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Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson24: Understanding feedback

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. dissatisfied 不満
  The tourist was dissatisfied with her stay at the hotel.
2. mention (…を)話に出す、(…に)言及する
  She mentioned you during the meeting when you were away on vacation.
3. lack 不足、ないこと
  Young people lack energy nowadays.
4. apology 謝罪
  I was angry because I did not receive any apology.
5. reflect 反射する
  The way you treat others reflects your true self.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. When was the last time you were dissatisfied with a service/product?
2. Do you always mention your ideas at work?
3. What skills do you think you lack?
4. How do you offer a sincere apology at work?
5. Do you believe that a student’s behavior in public is a reflection of his/her school?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

I received feedback from our client and it’s not good.
I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your lack of updates.
I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?
I already sent them an apology letter, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.
I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?
Yes sir, I understand. I will update our clients regularly.

PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.
PART C_2

I received feedback from our client and it’s not good.
I see, sir. Please let me know.

They’re ________ our service. They ________ specifically your lack of updates.
I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?
I already sent them an ______, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.
I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?
Yes sir, I understand. I will update our clients regularly.

PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

I received feedback from our client and it’s not good.
I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your _________ updates .
I was not able to send them an e-mail regarding their canceled orders.

And how are you going to fix that?
I will visit their office this afternoon to offer an apology, sir.

Okay, make sure this does not happen again. You must update them always.
I’m sorry for what happened, sir. I won’t let it happen again.

You know that _______ the whole team right?
Yes sir, I understand. I will update our clients regularly.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Your boss mentioned the things you need to do to improve your performance. Tell your boss that you appreciate the feedback and that you will follow his/her tips. Your tutor will be the boss.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson27: Offering help to a colleague

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. input 入力する
  All this information had to be input onto the computer.
2. confused 混乱した、ごちゃごちゃの
  Don’t rush him or he’ll become confused.
3. database データベース
  The new database contains 200,000 images.
4. Social Security Number 社会保障番号
  Enter the last 4 digits of the Social Security number or Tax I.D.
5. medical 医療の
  You need a medical examination.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What kind of information do you have to input onto your computer every day?
2. When was the last time you felt confused at work?
3. Could you tell me about your database at work?
4. Is it okay to put your Social Security Number and date of birth on your resume?
5. How often do you have a medical check-up?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hello, you are Emma, right? By the way, I’m Ron.
Hi, Ron! Pleased to meet you.

Pleased to meet you too! Anyway, I saw you struggling with something. Would you like me to help you?
That’s very kind of you. Yeah, I am just confused with how to use this database.

Okay, shall I start teaching you?
Yes, please.

Well, first, you have to input the name of the patient and his/her Social Security Number.
I see. What should I do next?

You just have to wait for a moment. Then. his/her medical or dental benefit will be displayed.
I got it. Thank you!

No worries!
PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.
PART C_2

Hello, you are Emma, right? By the way, I’m Ron.
Hi, Ron! Pleased to meet you.

Pleased to meet you too! Anyway, I saw you struggling with something. __________ me to help you?
That’s very kind of you. Yeah, I am just confused with how to use this database.

Okay, __________ start teaching you?
Yes, please.

Well, first, you have to input the name of the patient and his/her Social Security Number.
I see. What should I do next?

You just have to wait for a moment. Then. his/her medical or dental benefit will be displayed.
I got it. Thank you!

No worries!
PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

What’s wrong, Emma?
I uploaded the wrong document on the system. I’m confused about what to do with it.

__________ like me to help you?
Certainly.

Okay, let me handle it for you. __________ start fixing it?
Yes, please.

At this point, I already erased the wrong document from the system.
I appreciate your help!

You just have to be more careful next time.
PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You saw your colleague having difficulty with his/her tasks. Offer help and interact with him/her as much as possible. Your tutor will be your colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson20: Scheduling interviews

PART A_1
Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. confirm 確かめる、確認する
  Let me confirm my schedule.
2. executive (会社の)方針を策定する、幹部の
  She has an executive position in a finance company.
3. certificate 証明書
  The certificate qualifies you to work as a dental assistant.
4. valid 正当な、妥当な、有効な
  This license is no longer valid.
5. assistant アシスタント、助手
  I’ll ask my personal assistant to deal with this.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Do you confirm a scheduled interview by writing an email?
2. What do you think of having an executive position in your company?
3. What certificates did you show HR when you applied for your position?
4. How do you know when an ID is valid?
5. Do you sometimes need an assistant when you are having a hard time with a task?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Thank you for calling BTX Inc. How may I help you?
Hello, I am calling to confirm that I will attend the interview for the
position of executive assistant.

Oh, Ms. Emma White, right? When is your availability?
I am available on August 2 at 9:00 a.m.

This is noted. I’ll schedule your interview for this day.
Thank you so much! I look forward to meeting you.

You’re welcome. Please don’t forget to bring the documents needed, okay?
Could you tell me what those are, again?

Sure! Another copy of your resume, educational certificates, and a valid ID.
I’ll take note of that. Thanks! Goodbye.

Goodbye!
PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Thank you for calling BTX Inc. How may I help you?
Hello, I am calling to __________ that I will attend the interview for the
position of executive assistant.

Oh, Ms. Emma White, right? When is your availability?
__________ on August 2 at 9:00 a.m.

This is noted. I’ll schedule your interview for this day.
Thank you so much! I look forward to meeting you.

You’re welcome. Please don’t forget to bring the documents needed, okay?
Could you tell me what those are, again?

Sure! Another copy of your resume, educational certificates, and a valid ID.
I’ll take note of that. Thanks! Goodbye.

Goodbye!
PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Thank you for calling Webbox Inc. How may I help you?
Hello, this is Emma Taylor. I received an email about my initial interview.

Alright, you called to confirm your scheduled interview, right?
Yes, __________ that I will attend the interview for the
position of HR staff.

Sure, when are you available?
__________ on August 13 at 9:00 a.m.

I’ll take note of that. By the way, do you know where our exact location is?
I’m sorry. I’m not that familiar.

We are located in front of the Star Building. I’ll send you a map via email. Don’t worry.
Thank you so much!

PART E_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART E_2
Call ABC company to confirm your availability for your initial interview. Please use the expressions you learned today. Your tutor will be one to answer your call.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson21: Maintaining a good mental condition

PART A_1
Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. crucial 決定的な、重大な、重要な
  The boss made a crucial decision.
2. reduce 減らす,減少させる
  They have to reduce expenses this year.
3. encouragement 奨励
  We raised her spirits with encouragement.
4. manage 管理する
  I can manage perfectly well on my own, thank you.
5. efficient 効率的
  He was efficient at his job and well-thought-of by everyone.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What was the most crucial time you had at work?
2. How does your company reduce costs to compete effectively?
3. Do your colleagues give you words of encouragement when needed?
4. How does your company manage customers to buy your products?
5. Are you an efficient employee?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Do you think time management is crucial for work-life balance?
Yes, I think so. Knowing how to manage your time well gives you a
good mental condition. Think of ways to manage your time better.

I agree. What do you do to reduce stress?
To reduce stress, I spend my weekends out of town. Also, I make time
for exercise. You can try those activities if you want.

Thank you, your suggestion is highly appreciated.
You can also try listening to music while walking after work. That
helps me feel relaxed. What do you think?

That’s a great idea. I think I’ll try that. I need to remedy this so that I become more efficient.
Don’t worry! You’ll get used to our tasks as time goes by.

Thanks for your encouragement!
No worries!

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Do you think time management is crucial for work-life balance?
Yes, I think so. Knowing how to manage your time well gives you a
good mental condition. _________ to manage your time better.

I agree. What do you do to reduce stress?
To reduce stress, I spend my weekends out of town. Also, I make time
for exercise. You can try those activities if you want.

Thank you, your suggestion is highly appreciated.
__________ listening to music while walking after work. That
helps me feel relaxed. What do you think?

That’s a great idea. I think I’ll try that. I need to remedy this so that I become more efficient.
Don’t worry! You’ll get used to our tasks as time goes by.

Thanks for your encouragement!
No worries!

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

I believe prioritizing important tasks is crucial for work-life balance. You should think of ways to manage your tasks better.
What do you suggest?

_________, I make a to-do list now and then to help me what to prioritize first.
That’s a great idea!

You can also try using a time-tracking application. It helps you build an understanding of how long a particular task takes.
Your suggestion is highly appreciated. __________ this so that I can become more efficient.

Well, knowing how to prioritize your tasks helps you to focus and take control.
I couldn’t agree more.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART E_2
Ask your colleague how he/she maintains a good mental condition at work. Please use the expressions you learned today. Your tutor will be your colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson19: Expressing your opinion

PART A_1
Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.
PART A_2
1. result 結果
  She could not hide her dismay at the result.
2. improve 改善する、改良する、向上させる
  I believe the economy will improve in the following years.
3. marketing マーケティング
  New approaches to marketing turn old practices upside down.
4. sales 売上高
  Sales are very satisfactory this month.
5. suggestion 提案
  I want to offer a suggestion.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What was the result of your last project at work?
2. How can you improve your English skills?
3. What effective marketing tools does your company have?
4. What do you think will happen if sales do not improve?
5. What makes a suggestion agreeable?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

As far as I can see, this month’s sales results are lower. Are there any ideas on how we can raise them?
I think that we lost sales as a result of a competitor’s sale.

You could be correct.
We should have a sale this month, in my opinion, and I believe our sales
will increase once more.

That’s a great idea. Let’s give it a shot this month.
I hope it works.

Let’s hope for the best. Do you have other suggestions?
How about improving online marketing strategies?

That’s good idea. Let’s discuss it at our next meeting. Thank you!
PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

__________, this month’s sales results are lower. Are there any ideas on how we can raise them?
__________ that we lost sales as a result of a competitor’s sale.

You could be correct.
We should have a sale this month, __________, and I believe our sales
will increase once more.

That’s a great idea. Let’s give it a shot this month.
I hope it works.

Let’s hope for the best. Do you have other suggestions?
How about improving online marketing strategies?

That’s a good idea. Let’s discuss it at our next meeting. Thank you!
PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

What do you think about the report presented by Mr. Brown?
__________ he’s correct about his recommendation to beautify
our reception area.

I agree. As far as I can see, it will create a positive atmosphere in the office.
__________, it would make your guests and potential clients
feel welcomed.

Yes! It’s nice when they have a designated location where they can sit and wait until we are ready to see them.
I had the same thought.

Also, the receptionist is the first person potential clients will encounter when they come to our company.
That’s true. We should hire someone friendly, efficient, and organized.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.
PART E_2
You will be asked by your colleague about your opinion on having a cubicle office layout. Please use the expressions you learned today. Your tutor will be your colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson10: Understanding a training handout

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. handout 資料、プリント
  The teacher gave us handouts for our upcoming museum visit.
2. training トレーニング、研修
  The new restaurant staff underwent training for three months.
3. required 必須
  All employees are required to record their working time for each task.
4. trade show 展示会、見本市
  The ongoing trade show showcases several emerging brands.
5. shift シフト
  Let’s have dinner after my shift at 7 PM.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Do you read the handouts given to you by your company? Why or why not?
2. How long was your training period in your current/recent job?
3. In your current job, are you required to report your task progress to your manager?
4. If given a chance, would you attend a trade show? Why or why not?
5. What time does your shift end in your current job?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hi. You’re the new purchasing assistant, right? My name’s Ron.
Yes. I’m Emma.

Nice to meet you, Emma.
Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to get a handout. Could I ask some questions about the training instead?
Sure. What do you wanna know?

What is our job’s basic requirement?
All purchasing assistants are required to attend sales meetings.

Right! Hmm… Are we allowed to attend trade shows as well?
Employees can attend trade shows only if supervised by a senior staff member.

Alright. Is there anything we need to do at the end of our shift?
At the end of every shift, employees are expected to leave all company documents in the office.

PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.
PART C_2

Hi. You’re the new purchasing assistant, right? My name’s Ron.
Yes. I’m Emma.

Nice to meet you, Emma.
Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to get a handout. Could I ask some questions about the training instead?
Sure. What do you wanna know?

What is our job’s basic requirement?
All purchasing assistants are required to attend ________________.

Right! Hmm… Are we allowed to attend trade shows as well?
Employees can attend trade shows only if _____________________ member.

Alright. Is there anything we need to do at the end of our shift?
At the end of every shift, employees are expected to leave ___________________ in the office.

PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Hi. You’re the new lifestyle writer, right? My name’s Ron.
Yes. I’m Emma.

Nice to meet you, Emma.
Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to _____________. Could I ask some questions about the training instead?
Sure. What do you wanna know?

What is our job’s basic _____________?
All writers are _____________ attend weekly progress meetings.

Right! Hmm… Are we allowed to go outside in finding stories to cover?
Yes, it says here that writers can cover stories outside the office as long as it is done by batch.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A colleague came in late to your first day of training. Discuss to him/her the basic requirements for your job as a sales assistant, according to your handout. Your tutor will play the role of the colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson9: Giving instructions for a task

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. sales assistant 店員
  As a sales assistant, I make sure to give customer satisfaction at all times.
2. stock 在庫、在庫品
  Do you have a new stock of this pair of red flats?
3. stockroom 倉庫
  Kindly wait for a moment; I’ll just get a new item from the stockroom.
4. logbook 日誌、業務日誌
  Please protect this logbook because it contains important and confidential information.
5. code コード、記号
  I have a discount code here. Would you mind?
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What is the importance of sales assistants in malls?
2. When shopping for something, do you always request a new stock? Why or why not?
3. How would you organize the stockroom of a small business?
4. Which do you think are more efficient to use: logbooks or Excel/Google sheets?
5. What is the importance of having product codes in businesses?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning. How are you?
Good morning. I’m great. Thank you.

Good to know. Today’s your first working day as a sales assistant, and I will remind you again of your duties.
Okay.

Your duties here are greeting and assisting customers.
Alright. How about when customers ask for new stocks?

When the customer is requesting new stocks, all you need to do is call the stockroom.
I see.

You can find the corresponding numbers of each department in this logbook. This book will also tell you the product codes.
Thank you, sir!

You’re welcome. Good luck!
PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.
PART C_2

Good morning. How are you?
Good morning. I’m great. Thank you.

Good to know. Today’s your first working day as a sales assistant, and I will remind you again of your duties.
Okay.

Your main duties here are ___________ and ____________ customers.
Alright. How about when customers ask for new stocks?

When the customer is requesting new stocks, all you need to do is ____________________.
I see.

You can find the corresponding numbers of each department in this logbook. This book will also tell you the _______________.
Thank you, sir!

You’re welcome. Good luck!
PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good morning. Are you ready for your first day?
Good morning. Yes, I’m more than ready!

Great! Let’s recall your duties, shall we?
Okay.

As an HR officer, your duties here are recruitment, staffing, and employee benefits.
Yes. I remember all of those.

When an employee is _____________ a certain document, you need to read our procedures first before making/getting such.
Yes, sir.

You can find all the procedures on this __________. This also contains confidential information so please take care of it.
I will, sir. Thank you so much!

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A new employee has been hired as a new sales assistant. As an HR supervisor, give instructions to the new employee regarding his/her main duties. Your tutor will play the role of the employee.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson13: Starting a Meeting

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. minutes 議事録
  Please take the minutes of the meeting today. Thank you.
2. arrange 整える、手配する、準備する
  Mr. Smith arranged a meeting this Friday.
3. progress report 経過報告
  We submit our progress report weekly.
4. proposal 提案
  I will be discussing the details of my proposal on Wednesday.
5. rundown 要約、概要報告、概略説明
  Could you please give me a brief rundown of the report?
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Is it difficult to take minutes of meetings?
2. Have you ever arranged a meeting at work?
3. How often must you submit a progress report?
4. When was the last time you submitted a proposal?
5. What should rundowns of reports have?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning, everyone. Let’s begin with the meeting. Emma, could you please take the minutes of the meeting?
Of course, Mr. Johnson.

Thank you. We arranged this meeting to talk about the progress of our project.
Is this about the latest initiative we discussed three months ago?

Yes. The first item on our agenda is the progress report from last week.
Will you be presenting the data?

No. Hailey from Quality Assurance will discuss the details about it.
I see. Thank you for clarifying.

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Good morning, everyone. Let’s begin with the meeting. Emma, could you please take the minutes of the meeting?
Of course, Mr. Johnson.

Thank you. ______________ to talk about the progress of our project.
Is this about the latest initiative we discussed three months ago?

Yes. The ______________ is the progress report from last week.
Will you be presenting the data?

No. _____ from ______________ will discuss the details about it.
I see. Thank you for clarifying.

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon. Let’s begin the meeting since everyone is here. Could you please take the minutes of the meeting?
Yes, sir.

Thank you. We ______________ to review Product Development staff Ms. Miller’s proposal.
Is it the one she submitted a week ago?

Yes, that’s correct. The first item ______________ is the rundown of the proposal.
Will she be discussing it?

Yes, she is here with us today. _____ from ______________ will discuss the details about it.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are in a meeting with your colleagues about the new recruitment process. Lead the discussion by explaining why the meeting was arranged. Your tutor will pretend to be one of your colleagues and the minute taker.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson15: Sales update

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. invest 投資する
  It is a good time to invest in a new car.
2. feedback フィードバック、意見、反響
  The Italian chef gave my dishes positive feedback.
3. increase 増加する
  Customers have increased in the last three months.
4. incredible 信じられないほど素晴らしい
  Olympic divers are just incredible!
5. forecast 予見する、予言する · 前もって計画を立てる
  She writes a fashion trend forecast for a magazine every year.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. In what activity would you like to invest more time and effort?
2. How should a person react to negative feedback at work/school?
3. Do you believe that you can increase your vocabulary by reading novels?
4. Where can you find the most incredible place in your country?
5. Do you watch the weather forecast on television?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Thank you for coming to our monthly sales update.
Thank you as well. You may begin your report.

As the figure shows, June, so far, has been a busy month.
That’s right.

We now have 12 potential customers who are considering to invest in our business.
Great to hear that!

Also, the feedback on our new products has been great. Online sales have increased by 9%.
That’s incredible! What’s your forecast for the mall stores?

Most of them will be opened for 30 days next month so we expect $28,800 of sales in July.
I see. That’s good then.

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Thank you for coming to our monthly sales update.
Thank you as well. You may begin your report.

As the figure shows, June, so far, has been a busy month.
That’s right.

We now have 12 potential customers who are considering to invest in our business.
Great to hear that!

Also, the feedback on our new products has been great. Online sales have ________ .
That’s ______ ! What’s your _______ the mall stores?

Most of them will be opened for 30 days next month so we expect $28,800 of sales in July.
I see. That’s good then.

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Thank you for coming to our weekly sales update.
Thank you as well. You may begin your report.

As the figure shows, so far, we’ve had a busy first week.
That’s right.

Unfortunately, there are no potential customers who are considering to ______ in our business.
I understand. Please go on.

The _______ our new products hasn’t been great. Online sales have decreased by 9%.
That’s bad. What’s your forecast for the mall stores?

Most of them will be opened for 30 days next month so we expect $28,800 of sales in July.
I see.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You are a sales representative. Give your boss a weekly sales update using the phrases you have learned. Your tutor will be your boss.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)|ビジネス会話(中級1章)
Lesson12: Planning a meeting

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. discussion 討論、話し合い
  They ended the discussion with a note of positivity.
2. client クライアント、顧客
  He’s out to lunch with a client.
3. via 経由
  Most reports are sent via internal mail.
4. venue 会場
  We’re still trying to decide on a venue.
5. set セットする
  The project is set in the future.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What was your last discussion at work?
2. Do you talk directly to your clients?
3. Do you send invites to your clients via email?
4. Where is your usual venue when you eat out with your colleagues?
5. Who sets your meetings?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Emma, how was your discussion with Mr. Garfield?
It went well. We decided that the best time for the meeting would be Thursday, August 12.

Have you invited the clients as well?
Yes, I have. I sent invites to everyone via e-mail.

That’s good to hear. How about the venue and time of the meeting?
I booked meeting room C from 9:00 a.m. to 11:00 a.m.

I guess everything is set. Thanks for coordinating!
It’s my pleasure.

PART C_1
Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART C_2

Emma, how was the discussion you had with Mr. Garfield?
It went well. We decided that the best time for the meeting would be Thursday, August 12.

Have you invited the clients as well?
Yes, I have. I sent invites to everyone __________.

That’s good to hear. How about the venue and time of the meeting?
I __________ meeting room C from 9:00 a.m. to 11:00 a.m.

I guess everything is set. Thanks for coordinating!
It’s my pleasure.

PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.
PART D_2

Emma, have you already talked with Mr. Tanaka?
Yes, we concluded that the best time for the meeting would be Friday, August 13.

That’s great to hear. How about our bosses?
I sent invites to everyone __________. Also, I __________ meeting room D from 1:00 p.m. to 3:00 p.m.

Thank you. Have you already finished your presentation too?
Yes, sir. I’ll send it to you via email so that you can modify it if necessary.

Okay. Please send it to me this afternoon.
That is noted, sir.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Plan a meeting with your boss. Ask him/her when he/she prefers to have a meeting with your team. Use the expressions you learned today. Your tutor will be your boss.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.