


Answer: |



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altitude 高度
We’re flying at an altitude of 40,000 feet.
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turbulence 乱気流
We will experience severe turbulence during the flight.
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estimate 見積もる、推定する
I will estimate the arrival time of the passengers.
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1. | We ________ that it will take three days to complete this work. |
2. | The plane flew at an ______ of 20, 000 feet. |
3. | We had a very smooth flight with no ______ at all. |











1. | Would you be so kind as to speak more quietly, please? |
2. | Would you please keep your voice down? |
3. | I’m afraid your voice is a bit too loud and is bothering other passengers. |
4. | We have already asked you several times. |
5. | We’ll keep an eye on them. |


STAFF | I’m sorry to bother you, but would you be so ______ as to speak more quietly, please? |
PAX | Oh, I am sorry about that. |

STAFF | Excuse me, sir. |
PAX | Yes? |
STAFF | Other passengers would like to sleep. Would ______________ your voice down? |
PAX | Okay. |

STAFF | Excuse me, sir. |
PAX | Yes? |
STAFF | Many passengers are trying to sleep. I’m afraid your voice is a bit too loud and is ______ other passengers. |
PAX | I’m really sorry. |

STAFF | Excuse me, sir. |
PAX | Yes? |
STAFF | We _____________ you several times. So please keep your voice down. |
PAX | I am sorry about that again. |

PAX | Could you do something about the noise? |
STAFF | I’m sorry about that. I have asked them to keep their voice down. We’ll ______ on them, but if there continues to be a problem, please let us know. |
PAX | Sure, thank you. |




PAX | Excuse me, Can you tell me the reason for this delay? We’ve been sitting here for over an hour. |
STAFF | We are very sorry, sir. We’re ______ for some connecting passengers from another flight. |

PAX | Do we have to wait much longer? |
STAFF | I’m afraid we don’t know how much longer we have to wait. I’ll inform you as soon as we’ve made certain of the departure time. We apologize for the ______. |

PAX | Excuse me, would you lower their voice down? |
STAFF | Oh, we are sorry for ________ you trouble. |

STAFF | The passengers behind you are sleeping. Could you speak more ______, please? |
PAX | Sure. I am sorry. |




PAX | Excuse me, Can you tell me the reason for this delay? We’ve been waiting here for over an hour. |
STAFF | We apologize for causing you inconvenience. Because of the weather condition, another flight was delayed. We’re waiting for some connecting passengers from the flight. |
PAX | Do we have to wait much longer? |
STAFF | I’m afraid we don’t know how much longer we have to wait. I’ll inform you as soon as we’ve made certain of the departure time. We are sorry for causing you trouble, ma’am. |




PAX | Excuse me, Can you tell me the reason for this delay? We’ve been waiting here for over an hour. |
STAFF | We apologize for ______ you inconvenience. Because of the weather condition, another flight was delayed. We’re waiting for some connecting _______ from the flight. |
PAX | Do we have to wait much longer? |
STAFF | I’m afraid we don’t know how much longer we have to wait. I’ll _______ you as soon as we’ve made certain of the ______ time. We are sorry for causing you trouble, ma’am. |




PAX: | Excuse me, Can you tell me the reason for this delay? We’ve been waiting here for over an hour. |
STAFF: | We ______________________. Because ____________, ______________. We’re waiting for some ___________________. |
PAX: | Do we have to wait much longer? |
STAFF: | I’m __________________________. I’ll _______________________________________. We are __________, ma’am. |




Situation 1: |
The passengers on the airplane would like to rest. Please inform a specific passenger to speak more quietly.
(Your tutor will pretend to be a passenger.)
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– I’m sorry about that.
– I promise to speak more quietly.
Situation 2: |
A group of passengers is bothering a passenger who wants to sleep. Tell him or her that you will do something about it.
(Your tutor will pretend to be a passenger.)
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– I don’t think they will listen to me.
– Thanks for your help.
Situation 3: |
The flight has been delayed because there was a passenger who got sick. Advise a passenger about the reason for the delay.
(Your tutor will pretend to be a passenger.)
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– We’ve been sitting here for over half an hour.
– Do we have to wait much longer?
Situation 4: |
A passenger was served a meal. However, the meal is cold. Assist him or her.
(Your tutor will pretend to be the passenger.)
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– I’m sorry, I can’t eat this meal. It’s cold!
– Could you replace it?



1. | How would you describe yourself? |
2. | Why would you like to become a Cabin Crew? |
3. | What are you doing now to prepare to become an F.A.? |
