「クレームと謝罪・対応」に関する問題を解いてみましょう。
問題2
To: Eileen Chen, Top Trends
From: Diane Reeves, Tindal Industries
Date: April 7
Subject: Lawn chairs
Dear Eileen,
Please accept our apology for what has happened. There is no excuse for disappointing a valued customer like Top Trends.
I will see to it that replacements for all of the chairs be sent to your store immediately. I will inform the driver of the delivery truck to remove the entire first shipment from your store at that time.
As compensation for this inconvenience, I would like to offer a 20% discount on the chairs, and 10% off all future purchases. The 20% discount for this order will be reflected in the new invoice.
Thank you for your patience and understanding. I assure you this will never happen again.
Diane