All posts by weblio PH

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson22: Giving advice

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　complaint 苦情、クレーム、文句
	We received zero complaints from the customer this month.
2.　disappointed 失望した
	I’m disappointed that it took them too long to address my concern.
3.　tip ヒント
	Do you have any tips on how to type faster?
4.　respond 返答する、応答する
	Please respond to the email before 14:00 today.
5.　recognize 認める、認知する
	I don’t recognize this problem at all. It must be new.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you feel when you receive complaints from customers?
2.	How do you approach a disappointed customer?
3.	Do you often offer tips to your colleagues?
4.	How do you properly respond to a customer’s concern?
5.	Why is it important to recognize the problem first?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hi, Emma. Do you need help with anything?

Yes. Could you help me with my email?

Sure, what’s the matter?

A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

Why don’t you acknowledge the customer’s issue first? It’ll make him feel valued as a customer.

That is good advice.

In my experience, understanding both the concern and the customer really helps. You can also offer solutions.

I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Hi, Emma. Do you need help with anything?

Yes. Could you help me with my email?

Sure, what’s the matter?

A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

______________ acknowledge the customer’s issue first? It’ll make him feel valued as a customer.

That is good advice.

In my experience, ______________ really helps. ______________ offer solutions.

I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Sorry to bother you, but could you help me with my email?

It’s no bother at all. What is it about?

I received a complaint email from a customer. He’s really upset because his phone is not working. What should I do?

Why don’t you ______________ first? It’s important to
recognize the problem.

I understand.

______________, understanding the issue really helps. You can
also ______________.

Thanks for the help. I’ll be sure to keep them in mind!

No problem, I’m glad I could help.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

A new colleague asked for help from you about an email he/she received from a frustrated customer. Give him/her tips on how to respond to the email. Your tutor will pretend to be the new employee.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson14: Explaining data in a meeting

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　the number of ~ 〜の数
	This chart contains the number of sales we had last month.
2.　refer 参照する、参考にする
	Please refer to the manual for more details.
3.　overall 全体
	Overall, the result was satisfactory.
4.　fill (someone) in ～に情報を与える
	Could you fill me in on your plan?
5.　beyond …の向こうに、…を越えて
	We must go beyond our customers’ expectations.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What is your company’s target number of sales in a month?
2.	What do you refer to when checking product quality?
3.	Overall, how is your work progress so far?
4.	Have you filled a colleague in on a sales report?
5.	What should you do to go beyond your target?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?

Sure. The chart shows the number of medical equipment we sold.

Oh, I see. Where can I see the overview of the report?

Here. Please refer to this table for our overall sales.

Thanks! I’m checking it right now. Overall, this report shows that we had the highest sales last January.

That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.

No problem. Let’s do our best!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?

Sure. The chart ______________ medical equipment we sold.

Oh, I see. Where can I see the overview of the report?

Here. Please refer to this table for ______________.

Thanks! I’m checking it right now. Overall, this report shows that we had ______________.

That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.

No problem. Let’s do our best!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hi, Emma. Sorry for bothering you, but could you explain this to me?

Sure! The ______________ the number of computers we sold.

Where can I see the overview of the report?

I’ll send it to you. ______________ to the table for our overall sales.

Thanks! So overall, ______________ that we had the highest sales last April.

Yes, so we need to keep working harder to improve our sales to go
beyond our target.

I agree with you. Let’s do our best!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your colleague was not able to attend the meeting yesterday due to a cold. Explain the details of the chart to him/her that were discussed in the conference. Your tutor will pretend to be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson39: Leaving messages (2)

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　engaged 従事して
	I’ll call you back. I’m engaged in a meeting.
2.　approval 承認
	I still need approval for my vacation leave.
3.　afford 与えます
	We can’t afford to spend a lot of money on this project.
4.　waste 無駄
	No effort is wasted in this company.
5.　ensure 確保
	They need to ensure the safety of employees.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Which time of the day during work are you usually engaged in various tasks?
2.	How long does it usually take for your idea at work to get approval?
3.	What can you not afford to do in the morning before work?
4.	What actions do you take in order not to waste electricity in your office?
5.	Do you ensure that your work e-mails are received by their recipients?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good afternoon, this is Gold Link Marketing. How may I assist you?

I would like to speak to Mrs. Colton, please. It’s Emma from TGB company.

Mrs. Colton is on leave, ma’am.

When will she be back?

Tomorrow morning, ma’am.

I need to talk to her now.

I’m afraid the line is engaged at the moment. Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Please tell her that we still need approval for the London project. I can’t afford to waste time.

I understand, ma’am. I will make ensure that she gets the message.

Thank you very much.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good afternoon, this is Gold Link Marketing. How may I assist you?

I would like to speak to Mrs. Colton, please. It’s Emma from TGB company.

Mrs. Colton is on leave, ma’am.

When will she be back?

Tomorrow morning, ma’am.

I need to talk to her now.

I’m afraid the line is ___________ . Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Please tell her that we still need _______ for the London project. I can’t afford to _______.

I understand, ma’am. I will ensure that she gets the message.

Thank you very much.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, this is Bull’s Eye Marketing. How may I assist you?

I _______________ Mrs. Coleman, please. It’s Emma from RBC company.

Mrs. Coleman is on sick leave, ma’am.

Oh, that’s too bad, I need to talk to her now.

I’m afraid the line is engaged at the moment. Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Yes, please tell her that we still need approval for the London project. I can’t _____ to waste time.

This is noted. I will _____ that she gets the message.

Oh, and please tell her to get well soon.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are on the phone looking for Mr. Kent, but his secretary said that he is on sick leave. Ask the secretary if you can just leave a message for Mr. Kent in the meantime. Your tutor will act as the secretary.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson23: Explaining the new policy

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　policy ポリシー
	The school has a strict dress code policy.
2.　symptom 症状
	The nurse asked the patient about her symptoms.
3.　risk リスク
	Going into the restaurant business is a risk.
4.　priority 優先順位
	Selling products is my top priority right now.
5.　cooperation 協力
	The teacher was happy to see cooperation among her students.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Do you sometimes find it hard to follow a policy?
2.	What symptoms did you feel when you last caught a cold?
3.	When was the last time you took a risk?
4.	How do you balance your priorities?
5.	Why is cooperation important in the workplace?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning. Has everyone read the memo about the new company policy?

Yes, sir, we all have.

Again, if you have cold symptoms, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact HR and your supervisor right away.

This is noted, sir.

We are not going to take any risks. Your safety is our priority.

We’ll make sure to follow the policy, sir. Thank you.

I am hoping for everyone’s cooperation. Thank you.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning. Has everyone read the memo about the ________ ?

Yes, sir, we all have.

Again, Iifyou _________, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact HR and your supervisor right away.

This is noted, sir.

We are not going to take any risks. Your safety is our priority.

We’ll make sure to follow the policy, sir. Thank you.

I am hoping for everyone’s cooperation. Thank you.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Before we end the meeting, may I remind everyone of the new company policy?

Yes, sir, please.

If you have cold symptoms, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact your supervisor first, then send a message to the HR department.

This is noted, sir.

We are not going to _______. Your safety is _______ .

Don’t worry sir. We will all follow the policy.

I am hoping for _________ . Thank you.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

You are the company’s president. Announce to everyone in the meeting that everyone has to accomplish a health form before entering the workplace as per the new company policy.
Your tutor will act as one of the employees.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson24: Understanding feedback

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　dissatisfied 不満
	The tourist was dissatisfied with her stay at the hotel.
2.　mention (…を)話に出す、(…に)言及する
	She mentioned you during the meeting when you were away on vacation.
3.　lack 不足、ないこと
	Young people lack energy nowadays.
4.　apology 謝罪
	I was angry because I did not receive any apology.
5.　reflect 反射する
	The way you treat others reflects your true self.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	When was the last time you were dissatisfied with a service/product?
2.	Do you always mention your ideas at work?
3.	What skills do you think you lack?
4.	How do you offer a sincere apology at work?
5.	Do you believe that a student’s behavior in public is a reflection of his/her school?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an apology letter, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re ________ our service. They ________ specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an ______, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your _________ updates .

I was not able to send them an e-mail regarding their canceled orders.

And how are you going to fix that?

I will visit their office this afternoon to offer an apology, sir.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that _______ the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your boss mentioned the things you need to do to improve your performance. Tell your boss that you appreciate the feedback and that you will follow his/her tips. Your tutor will be the boss.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson27: Offering help to a colleague

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　input 入力する
	All this information had to be input onto the computer.
2.　confused 混乱した、ごちゃごちゃの
	Don’t rush him or he’ll become confused.
3.　database データベース
	The new database contains 200,000 images.
4.　Social Security Number 社会保障番号
	Enter the last 4 digits of the Social Security number or Tax I.D.
5.　medical 医療の
	You need a medical examination.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What kind of information do you have to input onto your computer every day?
2.	When was the last time you felt confused at work?
3.	Could you tell me about your database at work?
4.	Is it okay to put your Social Security Number and date of birth on your resume?
5.	How often do you have a medical check-up?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hello, you are Emma, right? By the way, I’m Ron.

Hi, Ron! Pleased to meet you.

Pleased to meet you too! Anyway, I saw you struggling with something. Would you like me to help you?

That’s very kind of you. Yeah, I am just confused with how to use this database.

Okay, shall I start teaching you?

Yes, please.

Well, first, you have to input the name of the patient and his/her Social Security Number.

I see. What should I do next?

You just have to wait for a moment. Then. his/her medical or dental benefit will be displayed.

I got it. Thank you!

No worries!

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Hello, you are Emma, right? By the way, I’m Ron.

Hi, Ron! Pleased to meet you.

Pleased to meet you too! Anyway, I saw you struggling with something. __________ me to help you?

That’s very kind of you. Yeah, I am just confused with how to use this database.

Okay, __________ start teaching you?

Yes, please.

Well, first, you have to input the name of the patient and his/her Social Security Number.

I see. What should I do next?

You just have to wait for a moment. Then. his/her medical or dental benefit will be displayed.

I got it. Thank you!

No worries!

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

What’s wrong, Emma?

I uploaded the wrong document on the system. I’m confused about what to do with it.

__________ like me to help you?

Certainly.

Okay, let me handle it for you. __________ start fixing it?

Yes, please.

At this point, I already erased the wrong document from the system.

I appreciate your help!

You just have to be more careful next time.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You saw your colleague having difficulty with his/her tasks. Offer help and interact with him/her as much as possible. Your tutor will be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson20: Scheduling interviews

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　confirm 確かめる、確認する
	Let me confirm my schedule.
2.　executive （会社の）方針を策定する、幹部の
	She has an executive position in a finance company.
3.　certificate 証明書
	The certificate qualifies you to work as a dental assistant.
4.　valid 正当な、妥当な、有効な
	This license is no longer valid.
5.　assistant アシスタント、助手
	I’ll ask my personal assistant to deal with this.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Do you confirm a scheduled interview by writing an email?
2.	What do you think of having an executive position in your company?
3.	What certificates did you show HR when you applied for your position?
4.	How do you know when an ID is valid?
5.	Do you sometimes need an assistant when you are having a hard time with a task?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Thank you for calling BTX Inc. How may I help you?

Hello, I am calling to confirm that I will attend the interview for the
position of executive assistant.

Oh, Ms. Emma White, right? When is your availability?

I am available on August 2 at 9:00 a.m.

This is noted. I’ll schedule your interview for this day.

Thank you so much! I look forward to meeting you.

You’re welcome. Please don’t forget to bring the documents needed, okay?

Could you tell me what those are, again?

Sure! Another copy of your resume, educational certificates, and a valid ID.

I’ll take note of that. Thanks! Goodbye.

Goodbye!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Thank you for calling BTX Inc. How may I help you?

Hello, I am calling to __________ that I will attend the interview for the
position of executive assistant.

Oh, Ms. Emma White, right? When is your availability?

__________ on August 2 at 9:00 a.m.

This is noted. I’ll schedule your interview for this day.

Thank you so much! I look forward to meeting you.

You’re welcome. Please don’t forget to bring the documents needed, okay?

Could you tell me what those are, again?

Sure! Another copy of your resume, educational certificates, and a valid ID.

I’ll take note of that. Thanks! Goodbye.

Goodbye!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Thank you for calling Webbox Inc. How may I help you?

Hello, this is Emma Taylor. I received an email about my initial interview.

Alright, you called to confirm your scheduled interview, right?

Yes, __________ that I will attend the interview for the
position of HR staff.

Sure, when are you available?

__________ on August 13 at 9:00 a.m.

I’ll take note of that. By the way, do you know where our exact location is?

I’m sorry. I’m not that familiar.

We are located in front of the Star Building. I’ll send you a map via email. Don’t worry.

Thank you so much!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

Call ABC company to confirm your availability for your initial interview. Please use the expressions you learned today. Your tutor will be one to answer your call.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson21: Maintaining a good mental condition

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　crucial 決定的な、重大な、重要な
	The boss made a crucial decision.
2.　reduce 減らす,減少させる
	They have to reduce expenses this year.
3.　encouragement 奨励
	We raised her spirits with encouragement.
4.　manage 管理する
	I can manage perfectly well on my own, thank you.
5.　efficient 効率的
	He was efficient at his job and well-thought-of by everyone.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What was the most crucial time you had at work?
2.	How does your company reduce costs to compete effectively?
3.	Do your colleagues give you words of encouragement when needed?
4.	How does your company manage customers to buy your products?
5.	Are you an efficient employee?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Do you think time management is crucial for work-life balance?

Yes, I think so. Knowing how to manage your time well gives you a
good mental condition. Think of ways to manage your time better.

I agree. What do you do to reduce stress?

To reduce stress, I spend my weekends out of town. Also, I make time
for exercise. You can try those activities if you want.

Thank you, your suggestion is highly appreciated.

You can also try listening to music while walking after work. That
helps me feel relaxed. What do you think?

That’s a great idea. I think I’ll try that. I need to remedy this so that I become more efficient.

Don’t worry! You’ll get used to our tasks as time goes by.

Thanks for your encouragement!

No worries!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Do you think time management is crucial for work-life balance?

Yes, I think so. Knowing how to manage your time well gives you a
good mental condition. _________ to manage your time better.

I agree. What do you do to reduce stress?

To reduce stress, I spend my weekends out of town. Also, I make time
for exercise. You can try those activities if you want.

Thank you, your suggestion is highly appreciated.

__________ listening to music while walking after work. That
helps me feel relaxed. What do you think?

That’s a great idea. I think I’ll try that. I need to remedy this so that I become more efficient.

Don’t worry! You’ll get used to our tasks as time goes by.

Thanks for your encouragement!

No worries!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

I believe prioritizing important tasks is crucial for work-life balance. You should think of ways to manage your tasks better.

What do you suggest?

_________, I make a to-do list now and then to help me what to prioritize first.

That’s a great idea!

You can also try using a time-tracking application. It helps you build an understanding of how long a particular task takes.

Your suggestion is highly appreciated. __________ this so that I can become more efficient.

Well, knowing how to prioritize your tasks helps you to focus and take control.

I couldn’t agree more.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

Ask your colleague how he/she maintains a good mental condition at work. Please use the expressions you learned today. Your tutor will be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson19: Expressing your opinion

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　result 結果
	She could not hide her dismay at the result.
2.　improve 改善する、改良する、向上させる
	I believe the economy will improve in the following years.
3.　marketing マーケティング
	New approaches to marketing turn old practices upside down.
4.　sales 売上高
	Sales are very satisfactory this month.
5.　suggestion 提案
	I want to offer a suggestion.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What was the result of your last project at work?
2.	How can you improve your English skills?
3.	What effective marketing tools does your company have?
4.	What do you think will happen if sales do not improve?
5.	What makes a suggestion agreeable?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

As far as I can see, this month’s sales results are lower. Are there any ideas on how we can raise them?

I think that we lost sales as a result of a competitor’s sale.

You could be correct.

We should have a sale this month, in my opinion, and I believe our sales
will increase once more.

That’s a great idea. Let’s give it a shot this month.

I hope it works.

Let’s hope for the best. Do you have other suggestions?

How about improving online marketing strategies?

That’s good idea. Let’s discuss it at our next meeting. Thank you!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

__________, this month’s sales results are lower. Are there any ideas on how we can raise them?

__________ that we lost sales as a result of a competitor’s sale.

You could be correct.

We should have a sale this month, __________, and I believe our sales
will increase once more.

That’s a great idea. Let’s give it a shot this month.

I hope it works.

Let’s hope for the best. Do you have other suggestions?

How about improving online marketing strategies?

That’s a good idea. Let’s discuss it at our next meeting. Thank you!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

What do you think about the report presented by Mr. Brown?

__________ he’s correct about his recommendation to beautify
our reception area.

I agree. As far as I can see, it will create a positive atmosphere in the office.

__________, it would make your guests and potential clients
feel welcomed.

Yes! It’s nice when they have a designated location where they can sit and wait until we are ready to see them.

I had the same thought.

Also, the receptionist is the first person potential clients will encounter when they come to our company.

That’s true. We should hire someone friendly, efficient, and organized.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

You will be asked by your colleague about your opinion on having a cubicle office layout. Please use the expressions you learned today. Your tutor will be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson10: Understanding a training handout

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　handout 資料、プリント
	The teacher gave us handouts for our upcoming museum visit.
2.　training トレーニング、研修
	The new restaurant staff underwent training for three months.
3.　required 必須
	All employees are required to record their working time for each task.
4.　trade show 展示会、見本市
	The ongoing trade show showcases several emerging brands.
5.　shift シフト
	Let’s have dinner after my shift at 7 PM.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Do you read the handouts given to you by your company? Why or why not?
2.	How long was your training period in your current/recent job?
3.	In your current job, are you required to report your task progress to your manager?
4.	If given a chance, would you attend a trade show? Why or why not?
5.	What time does your shift end in your current job?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hi. You’re the new purchasing assistant, right? My name’s Ron.

Yes. I’m Emma.

Nice to meet you, Emma.

Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to get a handout. Could I ask some questions about the training instead?

Sure. What do you wanna know?

What is our job’s basic requirement?

All purchasing assistants are required to attend sales meetings.

Right! Hmm… Are we allowed to attend trade shows as well?

Employees can attend trade shows only if supervised by a senior staff member.

Alright. Is there anything we need to do at the end of our shift?

At the end of every shift, employees are expected to leave all company documents in the office.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.

PART C_2

Hi. You’re the new purchasing assistant, right? My name’s Ron.

Yes. I’m Emma.

Nice to meet you, Emma.

Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to get a handout. Could I ask some questions about the training instead?

Sure. What do you wanna know?

What is our job’s basic requirement?

All purchasing assistants are required to attend ________________.

Right! Hmm… Are we allowed to attend trade shows as well?

Employees can attend trade shows only if _____________________ member.

Alright. Is there anything we need to do at the end of our shift?

At the end of every shift, employees are expected to leave ___________________ in the office.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hi. You’re the new lifestyle writer, right? My name’s Ron.

Yes. I’m Emma.

Nice to meet you, Emma.

Nice to meet you, too.

Sorry, but I came in late so I wasn’t able to _____________. Could I ask some questions about the training instead?

Sure. What do you wanna know?

What is our job’s basic _____________?

All writers are _____________ attend weekly progress meetings.

Right! Hmm… Are we allowed to go outside in finding stories to cover?

Yes, it says here that writers can cover stories outside the office as long as it is done by batch.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

A colleague came in late to your first day of training. Discuss to him/her the basic requirements for your job as a sales assistant, according to your handout. Your tutor will play the role of the colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

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オンライン英会話のWeblio英会話公式ブログ

All posts by weblio PH

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson22: Giving advice

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson14: Explaining data in a meeting

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson39: Leaving messages (2)

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson23: Explaining the new policy

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson24: Understanding feedback

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson27: Offering help to a colleague

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson20: Scheduling interviews

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson21: Maintaining a good mental condition

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson19: Expressing your opinion

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson10: Understanding a training handout

Weblio英会話の公式ブログです