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Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson59: Advantages and disadvantages of e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. boon
  -something that is very helpful and improves the quality of life
  Corporate social responsibility is a boon for corporations.
2. bane
  -a cause of continuous trouble
  Robert believes that poor communication is the bane of any organization.
3. geographical
  -relating to the features of the earth’s surface, or those of a particular area or place
  Geographical factors also affect the development of a business.
4. disruptive
  -causing trouble and therefore stopping something from continuing as usual
  Slow internet connectivity can be disruptive in a work-from-home setting.
5. misinterpretation
  -the act of forming a wrong understanding of something that is said or done, or an example of a wrong understanding
  Misinterpretation can occur in meetings.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. boon 
Answer:
2. bane 
Answer:
3. geographical 
Answer:
4. disruptive 
Answer:
5. misinterpretation 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

E-mail: Boon or Bane in Business?

Since the invention of e-mail in the 1970s, business communication has never been the same. There is no company in the world that does not rely on its service. It is entirely free and allows you to send clients as many messages, photos, and documents as possible. Its geographical reach is particularly helpful for those who work in teams across different time zones or those who have shift work. E-mails are also environmentally friendly as they do not require the paper to function. Messages can be prepared in advance and saved until you are ready to send them. However, the tool is not without its disadvantages. The world of e-mail is constantly beset by spam and viruses that are disruptive to daily tasks. An e-mail can also be subject to misinterpretation between the sender and the recipient as it leaves out body language, tone, and other cues. All in all, e-mail is a powerful tool that greatly benefits businesses.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are tasked to answer a survey on the effectiveness of email in business communication. Respond to the questions of your tutor, who will act as the interviewer. Please refer to the following questions:
– On a scale of 1-10, how helpful is email in business communication?
– Do you prefer e-mail to text when sending a message to a colleague? Why or why not?
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How often do you encounter spam mails?
2. Aside from e-mail, what other method for transmitting messages do you use at work?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson16: Cost estimates

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. list price
  -the price of something, suggested by the company that makes it
  The current list price for this model is just £11,295.
2. price it down
  -to lower the price
  I was able to bargain with the guy, and he priced it down to $75.
3. bulk
  -in large amounts
  The bulk of the work has already been done.
4. incur
  -to have or acquire something that is unwanted
  We had to incur a lot of money to fix the builder’s poor job.
5. price it out
  -to request to sum up all costs
  Please price the things out that I bought today.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. list price 
Answer:
2. price it down 
Answer:
3. bulk 
Answer:
4. incur 
Answer:
5. price it out 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Kyle
Hello! Thank you for calling Furniture Republic. This is Kyle Richards. What can I do to assist you?
Maine
Hi, this is Maine Cruz from Mall of China. We’d like to inquire about one of your goods. What is your wooden sofa’s list price?
Kyle
The list price is $600.00.
Maine
So, if we buy 100 units, the total cost will be $60,000.00? Is it possible to price it down?
Kyle
I’m afraid I won’t be able to. However, if you place a bulk order of 100 units, I may provide you with two additional units at no additional cost.
Maine
That’s okay. Is it possible to have 5 wooden round tables in addition to the 100 wooden sofas?
Kyle
Yes, however, an extra charge will incur.
Maine
Is that so? Still, please price it out for me.
Kyle
Let me double-check. [pause] That’ll amount to $61,000.00.
Maine
I got it. Thank you for the information. I’ll call you again when I’m ready to place an order.
Kyle
It’s no problem. Thank you for your call.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are an employee of an advertising company. A tech store is selling computers to your corporation. You called the company to inquire about a price quote for 30 computers. Use the expressions you learned today. Your tutor will be the staff from the tech store.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. When requesting or offering a markdown, what should you keep in mind?
2. Is it essential to acquire an estimate before purchasing items? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson58: Talking about technology’s impact on office communication

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. repercussion
  -the effect that an action, event, or decision has on something, especially a bad effect
  We have to deal with the repercussions of the delayed delivery.
2. optimize
  -to make something as good or effective as possible
  Successful organizations know how to optimize the use of available resources.
3. suppress
  -to prevent something from being expressed or known
  Poor marketing strategies can suppress profits.
4. obstacle
  -something that blocks you so that movement, going forward, or action is prevented or made more difficult
  We need to face this obstacle as a team.
5. revolutionize
  -to make a big change or improvement to the way something works or looks, or to the way that people do a particular activity
  I believe that Amazon has revolutionized the shipping industry.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. repercussion 
Answer:
2. optimize 
Answer:
3. suppress 
Answer:
4. obstacle 
Answer:
5. revolutionize 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Ana (sales representative)
Thank you Mr. Frank for accepting this interview. We congratulate you on the release of your book.
Tom
Thank you for having me.
Ana (sales representative)
Now, in your book, you mentioned that effective communication is key to increasing
productivity in the office. What are the repercussions of poor communication?
Tom
Well, poor communication limits a company’s ability to optimize performance. It reduces efficiency and suppresses innovation in the workplace. It’s something that most organizations underestimate.
Ana (sales representative)
Technology has revolutionized the way companies improve efficiency. For you, what is the most important contribution of technology to the workplace?
Tom
Well, of course, we had the fax first, but I would say e-mail is the most important contribution. It’s easy, quick, and paperless. In fact, two chapters of my book discuss its significance and utilization.
Ana (sales representative)
And does technology have any disadvantages at all?
Tom
Of course, in my book, I argue that technology can also serve as a barrier to face-to-face communication.
Ana (sales representative)
What could be the solution to this?
Tom
It would be great for employees to schedule meetings in person. I also highly encourage a monthly get-together for employees.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a speaker at a business convention. You will talk about the importance of technology in the workplace. Please use the following expressions in your talk:
– Technology allows employees to~
– Technology increases~
– Without technology~
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Do companies in your country still use fax?
2. How often do you schedule meetings online?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson15: Details of an order

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. tank
  -a container that holds liquid or gas
  The water tank in our office is leaking.
2. specification
  -details or description of a product or service
  The sales became better because we stuck to the design specification of our products.
3. delivery address
  -address where products will be sent
  Please fill in the delivery information such as name, location, details of the delivery address, postal code, and contact number.
4. ship
  -to send a product to a customer
  We ship books out to New Hampshire every month.
5. cash on delivery (COD)
  -a method of doing business in which a company will transport goods to a customer and take payment for the goods at the time they are given to the customer
  We insist on payment in cash on delivery without allowing any discount.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. tank 
Answer:
2. specification 
Answer:
3. delivery address 
Answer:
4. ship 
Answer:
5. cash on delivery (COD) 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Darlene
Hello, my name is Darlene, and I’m with Underwater Corp.
What can I do to assist you?
Brix
Hello, my name is Brix, and I’m with Scuba Island Resort. Is it possible to purchase scuba diving tanks for our resort?
Darlene
Sure. Could you please provide me with the specifications for the scuba diving tanks you need?
Brix
Sure, we prefer 100 cubic feet tanks because they can hold more gas. Are those for sale?
Darlene
Yes! We have scuba diving tanks with a capacity of 100 cubic feet. It just costs $25 per unit. How many of them do you want to buy?
Brix
Okay. We’ll take a total of 25 units.
Darlene
Great. Could I get your delivery address?
Brix
Please ship the products to Scuba Island Resort, South Ari Atoll, Maldives.
Darlene
Understood. On or before September 6, your order will be shipped. COD is the method of payment. Thank you very much.
Brix
Thanks for your help!
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
You work for Luna Publishing Inc., a firm that publishes books that are used by high school students. Purchase raw materials from Paper Unlimited Manufacturing. Inform the customer service representative of the specifications of your orders. Your tutor will be the customer service representative. Use the following as your guide:
– 50 boxes of uncoated paper stocks for the inside pages of the book
– 100 boxes of coated cover stock for the book cover.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are some acceptable reasons for orders not being shipped on time? Please elaborate on your answer.
2. What kind of compensation would you demand if your shipment was delayed? Please explain your answer further.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson55: Counterproposal e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. sponsorship
  -the act of providing money for a television or radio programme, website, sports event, or other activity in exchange for advertising
  We need to get a sponsorship for our product launch.
2. commission
  -a payment to someone who sells goods that is directly related to the amount sold, or a system that uses such payments
  He received a large commission after working for a renowned organization.
3. clinch the deal
  -confirm or settle (a contract or bargain)
  Your work on the project will surely clinch the deal.
4. exposure
  -the amount of public attention that someone or something, especially an advertisement or product, receives
  Most clothing brands gain exposure through social media.
5. tie-up
  -a connection or agreement that joins two things or organizations
  In 2018, Nestle paid Starbucks $7.15bn in a marketing tie-up.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. sponsorship 
Answer:
2. commission 
Answer:
3. clinch the deal 
Answer:
4. exposure 
Answer:
5. tie-up 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Date: September 6
From: Sheena Walter – Tony’s Fries
To: Kirk Brent
Subject: Food booth sponsorship

Dear Mr. Brent,

Thank you for choosing us as one of your sponsors for your music festival. I have gone over your proposal this afternoon and there is a concern I want to address. Based on what I have read, you will only provide us a commission of 8%. I believe that won’t work as we have already offered you half the price of our food booths. We can only clinch the deal if you raise the commission to 15% and promote us on your social media platforms.

Please confirm so we can revise the contract and have it signed accordingly.

We look forward to working with you on this tie-up.

Respectfully,
Sheena Walter

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
For JYD Holdings Inc.’s 20th anniversary, its marketing officer sent a proposal to Gold Ribbon to be its official sponsor of corporate giveaways. Respond to the proposal. Your tutor will act as the marketing officer and you will play the role of Gold Ribbon’s CEO. You will only agree to clinch a deal under the following conditions:

– Gold Ribbon’s commission should be raised to 4%.
– JYD Holdings Inc. should include Gold Ribbon’s name and logo in the raffle ticket and all giveaways.

PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How do you deal with clients who have a lot of requests?
2. How should you respond to a client who has rejected your initial offer? Please explain.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson54: Negotiating a business deal

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. promising
  -Something that is promising shows signs that it is going to be successful or enjoyable
  Apple continues to develop promising gadgets.
2. get down to business
  -to start talking about the subject to be discussed
  We can’t waste any more time. We must get down to business.
3. client base
  -the regular customers that a business has
  Our company has a large client base for skincare products.
4. alarming
  -causing worry or fear
  The number of companies closing down this month is alarming.
5. amenable
  -willing to accept or be influenced by a suggestion
  The client is not amenable to changes in the service fee.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. promising 
Answer:
2. get down to business  
Answer:
3. client base 
Answer:
4. alarming 
Answer:
5. amenable 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Jess
Hello there, Lory. I’ve reviewed the proposal to make us your retailer. I think your new batch of compact digital cameras is really promising.
Lory
Well, I’m glad about that. So, shall we get down to business?
Jess
Yes, of course. I told my business partners about the 21% profit share for every sale made.
Lory
Have you thought about it further? I believe your company really has the best client base for the cameras.
Jess
You see, we believe in a digital camera’s ability to produce high-quality images, but the market for it is slightly declining. We find that quite alarming.
Lory
I understand, but your company has the biggest sales for digital cameras last year and I’ve seen the increase this May.
Jess
Okay, I see your point. Are you amenable to raise the share?
Lory
How’s 23%?
Jess
We can work with that.
Lory
Great! It’s a done deal then. I’ll be sending you a detailed brief this afternoon.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your company wants HGL Store to be the retailer for your new line of travel gear. Negotiate shares in a meeting with your tutor who will act as the marketing officer for HGL Store. Please use the following as your guide:
– HGL Store has decided on a 20% profit share for your company’s new line of travel gears.
– Persuade HGL store to increase their shares by 22% as they have the client base for travel gears.
– State that HGL store has the biggest sales for last year.
– If the marketing officer agrees to raise the share, tell him/her that it is a done deal and that you will be sending him/her a detailed brief in the afternoon.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What is the most important factor to consider when making a business proposal?
2. Why is it important to remain calm during a business negotiation?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson57: Confirmation e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. capital
  -money and possessions, especially a large amount of money used for producing more wealth or for starting a new business
  He has enough capital to start his own courier service.
2. summit
  -an important formal meeting between leaders of governments from two or more countries
  Business leaders from Australia were present at this year’s summit.
3. roster
  -a list of people’s names, often with the jobs they have been given to do
  Please refer to the duty roster for your work assignments.
4. insight
  -(the ability to have) a clear, deep, and sometimes sudden understanding of a complicated problem or situation
  My business trip gave me a lot of insight into economics.
5. on the dot
  -exactly at the stated or expected time
  The client is expecting you at 4:00 on the dot.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. capital 
Answer:
2. summit 
Answer:
3. roster 
Answer:
4. insight 
Answer:
5. on the dot 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

DATE: March 3
FROM: Eric Leonard
TO: Clark Bates
SUBJECT: Business Talk

Dear Clark,

Good day. I received your e-mail earlier. I am looking forward to attending the talk about venture capital. Last week, I attended a virtual summit where Mr. Coll had a lecture. I am most delighted to learn that he is included in your roster of speakers; it would an honor to meet him in person. Thank you for your invite. I am sure I will gain a lot of insight from the talk. I will be there at 2:00 p.m. on the dot.

Sincerely,
Eric Leonard

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
Your colleague invited you to a product launch party. Respond to the invitation. Your tutor will act as your colleague. Please use the following as your guide:
– Accept and express your gratitude for the invite.
– The product launch party is at 8:00.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. When was the last time you sent a confirmation e-mail?
2. How should a person politely decline an invitation to a business talk?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson56: Proposal e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. versatile
  -able to change easily from one activity to another or able to be used for many different purposes
  We are looking for a versatile employee who can write copies and present them in front of clients.
2. enhance
  -to improve the quality, amount, or strength of something
  Our department’s goal for this month is to enhance customer service.
3. multiple
  -very many of the same type, or of different types:
  I have multiple tasks at the moment.
4. footfall
  -the number of people who go into a shop or business in a particular period of time
  The footfall of our store in San Francisco has highly decreased this week.
5. pitch
  -to try to persuade someone to buy your products or services or choose you to do some work for them
  You need to pitch your product to a larger market if you want to generate sales.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. versatile 
Answer:
2. enhance 
Answer:
3. multiple 
Answer:
4. footfall 
Answer:
5. pitch 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

DATE: February 2
FROM: Patricia Mills – VGN Leather Co.
TO: Lana Kent – Circles Concept Store
SUBJECT: Proposal – Retail

Dear Ms. Kent,

I’m Patricia Mills from VGN Leather Co. I am delighted to let you know that we just launched our latest Veronica tote bag. It is a versatile, structured leather tote bag with multiple compartments ideal for working women. We at VGN have long admired Circles as a concept store that enhances the shopper experience. We have witnessed how your recent online campaign has resulted in an incredible footfall. Circles is quickly becoming the go-to store in the metro for women’s accessories.

Our Veronica tote bag is selling fast, and as big fans of Circles, we want to propose a long-term partnership with your store. As our business partner, we offer you a 5% sales commission if you agree to be our exclusive retailer.

This is up for negotiation, so we would appreciate if you can pitch in your ideas. Also, if you have concerns or suggestions, we can discuss them in person next week.

Sincerely,

Patricia Mills
VGN Leather Co.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
Your company, Intellect Media, will publish its first business journal. Write a business proposal to PTB Printing. Please use the following as your guide:
– Intellect Media is a leading magazine publication.
– You will be writing to Mr. Cruz, the owner of PTB printing. You will be proposing a long-term business partnership.
– The offer: PTB Printing will receive a 5% sales commission if they agree to be Intellect Media’s publication printer.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why are business partnerships important?
2. What is the most important factor to consider when writing a proposal e-mail?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson53: Understanding instructions for a negotiation meeting

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. all ears
  – ready and eager to listen
  The new employees were all ears during the orientation.
2. meet somebody halfway
  – to agree to do part of what someone wants if that person will do part of what you want
  I’m afraid we have to meet our clients halfway if we want to get the green light on this project.
3. factory price/cost
  – the price quoted for manufactured goods for pickup at the gate of a factory, before certain handling, shipping, and similar costs
  Factory prices rose 1.5% in the third quarter.
4. stand your ground
  – to refuse to change your opinion or give in to an argument
  As a business owner, it’s important to stand your ground when dealing with some suppliers.
5. courteous
  – polite and showing respect
  Working in the customer service industry requires you to be more courteous than necessary.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. all ears 
Answer:
2. meet somebody halfway 
Answer:
3. factory price/cost 
Answer:
4. stand your ground 
Answer:
5. courteous 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Ben
I’m glad you’re vacant today. Shall we discuss the details of the negotiation?
Michelle
I’m all ears, sir.
Ben
Right. So, I’ve set a meeting with PXT Filters via Google Meet. What I need you to do right away is to prepare and settle a deal for our new cafe branch. Make sure to get the factory price for the filter system.
Michelle
Noted on that, sir.
Ben
Also, I’m going on an important business trip on Tuesday so you will be handling the negotiation on your own.
Michelle
I understand, sir.
Ben
One more thing, we cannot go beyond 8% higher than the factory price. If they disapprove of this, be prepared to meet them halfway.
Michelle
Yes sir. This is noted.
Ben
Be ready to stand your ground when the need arises; we can’t afford to lose this supplier. But also, remember to be courteous.
Tom
I will do my best, sir. I won’t let our team down.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are preparing for a negotiation. Instruct your subordinate on the negotiation with Strongbuild Packaging.
Your tutor will be the subordinate. Please use the following as your guide:
– You will be on a business trip, so the subordinate will handle the negotiation on his/her own.
– He/She must get the factory price for the packaging tubes that you need for a new product.
– The subordinate must remember that he/she must not go beyond 3% beyond the factory price.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Have you participated in a negotiation? How did you prepare?
2. Why is it important to prepare for a business negotiation?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.