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Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson32: Giving updates

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. accommodation 宿泊設備
  Backpackers always look for cheap accommodation.
2. partner パートナー、相手
  We need partners for this project to be successful.
3. impression 印象
  His first impression of the car was that it was too small for driving.
4. review レビュー
  I left a positive review of the French bakery on its website.
5. reserve 予約する
  Please reserve a movie ticket for me.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. When going on a business trip, do you book an accommodation under your company’s name?
2. Do you work faster or slower with a partner?
3. How do you make a good first impression on a client?
4. Do you see your company’s reviews?
5. Who reserves the table for company dinners in your department?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Emma, what’s the update on the accommodation of our business partners?
All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.
I have already updated them through Slack.

We need to leave a good impression on them. What about the restaurant?
I already reserved a table at the Italian restaurant with the best reviews

Good, good. Please reserve a table at a Japanese restaurant too.
Okay, sir.

And what about the car rental?
Already settled. We have a driver who would be available on-call.

Is the presentation already done?
All done, sir!

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Emma, what’s the update on the ___________ our business partners?
All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.
I have already updated them through Slack.

We need to leave a _________ on them. What about the restaurant?
I already reserved a table at the Italian restaurant with the __________.

Good, good. Please reserve a table at a Japanese restaurant too.
Okay, sir.

And what about the car rental?
Already settled. We have a driver who would be available on-call.

Is the presentation already done?
All done, sir!

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Emma, could you give me an update on the accommodation of our _________?
All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.
I have already updated them through Slack.

We cannot leave a bad impression on them. What about the restaurant?
I already reserved a table at the Spanish restaurant with the best reviews.

Good, good. Please ________ at a Japanese restaurant too.
Okay, sir.

And what about the car rental?
Already settled. We have a driver who would be available on-call.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Business partners from England will be arriving at your company in an hour. Update your team on the time of their arrival and their dinner arrangement. Your tutor will act as one of your team members.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson33: Discussing trends using line graphs

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. figure 図表、数字
  Could you help me read the figures in this chart?
2. visual aid 視覚資料
  Our manager asked us to prepare visual aids during presentations.
3. line graph 折れ線グラフ
  This line graph shows the decline in our sales last month.
4. maintain 維持する
  Let’s maintain a healthy working environment.
5. trend 傾向、趨勢
  There has been a downward trend in our sales in the last few months.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Do you know how to read figures in graphs/charts?
2. How do visual aids help in presentations that involve figures?
3. What is the importance of charts and line graphs in businesses?
4. How would you maintain a work-life balance?
5. What primary step do you think should be done after a downward trend in sales?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, Emma. Could you give me an update about our sales?
Sure, Mr. Davis. At the end of the second term, our figure for sales increased.

Oh, that’s great. Could you show me the actual data?
Absolutely. I actually prepared a visual aid.

Fantastic.
Here’s the graph. If you look at the blue line, there is an upward movement in our sales.

I see. Looks impressive.
That’s our trendline for the first two terms.

We’re hopeful that we could maintain this trend.
Certainly.

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, Emma. Could you give me an update about our sales?
Sure, Ms. Davis. At the end of the second term, our _____________ increased.

Oh, that’s great. Could you show me the actual data?
Absolutely. I actually prepared a visual aid.

Fantastic.
Here’s the graph. If you look at the blue line, there is an ________________ in our sales.

I see. Looks impressive.
That’s our trendline for the first two terms.

We’re hopeful that we ________________ trend.
Certainly.

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon, Emma. You may now start presenting the status update about our sales.
Thank you, Ms. Davis. So, at the end of the second term, our _____________ increased.

Alright. Could you show me the actual data?
Sure. I actually prepared a visual aid.

Fantastic.
So if you look at the red line in the graph, there is a ________________ in the sales.

I see.
That’s our trendline for the first two terms.

Looks like we still have more room for improvement. We’re hopeful that we ________________ trend.
Certainly. I’ll prepare a proposal to increase our sales in the future.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are presenting the status of your company’s sales. Discuss the upward trend in your sales using the line graph/s in your presentation.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson26: Taking other tasks

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. web layout ウェブサイトのレイアウト
  The clients asked me to change the web layout to a livelier one.
2. web designer ウェブデザイナー
  My brother works as a web designer for DataLink Corp.
3. opportunity 機会
  Our manager always gives us opportunities for career growth.
4. pitch 売り込む
  I’m pitching this business idea to clients over lunch.
5. negotiate 交渉する
  She managed to negotiate a permanent contract with the firm.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What is the importance of having a good web layout for a business website?
2. How important are web designers in the business sector?
3. Do you believe in the saying that opportunity knocks only once? Why or why not?
4. How would you start your presentation when pitching a business proposal or idea?
5. Do you negotiate prices with sellers when shopping?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hello, Emma. It’s been a year since you started working here, hasn’t it? So, how’s your first year so far?
It’s actually great, Mr. Lee. In my first year working here, I mostly did web layouts for our clients.

That’s great! I see that you’ve been handling a lot of web layout tasks lately. But I want to know how you feel about your current position.
Actually, I’m happy with how much I’ve grown as a web designer.

Do you want to take on other tasks or projects?
Well, I’d like to have more opportunities to meet our clients personally.

Oh, why’s that?
Knowing how to pitch and negotiate with clients will increase my value in the company.

That’s true. Don’t worry, I’ll see what I can do. Okay?
Thank you so much, Mr. Lee.

PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.
PART C_2

Hello, Emma. It’s been a year since you started working here, hasn’t it? So, how’s your first year so far?
It’s actually great, Mr. Lee. In my first year working here, I mostly did web layouts for our clients.

That’s great! I see that you’ve been handling a lot of web layout tasks lately. But I want to know how you feel about your current position.
Actually, I’m happy with how _______________ as a web designer.

Do you want to take on other tasks or projects?
Well, I’d like to have more opportunities to _____________ personally.

Oh, why’s that?
Knowing how to pitch and ______________ will increase my value in the company.

That’s true. Don’t worry. I’ll see what I can do, okay?
Thank you so much, Mr. Lee.

PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good morning, Emma. How are you?
I’m good, Mr. Lee. I’m currently doing animation for one of our clients.

That’s great! I see that you’ve been handling a lot of animation and other editing tasks lately. But I want to know how you feel about your current position.
Actually, I’m happy with how _______________ as a graphics designer.

Do you want to take on other tasks or projects?
Well, I’d like to have more opportunities to _____________ personally.

Oh, may I ask why?
I believe that knowing how to pitch and ______________ will increase my value in the company.

That’s true. Don’t worry. I’ll see what I can do, okay?
Thank you so much, Mr. Lee.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Your manager asked what tasks you have been doing lately and what other kinds of tasks or projects you want to take. Your tutor will play the role of your manager.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson18: Complaint mails

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. complain 不平を言う、苦情を言う
  Hi, I called to complain about the defective item you’ve sent me.
2. delay 遅延
  The heavy rain caused the delay of the outdoor event.
3. resolve 解決する
  Please resolve this problem immediately.
4. promptly 敏速に、即座に
  All orders must be shipped as promptly as possible.
5. compensate 償う、補償する
  To compensate, we will immediately replace the item and give you a 50% discount on your next order.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. How do you complain about the troubles with the items you bought online: through call, text, chat, or email?
2. What is the first thing to say to a customer when he/she complains about order delays?
3. How do you resolve conflicts within a team?
4. As a customer service assistant, would you be able to manage several complaints as promptly as possible?
5. How should an airline compensate for delays in flights?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, this is Ron from XYZ Corp. How may I help you?
Hello. I called to complain about the delay in my order of 10 computer units.

Okay. Could I ask for your name and order number?
Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.
I expected that you would deliver them on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.
Unless this issue is resolved promptly, I will be forced to cancel my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.
Alright. That’s fair.

Would that be all, Ms. Johnson?
Yes. Thanks for the help. Bye!

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, this is Ron from XYZ Corp. How may I help you?
Hello. I called to complain about the _________________ of 10
computer units.

Okay. Could I ask for your name and order number?
Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.
I expected that you _______________ on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.
Unless this issue is resolved promptly, I will be forced to _______________.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.
Alright. That’s fair.

Would that be all, Ms. Johnson?
Yes. Thanks for the help. Bye!

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon, this is Ron from B&B Works. How may I help you?
Hello. I called to complain ________________ of my order of 500
scented candles.

Okay. Could I ask for your name and the order number?
Yes, my name is Emma. Order number is 9L9NH74.

Alright. Thank you, Ms. Emma, for giving me the order details.
I expected that you would ________________.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.
Unless this issue is _________________, I will be forced to cancel
my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.
Alright. Thanks.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You were expecting an order to arrive yesterday but did not receive any. Call the customer service and discuss with him/her your concerns. Your tutor will play the role of the customer service assistant.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson25: Assessing own performance

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. evaluation 評価
  This month’s evaluation went well for the whole team.
2. outstanding 傑出した、実にすぐれた
  The result is satisfactory but not outstanding.
3. assess 評価する、査定する
  The supervisor always assesses the department’s productivity.
4. time management 時間管理、タイムマネジメント
  Time management can decrease stress.
5. procrastinate ぐずぐずする、(後まで)延ばす
  We tend to procrastinate when faced with something we don’t enjoy doing.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. How do you conduct evaluations at your work?
2. Do you give outstanding efforts in every task that you do?
3. How do you assess your own performance?
4. What are some benefits of time management?
5. Do you usually procrastinate at work? Why or why not?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hi, Emma. Are you ready for today’s performance evaluation?
Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?
I’ve done an outstanding job editing the last animation series.

Yeah! You did an awesome job on that!
Thanks, Ron! But I admit that I have to work on my time management. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.
I need to remedy this so that I become more efficient.

PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.
PART C_2

Hi, Emma. Are you ready for today’s performance evaluation?
Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?
I’ve done an ______________ editing the last animation series.

Yeah! You did an awesome job on that!
Thanks, Ron! But I admit that I have to work on my _________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.
I need to remedy this so that I become ________________.

PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Hey, Emma. Are you ready for our performance evaluation?
Yes! I’m actually done assessing my own performance, as instructed by our team leader.

That’s good. So how was it?
I’ve done an ________________ creating the masterlist for our materials.

Yeah! You did a terrific job on that!
Thanks, Ron! But I have to admit that I need to work on my ________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.
I need to improve on this so that I become ______________.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are in a meeting with your manager for your last month’s performance evaluation. As part of the process, she asked you to assess your own performance first. Your tutor will play the role of the manager.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson17: Understanding the company’s financial report

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. finance 財政、財務
  David has an executive position in a finance company.
2. expense 費用、経費
  She is trying to cut down on her expenses.
3. profit 利益
  The company collected high profit last year.
4. propose 提案する
  Our manager always proposes new ideas to improve our work process.
5. stake 出資する
  Many investors would like to stake in the emerging tech brand.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. How do you manage your finances?
2. How do you track your expenses?
3. Is profit the most important factor of any business? Please explain your answer.
4. What ideas would you propose to improve work efficiency/productivity?
5. In what type of business would you stake/invest a large amount of money?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.
Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company revenue and expenses for this year.
I see. What else is included?

Also indicated in the report is the company’s net profit.
Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.
That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to Mr. Johnson, the company can stake or invest in new projects for the next year.
Sounds terrific. Thanks for the update, Ron!

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.
Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________ and _____________ for this year.
I see. What else is included?

Also indicated in the report is the company’s ___________.
Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.
That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to him, the company can stake or invest in _____________ for the next year.
Sounds terrific. Thanks for the update, Ron!

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon, Emma. David from the Finance and Accounting Division has sent this year’s financial report.
Good afternoon, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________________ for this year.
I see. What else is indicated?

The report also indicates the company’s _____________.
Do we have impressive profit this year?

Yes. David already deducted the company expenses from the revenue to get the net profit.
That’s good. Did he recommend anything considering our current status?

Yes. He said that the company can stake in ____________ for the next year.
Sounds great. Thanks for the update, Ron!

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are a finance and accounting officer for a company. A company executive asked you to discuss the financial report that you have prepared. The tutor will play the role of the executive.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson16: Describing graphs and charts

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. update 最新情報
  Don’t forget to give me updates regarding your schedule.
2. graph グラフ
  My boss tasked me to create a graph for his presentation.
3. progress 進捗
  We should all progress as a team.
4. drop 下がる、落ちる、落ち込む
  The temperature dropped to 16 degrees Celcius.
5. prefer 好む
  I prefer bringing my own packed lunch over buying food at the cafeteria.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. How does your company announce updates?
2. What program/software do you use in creating graphs and charts for presentations?
3. How do you progress your skills needed in your job?
4. What should a company/business do when sales drop?
5. Which do you prefer, working at the office or working from home? Why?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.
Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.
As you can see in the graph, we just had the highest number of visitors
last month.

Wow, that’s great news!
Yes. Considering the summer season, June visitors progressed
better than last May.

I see.
Unfortunately, the number of diners in our in-house food chains
dropped from last month to this month.

Why do you think so?
Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.
Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.
As you can see in the graph, we just had the ____________________
last month.

Wow, that’s great news!
Yes. Considering the summer season, June visitors _______________
than last May.

I see.
Unfortunately, the number of diners in our in-house food chains
__________________ to this month.

Why do you think so?
Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon, everyone. Emma prepared a presentation for us. Emma, whenever you’re ready.
Thank you, Ron. Good afternoon. Here are some updates about our
branches in Tokyo, Kyoto, and Osaka.

Okay, go ahead.
As you can see in the chart, we just had the highest number of
_________________.

Wow, that’s great news!
Yes. Considering the back-to-school season, April customers
_______________ than the last few months.

I see.
Unfortunately, the number of customers in one of our branches in Osaka
_____________ last month to this month.

Why do you think so?
I think it’s because the school nearby recently closed and transferred
to another location.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are presenting some sales updates on your coffee shop branches to the owner. Explain to him/her the graph/chart that you have prepared. Your tutor will play the role of the owner.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson30: Understanding instructions

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. assist 手伝う
  Please assist him in moving the tables.
2. familiar よく知っている、熟知して
  I’m sorry, I’m not familiar with the place yet.
3. preference 好み
  What’s your preference for wallpaper?
4. standard 基準、規範
  We must follow the standard procedure in using the scanner
5. adjustment 調整、調節
  Are you finished with the photocopier’s color adjustment?
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Have you assisted a colleague on how to use company equipment?
2. What office equipment are you extremely familiar with?
3. What is your preference for copying documents?
4. Does your company have a standard rule in using its equipment?
5. Have you made any adjustments to any office equipment lately?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Do you need help with that, Emma?
Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. Before you start, make sure you’re placing the document in the correct position.
Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.
I need colored copies.

Okay. Once the color adjustment is completed, choose the paper size.
I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. Remember not to open the platen cover while photocopying.
Understood. Thanks so much for your help!

PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.
PART C_2

Do you need help with that, Emma?
Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. ______________, make sure you’re placing the document in the correct position.
Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.
I need colored copies.

Okay. ________ color adjustment ______________, choose the paper size.
I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. ______________ open the platen cover while photocopying.
Understood. Thanks so much for your help!

PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Do you need help using the scanner?
Yes, please. Could you assist me with this?

Sure! Before you start, ______________ that the scanner is installed on the computer.
Yes, it is. I just checked it.

Good. Now open the scanner and place the paper on the paper feeder.
Okay, it’s there now.

______________ place the paper facing up. Next, select “Scan” once the window pops up.
Okay, I’ve done it.

________ scanning is ______________, you can now save the image.
Thanks for your assistance!

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A new colleague needs help in using the laser printer. Assist your tutor, who will pretend to be the new employee.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson22: Giving advice

PART A_1
Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. complaint 苦情、クレーム、文句
  We received zero complaints from the customer this month.
2. disappointed 失望した
  I’m disappointed that it took them too long to address my concern.
3. tip ヒント
  Do you have any tips on how to type faster?
4. respond 返答する、応答する
  Please respond to the email before 14:00 today.
5. recognize 認める、認知する
  I don’t recognize this problem at all. It must be new.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. How do you feel when you receive complaints from customers?
2. How do you approach a disappointed customer?
3. Do you often offer tips to your colleagues?
4. How do you properly respond to a customer’s concern?
5. Why is it important to recognize the problem first?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hi, Emma. Do you need help with anything?
Yes. Could you help me with my email?

Sure, what’s the matter?
A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

Why don’t you acknowledge the customer’s issue first? It’ll make him feel valued as a customer.
That is good advice.

In my experience, understanding both the concern and the customer really helps. You can also offer solutions.
I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.
PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Hi, Emma. Do you need help with anything?
Yes. Could you help me with my email?

Sure, what’s the matter?
A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

______________ acknowledge the customer’s issue first? It’ll make him feel valued as a customer.
That is good advice.

In my experience, ______________ really helps. ______________ offer solutions.
I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.
PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Sorry to bother you, but could you help me with my email?
It’s no bother at all. What is it about?

I received a complaint email from a customer. He’s really upset because his phone is not working. What should I do?
Why don’t you ______________ first? It’s important to
recognize the problem.

I understand.
______________, understanding the issue really helps. You can
also ______________.

Thanks for the help. I’ll be sure to keep them in mind!
No problem, I’m glad I could help.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART E_2
A new colleague asked for help from you about an email he/she received from a frustrated customer. Give him/her tips on how to respond to the email. Your tutor will pretend to be the new employee.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson14: Explaining data in a meeting

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. the number of ~ 〜の数
  This chart contains the number of sales we had last month.
2. refer 参照する、参考にする
  Please refer to the manual for more details.
3. overall 全体
  Overall, the result was satisfactory.
4. fill (someone) in ~に情報を与える
  Could you fill me in on your plan?
5. beyond …の向こうに、…を越えて
  We must go beyond our customers’ expectations.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What is your company’s target number of sales in a month?
2. What do you refer to when checking product quality?
3. Overall, how is your work progress so far?
4. Have you filled a colleague in on a sales report?
5. What should you do to go beyond your target?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?
Sure. The chart shows the number of medical equipment we sold.

Oh, I see. Where can I see the overview of the report?
Here. Please refer to this table for our overall sales.

Thanks! I’m checking it right now. Overall, this report shows that we had the highest sales last January.
That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.
No problem. Let’s do our best!

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?
Sure. The chart ______________ medical equipment we sold.

Oh, I see. Where can I see the overview of the report?
Here. Please refer to this table for ______________.

Thanks! I’m checking it right now. Overall, this report shows that we had ______________.
That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.
No problem. Let’s do our best!

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Hi, Emma. Sorry for bothering you, but could you explain this to me?
Sure! The ______________ the number of computers we sold.

Where can I see the overview of the report?
I’ll send it to you. ______________ to the table for our overall sales.

Thanks! So overall, ______________ that we had the highest sales last April.
Yes, so we need to keep working harder to improve our sales to go
beyond our target.

I agree with you. Let’s do our best!
PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Your colleague was not able to attend the meeting yesterday due to a cold. Explain the details of the chart to him/her that were discussed in the conference. Your tutor will pretend to be your colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.