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Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson83: Conducting an interview

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. licensed
  -having a license (= an official document) that gives you permission to own, do, or use something
  He became a licensed pilot last year.
2. jump ship
  -to leave an organization
  I don’t need to jump ship because I am happy with my organization.
3. take control
  -to manage
  He failed in his attempt to take control of the company.
4. voice out
  -to speak one’s mind openly
  He was able to voice his ideas in the meeting.
5. learn the ropes
  -to learn how a particular job or task
  My boss has helped me a lot to learn the ropes.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. licensed 
Answer:
2. jump ship 
Answer:
3. take control 
Answer:
4. voice out 
Answer:
5. learn the ropes 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
May (HR staff)
Tell me about yourself.
Patrick
I’m a licensed civil engineer. I received my degree from the Technical University Institute. I was the chief civil engineer at Villa Construction Corp.
May (HR staff)
Okay. So, what made you decide to jump ship?
Patrick
I’d like to broaden my horizons and learn more from larger organizations.
May (HR staff)
Could you tell me about your weaknesses and strengths?
Patrick
I don’t have much experience, but I’m a quick learner. I know how to take control of a tense scenario. If I believe my method will complete the assignment more quickly, I shall voice out my views.
May (HR staff)
Okay. This is, after all, a large corporation. This job isn’t everything it appears to be. To avoid production delays, we work long hours. Is it something you’re willing to consider?
Patrick
Yes. I like to complete tasks successively.
May (HR staff)
That’s awesome news. So, how long do you think it’ll take you to figure everything out?
Patrick
I am confident that I can learn the ropes in less than a month.
May (HR staff)
That’s great. That concludes my questions. Do you have any inquiries for me or the company?
Patrick
I was actually curious about your compensation and benefit system.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a human resources staff member seeking an experienced accountant to join your team. You arrange for someone to come in for an interview. Your tutor will be the candidate. Use the following as your guide:

– ask about personal information and work background
– ask as to why the candidate is seeking a new position
– ask about his/her strengths and weaknesses
– ask about work limitations and set expectations for the job
– ask about the candidate’s ability to adjust to change
– ask about the candidate’s concerns regarding the job or the organization
– close the interview
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are the most typical reasons for employees to change jobs?
2. Do you believe these are valid reasons? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson14: Formal resignation letter

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. tender one’s resignation
  -to state that one is resigning from his/her position
  In the end, I have decided to tender my resignation as a computer programmer.
2. Please accept my heartfelt gratitude ~
  -to express appreciation
  Please accept my heartfelt gratitude for your guidance and effective feedback.
3. tutelage
  -help, advice, or teaching about how to do something
  She shows excellent potential as a writer under Chris’ tutelage.
4. fill-in
  -a person who does a job for a short period
  I will have Nina as my fill-in this Thursday. I have a doctor’s appointment that day.
5. transition
  -the act of transferring tasks
  The transition of Ingrid’s tasks is going smoothly.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. tender one’s resignation 
Answer:
2. Please accept my heartfelt gratitude ~ 
Answer:
3. tutelage 
Answer:
4. fill-in 
Answer:
5. transition 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
Ms. Sasha Robinson
Quality Assurance Department Manager
XYZ Inc.

Dear Ms. Robinson,

I would like to tender my resignation from my position as Quality Assurance Team Supervisor. My last day of work shall be on Friday, August 31.

Please accept my heartfelt gratitude for all your help and support throughout the years. I am confident that the skills I have gained under your tutelage will be valuable in my future career.

In my last two weeks, I will fulfill any tasks I have left and train Mr. Mark Abbot as my fill-in and possible candidate for the position. Please let me know if there is anything else I can do for the transition.

I wish the business continued prosperity.

Sincerely,
Nick Anderson

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
You will inform your supervisor about your resignation as a marketing staff member. Compose a formal letter of resignation/discuss your resignation with your tutor, who will pretend to be your supervisor, using the following structure in order:
– opening (position you resigned from and last day of employment)
– learning (express gratitude towards the company)
– transition (provide support in the transferring of tasks)
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What must be avoided in writing a formal resignation letter?
2. What is the most important factor when composing a resignation letter?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson13: Farewell e-mail

PART A_1
Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. through thick and thin
  -in good times and bad times
  We have worked for five years through thick and thin, and we are still going strong.
2. long desired to ~
  -to say that you have wanted to do something for quite some time
  To be honest, I have long desired to pursue my master’s degree.
3. camaraderie
  -a feeling of friendliness towards people that you work or share an experience with
  Camaraderie makes the team’s work less tedious.
4. utmost
  -the greatest amount or degree possible
  This task is of utmost importance. Please prioritize it.
5. reach out (to somebody)
  -to communicate with someone, especially by using a phone, sending them an email, etc.
  You may reach out to us through the email and phone numbers on the business card.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. through thick and thin 
Answer:
2. long desired to ~ 
Answer:
3. camaraderie 
Answer:
4. utmost 
Answer:
5. reach out (to somebody) 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
To: XYZ Inc. Quality Assurance Team
From: Nick Anderson
Date: August 25
Subject: ‘Til then!

To my team,

It has been a long eight years working with you all through thick and thin, but today, I am here to inform you that I am bidding my goodbye to pursue a different career. I’ve long desired to have my tutorial center, and I believe it is time. My last day of work is on August 31.

Making this decision was more difficult than I had thought. This team has taught me valuable camaraderie in and out of the office. I would like to express my utmost gratitude for working side-by-side with the most amazing people. Please do not ever change.

But to clarify, this is not farewell. Should you wish to keep in touch, please do reach out to me to my personal email (anderson.nick@mmail.com)

Best regards,
Nick Anderson

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART C_2
You have submitted your resignation letter and are planning to inform your team. Compose/discuss your decision to your team using the following structure in order:
– reason
– final day
– sad note
– gratitude
Your tutor will pretend to be one of your teammates.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What makes resignation difficult?
2. Would you still keep in touch with your colleagues after you resign? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson82: Knowledge of the industry

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. impact
  -to have an influence on something
  The country’s economy has been impacted significantly by falling export rates.
2. persistent
  -continue to exist past the usual time, or continuing to do something in a determined way even when facing difficulties or opposition
  He has been a persistent employee in his company.
3. prosperity
  -the state of being successful and having a lot of money
  The employees have been working hard for the prosperity of their company.
4. machinery
  -a group of large machines or the parts of a machine that make it work
  The noise of the machinery made the staff’s voice inaudible.
5. tractor
  -a motor vehicle with large back wheels and thick tires, used on farms for pulling machinery
  The tractor operates on diesel oil.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. impact 
Answer:
2. persistent 
Answer:
3. prosperity 
Answer:
4. machinery 
Answer:
5. tractor 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

I’ve worked in the farm industry for the past five years. Land availability and cost for expansion were important considerations back then. The industry was impacted by new government mandates and restrictions. I’ve worked in the farm industry for the past five years. Land availability and cost for expansion were important considerations back then. The industry was impacted by new government mandates and restrictions.

Now, the situation has changed. The persistent technological breakthroughs over time have been the key factor to agriculture’s prosperity. Currently, fully autonomous machinery, such as tractors and implements controlled by sophisticated sensors and guidance systems, and implements directing the tractor, are in the laboratory stage.

To be honest, I am optimistic about the future of the agriculture industry. Currently, the prospect is positive.

PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are a graphic designer and you have been scheduled to be interviewed by one of the marketing staff. Tell him/her about the industry you are a part of. Your tutor will be the marketing staff. Use the following as your guide:

– cite an example of a previous industry trend or practice
– explain a current trend or practice in the industry you are a part of
– foresee the future of the industry by integrating prior and present trends or practices
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why is it vital to be aware of previous industry trends?
2. Do you believe that foreseeing future trends is a skill that all employees should learn?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson12: Exit interview

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. stability
  -a situation in which something such as an economy, company, or system can continue regularly and successfully without unexpected changes
  Shiela seeks financial stability rather than career opportunities.
2. commendable
  -deserving praise
  The company’s philosophy to reach its goals is highly commendable.
3. stay ahead of the curve
  -to maintain any advantage you have gained over the competition
  His proposals stay ahead of the curve. At this rate, it won’t be surprising to see him running the company.
4. autonomy
  -the right of a group of people to govern itself or to organize its activities
  Their department leader gives them much autonomy as long as they finish their tasks with quality.
5. ~ is an opportunity area for the company
  -to state what needs to be improved
  Paying more attention to employee feedback is an opportunity area for the company.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. stability 
Answer:
2. commendable 
Answer:
3. stay ahead of the curve 
Answer:
4. autonomy 
Answer:
5. ~ is an opportunity area for the company 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Sasha
Thank you for participating in this exit interview. Please take a seat.
Nick
Thank you.
Sasha
First, I would like to know why you have decided to leave the company.
Nick
Within my eight years of working here, I believe I have grown and learned a lot. However, I want to move on to where I can secure stability in my work both financially and career-wise.
Sasha
Thank you for letting me know. What gave you the most satisfaction by working for this company?
Nick
What’s commendable about the company is its commitment to excellent customer service. I truly admire how consistent it is to meet, and oftentimes, exceed, customer satisfaction. Its goal to stay ahead of the curve is admirable.
Sasha
I’m glad to hear those compliments. But what improvements do you believe the company needs to work on?
Nick
Allowing employee autonomy is an opportunity area for the company.
Sasha
Could you elaborate on that?
Nick
It’s important to keep the employee performance and behavior in check, but giving them a sense of independence to do their job will show that the company trusts them. It’s also a way for them to improve by stepping out of their comfort zones not strictly bound by the rules.
Sasha
Interesting. We shall consider that. Is there anything else you would like to add?
Nick
Yes. Working in this company has been a wonderful experience. I met and worked with amazing people. I took on challenges, learned a lot, and realized I have hidden potential. Thank you for giving me the opportunity to work here.
Sasha
Thank you as well for working with us. Know that we are grateful for your service here and that we truly appreciate your hard work. We wish you nothing but good luck in your new endeavor.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You have submitted your resignation letter and are scheduled for an exit interview. Please exchange dialogues with your tutor, who will pretend to be the interviewer, using the following structure in order:
– reason for leaving
– positive feedback
– area/s for improvement
– final words
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. How can constructive criticism help a company improve?
2. How can exit interviews benefit both parties?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson11: Reasons for leaving a job

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. tenure
  -the period when someone holds a job, especially an official position
  The students adored him during this tenure as the school dean.
2. feel the chill wind
  -to state that you are experiencing issues at work
  I’m beginning to feel the chill wind of my job here. I think it is time to leave.
3. exit strategy
  -a plan of how someone will inform a company of his/her resignation
  Anna has informed her friends about her resignation, yet she does not have any exit strategy planned.
4. self-employed
  -not working for an employer but finding work for yourself or having your own business
  Bryan has been a self-employed software engineer for three years.
5. take a shot at ~
  -to try a different career
  Have you considered taking a shot at becoming a cook?
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. tenure 
Answer:
2. feel the chill wind 
Answer:
3. exit strategy 
Answer:
4. self-employed 
Answer:
5. take a shot at ~ 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Nick
Hi, Mark. Do you have a minute?
Mark
Sure. What’s up?
Nick
I trust you won’t tell this to anyone else, but I’ve been thinking about leaving.
Mark
Huh? But why? You’re already with tenure here.
Nick
Yeah, and that’s one of the reasons. I’ve noticed a lot of things have changed, and not for the better, sadly. I’m starting to feel the chill wind of my career here.
Mark
I see… If your heart is already set, then I won’t stop you. Have you told our boss?
Nick
No, not yet. I’m waiting for the perfect timing to inform her upfront.
Mark
When do you plan to tell her?
Nick
I still have no idea, but don’t worry. I already have my exit strategy in check.
Mark
That’s good, at least. What’s your plan after you leave?
Nick:
I’ll probably be self-employed. I want to take a shot at running a tutorial center.
Mark
Good luck with your future endeavor!
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You will inform your closest friend and co-worker that you are planning to leave. Exchange dialogues with your tutor, who will pretend to be your co-worker, about your resignation. Choose any of the possible reasons below:
– health issues
– change in career
– dissatisfaction
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What do you think is the most common reason why employees resign? Why?
2. Should a company use an employee’s reason for departure to enhance its system? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson81: Solving advertising problems

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. wrinkles
  -a problem, usually a small one
  Before the agreement can be signed, a few wrinkles must be ironed out.
2. exercise
  -to use something:
  We’ve chosen to exercise our option to purchase the building we’re now renting.
3. intriguing
  -very interesting because of being unusual or mysterious
  My coworker has a really intriguing personality.
4. precision
  -the quality of being accurate
  Great precision is required to progress in business.
5. feasible
  -able to be made, done, or achieved
  Is it feasible to finish the project by Christmas?
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. wrinkles 
Answer:
2. exercise 
Answer:
3. intriguing 
Answer:
4. precision 
Answer:
5. feasible 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
Hi! Tina,

I spotted your copy on our website and thought you would be interested. It’s powerful. Customers are likely to take advantage of our rental services within a short period. Just a learning point: avoid using long sentences. To fill in the space, you don’t have to meet the maximum word count. By being clear, you can simply smooth out the wrinkles. Continue to exercise your creative writing skills to keep the copy intriguing. But keep in mind that in copywriting, precision wins every time.

If feasible, revise the material you uploaded online by 5 p.m. today. If there is anything I can do to help you, please let me know.

Best,
Benjamin Moore
Advertising Division Head
ITE Services
PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are in charge of a marketing campaign. Your supervisor has sent you feedback through email, which you are reading. Share the details with your coworker. Refer to the following points in the email:

– avoid simple and easy-to-understand designs.
– smooth out the wrinkles by enhancing the designs
– remember that when it comes to anything controversial or frightening, contempt wins every time.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What are some common advertising flaws? Please elaborate on your answers.
2. What are the benefits of ad standards?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson10: E-mail customer survey

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. frequency
  -the number of times something happens within a particular period
  Our company’s phone call frequency has decreased in the past three months.
2. how often in ~ do you ~
  -to know how often a customer spends on a specific service or product
  How often in a year do you order takeout?
3. how much do you spend on ~
  -to determine how much a customer spends on a specific service or product
  How much do you spend on online subscriptions in a year?
4. ambiance
  -the character of a place or the quality it seems to have
  The newly-opened restaurant received positive feedback on its refreshing ambiance.
5. hospitality
  -the act of being friendly and welcoming to guests and visitors
  The hotel is renowned for its staff’s unparalleled hospitality.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. frequency 
Answer:
2. how often in ~ do you ~ 
Answer:
3. how much do you spend on ~ 
Answer:
4. ambiance 
Answer:
5. hospitality 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2
Tropicafé Customer Survey

Age:
☐ 18-24 ☐ 24-30 ☐ 31-50 ☐ Over 50
Gender:
☐ Male ☐ Female

Income:
How much do you earn per month?
☐ $4,000 – $4,999 ☐ $5,000 – $6,999
☐ $7,000 – $9,000 ☐ More than $9,000

Frequency:
How often in a month do you go to a coffee shop?
☐ Once ☐ Twice to thrice ☐ More than thrice a month

Spending habits:
How much do you spend in cafés in a month?
☐ $90 – $100 ☐ $101 – $150 ☐ More than $150

Considerations:
What do you consider most important when going to a café?
☐ Ambiance ☐ Cost ☐ Menu variety
☐ Staff courtesy and hospitality ☐ Quality
☐ Others (please specify): ________________

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your tutor, who will pretend to be your team leader, tasked you to create an email survey form for potential customers. Think of questions and options to investigate the following items and inform your team leader about them:
– demographic (age and gender)
– income
– frequency
– spending habit
– consideration/s
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Why are customer survey forms important? What impact do they have in a business?
2. Are customer survey results always accurate? Why or why not?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson9: Presentation about market survey results

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. viewpoint
  -opinion
  The survey results reveal the split in people’s viewpoints on beauty products.
2. methodology
  -a system of ways of doing, teaching, or studying something
  The new methodology the research team developed has earned positive feedback.
3. game changer
  -something such as a product or event that affects a situation or area of business very much
  The company’s unique branding became an instant game changer in the industry.
4. moving forward
  -in the future
  We will use the new best practices moving forward.
5. joint venture
  -an arrangement between two or more companies to work together on a particular project
  Apparently, the two companies have entered a joint venture to establish a new department store in the city.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. viewpoint 
Answer:
2. methodology 
Answer:
3. game changer 
Answer:
4. moving forward 
Answer:
5. joint venture 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
William
Hi, Claire. It’s nice to see you’re well again.
Anyway, Seth finished his market survey result presentation yesterday.
Anne
Now I feel bad for missing it. What was the objective?
William
Well, the goal is to study people’s various viewpoints on
video editing software.
Anne
What methodology did his department use?
William
They employed online questionnaires and phoned potential clients.
Anne
Wow, they sure put a lot of effort there. Who were the respondents?
William
Oh, the demographic is wide. It consists of consumers aged 15 to 50.
Anne
From students to graphic artists, most likely. What did they find out?
William
According to the results, 60% of the respondents prefer a video
editing software packed with features but with a simple interface.
They don’t mind paying for more, as long as the application is easy to understand and use.
Anne
Interesting. I guess we have a lot to work on if we want our service
to be a game changer moving forward.
William
Agreed. There’s a possibility of us getting a joint venture with
a Japanese company, too.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
Your co-worker was absent when a sales representative did his market survey result presentation about the consumers’ viewpoints on fast food. Exchange dialogues with your tutor to relay the details to him/her using the following structure:
– objective
– methodology (what was used to conduct the survey)
– respondents
– result
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What challenges do companies usually encounter when conducting research?
2. In your opinion, what methodology would generate better and accurate results and why?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson80: Understanding constructive feedback

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. easy to digest
  -not requiring much labor or effort; not difficult; simple
  The presentation that he made was easy to digest.
2. beef up
  -to make something stronger or more important
  The company has to do something to beef up its production.
3. tone
  -the general mood or main qualities of something
  When he came, he was in a bad mood, which set the tone for the entire conference.
4. inaccuracy
  -a situation in which a fact or measurement is not completely correct or exact
  The inaccuracy of the product greatly diminishes its effectiveness.
5. copy
  -text that is to be printed, or text that is used to sell a product
  For our advertising department, we need someone who can write good copy.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. easy to digest  
Answer:
2. beef up 
Answer:
3. tone 
Answer:
4. inaccuracy 
Answer:
5. copy 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

Sandara, your time management abilities are excellent. You finish things faster than the majority of the team and rarely miss deadlines and your writing is easy to digest. But I’d like to see you concentrate on the content of your work. For example, important information was missing from the form you sent me yesterday.

Despite the fact that you submitted it two days early, I had to spend extra time correcting the tone and inaccuracies. I’d like you to beef up by reviewing your work for 15 minutes before submitting it.

Overall, you did a great job drafting your first ad copy.
Keep it up!

PART B_3
Please summarize the text using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are in the middle of a discussion about an advertisement your team created. The Advertising Director is providing you with feedback. Pay close attention to what is being said and transmit the information to your teammates. Your tutor will be the Advertising Director. Please refer to the text below:

I looked over your copy of the new advertisement. I must say, your writing abilities impress me. The copy is straightforward to comprehend. With the tone you employed in writing, you know who your target audience is.

Nonetheless, I think the copy to be unoriginal. Sure, the facts you stated are correct. However, you might want to consider beefing up the content. Not in excess. We don’t want to include any information that may be deceptive. We simply want to emphasize the positive aspects of our product. We also don’t want it to be a rip-off of the website’s product description. Please make any necessary changes by tonight.

Overall, you did a great job drafting your first ad copy.
You’re on the right track.

PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. What is the subject of your company’s most recent advertisement?
2. What criteria should a business consider when selecting a marketing strategy? Please explain your answer.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.