaint

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. help (someone) out
  -to do work for someone or provide the person with something that is needed
  Our team is more than willing to help you out to finish this project by next week.
2. get to the bottom of (something)
  -to discover the real but sometimes hidden reason that something exists or happens
  Quality controllers are trying to get to the bottom of what went wrong with the damaged products.
3. account for (something)
  -to explain the reason for something
  The team was unable to account for the error which resulted in a major client issue.
4. mishandle
  -to deal with something without the necessary care or skill
  T&J Delivery Express has been accused of mishandling delivery packages.
5. count on (someone/something)
  -to depend on someone or expect something
  You can always count on the company’s customer support in times of product troubles.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. help (someone) out 
Answer:
2. get to the bottom of (something) 
Answer:
3. account for (something) 
Answer:
4. mishandle 
Answer:
5. count on (someone/something) 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Athena
Good afternoon. This is Athena from Toys Palace. How may I assist you?
Ciara
Hello, my name’s Ciara from Wonder Toys. I’m calling about a problem with our recent toy purchase.
Athena
Hi, Ciara. I would love to help you out. Could you provide me with more details about the problem?
Ciara
Well, upon checking the items you delivered, we discovered that some of the toys you sent us are broken and not working.
Athena
We’re very sorry for the inconvenience. There must have been a mistake in quality control or mishandling during the shipment. Could you give me a minute while I get to the bottom of this?
Ciara
No problem.
Athena
Our sincerest apologies for the problem and delay this may have caused. I just talked to our manager regarding your concern, and the company is willing to replace the said damaged items provided that you will shoulder the shipping charge.
Ciara
Well, that will do. I hope the replacements will be delivered ASAP. And I hope this is the last time something like this happens.
Athena
You can count on that. We will be reviewing our list of partner couriers, and we will file a complaint to account for your mishandled packages. Please expect our delivery van to send the replacements in two to three business days.
Ciara
All right, that sounds good. Thank you, Athena.
Athena
No problem, Ciara. We’re always at your service.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
You are the manager of FabricOn. You receive a complaint from a client who received wrong sizes of clothes. Handle the complaint using the guide below:
1) Introduce yourself.
2) Ask about the problem.
3) Apologize.
4) Give an explanation.
5) Propose a solution.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How do you react to a complaint?
2. What do you say to a complaining client?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson96: Ideas from a teleconference

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. where one stands
  -one’s opinions or feelings about something
  I’m not sure where I stand on the issue of relocating our headquarters.
2. reservation
  -a doubt or feeling of not being able to agree with or accept something completely
  Many reservations have been raised regarding the company’s expansion.
3. two cents
  -an unsolicited opinion about a certain topic
  My two cents on this matter is that we could not pull off this project if we wouldn’t be given ample budget.
4. situate
  -to put something in a particular position
  Kopi Inc.’s headquarters is situated in Melbourne, Australia.
5. final word
  -a final decision in a discussion
  The final word on the current management issue rests with the board.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. where one stands 
Answer:
2. reservation 
Answer:
3. two cents 
Answer:
4. situate 
Answer:
5. final word 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Lisa, I just got off a call with the other members of the amusement center project in the Philippines. At this point, we are still deciding whether to go with a theme park or a waterpark.
Lisa
Hmmm… So, what is the popular opinion?
Harry
Well, most of them are keen on the idea of a theme park. How about you, where do you stand on this issue?
Lisa
I think a waterpark would work better considering the country’s tropical climate.
Harry
You’ve got a point there.
Lisa
Do you have any reservations about the idea?
Harry
None at all. My two cents about the matter is that either of the two options would be okay since there is only one famous theme park in the Philippines, which is the Enchanted Palace.
Lisa
Yes, that’s true. Actually, we could build a theme park and then include a waterpark attraction. And let’s situate it in Manila, the capital city of the Philippines.
Harry
That’s an excellent idea since the Enchanted Palace is located in the province, which is a bit far from the capital. Although it would be more costly, let’s look into it.
Lisa
So, should we share this with the team?
Harry
Definitely. After all, a consensus will be the final word on this matter.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You participated in a conference call about your company’s high product defect rate. Discuss the ideas from the call with your tutor, who will be your coworker. Please use the information below in your discussion:
– Recap of the topic: 20% increase in product defect rate in the past three months
– Express of opinion: increasing manpower to improve quality control
– Gather insight from your coworker (tutor)
– Resolution: consensus/majority’s opinion
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Do you prefer conference calls to face-to-face meetings? Why or why not?
2. What are the advantages and disadvantages of teleconferences?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson95: Conference call

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. teleconference
  -a meeting involving people who are in different places, but who are connected by video and computers
  The market research team will conduct a teleconference to discuss the survey’s results.
2. deluxe
  -notably luxurious, elegant, or expensive
  The deluxe tour package includes free breakfast, lunch, and dinner buffet for the entire stay.
3. consensus
  -a generally accepted opinion or decision among a group of people
  We need to come to a consensus quickly on who will represent our department in the upcoming expo.
4. rationale
  -the reasons or intentions that cause a particular set of beliefs or actions
  The rationale behind some employees’ procrastination was explained during the training.
5. adjourn
  -to have a pause or rest during a formal meeting or trial
  The meeting was adjourned until the team has decided on the options.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. teleconference 
Answer:
2. deluxe 
Answer:
3. consensus  
Answer:
4. rationale 
Answer:
5. adjourn 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Jack
Hi, Rose. I wasn’t able to attend the teleconference yesterday. Could you share the details with me?
Rose
Sure, no problem, Jack.
Jack
What was the conference’s agenda?
Rose
It was about ITS Travels’ new advertising campaign. Mr. Lopez said that our company has finalized the strategies for the TV and print advertisements for our new deluxe travel packages. Our meeting revolved mainly around the campaign’s target audience.
Jack
I see. So, what ideas were proposed to achieve that?
Rose
Among the options that were weighed in include focusing on the young professional class aged 20 to 30 years old and targeting the working class aged 40 to 50 years old.
Jack
I think both are sound ideas. So, what consensus did the company reach about the issue?
Rose
We reached a consensus to focus on the 40 to 50 age group.
Jack
What was the rationale behind this decision?
Rose
We chose this group as the target market since we believe that they have more financial means to avail of our new deluxe packages.
Jack
I see. That makes sense. How about our next step?
Rose
Before Mr. Lopez adjourned, he said that we will hold another teleconference as soon as the advertisement storyboard is finalized.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
As part of the branding team, you participate in a conference call to plan the packaging design of your company’s (Gertrude & Co.) upcoming product (instant coffee). Relay the details of the conference call to your tutor, who will be one of your teammates using the following guide.
1) Agenda: Packaging design of Gertrude’s Slimming Coffee Mix
2) Suggestions: Neutral colors and minimalist design
2) Final decision: Apply suggestions to use neutral colors
3) Upcoming plans: Create five sample designs from which to choose
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are the pros and cons of teleconferences?
2. Do you prefer teleconferences to face-to-face meetings? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson94: Venue reservation

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. weigh (one’s) options
  -to carefully consider, especially by comparing facts or possibilities, in order to make a decision
  After a month of weighing our options, we decided to cancel our upcoming exhibition.
2. convention center
  -a building or group of buildings where large groups of people gather for meetings or events
  Several superhero buffs attended the Marvel Comic Fair at the MCU Convention Center.
3. utilize
  -to use something in an effective way
  Our team leader shared some techniques she utilizes to improve productivity.
4. get in touch with (someone)
  -to transmit information or requests to
  If you have any questions about the product, don’t hesitate to get in touch with us.
5. terms and conditions
  -the legal agreements between a service provider and a person who wants to use a particular product/service
  Users must consent to all of our terms and conditions before using our mobile application.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. weigh (one’s) options 
Answer:
2. convention center 
Answer:
3.utilize 
Answer:
4. get in touch with (someone) 
Answer:
5. terms and conditions 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
From: Nicole Stevenson
To: Jack Malik
Subject: Venue Reservation


Dear Mr. Malik,

After weighing our options, we found the SXM Convention Center to be the most suitable venue for our new product launch. On behalf of KPL Manufacturing Corporation, I would like to place a reservation for your building on September 30.

We would need your concert hall where we can hold various activities. In addition to the concert hall, we would also be utilizing the catering area.

As a final request, we would highly appreciate receiving a copy of the venue’s terms and conditions in two days.

Please get in touch with us for clarifications. We are looking forward to hearing from you soon. Thank you!

Sincerely,
Nicole Stevenson
KPL Manufacturing Corporation

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are tasked to organize your company’s promotion campaign and search for a possible venue, and you are writing reservation e-mail. Kindly share the detail of your plan to your tutor, who will pretend to be your co-organizer. Please use the following outline chronologically:
1) Details of reservation: October 14, to hold promotion campaign, in ABC hotel
2) Special requests: Decorating the lobby
3) Quotation request and confirmation email: Copy of terms and conditions in three days
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Where does your company usually hold events?
2. If you were to organize an event, what factors would you consider in searching for the right venue?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson93: Change in the project scope

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. derail
  -to prevent a plan or process from succeeding
  The heavy rain derailed the company event
2. canvass
  -to try to discover information or opinions by asking people
  We need to canvass for our target clients’ preferences to come up with a profitable product.
3. under control
  -(of a danger or emergency) being dealt with successfully and competently
  Let’s keep our sales under control before it eats us up.
4. keep (someone) posted
  -to keep someone informed of the latest developments or news
  I’ll be on leave tomorrow, but please keep me posted regarding the project.
5. be in touch
  -to communicate with someone
  Mr. Lopez and I will be on a business trip tomorrow, but I’ll still be in touch with the team to monitor their tasks.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. derail 
Answer:
2. canvass 
Answer:
3. under control 
Answer:
4. keep (someone) posted 
Answer:
5. be in touch 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Harry
Hi, Liam. Let’s start with the updates. How are the targets and venues?
Liam
As of today, the target attendees were raised to 3,000 from 2,500.
Harry
Hmmm… I think we need to adjust the plan’s choices of venue.
Liam
I agree. The proposed venues would be a problem. Browne Villa has a capacity of only 1,600 people, while SXM Convention Center has 2,500.
Harry
Obviously, if we don’t book another venue, it will derail our project.
Liam
Certainly. I will ask the team to canvass for more venues.
Harry
Yes, please. We need to book a venue immediately and make sure it can accommodate all our guests. Also, kindly work on the setup and account for the number of guests again.
Liam
Noted on that.
Harry
Thanks, Liam. I’m sure this modification will keep our project under control.
Liam
Absolutely.
Harry
Please keep me posted, okay?
Liam
Yeah, I’ll be in touch. Thanks.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are working on a marketing project for a smartphone brand, which involves product launching with the media. You need to change the schedule and venue so majority of the media will be able to attend. Discuss the modifications with your tutor, who will play the role of your teammate. Kindly use the following structure in order:
– Modification: sudden changes in the project
– Rationale: reason(s) for the modification
– Implementation: how you will put the plan into effect
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Could you share an instance when you experienced sudden changes in a project?
2. How do you handle changes in a project?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.