All posts by weblio PH

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson18: Complaint mails

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　complain 不平を言う、苦情を言う
	Hi, I called to complain about the defective item you’ve sent me.
2.　delay 遅延
	The heavy rain caused the delay of the outdoor event.
3.　resolve 解決する
	Please resolve this problem immediately.
4.　promptly 敏速に、即座に
	All orders must be shipped as promptly as possible.
5.　compensate 償う、補償する
	To compensate, we will immediately replace the item and give you a 50% discount on your next order.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you complain about the troubles with the items you bought online: through call, text, chat, or email?
2.	What is the first thing to say to a customer when he/she complains about order delays?
3.	How do you resolve conflicts within a team?
4.	As a customer service assistant, would you be able to manage several complaints as promptly as possible?
5.	How should an airline compensate for delays in flights?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, this is Ron from XYZ Corp. How may I help you?

Hello. I called to complain about the delay in my order of 10 computer units.

Okay. Could I ask for your name and order number?

Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.

I expected that you would deliver them on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is resolved promptly, I will be forced to cancel my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. That’s fair.

Would that be all, Ms. Johnson?

Yes. Thanks for the help. Bye!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, this is Ron from XYZ Corp. How may I help you?

Hello. I called to complain about the _________________ of 10
computer units.

Okay. Could I ask for your name and order number?

Yes, it’s for Emma Johnson. Order number is 2K9NH78.

Alright. Thank you, Ms. Johnson, for giving me the order details.

I expected that you _______________ on time.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is resolved promptly, I will be forced to _______________.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. That’s fair.

Would that be all, Ms. Johnson?

Yes. Thanks for the help. Bye!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, this is Ron from B&B Works. How may I help you?

Hello. I called to complain ________________ of my order of 500
scented candles.

Okay. Could I ask for your name and the order number?

Yes, my name is Emma. Order number is 9L9NH74.

Alright. Thank you, Ms. Emma, for giving me the order details.

I expected that you would ________________.

We sincerely apologize for the delay and trouble this may have caused. We’re currently having an influx of orders.

Unless this issue is _________________, I will be forced to cancel
my order.

Rest assured that your order will arrive by tomorrow afternoon. And to compensate for the delay, the shipping charge for your order is on us.

Alright. Thanks.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You were expecting an order to arrive yesterday but did not receive any. Call the customer service and discuss with him/her your concerns. Your tutor will play the role of the customer service assistant.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson25: Assessing own performance

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　evaluation 評価
	This month’s evaluation went well for the whole team.
2.　outstanding 傑出した、実にすぐれた
	The result is satisfactory but not outstanding.
3.　assess 評価する、査定する
	The supervisor always assesses the department’s productivity.
4.　time management 時間管理、タイムマネジメント
	Time management can decrease stress.
5.　procrastinate ぐずぐずする、(後まで)延ばす
	We tend to procrastinate when faced with something we don’t enjoy doing.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you conduct evaluations at your work?
2.	Do you give outstanding efforts in every task that you do?
3.	How do you assess your own performance?
4.	What are some benefits of time management?
5.	Do you usually procrastinate at work? Why or why not?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hi, Emma. Are you ready for today’s performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?

I’ve done an outstanding job editing the last animation series.

Yeah! You did an awesome job on that!

Thanks, Ron! But I admit that I have to work on my time management. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to remedy this so that I become more efficient.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Hi, Emma. Are you ready for today’s performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our manager.

That’s good. So how was it?

I’ve done an ______________ editing the last animation series.

Yeah! You did an awesome job on that!

Thanks, Ron! But I admit that I have to work on my _________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to remedy this so that I become ________________.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hey, Emma. Are you ready for our performance evaluation?

Yes! I’m actually done assessing my own performance, as instructed by our team leader.

That’s good. So how was it?

I’ve done an ________________ creating the masterlist for our materials.

Yeah! You did a terrific job on that!

Thanks, Ron! But I have to admit that I need to work on my ________________. I often tend to procrastinate.

Aren’t we all? Kidding aside, yes, time management is very important.

I need to improve on this so that I become ______________.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are in a meeting with your manager for your last month’s performance evaluation. As part of the process, she asked you to assess your own performance first. Your tutor will play the role of the manager.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson17: Understanding the company’s financial report

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　finance 財政、財務
	David has an executive position in a finance company.
2.　expense 費用、経費
	She is trying to cut down on her expenses.
3.　profit 利益
	The company collected high profit last year.
4.　propose 提案する
	Our manager always proposes new ideas to improve our work process.
5.　stake 出資する
	Many investors would like to stake in the emerging tech brand.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you manage your finances?
2.	How do you track your expenses?
3.	Is profit the most important factor of any business? Please explain your answer.
4.	What ideas would you propose to improve work efficiency/productivity?
5.	In what type of business would you stake/invest a large amount of money?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.

Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company revenue and expenses for this year.

I see. What else is included?

Also indicated in the report is the company’s net profit.

Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.

That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to Mr. Johnson, the company can stake or invest in new projects for the next year.

Sounds terrific. Thanks for the update, Ron!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, Ms. Emma. Mr. Johnson from the Finance and Accounting Division has sent this year’s financial report.

Good morning, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________ and _____________ for this year.

I see. What else is included?

Also indicated in the report is the company’s ___________.

Do we have good profit this year?

Yes. Mr. Johnson already deducted the company expenses from the revenue to get the net profit.

That’s great. Did Mr. Johnson propose anything given our current status?

Yes, Ma’am. According to him, the company can stake or invest in _____________ for the next year.

Sounds terrific. Thanks for the update, Ron!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, Emma. David from the Finance and Accounting Division has sent this year’s financial report.

Good afternoon, Ron. Okay. Could you tell me the scope of the report?

The scope of the report includes company ___________________ for this year.

I see. What else is indicated?

The report also indicates the company’s _____________.

Do we have impressive profit this year?

Yes. David already deducted the company expenses from the revenue to get the net profit.

That’s good. Did he recommend anything considering our current status?

Yes. He said that the company can stake in ____________ for the next year.

Sounds great. Thanks for the update, Ron!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are a finance and accounting officer for a company. A company executive asked you to discuss the financial report that you have prepared. The tutor will play the role of the executive.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson16: Describing graphs and charts

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　update 最新情報
	Don’t forget to give me updates regarding your schedule.
2.　graph グラフ
	My boss tasked me to create a graph for his presentation.
3.　progress 進捗
	We should all progress as a team.
4.　drop 下がる、落ちる、落ち込む
	The temperature dropped to 16 degrees Celcius.
5.　prefer 好む
	I prefer bringing my own packed lunch over buying food at the cafeteria.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How does your company announce updates?
2.	What program/software do you use in creating graphs and charts for presentations?
3.	How do you progress your skills needed in your job?
4.	What should a company/business do when sales drop?
5.	Which do you prefer, working at the office or working from home? Why?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.

Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the graph, we just had the highest number of visitors
last month.

Wow, that’s great news!

Yes. Considering the summer season, June visitors progressed
better than last May.

I see.

Unfortunately, the number of diners in our in-house food chains
dropped from last month to this month.

Why do you think so?

Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, everyone. Emma prepared a presentation for us. Emma, please begin.

Thank you, Ron. Here are some updates about our theme parks in
Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the graph, we just had the ____________________
last month.

Wow, that’s great news!

Yes. Considering the summer season, June visitors _______________
than last May.

I see.

Unfortunately, the number of diners in our in-house food chains
__________________ to this month.

Why do you think so?

Maybe because they prefer to dine outside the park to save money.
So our next goal is to lessen our food prices as much as we can.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, everyone. Emma prepared a presentation for us. Emma, whenever you’re ready.

Thank you, Ron. Good afternoon. Here are some updates about our
branches in Tokyo, Kyoto, and Osaka.

Okay, go ahead.

As you can see in the chart, we just had the highest number of
_________________.

Wow, that’s great news!

Yes. Considering the back-to-school season, April customers
_______________ than the last few months.

I see.

Unfortunately, the number of customers in one of our branches in Osaka
_____________ last month to this month.

Why do you think so?

I think it’s because the school nearby recently closed and transferred
to another location.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are presenting some sales updates on your coffee shop branches to the owner. Explain to him/her the graph/chart that you have prepared. Your tutor will play the role of the owner.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson30: Understanding instructions

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　assist 手伝う
	Please assist him in moving the tables.
2.　familiar よく知っている、熟知して
	I’m sorry, I’m not familiar with the place yet.
3.　preference 好み
	What’s your preference for wallpaper?
4.　standard 基準、規範
	We must follow the standard procedure in using the scanner
5.　adjustment 調整、調節
	Are you finished with the photocopier’s color adjustment?

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Have you assisted a colleague on how to use company equipment?
2.	What office equipment are you extremely familiar with?
3.	What is your preference for copying documents?
4.	Does your company have a standard rule in using its equipment?
5.	Have you made any adjustments to any office equipment lately?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Do you need help with that, Emma?

Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. Before you start, make sure you’re placing the document in the correct position.

Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.

I need colored copies.

Okay. Once the color adjustment is completed, choose the paper size.

I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. Remember not to open the platen cover while photocopying.

Understood. Thanks so much for your help!

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

Do you need help with that, Emma?

Oh hi, Ron. Yes, could you assist me in using our new photocopy
machine? I’m not familiar with it yet.

No problem. ______________, make sure you’re placing the document in the correct position.

Okay, I placed it now.

Choose how many copies you need. Don’t forget to adjust the color preference, too.

I need colored copies.

Okay. ________ color adjustment ______________, choose the paper size.

I just need standard A4 copies.

Okay, good. You can now proceed to the copying process. ______________ open the platen cover while photocopying.

Understood. Thanks so much for your help!

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Do you need help using the scanner?

Yes, please. Could you assist me with this?

Sure! Before you start, ______________ that the scanner is installed on the computer.

Yes, it is. I just checked it.

Good. Now open the scanner and place the paper on the paper feeder.

Okay, it’s there now.

______________ place the paper facing up. Next, select “Scan” once the window pops up.

Okay, I’ve done it.

________ scanning is ______________, you can now save the image.

Thanks for your assistance!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

A new colleague needs help in using the laser printer. Assist your tutor, who will pretend to be the new employee.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson22: Giving advice

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　complaint 苦情、クレーム、文句
	We received zero complaints from the customer this month.
2.　disappointed 失望した
	I’m disappointed that it took them too long to address my concern.
3.　tip ヒント
	Do you have any tips on how to type faster?
4.　respond 返答する、応答する
	Please respond to the email before 14:00 today.
5.　recognize 認める、認知する
	I don’t recognize this problem at all. It must be new.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	How do you feel when you receive complaints from customers?
2.	How do you approach a disappointed customer?
3.	Do you often offer tips to your colleagues?
4.	How do you properly respond to a customer’s concern?
5.	Why is it important to recognize the problem first?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Hi, Emma. Do you need help with anything?

Yes. Could you help me with my email?

Sure, what’s the matter?

A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

Why don’t you acknowledge the customer’s issue first? It’ll make him feel valued as a customer.

That is good advice.

In my experience, understanding both the concern and the customer really helps. You can also offer solutions.

I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Hi, Emma. Do you need help with anything?

Yes. Could you help me with my email?

Sure, what’s the matter?

A customer sent a complaint about the app. He sounds really
disappointed in the email. How do I respond to him?

______________ acknowledge the customer’s issue first? It’ll make him feel valued as a customer.

That is good advice.

In my experience, ______________ really helps. ______________ offer solutions.

I appreciate the tips, Ron. Sorry, one more thing. Would it be okay if
you check my email first before I send it?

Of course. I’d be glad to help.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Sorry to bother you, but could you help me with my email?

It’s no bother at all. What is it about?

I received a complaint email from a customer. He’s really upset because his phone is not working. What should I do?

Why don’t you ______________ first? It’s important to
recognize the problem.

I understand.

______________, understanding the issue really helps. You can
also ______________.

Thanks for the help. I’ll be sure to keep them in mind!

No problem, I’m glad I could help.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

A new colleague asked for help from you about an email he/she received from a frustrated customer. Give him/her tips on how to respond to the email. Your tutor will pretend to be the new employee.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson14: Explaining data in a meeting

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　the number of ~ 〜の数
	This chart contains the number of sales we had last month.
2.　refer 参照する、参考にする
	Please refer to the manual for more details.
3.　overall 全体
	Overall, the result was satisfactory.
4.　fill (someone) in ～に情報を与える
	Could you fill me in on your plan?
5.　beyond …の向こうに、…を越えて
	We must go beyond our customers’ expectations.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	What is your company’s target number of sales in a month?
2.	What do you refer to when checking product quality?
3.	Overall, how is your work progress so far?
4.	Have you filled a colleague in on a sales report?
5.	What should you do to go beyond your target?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?

Sure. The chart shows the number of medical equipment we sold.

Oh, I see. Where can I see the overview of the report?

Here. Please refer to this table for our overall sales.

Thanks! I’m checking it right now. Overall, this report shows that we had the highest sales last January.

That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.

No problem. Let’s do our best!

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning, Emma. I wasn’t able to attend the meeting yesterday. Could you explain this chart to me?

Sure. The chart ______________ medical equipment we sold.

Oh, I see. Where can I see the overview of the report?

Here. Please refer to this table for ______________.

Thanks! I’m checking it right now. Overall, this report shows that we had ______________.

That’s right. We have to keep working harder to further improve our sales.

I agree. Thank you for filling me in.

No problem. Let’s do our best!

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Hi, Emma. Sorry for bothering you, but could you explain this to me?

Sure! The ______________ the number of computers we sold.

Where can I see the overview of the report?

I’ll send it to you. ______________ to the table for our overall sales.

Thanks! So overall, ______________ that we had the highest sales last April.

Yes, so we need to keep working harder to improve our sales to go
beyond our target.

I agree with you. Let’s do our best!

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your colleague was not able to attend the meeting yesterday due to a cold. Explain the details of the chart to him/her that were discussed in the conference. Your tutor will pretend to be your colleague.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson39: Leaving messages (2)

2021年7月16日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　engaged 従事して
	I’ll call you back. I’m engaged in a meeting.
2.　approval 承認
	I still need approval for my vacation leave.
3.　afford 与えます
	We can’t afford to spend a lot of money on this project.
4.　waste 無駄
	No effort is wasted in this company.
5.　ensure 確保
	They need to ensure the safety of employees.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Which time of the day during work are you usually engaged in various tasks?
2.	How long does it usually take for your idea at work to get approval?
3.	What can you not afford to do in the morning before work?
4.	What actions do you take in order not to waste electricity in your office?
5.	Do you ensure that your work e-mails are received by their recipients?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good afternoon, this is Gold Link Marketing. How may I assist you?

I would like to speak to Mrs. Colton, please. It’s Emma from TGB company.

Mrs. Colton is on leave, ma’am.

When will she be back?

Tomorrow morning, ma’am.

I need to talk to her now.

I’m afraid the line is engaged at the moment. Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Please tell her that we still need approval for the London project. I can’t afford to waste time.

I understand, ma’am. I will make ensure that she gets the message.

Thank you very much.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good afternoon, this is Gold Link Marketing. How may I assist you?

I would like to speak to Mrs. Colton, please. It’s Emma from TGB company.

Mrs. Colton is on leave, ma’am.

When will she be back?

Tomorrow morning, ma’am.

I need to talk to her now.

I’m afraid the line is ___________ . Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Please tell her that we still need _______ for the London project. I can’t afford to _______.

I understand, ma’am. I will ensure that she gets the message.

Thank you very much.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Good afternoon, this is Bull’s Eye Marketing. How may I assist you?

I _______________ Mrs. Coleman, please. It’s Emma from RBC company.

Mrs. Coleman is on sick leave, ma’am.

Oh, that’s too bad, I need to talk to her now.

I’m afraid the line is engaged at the moment. Can I put you on hold?

I have to go now.

May I take a message, ma’am?

Yes, please tell her that we still need approval for the London project. I can’t _____ to waste time.

This is noted. I will _____ that she gets the message.

Oh, and please tell her to get well soon.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

You are on the phone looking for Mr. Kent, but his secretary said that he is on sick leave. Ask the secretary if you can just leave a message for Mr. Kent in the meantime. Your tutor will act as the secretary.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson23: Explaining the new policy

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　policy ポリシー
	The school has a strict dress code policy.
2.　symptom 症状
	The nurse asked the patient about her symptoms.
3.　risk リスク
	Going into the restaurant business is a risk.
4.　priority 優先順位
	Selling products is my top priority right now.
5.　cooperation 協力
	The teacher was happy to see cooperation among her students.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	Do you sometimes find it hard to follow a policy?
2.	What symptoms did you feel when you last caught a cold?
3.	When was the last time you took a risk?
4.	How do you balance your priorities?
5.	Why is cooperation important in the workplace?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

Good morning. Has everyone read the memo about the new company policy?

Yes, sir, we all have.

Again, if you have cold symptoms, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact HR and your supervisor right away.

This is noted, sir.

We are not going to take any risks. Your safety is our priority.

We’ll make sure to follow the policy, sir. Thank you.

I am hoping for everyone’s cooperation. Thank you.

PART C_1

Let’s read the dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.

PART C_2

Good morning. Has everyone read the memo about the ________ ?

Yes, sir, we all have.

Again, Iifyou _________, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact HR and your supervisor right away.

This is noted, sir.

We are not going to take any risks. Your safety is our priority.

We’ll make sure to follow the policy, sir. Thank you.

I am hoping for everyone’s cooperation. Thank you.

PART D_1

Let’s read the new dialogue. Read aloud and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

Before we end the meeting, may I remind everyone of the new company policy?

Yes, sir, please.

If you have cold symptoms, such as cough/sneezing/fever, request sick leave or work from home immediately.

We understand.

Please contact your supervisor first, then send a message to the HR department.

This is noted, sir.

We are not going to _______. Your safety is _______ .

Don’t worry sir. We will all follow the policy.

I am hoping for _________ . Thank you.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART E_2

You are the company’s president. Announce to everyone in the meeting that everyone has to accomplish a health form before entering the workplace as per the new company policy.
Your tutor will act as one of the employees.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson24: Understanding feedback

2021年7月15日 weblio PH

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　dissatisfied 不満
	The tourist was dissatisfied with her stay at the hotel.
2.　mention (…を)話に出す、(…に)言及する
	She mentioned you during the meeting when you were away on vacation.
3.　lack 不足、ないこと
	Young people lack energy nowadays.
4.　apology 謝罪
	I was angry because I did not receive any apology.
5.　reflect 反射する
	The way you treat others reflects your true self.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	When was the last time you were dissatisfied with a service/product?
2.	Do you always mention your ideas at work?
3.	What skills do you think you lack?
4.	How do you offer a sincere apology at work?
5.	Do you believe that a student’s behavior in public is a reflection of his/her school?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an apology letter, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re ________ our service. They ________ specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an ______, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your _________ updates .

I was not able to send them an e-mail regarding their canceled orders.

And how are you going to fix that?

I will visit their office this afternoon to offer an apology, sir.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that _______ the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your boss mentioned the things you need to do to improve your performance. Tell your boss that you appreciate the feedback and that you will follow his/her tips. Your tutor will be the boss.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

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オンライン英会話のWeblio英会話公式ブログ

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Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson18: Complaint mails

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson25: Assessing own performance

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson17: Understanding the company’s financial report

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson16: Describing graphs and charts

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson30: Understanding instructions

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson22: Giving advice

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson14: Explaining data in a meeting

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson39: Leaving messages (2)

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson23: Explaining the new policy

Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）
Lesson24: Understanding feedback

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