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Eiken Pre 2 Batch 1_3

DIRECTIONS

Your tutor will ask you the following questions. Start your answer with “Yes” or “No” and explain your answer in 2 sentences.

QUESTION 1

Do you think students should have homework every day?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 2

Do you think children should always listen to their parents?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 3

Do you think everyone should study English?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 4

Do you think only those students who study hard will get rich?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 5

Do you think people should always watch news?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 6

Do you think students should listen to music while studying?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 7

Do you think all students should join school clubs?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 8

Do you think more foreigners will visit Japan in the future?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 9

Do you think it is good to clean your house every day?
 
If yes → Why?
If no → Why not?

ANSWER

QUESTION 10

Do you think having a few good friends is better than having many friends?
 
If yes → Why?
If no → Why not?

ANSWER

Eiken Pre 2 Batch 1_2

DIRECTIONS

In this lesson, you will practice describing pictures.

PICTURE 1

 

Picture A Picture B
1A 1B

 

Question 1:
Please look at Picture A. They are doing different things. Tell me as much as you can about what they are doing using 5 actions.

Answer:
1. ________________________________________________________________________.
2. ________________________________________________________________________.
3. ________________________________________________________________________.
4. ________________________________________________________________________.
5. ________________________________________________________________________.

 

Question 2:
Now, look at the man in picture B. Please describe the situation.
 
Answer:

_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

PICTURE 2

 

Picture A Picture B
2A 2B

 

Question 1:
Please look at Picture A. They are doing different things. Tell me as much as you can about what they are doing using 5 actions.

Answer:
1. ________________________________________________________________________.
2. ________________________________________________________________________.
3. ________________________________________________________________________.
4. ________________________________________________________________________.
5. ________________________________________________________________________.

 

Question 2:
Now, look at the woman in picture B. Please describe the situation.
 
Answer:

_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

PICTURE 3

 

Picture A Picture B
3A 3B

 

Question 1:
Please look at Picture A. They are doing different things. Tell me as much as you can about what they are doing using 5 actions.

Answer:
1. ________________________________________________________________________.
2. ________________________________________________________________________.
3. ________________________________________________________________________.
4. ________________________________________________________________________.
5. ________________________________________________________________________.

 
Question 2:
Now, look at the woman in picture B. Please describe the situation.
 
Answer:

_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

PICTURE 4

 

Picture A Picture B
4A 4B

 

Question 1:
Please look at Picture A. They are doing different things. Tell me as much as you can about what they are doing using 5 actions.

Answer:
1. ________________________________________________________________________.
2. ________________________________________________________________________.
3. ________________________________________________________________________.
4. ________________________________________________________________________.
5. ________________________________________________________________________.

 

Question 2:
Now, look at the man in picture B. Please describe the situation.
 
Answer:

_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

Intermediate Business: Making Requests (old draft)

GUESS THE MEANING

Choose the correct meaning of the underlined word in each sentence.

ANSWER
  1. a. a person in charge of a particular part of a company’s business
  2. c. something should happen because of the way a person behaved
  3. b. to politely or officially ask for something

ANSWER

  1. Mr. Reed is the sales director of the company I am working for.
    1. a person in charge of a particular part of a company’s business
    2. someone who is paid to work for someone else
    3. someone who shows visitors around a place
  2. After working hard this week, she deserves a holiday.
    1. giving punishment
    2. something should never happen
    3. something should happen because of the way a person behaved
  3. He made a request to leave work early.
    1. to ask for assistance
    2. to politely or officially ask for something
    3. to give important information
READING ALOUD

Let’s read the dialogue. I will be Ms. Robins and you will be Mr. Evans. After reading it once, we’ll switch roles.
READ

 

Ms. Robins talks to Mr. Evans about attending the dinner party with the company directors.


 
Good morning, Mr. Evans. I would like to congratulate you for your team’s excellent performance last month. In line with that, I have a request. I was wondering if you could attend the dinner party tomorrow with the company directors.
 
 
Thank you, Ms. Robins. I couldn’t have done that without your help. Regarding your request, I really appreciate the invitation, but I’m afraid I won’t be able to attend because of a family gathering tomorrow.
 

 
I understand, Mr. Evans. Would it be alright if we re-schedule the dinner party next week? You see the thing is, the company directors would really like to meet and thank you for a job well done.
 
 
I see. I’d love to meet all of them as well. I guess there won’t be any problems re-scheduling it next week. Actually, I need to travel for 6 hours to my hometown so, would it be alright if I request for a day off tomorrow?
 

 
Of course, as long as you make a written excuse for your leave. You deserve it. Enjoy your day off.
 
 
Thank you, Ms. Robins. I’ll see you next week.
 
CHECK YOUR UNDERSTANDING

Please answer the questions based on the dialogue.
ANSWER

1. What request was Ms. Robins asking from Mr. Evans?
Answer: ________________
2. Why does Mr. Evans request to take a day off on Friday?
Answer: ________________
USEFUL EXPRESSIONS

Let’s practice some expressions. Please read them aloud.
READ

When making requests:

  1. I was wondering if you could attend the dinner party tomorrow with the company directors.
  2. Would it be alright if I request for a day off tomorrow?

When declining requests:

  1. Regarding your request, I really appreciate the invite, but I’m afraid I won’t be able to attend because of a family gathering tomorrow.
  2. I’m sorry I won’t be able to attend the party because I’m really busy right now.
SITUATION QUESTIONS

Please tell me what you will do given the following situations.
ANSWER

1. You have to attend an important family gathering on a regular working day. How would tell your manager about it?
Answer: ________________
2. You have business trip next week. You have to ask someone form your team to do some of your tasks for two days. How would you tell him/her your request?
Answer: ________________
CONVERSATION PRACTICE

Let’s talk. Please answer my questions.
ANSWER

1. Have you every declined requests? Why?
Answer: ________________
2. What kind of requests do you usually accept at work/school?
Answer: ________________

Beginner Business: Handling a Complaint

USEFUL EXPRESSIONS

Let’s practice some expressions. I will read each sentence first. Please read after me.
まず講師がそれぞれの文章を音読します。講師に続いて読みましょう。
READ

 

When making formal complaints, customers would state their name and their main concern.:

苦情を伝えるときは自身の名前と懸念を述べる

  1. Good morning, my name is Alice Smith. I would like to file a complaint.
  2. We would like you to replace the wrong products that you delivered.

When handling complaints, inform the customer about the process and verify the complaint first, then give assurance that the problem could be fixed:

苦情を伝えられたときは内容の確認を行い、対応過程をお知らせして懸念事項が対応されることを伝える

  1. Thank you for letting us know about the situation. We apologize for the problem we have caused.
  2. In response to your complaint, we will verify and check our records first to process it. You have our word that we will do everything to fix this problem.
  3. We value our customers’ needs and we hope to serve you again.
READING ALOUD

Let’s read the dialogue. I will be Alice and you will be Mr. Evans. After reading it once, we’ll switch roles.

講師がアリス、あなたがエバンズさんになって、会話文を読んでみましょう。一度読んだ後、役を交代しましょう。
READ

 

One busy morning, Mr. Evans receives a complaint call from a customer.


Good morning, my name is Alice Smith. I called your company’s phone number and your customer service transferred my call to Quality Assurance Department. I would like to file a complaint.
 
 
Good morning, Ms. Alice. I’m Mr. Evans, the Quality Assurance Head. What is your complaint about?
 

 
Three days ago, my family ordered three dozens of Yummy Tuna’s Spicy flavor for our grocery store directly from your company and our order was delivered to us this morning. However, one dozen of Yummy Tuna is in Original flavor instead of Spicy flavor. We would like you to replace them with Spicy flavor.
 
 
Thank you for letting us know about this situation and I apologize for the problem we have caused. In response to your complaint, we will verify and check our records first to process it. Once verified, you have our word that we will deliver a dozen Yummy Tuna, Spicy flavor, as soon as possible.
 

 
If you don’t mind, we would like to receive them in less than two days since lots of customers are buying that product everyday.
 
 
I shall take note of that. You will receive your chosen flavor in a day or two. We value our customers’ needs and we hope to serve you again. Thank you for your trust and have a good day.
 
CHECK YOUR UNDERSTANDING

Please answer the questions based on the dialogue.
会話文の内容について答えましょう。
ANSWER

1. What is Alice’s complaint?
Answer: ________________
2. When should Mr. Evans deliver the dozen Yummy Tuna’s Spicy flavor?
Answer: ________________
CONVERSATION PRACTICE

Let’s talk. Please answer my questions.
質問に答えましょう。
ANSWER

1. When was the last time you made a complaint? What was your complaint?
Answer: ________________
2. Do you prefer to send your complaint/s thru email/phone call or talking to people about your complaint/s personally?
Answer: ________________
SITUATION QUESTIONS

Please tell me what you will do given the following situations.
以下の状況のとき、あなたならどうするか話してみましょう。
ANSWER

1. A very angry customer calls due to bad sevice she experienced in your company. What would you do/say to calm him/her down first before saying his/her complaints?
Answer: ________________
2. As a customer, how would you complain if the food product (Example: Bread) you are about to buy looks bad and damaged?
Answer: ________________