All posts by weblio PH

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson36: Giving opinion to a presentation (1)

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　presentation プレゼンテーション
	Mr. Cruz will present something in the meeting.
2.　convincing 説得力
	She sounded very convincing to me.
3.　aspect 側面
	She felt she had looked at the problem from every aspect.
4.　calculate 計算
	He must calculate the probability of failure.
5.　audience 聴衆
	She reworked her speech for a younger audience.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What was the last presentation you made about?
2.	What company has a convincing TV advertisement in your country?
3.	What aspect of your job do you like the most?
4.	Do you calculate your work expenses for a week?
5.	How do you know when your audience likes your presentation?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

So, Emma, what are your thoughts on Stephen’s presentation?

Overall, I believe his presentation was convincing.

I also agree with that. So, which aspect of his presentation is your favorite?

I particularly enjoyed how he incorporated sounds in his presentation.
However, it could have been improved by using clearer images of the buildings. What do you think so?

I’m inclined to agree. He should have calculated the number of his audience.

That’s true. I heard the pictures in the presentation were not seen
by the people at the back.

I believe we can talk to him about it.

I think he has some tasks to finish today.

Yes, let’s just meet him when he’s not busy anymore.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

So, Emma, what are your thoughts on Stephen’s presentation?

__________, I believe his presentation was convincing.

I also agree with that. So, which aspect of his presentation is your favorite?

I particularly enjoyed how he incorporated sounds in his presentation.
However, ___________ by using clearer images of the buildings.
What do you think so?

I’m inclined to agree. He should have calculated the number of his audience.

That’s true. I heard the pictures in the presentation were not seen
by the people at the back.

I believe we can talk to him about it.

I think he has some tasks to finish today.

Yes, let’s just meet him when he’s not busy anymore.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

What do you think of Gary’s presentation, Emma?

__________, I believe his presentation was direct and appealing.

I get what you’re saying. So, what’s your favorite part of his presentation?

I particularly enjoyed how he interacted with his audience. However, it could have __________ using figures more often. right?

You have a point there. It could have been more convincing with actual figures.

Don’t worry, I’ll talk to him about it.

Thanks. And, don’t forget to congratulate for a job well done.

I will relay the message to him!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Talk to your colleague about the last presentation you have seen at work. Give your opinions about it. Your tutor will be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson28: Office equipment problem

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　assistance 手伝い、助力、援助
	Can I be of any assistance to you?
2.　seem （～に）見える、～と思われる
	These ideas seem a bit outdated.
3.　photocopy machine コピー機
	This photocopy machine is not working properly. Could you check out the problem?
4.　operate 操作する
	This machine is too difficult to operate.
5.　trouble トラブル
	She is having trouble with her tasks.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	When do you require assistance at work?
2.	Do you think that working from home seems inconvenient?
3.	Do you have a photocopy machine at work?
4.	Do you know how to operate a fax machine?
5.	Have you ever encountered any trouble at work?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hello, Emma. Do you have a few moments to spare? I need assistance.

Sure. What can I do to assist you?

There seems to be a problem with this photocopy machine. This morning, it was operating perfectly. But now, I’m having trouble using it because the paper is jammed.

Have you tried restarting it?

Yes, I have. I tried to restart it a while ago, but it did not work. Working is difficult as a result of this.

Let me check it first.

Thank you so much!

I think the paper tray is overloaded. The paper in the tray is too thick. Let me fix it.

Oh, it’s working now! Thank you!

Glad to help!

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Hello, Emma. Do you have a few moments to spare? I need assistance.

Sure. What can I do to assist you?

__________ to be a problem with this photocopy machine. This morning, it was operating perfectly. But now, I’m __________ using it because the paper is jammed.

Have you tried restarting it?

Yes, I have. I tried to __________ a while ago, but it did not work. Working is difficult as a result of this.

Let me check it first.

Thank you so much!

I think the paper tray is overloaded. The paper in the tray is too thick. Let me fix it.

Oh, it’s working now! Thank you!

Glad to help!

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hello, Emma. Aren’t you busy?

No, I am not. How can I help?

__________ with my headset. __________ using it because it is making a static noise.

I think the buzzing noise might be caused by dirt or debris in audio ports and on the audio jack. Let me figure it out.

Thanks! I __________ wipe the audio ports a while ago, but it did not work.

I believe you need a new replacement.

Oh, I believe so.

Don’t worry, let me just make a report about it and I’ll get the new headset for you.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your computer is lagging. Ask help from your colleague for him to offer solutions. Tell him/her that you have already restarted it, but it still does not work. Your tutor will be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson32: Giving updates

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　accommodation 宿泊設備
	Backpackers always look for cheap accommodation.
2.　partner パートナー、相手
	We need partners for this project to be successful.
3.　impression 印象
	His first impression of the car was that it was too small for driving.
4.　review レビュー
	I left a positive review of the French bakery on its website.
5.　reserve 予約する
	Please reserve a movie ticket for me.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	When going on a business trip, do you book an accommodation under your company’s name?
2.	Do you work faster or slower with a partner?
3.	How do you make a good first impression on a client?
4.	Do you see your company’s reviews?
5.	Who reserves the table for company dinners in your department?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Emma, what’s the update on the accommodation of our business partners?

All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.

I have already updated them through Slack.

We need to leave a good impression on them. What about the restaurant?

I already reserved a table at the Italian restaurant with the best reviews

Good, good. Please reserve a table at a Japanese restaurant too.

Okay, sir.

And what about the car rental?

Already settled. We have a driver who would be available on-call.

Is the presentation already done?

All done, sir!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Emma, what’s the update on the ___________ our business partners?

All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.

I have already updated them through Slack.

We need to leave a _________ on them. What about the restaurant?

I already reserved a table at the Italian restaurant with the __________.

Good, good. Please reserve a table at a Japanese restaurant too.

Okay, sir.

And what about the car rental?

Already settled. We have a driver who would be available on-call.

Is the presentation already done?

All done, sir!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Emma, could you give me an update on the accommodation of our _________?

All rooms have already been booked. All we’re waiting for is their arrival.

Okay, please update the whole team as well.

I have already updated them through Slack.

We cannot leave a bad impression on them. What about the restaurant?

I already reserved a table at the Spanish restaurant with the best reviews.

Good, good. Please ________ at a Japanese restaurant too.

Okay, sir.

And what about the car rental?

Already settled. We have a driver who would be available on-call.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Business partners from England will be arriving at your company in an hour. Update your team on the time of their arrival and their dinner arrangement. Your tutor will act as one of your team members.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson33: Discussing trends using line graphs

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　figure 図表、数字
	Could you help me read the figures in this chart?
2.　visual aid 視覚資料
	Our manager asked us to prepare visual aids during presentations.
3.　line graph 折れ線グラフ
	This line graph shows the decline in our sales last month.
4.　maintain 維持する
	Let’s maintain a healthy working environment.
5.　trend 傾向、趨勢
	There has been a downward trend in our sales in the last few months.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Do you know how to read figures in graphs/charts?
2.	How do visual aids help in presentations that involve figures?
3.	What is the importance of charts and line graphs in businesses?
4.	How would you maintain a work-life balance?
5.	What primary step do you think should be done after a downward trend in sales?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, Emma. Could you give me an update about our sales?

Sure, Mr. Davis. At the end of the second term, our figure for sales increased.

Oh, that’s great. Could you show me the actual data?

Absolutely. I actually prepared a visual aid.

Fantastic.

Here’s the graph. If you look at the blue line, there is an upward movement in our sales.

I see. Looks impressive.

That’s our trendline for the first two terms.

We’re hopeful that we could maintain this trend.

Certainly.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, Emma. Could you give me an update about our sales?

Sure, Ms. Davis. At the end of the second term, our _____________ increased.

Oh, that’s great. Could you show me the actual data?

Absolutely. I actually prepared a visual aid.

Fantastic.

Here’s the graph. If you look at the blue line, there is an ________________ in our sales.

I see. Looks impressive.

That’s our trendline for the first two terms.

We’re hopeful that we ________________ trend.

Certainly.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, Emma. You may now start presenting the status update about our sales.

Thank you, Ms. Davis. So, at the end of the second term, our _____________ increased.

Alright. Could you show me the actual data?

Sure. I actually prepared a visual aid.

Fantastic.

So if you look at the red line in the graph, there is a ________________ in the sales.

I see.

That’s our trendline for the first two terms.

Looks like we still have more room for improvement. We’re hopeful that we ________________ trend.

Certainly. I’ll prepare a proposal to increase our sales in the future.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are presenting the status of your company’s sales. Discuss the upward trend in your sales using the line graph/s in your presentation.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson26: Taking other tasks

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　web layout ウェブサイトのレイアウト
	The clients asked me to change the web layout to a livelier one.
2.　web designer ウェブデザイナー
	My brother works as a web designer for DataLink Corp.
3.　opportunity 機会
	Our manager always gives us opportunities for career growth.
4.　pitch 売り込む
	I’m pitching this business idea to clients over lunch.
5.　negotiate 交渉する
	She managed to negotiate a permanent contract with the firm.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What is the importance of having a good web layout for a business website?
2.	How important are web designers in the business sector?
3.	Do you believe in the saying that opportunity knocks only once? Why or why not?
4.	How would you start your presentation when pitching a business proposal or idea?
5.	Do you negotiate prices with sellers when shopping?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hello, Emma. It’s been a year since you started working here, hasn’t it? So, how’s your first year so far?

It’s actually great, Mr. Lee. In my first year working here, I mostly did web layouts for our clients.

That’s great! I see that you’ve been handling a lot of web layout tasks lately. But I want to know how you feel about your current position.

Actually, I’m happy with how much I’ve grown as a web designer.

Do you want to take on other tasks or projects?

Well, I’d like to have more opportunities to meet our clients personally.

Oh, why’s that?

Knowing how to pitch and negotiate with clients will increase my value in the company.

That’s true. Don’t worry, I’ll see what I can do. Okay?

Thank you so much, Mr. Lee.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Hello, Emma. It’s been a year since you started working here, hasn’t it? So, how’s your first year so far?

It’s actually great, Mr. Lee. In my first year working here, I mostly did web layouts for our clients.

That’s great! I see that you’ve been handling a lot of web layout tasks lately. But I want to know how you feel about your current position.

Actually, I’m happy with how _______________ as a web designer.

Do you want to take on other tasks or projects?

Well, I’d like to have more opportunities to _____________ personally.

Oh, why’s that?

Knowing how to pitch and ______________ will increase my value in the company.

That’s true. Don’t worry. I’ll see what I can do, okay?

Thank you so much, Mr. Lee.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good morning, Emma. How are you?

I’m good, Mr. Lee. I’m currently doing animation for one of our clients.

That’s great! I see that you’ve been handling a lot of animation and other editing tasks lately. But I want to know how you feel about your current position.

Actually, I’m happy with how _______________ as a graphics designer.

Do you want to take on other tasks or projects?

Well, I’d like to have more opportunities to _____________ personally.

Oh, may I ask why?

I believe that knowing how to pitch and ______________ will increase my value in the company.

That’s true. Don’t worry. I’ll see what I can do, okay?

Thank you so much, Mr. Lee.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your manager asked what tasks you have been doing lately and what other kinds of tasks or projects you want to take. Your tutor will play the role of your manager.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson18: Complaint mails

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　complain 不平を言う、苦情を言う
	Hi, I called to complain about the defective item you’ve sent me.
2.　delay 遅延
	The heavy rain caused the delay of the outdoor event.
3.　resolve 解決する
	Please resolve this problem immediately.
4.　promptly 敏速に、即座に
	All orders must be shipped as promptly as possible.
5.　compensate 償う、補償する
	To compensate, we will immediately replace the item and give you a 50% discount on your next order.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you complain about the troubles with the items you bought online: through call, text, chat, or email?
2.	What is the first thing to say to a customer when he/she complains about order delays?
3.	How do you resolve conflicts within a team?
4.	As a customer service assistant, would you be able to manage several complaints as promptly as possible?
5.	How should an airline compensate for delays in flights?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, this is Ron from XYZ Corp. How may I help you?

Hello. I called to complain about the delay in my order of 10 computer units.

Okay. Could I ask for your name and order number?

Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.

I expected that you would deliver them on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is resolved promptly, I will be forced to cancel my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. That’s fair.

Would that be all, Ms. Johnson?

Yes. Thanks for the help. Bye!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, this is Ron from XYZ Corp. How may I help you?

Hello. I called to complain about the _________________ of 10
computer units.

Okay. Could I ask for your name and order number?

Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.

I expected that you _______________ on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is resolved promptly, I will be forced to _______________.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. That’s fair.

Would that be all, Ms. Johnson?

Yes. Thanks for the help. Bye!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, this is Ron from B&B Works. How may I help you?

Hello. I called to complain ________________ of my order of 500
scented candles.

Okay. Could I ask for your name and the order number?

Yes, my name is Emma. Order number is 9L9NH74.

Alright. Thank you, Ms. Emma, for giving me the order details.

I expected that you would ________________.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is _________________, I will be forced to cancel
my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. Thanks.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You were expecting an order to arrive yesterday but did not receive any. Call the customer service and discuss with him/her your concerns. Your tutor will play the role of the customer service assistant.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson25: Assessing own performance

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　evaluation 評価
	This month’s evaluation went well for the whole team.
2.　outstanding 傑出した、実にすぐれた
	The result is satisfactory but not outstanding.
3.　assess 評価する、査定する
	The supervisor always assesses the department’s productivity.
4.　time management 時間管理、タイムマネジメント
	Time management can decrease stress.
5.　procrastinate ぐずぐずする、(後まで)延ばす
	We tend to procrastinate when faced with something we don’t enjoy doing.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you conduct evaluations at your work?
2.	Do you give outstanding efforts in every task that you do?
3.	How do you assess your own performance?
4.	What are some benefits of time management?
5.	Do you usually procrastinate at work? Why or why not?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hi, Emma. Are you ready for today’s performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?

I’ve done an outstanding job editing the last animation series.

Yeah! You did an awesome job on that!

Thanks, Ron! But I admit that I have to work on my time management. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to remedy this so that I become more efficient.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Hi, Emma. Are you ready for today’s performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?

I’ve done an ______________ editing the last animation series.

Yeah! You did an awesome job on that!

Thanks, Ron! But I admit that I have to work on my _________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to remedy this so that I become ________________.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hey, Emma. Are you ready for our performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our team leader.

That’s good. So how was it?

I’ve done an ________________ creating the masterlist for our materials.

Yeah! You did a terrific job on that!

Thanks, Ron! But I have to admit that I need to work on my ________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to improve on this so that I become ______________.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are in a meeting with your manager for your last month’s performance evaluation. As part of the process, she asked you to assess your own performance first. Your tutor will play the role of the manager.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson17: Understanding the company’s financial report

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　finance 財政、財務
	David has an executive position in a finance company.
2.　expense 費用、経費
	She is trying to cut down on her expenses.
3.　profit 利益
	The company collected high profit last year.
4.　propose 提案する
	Our manager always proposes new ideas to improve our work process.
5.　stake 出資する
	Many investors would like to stake in the emerging tech brand.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you manage your finances?
2.	How do you track your expenses?
3.	Is profit the most important factor of any business? Please explain your answer.
4.	What ideas would you propose to improve work efficiency/productivity?
5.	In what type of business would you stake/invest a large amount of money?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.

Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company revenue and expenses for this year.

I see. What else is included?

Also indicated in the report is the company’s net profit.

Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.

That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to Mr. Johnson, the company can stake or invest in new projects for the next year.

Sounds terrific. Thanks for the update, Ron!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.

Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________ and _____________ for this year.

I see. What else is included?

Also indicated in the report is the company’s ___________.

Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.

That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to him, the company can stake or invest in _____________ for the next year.

Sounds terrific. Thanks for the update, Ron!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, Emma. David from the Finance and Accounting Division has sent this year’s financial report.

Good afternoon, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________________ for this year.

I see. What else is indicated?

The report also indicates the company’s _____________.

Do we have impressive profit this year?

Yes. David already deducted the company expenses from the revenue to get the net profit.

That’s good. Did he recommend anything considering our current status?

Yes. He said that the company can stake in ____________ for the next year.

Sounds great. Thanks for the update, Ron!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are a finance and accounting officer for a company. A company executive asked you to discuss the financial report that you have prepared. The tutor will play the role of the executive.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson16: Describing graphs and charts

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　update 最新情報
	Don’t forget to give me updates regarding your schedule.
2.　graph グラフ
	My boss tasked me to create a graph for his presentation.
3.　progress 進捗
	We should all progress as a team.
4.　drop 下がる、落ちる、落ち込む
	The temperature dropped to 16 degrees Celcius.
5.　prefer 好む
	I prefer bringing my own packed lunch over buying food at the cafeteria.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How does your company announce updates?
2.	What program/software do you use in creating graphs and charts for presentations?
3.	How do you progress your skills needed in your job?
4.	What should a company/business do when sales drop?
5.	Which do you prefer, working at the office or working from home? Why?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.

Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the graph, we just had the highest number of visitors
last month.

Wow, that’s great news!

Yes. Considering the summer season, June visitors progressed
better than last May.

I see.

Unfortunately, the number of diners in our in-house food chains
dropped from last month to this month.

Why do you think so?

Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.

Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the graph, we just had the ____________________
last month.

Wow, that’s great news!

Yes. Considering the summer season, June visitors _______________
than last May.

I see.

Unfortunately, the number of diners in our in-house food chains
__________________ to this month.

Why do you think so?

Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, everyone. Emma prepared a presentation for us. Emma, whenever you’re ready.

Thank you, Ron. Good afternoon. Here are some updates about our
branches in Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the chart, we just had the highest number of
_________________.

Wow, that’s great news!

Yes. Considering the back-to-school season, April customers
_______________ than the last few months.

I see.

Unfortunately, the number of customers in one of our branches in Osaka
_____________ last month to this month.

Why do you think so?

I think it’s because the school nearby recently closed and transferred
to another location.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are presenting some sales updates on your coffee shop branches to the owner. Explain to him/her the graph/chart that you have prepared. Your tutor will play the role of the owner.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson30: Understanding instructions

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　assist 手伝う
	Please assist him in moving the tables.
2.　familiar よく知っている、熟知して
	I’m sorry, I’m not familiar with the place yet.
3.　preference 好み
	What’s your preference for wallpaper?
4.　standard 基準、規範
	We must follow the standard procedure in using the scanner
5.　adjustment 調整、調節
	Are you finished with the photocopier’s color adjustment?

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Have you assisted a colleague on how to use company equipment?
2.	What office equipment are you extremely familiar with?
3.	What is your preference for copying documents?
4.	Does your company have a standard rule in using its equipment?
5.	Have you made any adjustments to any office equipment lately?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Do you need help with that, Emma?

Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. Before you start, make sure you’re placing the document in the correct position.

Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.

I need colored copies.

Okay. Once the color adjustment is completed, choose the paper size.

I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. Remember not to open the platen cover while photocopying.

Understood. Thanks so much for your help!

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Do you need help with that, Emma?

Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. ______________, make sure you’re placing the document in the correct position.

Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.

I need colored copies.

Okay. ________ color adjustment ______________, choose the paper size.

I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. ______________ open the platen cover while photocopying.

Understood. Thanks so much for your help!

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Do you need help using the scanner?

Yes, please. Could you assist me with this?

Sure! Before you start, ______________ that the scanner is installed on the computer.

Yes, it is. I just checked it.

Good. Now open the scanner and place the paper on the paper feeder.

Okay, it’s there now.

______________ place the paper facing up. Next, select “Scan” once the window pops up.

Okay, I’ve done it.

________ scanning is ______________, you can now save the image.

Thanks for your assistance!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

A new colleague needs help in using the laser printer. Assist your tutor, who will pretend to be the new employee.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

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オンライン英会話のWeblio英会話公式ブログ

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